Ordered and paid for a set of dishes on Jan 2/15 and was told they'd arrive the end of the month…read moreand they'd phone. On Feb 7th I called them and they didn't have any and offered to order them in (again I guess) and they'd take a week or two... Or they could box up the open set they have (the display set that's been there all along). I've waited 5 weeks already and you were supposed to have ordered them Jan 2nd! Not even an apology! Just bad service...

The communication with this company was excellent, my questions were answers very quickly and…read morepolitely. Allan pick up and dropped off my carpet free of charge and even helped me move and arrange my furniture over the new carpet until I was happy with the layout. The binding of the carpet was excellent and I am very happy with this entire experience.

We had removed as high quality wool broadloom and it seemed a shame to put it in the landfill. The…read morefolks at over the edge picked up the carpet and bound the edges beautifully. This turned the old carpet into fantastic looked like new area rugs that will get years of service. They picked up and returned the carpet all for very reasonable cost at a fraction of what the rug stores wanted. Highly recommend these folks

01/09/2019 It was a…read morerainy Sunday in September, the churches had let out and the beaches were empty. Our family had just moved over 2000km to the island and we had "forgotten" the metaphorical glue that kept our brains together, our beds. This "accident" was not so much of a problem but an opportunity, but we were tired and beaten by the road... we were in no mood to go through the motions of being sold something that we've got a near collective 80 years of experience with. In and out, get the first bed that seems comfy was the plan. Thankfully we came across Roxy, as smooth as a merlot and welcome as that third shot of tequila, she helped us see the light and take the time to subjectively define the quality of a bed... Roxy not only educated us on the why of the what BUT saved us money... she even managed to make us smile the whole time. We'd decided to be miserable, she turned it around. Now we sleep warm and cozy at night, grateful to have had Roxy stumble across or weary heads in her showroom. Come all ye weary travellers, the Brick in Nanaimo will provide.

After leaving a google review, only to get an AI generated response, very sad customer service and…read moreresponses to reviews, what's the point!!! UPDATE: After leaving my review below, I get the automated response that is absolute BS related any comments or concerns stated. No we were not satisfied with the services provided. Disappointed with the after sale, delivery service. My father was waiting for a refrigerator. He was told he would get a call Friday before the delivery, to confirm the Saturday delivery and they would confirm a time. He never received a phone call at all on Friday regarding the delivery, he also never had a call today, Saturday regarding the delivery. Lucky for us, he was home at the time that the delivery truck showed up. He had to rush to empty his current fridge, which he would've had done, had he known when the team was showing up!! The delivery team that brought the fridge in and removed the old one was great, no disrespect to them, but the lack of a call to set up the time and date for the delivery and just showing up without a call to confirm that someone was home is extremely disappointing and poor customer service. Please do better in the future!!!

I booked Van-Isle Carpet Cleaning when we moved out of our rental house as they were competitively…read morepriced and came highly recommended. Allan arrived on time, was very pleasant to deal with, and he did a great job on the carpets. I would definitely hire them again!

The company responded quite quickly to my comments and came back again to try to remove the urine…read morestain. I think the lesson here is not to buy wool carpets because although they are lovely, they are difficult to clean. The company cares about their customers and doing a good job and I would use them again.

I don't often write reviews, however following my recent visit to Home Depot, I felt compelled to…read moresay something. I was helped from a young man named William over in the tool area, and honestly, he was excellent. Even though he mentioned he had only recently begun working there, you wouldn't have guessed it. He showed great respect, something I rarely encounter these days, and he took into account what I needed instead of pushing me forward quickly. I had gone inside seeking welding supplies, assuming I roughly knew what I was after. But William made the effort to pose questions and ensured I actually had the proper equipment for the job--he knew his stuff. It turns out, I was short on some things I hadn't considered, so he certainly saved me an additional trip or two. That standard of care and genuine customer service leaves a lasting impression. He didn't regard me like just another face in line. He confirmed I got all that I needed before I went. For years, I've been visiting Home Depot, and moments like these serve as a reminder what keeps me coming back. It's beyond just the supplies--you enjoy service and assistance from individuals who genuinely care. William, though a young guy, he is certainly a valuable member of the team.

I have shopped there many times. I find the people there helpful if they know and they point me to…read moresomeone if they don't know themselves. The tellers are supper friendly and have always been able to get me someone to help load the heavy stuff. I also find that even when I have a big heavy order like concrete bags, they still have a smile and good conversations while loading my truck. I do not recall ever, where the store did not have what I wanted or a better replacement for what I needed and to be honest I do not in any way see how anyone could only give them a two star rating. These people work hard and have always had a smile for me and always tried their hardest to help in any way possible.

When I picked up my eight-year old carpet from Classic Carpet I was amazed. It looked in new…read morecondition. The depth of pile was restored and it was so clean! Highly recommended.

Fabulous.. my beautiful wool carpet just came back like new.. so glad I trusted them with it…read more. seriously.

Terrible job. Carpets are still visibly dirty despite being new. 2 years old. Did not stand behind…read morehis written guarantee. Did not even want to come and relook at them. Only wanted to make sure I new how to pay him when we spoke on the phone. Would not recommend or use again

The new owner of Lee's Nanaimo Carpet Cleaning company goes above and beyond expectations. He…read moreanswered all our questions, provided an honest online quote, showed up on time and did an amazing job on our carpets. He wore booties and used these corner protectors that assured me that he cared about our personal belongings. They even take on the spot debit!! Great service and will recommend this company to everyone who is in need of carpet cleaning services.