I am so thankful I went to Dr. Schultzel for my colorectal surgery. My previous Dr said my tumor…read morewas so big he would have to cut me open to remove. I wanted a second opinion so I went to Dr. Schultzel and he said I didn't have to be cut open, arthroscopic surgery is his specialty and he could remove it no problem. Recovery was so much better and because he is hands on he didn't just pass me off after surgery. I will be with him for the next 5 years if scans and procedures if needed. Thank you Dr. Schultzel!!

1 out of 5 stars (for office staff -- 5 stars for Dr. Schultzel)…read more I had gallbladder surgery with Dr. Schultzel in September 2025. He was excellent -- kind, thorough, and professional. Unfortunately, my post-surgery experience has been made extremely stressful due to the office staff and management. When my EDD paperwork was first submitted, the staff only gave me two weeks off work, even though the doctor clearly stated I needed six weeks due to lifting restrictions. After multiple calls, I finally spoke with Julie, who was rude, argumentative, and dismissive. She even said sarcastically, "Fine, I'll give you six weeks off," which is completely unprofessional. I later spoke with Emily, the office manager, who apologized, but Julie's poor attitude continued. Despite Emily's assurance that she would personally handle any future issues, she never returned my follow-up calls. Since then, communication has been inconsistent. Some emails were answered, but usually with short, unhelpful replies, and many others went unanswered altogether. Each visit I've made to the office has been met with cold or dismissive attitudes. Even when my doctor extended my recovery another two weeks, Emily questioned it inappropriately in front of other staff. I've had to show up in person multiple times just to get updates, only to be brushed off again. The doctor and PAs are wonderful, but the back office is disorganized, unprofessional, and lacking empathy. I've felt ignored and unsupported -- especially regarding time-sensitive EDD paperwork that directly impacts my income. It's unfortunate because Dr. Schultzel deserves better representation from his staff. Patients shouldn't have to fight this hard for basic communication and follow-up care. Edit: I split the difference and gave 3 stars. I have no issue with Dr Schultzel. It's sad I had to place a review to actually have someone try to call me or respond to the issues at hand.

The last medical procedure I want to have is a colonoscopy ! The prep is always uncomfortable, but…read morethe overall experience with Dr. Ardigo & his staff was exceptionally good. The day before procedure phone call by Amy was comforting, encouraging and even had a bit of light hearted conversation. This call totally eased my anxiety. Thx Amy! Checking in for my procedure was efficient, smooth and professional. All the attending nurses exemplified kindness, thoroughness, professionalism, & great communication skills. The procedure was so comfortable & easy. Loved the very deep sleep nap I had! After the procedure Dr. Ardigo clearly communicated the results and did not seemed rushed talking with me. I highly recommend Inland Empire Gastro!

The office staff is very kind and NP Samantha Beeson always provides the best care. Samantha takes…read moreher time with you to make sure all your needs are met and leaves you with no unanswered questions. However, contacting the office is a struggle, they never call you back with results. I've made multiple back and forth calls, left messages, and been transferred to unattended lines for days on end.

PA was very patient and thorough. Girl and guy front office helpful…read moreLenny so helpful at front desk. Always takes time to answer questions.

Every body there is very personable! Doctors, nurses, staff! They even make you fill comfortable by…read moreexplaining everything that you will be experiencing, they also made me laugh with their sense of humor. I highly recommend them, absolutely!

I had an initial appointment in late 2023 here and everything seemed to go without a hitch. Not the…read morecleanest building or lobby--and it seems a bit suspect to be walking around the back alley of this building--but doable if you don't have any past mugging trauma. Saw a couple of people who walked me through the procedure--and they seemed nice enough. They did call in my prescription, which I picked up same day. But when it came to week of the actual colonoscopy (early Jan 2024), I was sick and had to reschedule. I called 4, 3, 2 and 1 day before the procedure, left vms everytime, and no one ever called back to reschedule. I attempted to go to every option in their vm menu--but no one ever called back. Several options don't ever even get you to a vm. Weirdest vm system I've ever been through. I at least expected to get someone to pick up on the "press 7 if you want to make a payment"--but alas, it just loops back to the top menu. 2 weeks later still trying to reach someone to reschedule and still not getting anyone to pick up or respond to my multiple vms. Additionally, their vm message references the option to go to their website and schedule appointments--but their website has been totally down for weeks (it's just a Microsoft services welcome message). I don't know if it was ever up. I give up...

