This business is our go-to for my wheelchair bound mom's transport for medical appointments. They…read moreare punctual, friendly and flexible. Thank you!!

Mike and his company are reliable and do a great job. We got to my dad's appointment and back in no…read moretime. Thank you.

Very upsetting seeing that this is a medical transportation service with how their drivers are!…read moreWhile driving home I had one of their vehicles make a left turn as I made a left turn and he turned into my lane. So I honked at him since I could have hit him. Then when we were parallel he rolled down his window and screamed at me calling me a b**** over and over again! I'm sorry but if you're in the medical transport business I would controll the road rage!

My 85 year old mother uses Trinity for transport to and from her nursing facility to dialysis on…read moreMonday Wednesday Friday of EVERY week. The dialysis nurses sit with my mom an hour to hour and a half after closing waiting on Trinity to pick her up. With such a constant customer you would think the company would appreciate her business and show respect for elders enough to be on time. She also diabetic and misses dinner due to their lateness. Plus the 2 guys they sent didnt know how to lock the gurney so my mom almost was dropped by them.

David was great, he transported my 95 year old, very frail and wheelchair bound mother to a church…read moreservice and family get-together. He was very gentle and patiently explained to her what he was doing as he used the wheelchair lift and secured her wheelchair in the van. He is a very careful and courteous driver and ensured her safety and comfort at all times during the trip. I truly appreciate David's professionalism, and his kind and patient demeanor. If you are in need of medical/wheelchair transport, I highly recommend DJM.

I highly recommend DJM Medical Transportation services. David communicates well on the phone and…read morein person. David is very friendly and was on time. His van is newer and clean. David even waited in the hospital parking lot until my mother's doctor's appointment was done so she didn't have to wait around. And, his fees are reasonable. What's not to like? Thx David and DJM.

Bay medic was contracted through modivcare to be my mother Isabel Tienda's transportation…read more I'm very happy with their service, they have been so friendly and take care of my mother when she is in their care. My sister Linda (not sure what happened) she lives with our mother and I guess the first morning crew that came she don't really like. When I asked what the issues was she just said they didn't seem very friendly (I wasn't there so I don't know) but then again my sister will pick any little thing about something not to like someone. As long as you're taking care of our mother and good to her (yes please be friendly with the family) but I do understand if someone is not bright eyed and bushy tailed at 5 am. I've never came across anyone who wasn't friendly when I'm there and they drop her off. They're always mentioned how appreciative they are that we have this long white thing that helps carry out mother that we put under the sling. I told my sister to use that so it makes it easier for them to pick up our mom! They always ask us if we need help with anything else after they help out her in her hospital bed. The people who came on Monday helped us turn her in bed and they don't have to do that. They really go above and beyond. I'm happy that they were contacted with my mom because she needs a gurney for now to go to dialysis due to her having a stage 4 pressure ulcer she got from her stay at a rehabilitation and the hospital. The contract ends on the 31st but I hope they are able to pick up another one through modivcare because my mom will still need a gurney. Or if we get another company that has drivers like bay medic I would be fine with that. I didn't even realize they were in concord. I live here in concord and my mother is in Hayward. So when I come down to help take care of her I only see the 2nd crew that comes. I appreciate your drivers and how friendly and helpful they are. Thank you for helping my family and making my mom comfortable while you transport her. Every time you drop her off she always says thank you to the drivers. I appreciate you guys! Thank you again for making this a pleasant experience for my mother and my family. For going above and beyond. Side note: my sister Linda is the one with the shaved head on the sides. She's kinda particular about things if she says to do something one way and it's not done she gets a little sensitive about it so I'm guess that's probably what happened but I'm not sure. I know my experience with you guys has been great. I just mentioned this because I witnessed when one day they brought out mother she asked them to do feet first (it doesn't matter) as long as she gets on the room but I saw she got annoyed and they didn't do anything wrong.

The drivers were caring and very professional. They moved decisively but also with great care. I…read morehad never been transported in an ambulance, so I was nervous and concerned. However, the drivers were so professional that I felt at ease. They told me what was going to happen before we proceeded. While they always moved with a purpose, they were careful to always be safe. I had a great experience!

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

What a great wonderful business. Gary is very polite and professional. I got a great feeling the…read moresecond I spoke with him on the phone. He transported my mother in law seamlessly. I'd recommend this business without a shadow of a doubt

I've worked with Gary previously and today Alexis was super helpful. They were great communicators…read more Clear and helpful very step of the process. I've returned to use AAA Transit for the last few years and will continue to use and prefer to use them as long as I can. Highly recommended for wheelchair access transportation. High level of care and attention.

intentionally gave me hypothermia because they thought i smoked bad marijuana. i had not smoked any…read moremarijuana. I had severe vertigo from using a vr headset. They then forced me to sign something or they wouldn't let me out of the ambulance. couldn't file a complaint or get any information because noone would pickup the phone or call back if a messege was left.

Really nice people. That said - they showed up at Kaiser 30 minutes late and were unsure exactly…read morewhat to do with their gurney and how to exit the building to get to their van (They'd never been to this facility.) By now it's late and I'm exhausted and they drove about 15 minutes in the wrong direction because their dispatcher had given them an address that was not only incorrect but was at the other end of town. After a very stressful week in the hospital, finally got home well after 11 PM.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Josh and Gabriel were extremely accommodating in so many ways, especially with last-minute changes…read moreto help care for my mother's motion sickness in the car. I highly recommend them.

Ability non-emergency medical transportation has provided excellent service for my mom. They often…read morewait in the parking lot during her appointments. Having such a reliable transportation partner makes things so much easier. Thank you!