This has been my bank for many years. They know me by name when I pull up to the drive through. The…read moreother day they caught a big mistake on my part with ordering my new checks with an online company with an incorrect account number. The manager was so kind. She ordered me new checks for free. I wouldn't go to any other bank. Also when my hubby was in a serious accident a year ago they sent flowers to Madonna rehap hospital What bank for that? Great people!!

Love this place - Ricki notified me of a Facebook scam that was taking money out of my account -…read moreShe sent me to a location and I had a new card in 1 hour - I will never forget how positive they made me feel watching my funds great work - Family owned and you don't have to wait 2 weeks for your debit card - Best Bank Ever

Every time I've gone into this bank in the past or even drive through I do not feel welcomed…read more Service is average. One particular young man, possibly a manager at the Elkhorn location is rather arrogant. I will be banking elsewhere soon.

Wow! $15.95 for mini pack of blank checks? $5 money orders? I'm going back to first National.read more

This branch is located at the far end of the Lakeside Plaza near PepperJax. The staff turnover is…read morerecognizable, and the location is important for me vs. having to drive further to Q Street or 144th and Center. The manager and banker have always been very helpful, even if it's not making a deposit. It's very rare I see long lines for the teller or bank related issues, needing a notary or opening up an additional account.

I don't know the names of the two young guys who was working today, but what i do know is the…read moreprofessionalism and customer service displayed by both was outstanding!!

Beatrice Pinnacle Bank...after 20 years of a great banking experience, our account got hacked. Dec…read more24th Pinn Bank said, "This is the end of our banking relationship!" Obviously someone doesn't want to do their job there. Security First welcomed our business.

Won't work with me on charges that got charged to account and I had no idea they got charged by mix…read moreup until over a month later. Basically wanted the full balance or they'd close my account when I even said I'd pay for transaction that overdrew just asked fees be waived. Terrible customer service by manager there as well. Was going to be bringing a lot more business to them before this,but now why would I being treated this way. And if I could rate a zero I definitely would.

Five stars cause nothing really bad to say. It's a bank. I've been here for years. They're ok. I…read moredon't plan on switching.

Excellent Credit Union with convenient location across the Omaha metro. Great service and friendly…read morepeople.

Justin is a great professional to work with getting a home loan. He's friendly, informative,…read morepatient, and invested in me as a client to keep my business.

This bank has the best customer service I think. I also bank at Access Bank, but I feel like I'm…read moremore welcome at Arbor Bank. I don't ever see the same teller twice, but they always make me feel like they've known me forever! They're always helpful because I always seem to have little issues, like creating an online account to not knowing my bank account number. I've gone inside the lobby and also through the drive through. Some people may think that it's less personal because you don't actually see a teller in a window, but you do end up seeing them on a little screen so it's just like they're right there! In fact, they make it seem like they're right there with you! The lobby is always clean and neat and welcoming! I really do enjoy coming here. The only problem for me is it's a little far and they only have a few locations.

I thought I was getting a great rate when I refinanced my car with Veridian credit union, but once…read moreI realized and included all of their hidden fees and commissions to themselves, it's nothing that you can't get at literally any other bank and you'll get much better, more professional service. This bank doesn't care about its members in the least.

Went in to exchange coins for cash. I do not (nor will I ever now) have an account with them. I…read morechatted with a CSR and informed me that they do count coins but if you didn't have an account with them it is like a 5% charge of the total. I agreed and went to the nearest location to where I was. Upon arriving in the closest drive thru window, I was told I needed to come inside so they can check my ID and get some information. Little inconvenient for getting paper money for coins but I did it anyway. After going inside, I needed to present my ID so they could "build a profile" on me for their records. Never have been asked to do that ever! At this point I'm committed since I've been in there for close to 10 mins already so I gave them my ID. Then the kicker...they asked for my SSN. When I asked the Rep why he said it was "company policy" and I was confused. I'm not opening an account, not looking for credit, just giving you my coins for paper cash. He said that's what he was told to do. So I asked to speak with the branch manager. This arrogant fella (that's putting it nicely with the initials TC) comes over with hella attitude and eyes rolling already because he was near when I was asking questions. This brilliant fella tells me that any time "ANY TIME" currency is exchanged the government requires the information. Me standing there dumbfounded explains that I currency is "exchanged" every day at stores, gas stations, restaurants, etc and ZERO of those places ask for ID or my SSN when I hand them a $20 bill and ask for two $10 bills back! I enjoyed the couple side snickers of enjoyment from the reps/tellers up front as it seemed his demeanor isn't great with coworkers either. At this point I was upset and she was already done counting my money and the machine had it. Hind sight, I should have just said no and made them give me back my change, but I felt bad for the rep helping me as he trying to be understanding and also didn't understand why they asked for it. So I gave the SSN and said that's if my info is given out, or I get mailings or phone calls regarding Veridian, I will be back to have a very, VERY unpleasant conversation with Mr. Chader. Funny thing was, the manager tells the rep that if he needs anything, he will be over there doing more important things with his time. Great customer service skills there buddy! This company must be hard up for workers or must be a family friend of someone in HR. I'd stay very clear of this location and from other reviews, this company in general! Especially if they are taking personal information for currency exchanges. Remember, the last company to do something similar to this was Wells Fargo. They built fake accounts to hit new account numbers! Seems like it's about the same thing!

I banked with UBT for 5 or 6 years before I had one off putting experience, during which time my…read moreexperience with them was fantastic. But in the last couple years, they have outsourced their customer service or went to a call center format. Service is inconsistent, I've encountered many reps who are rude and/or don't know the answer to my questions, communication is unclear, and no one seems to "own" the problem at hand. It's fine if you don't have a question, but when you do, not worth it. I am switching to a different bank.

UBT is an absolute nightmare for business banking. they lock me out of my account months, forcing…read moreme to spend 20 minutes on hold every 3 months (or any time you attempt to log in from out of state, even on your own phone) and they ware rude about it every single time. UBT customer support has told me it's a regularly scheduled password change and they would send an email to warn this password reset date is approaching, but they have never once emailed me this warning. ive verified they have my email correct and have specifically asked that they send this email so i don't get stuck on hold but they never have. the "forgot password" button online doesn't work and never has in the year ive banked with them. they charge you $12 a month for a service charge but cost you at least twice that much at the end of the year if you factor for time wasted on hold trying to log into your account.