If I could give zero stars, I would -- and I strongly urge anyone considering this facility to read…read moreevery word before trusting them with your health or your life. I am a 38-year-old with a strong family history of colon cancer, which means early and consistent screening is not optional -- it's life-or-death. After six exhausting months of referrals, cardiac clearance, scheduling hoops, and prep anxiety, I finally underwent a colonoscopy here under the care of Dr. Adebambo Ojuri. What followed was one of the most disturbing and negligent medical experiences I have ever had. After the procedure, I was told I would receive a call with my pathology results. Instead, I was left in silence for over a month and a half. No call. No email. No portal update. Nothing. I left five messages, including messages specifically for the office manager Brooke, who was never available and never returned a single call. I physically came into the office three separate times, asking for answers and clarity -- and was ignored every step of the way. I only obtained my pathology report because I walked in and demanded it in person. Had I not advocated tirelessly for myself, I am convinced my results would still be unreviewed. For a facility performing cancer-screening procedures, this type of abandonment isn't just careless -- it is dangerously unacceptable. Equally alarming: Dr. Adebambo Ojuri never once introduced himself to me before anesthesia. I was never spoken to, never reassured, and never even visually confirmed who was performing the procedure. Being put under anesthesia without ever seeing or hearing from the physician is not just unprofessional -- it is deeply unsettling and raises serious ethical and procedural concerns. To make matters even worse, my discharge paperwork advised a 10-year follow-up, despite my strong family history of colon cancer and my young age. For someone at elevated risk, a blanket 10-year recommendation is not only medically inappropriate -- it is irresponsible and dangerous. This kind of guidance could genuinely lead to delayed diagnosis in high-risk patients. At minimum, it displays a lack of attention, care, and understanding of patient history. With my family history, this experience left me terrified, dismissed, and completely unsupported. The casual negligence here is chilling. Patients are not inconveniences -- we are human beings whose lives depend on timely communication, responsible follow-up, and basic standards of care. To the administration: your lack of communication and patient follow-through is alarming and dangerous. Your office manager, Brooke, being perpetually "unavailable" while life-altering pathology results sit untouched is not a clerical oversight -- it's a failure of duty. To anyone reading this: please do your research before trusting this facility or this doctor. No patient should ever feel abandoned or invisible in the middle of something as serious as cancer screening. I would never want another person to go through what I did.

This is a great place to get taken care of! I've been working with Dr Schultzel and his staff, and…read morehave now booked an appointment with Dr. Patel based on the great care I've received so far! A nice well managed practice with great staff and physicians!

The reviews about the exceptionally poor receptionists at United Medical are unfortunately exactly…read morewhat I've experienced. And it's truly sad, because they have some wonderful doctors. I've seen Dr Cai for some time and she's a fantastic doctor, very kind, warm, friendly and has a great disposition. However, just like countless others have shared, I've had a lot of issues in her office lately. And no one at United Medical seeks to care. I've called several times to try to remedy the issue and share my poor experiences. And the receptionist gate-keep and make it impossible to reach the doctor or anyone in management who might be able to help. Last this week I had an appt canceled and then rescheduled, then rescheduled again to a time I can't make, and without my permission. I was told I never spoke to anyone to reschedule when I did. I was called by Maria in their office and I answered on speakerphone next to my husband. She asked me to reschedule the appt I've had since May for either 1 or 1:30 pm as the doctor can no longer make our scheduled time. I chose 1 pm and told her I could not do later (I originally had a morning appt). Then later in the day I got a email that my appt was at 1:30 pm. she I tried calling back to correct the error, as I assumed it was a mistake, and got this difficult AI system and couldn't get through to anyone. The next day I got 8 calls from her office and multiple texts. First Maria said they had to cancel due to no Botox, then it's back on but they can only do the later time I can't make. The woman, Maria, kept telling me a left a message too late the previous day to take the 1 pm appt, as someone else took it. But that didn't happen. She called me, offered me two times and I took the 1 pm and told her I can't do the later one. She insisted that didn't happen and I instead left a voicemail and the time was no longer available. Later she insisted my appt was actually ALWAYS scheduled for 1:30 since it was made in May. I have emails and texts from them the day I made the appt in May showing it was 11 am. I even confirmed that time earlier this week. Now I can't get seen that day, the next week she's out of office and the next week I have a work trip. I tried scheduling it for the next week and she said that wasn't possible and went back to telling me I messed up in May and scheduled the appt for the wrong time. It was this weird circular experience and she REFUSED to schedule me a new appt. So I will have to suffer with migraines for 3-4 weeks minimum and still don't have an appt due to this. I would be okay with that, as I understand mistakes happen and the doctor's schedule changes and life happens. But gaslighting me over and over and saying something didn't happen when it did, that's just mind boggling from someone in a medical office. It sounds like she made a mistake and scheduled at 1 and the first the doctor could do it 1:30 (I got this from a call to her Temecula office). I was told I would get a call but haven't yet. Days later and I still don't have an appt. I've tried the Encinitas office and Temecula several times to no avail. I spent 2 hours trying to get this sorted. By calls, texts, disconnected calls as Maria would not understand what I said (asking to reschedule) and then she would angrily hang up on me. Between two days I got a total of 12 calls and multiple texts, a changed appr, then changed to another time without permission, then canceled, then on, then canceled then back on but only when I wasn't available. And I still don't have a future appt time. It saddens me to write this as Dr Cai is again very kind, and I have loved having her as a doctor. Even though I dealt with some big side effects I said nothing as I know it can happen and never blamed her. But this is just too much. Wasted hours of my day on one of my kid's last days before school starts too!!

Had my colonoscopy done. Total time in the clinic was 1.5 hours. The prep and procedure was…read moreseamless. The team was great.

I had my endoscopy and colonoscopy here and it was quick and easy....Dr Dinh and staff made my…read moreexperience very comfortable and easy...front office was very friendly and thorough...also the nurses were so friendly and assured me everything will be ok because i was really nervous...but it went smooth and quick...all i remember was them telling me what they will do and i was knocked out and when i woke up i was already in the recovering room..glad i went through them and at also having a piece of mind whats going on in my body...thank you Dr Dinh and staff

Friday, March 22, 2024: I checked in and was greeted very warmly by the staff. It was a long wait…read more I came to see Dr. Philip Chen about scheduling another endoscopy and colonoscopy. Such fun! . Anyhow, it took 2 hours to see him but I do recall I was "squeezed" in today. He is worth the wait. He is a kind, compassionate doctor with a great bedside manner; nothing is ever rushed. No wonder it's so hard to make an appointment with him. He is a sought after specialist. My check out was quick and informative. The young lady who checked me out was friendly and thorough. I have always had a nice experience here.

Office staff are horrendous and rude! They call before every appointment to drill you on why you…read moremade the appointment and then speak over you and give a condescending attitude. They make people make appointments only with their computer Eva via phone and then complain that the appointment doesn't suit them! Office staff should be polite and caring!

As of now (930am) still waiting to be taken in for my procedure. I've been waiting for 3 hours in…read morethe prep area. It seems like every cubicle alongside me has gone in before me even though they were processed after me for various reasons. UNBELIEVABLE!! The nursing staff were cordial and efficient but seriously?? Previous negative reviews are all true as I am reading them while I sit here and wait. (Can't speak to anyone by phone, no answers etc...) it makes me wonder if I should have gone to Orange County for this kind of procedure. Super hungry, difficult to smell the lunches of the nursing staff. 3 hours!!!! Not happy!!!! ***Ok I'm out, loved waking up after procedure after being put out! Gina is a doll great at her job. She gets 5*****!

Had a smooth experience with Dr. Hong for both my colonoscopy and endoscopy. Although I only spoke…read morewith him briefly before the procedure, everything was handled efficiently and professionally. The staff was courteous, and the process went well without any issues. I appreciate the care provided and would recommend him for anyone needing these procedures. Plus they were very nice to my kids when my husband came to pick me up.

I have left numerous messages to schedule to review my test results it has been over a month since…read morethey have been completed. I was told he would call me back at the end of the day, its now been 7 days. I called today, she said he will get back to you at his earliest convienance, I asked what would that be she said 2 weeks or so.... Unbelievable service.... Don`t waste your time at this place. (I would give zero stars but it won`t let me :()

I can't even get anyone on the phone to make an appointment. I've called multiple times, sometimes…read moreit will ring and sometimes it goes straight to unavailable. The one time I got ahold of someone, she said she would call back and it's been a week with nothing. Very frustrating

I was scheduled for a procedure on 2-17-2023 at 0845. This surgery center is located in Murrieta…read moreoff of Hancock Ave, which is surrounded by multiple health centers. The parking was plentiful and the grounds were well maintained. The lobby was impressive and very clean. We took the elevator to the Suite 108. The waiting room was spacious and clean. Check in was quick. The lady at the registration desk was very friendly and professional. She handed me some paperwork to fill out, which I returned. She told me to wait and would be called back shortly. It was about a 5 minute wait. Once I was in the prep/ recovery room I was greeted by Tabitha and Christina. They asked me a few questions and to see if I had any concerns. I did mention I had sleep apnea, which was annotated. I was told to inform the anesthesiologist. I changed into my gown and lay on the bed. Thankfully they gave me two heated blankets since it was freezing in the room. When it came to getting the needle for the IV, it was unpleasant. My veins are tiny and Tabitha apologized and said I would be bruised. She finally was able to set up in my left hand. Naturally, I fell asleep as I only got one hour of sleep! I was awakened by this pretty young lady, who introduced herself as the anesthesiologist. I told her about my sleep apnea and she assured me not to worry. I was wheeled into the surgery room by Jasmine, who was very nice and upbeat. I saw Dr. Chen and before I knew it I was in La-La land! I was awakened but I was so out of it I can't remember who it was. I returned to the recovery room, got dressed then given explicit discharge instructions by Lisa. She was very nice and professional. She held on to me as we made our way back to the waiting room where my devoted husband was waiting. By this time approximately 1100, the waiting room was full! It was an all around positive experience and I was very impressed by the high caliber of professionalism by the entire staff!

If I can I will give zero star. The staff did not have me change for the procedure. Even i stayed…read morewith my shoes. So the level of cleanliness is awful . Won't recommend them. I went for a small procedure and I was very worry about my safety and me catching something. The staff was not ok regarding safety and cleanliness. They did not care.