Initial silver investor looking at spot price deals at several companies. Of the six companies that provided spot price silver for 1st time customers, U.S. Gold Bureau provided the worst 10 oz silver bar at spot ($333.00). It had several blemishes, stains, and scratches. I certainly will not buy silver or any precious metal from this company. Buyer beware! Also - took much longer than other companies to deliver the product read more

United States Gold Bureau - Of 6 companies offering spot price silver for 1st time customers, US Gold Bureau was the worst. Several blemishes & stains ($333) Beware!! - Investing Near Me - Leander, Texas

Very deceptive operation. Note that all of the five star reviews are on the buying side. Not a one one from anyone who has tried to re-sell their bullion or coins. They seem to be GREAT at sales. Now try to get your money out of your "investment." They never tell you up front that the "market value" is what they sell for, not what you can get when you want to liquidate. You can always look up your current "market value" online, but that again is THEIR current ASKING price to new buyers (or if you want to buy more) for coins, or the commodities market spot price for bullion. It's not what you the individual will ever get for it. The commodities exchanges don't deal in the small quantities you are considering buying, and there isn't even any exchange for coins that they sell you at above the bullion value. So you have to find some gold buyer or coin shop to take them off your hands for whatever they will give you. These folks say they give a "buy back guarantee," but its not a guarantee to buy anything back at what you paid for it, or even the spot market value of bullion. They'll buy it back at whatever price they set, and if you don't like it you have to figure out how to sell it yourself. Good luck. My 86 yo dad got suckered into sending them six figures. He got his bullion and coins and says his sales rep is "really nice; I really like her." but now that he is facing the need for long term care, a big chunk of his money is tied up in metals and I have to figure out how to sell them to pay for his care. Zero help from these people except an offer to buy everything at WAY below the "market value" he's been lead to believe his investment was worth. read more

Don't buy from this company go to your local Gold Coin store and see what things are worth before you buy from these people, or any company . They pray on people that don't know anything about Gold. I paid $9000 for a coin that is worth 2000. Very extremely disappointed when I called them back and tell them I want them to buy it back there's all these Rules. they make it seem so easy to buy back but it's not and when they do buy back it's on commission and it's a huge percent. I called my Representative seven times he never returned my call until I left a message to say I wanted to invest more than he got back to me. read more

Total Crooks. I lost $120000. The good news is I can afford the loss. Many of you can't. These boys are Sharks. And they are smooth. Better than time sale salesman. And those boys are crooks just like these guys. Run away as fast as you can. Trust me read more

Have tricked my grandfather with dementia into buying all these special releases at ridiculously inflated prices to where he's likely lost about $100k on this. Blocked their number because they kept calling to try to get him to buy more. Then they started sending letters. Changed his address so hopefully they stop getting his money. Ruthless and will sell even when it's clear the buyer is cognitively impaired. read more

Bought for several years with no issues. Their "Buy Back" program is horrible. I've waited over a month to get a price and, if and when I do get a price, it will be way less than valued price AND will take another 5-6 weeks to get MY money. Totally unacceptable. Deceptive! I will be filing formal complaints soon. AVOID this company. An investment is nothing, ZERO, if you can't sell it! I have been lied to, cheated and ignored. Looking at the reviews, I am not alone. read more

USGB consistently contacts it's customers but not to the point of annoying. David Nguyen consistently keeps his people informed of new items and always items that will grow their portfolio. Great company and David is knowledgeable and driven. read more

i have several silver coins and tried a few times to sell them back to USGB and have talked once to josh m. said was going to see about my coins and call me back . even called back yesterday and left message with other person that said he would give and have him call me back. that still has not happened as of 8-13-2025. have lost faith in them and i hope that the get what they deserve in this and the next life. nothing but crooked liars. sounded to good to be true read more

simple design and clean look Company is easy to do business with. Cole Daniels is my advisor. Great guy, answers my questions and treats me like a good friend. read more

Ordering from the online catalog was easy and convenient. The products were delivered swiftly and were exactly as described online. I was able to track my products through the entire process. I also enjoy my interactions with the knowledgable staff during our monthly investment calls. Their advise has always been sound and they work diligently to provide me with opportunities that fit my budgetary constraints. If you are looking to purchase precious medals, I would highly recommend you contact Dan Villarreal (512-735-6079) or one of his collegues at the U.S. Gold Bureau! read more

Great customer care and great prices!! I would absolutely recommend anyone US Gold Bureau .

Have Purchased Many Times from them Great Service and Follow Up I would Highly Recommend Dana Barnes 1- (512) 767-6054 was my Contact Person that Helped Me He Was Great to Deal With Tell Him Bart Appleton sent You He will Take Great Care of You :) read more

Ron Schuler has been very helpful. He and I have been building my PM portfolio for a couple of years now. I've been working on a monster box, and only have 4 slots left to fill! Coins came well-wrapped and secure as always. Also, found no "milkyness" in these coins - shiny and beautiful. Keep up the good work! read more

This was this first time buying gold coins. This Australian gold kangaroo coin is beautiful! US Gold Bureau is great to work with. I have bough silver and gold with them before and continue to buy with them since. I highly recommend them. read more

The sales staff is great and they take a consultant approach to product recommendations. I will always buy and sell gold and silver with the US Gold Bureau! read more

I have bought over 150k worth from us gold. The products came as I ordered ,I did buy some investment coins, and They have gained some value!! I think people should do their homework before jumping into buying investment coins . read more

I ordered goods from here 4 different times. They are working with USPS. They put my package into the MAILBOX even it should be with an adult signature option! They said "that this is not our problem". CHANGE YOUR SHIPPING PROVIDER!!!! NOTE: If someone steal it, you will deal with everything else, but not them. I talked with the representative, she asked $50 more for ship it via another shipping provider. 50$!!!! Why would I pay! GB should pay this, because GB's choices make this bad and make me unsatisfied. It is seller's responsibility to deliver my order to me in safe! CHANGE YOUR SHIPPING PROVIDER!!!! They ship orders very very very slow! I remember 1 of them was shipped 2 weeks later. If they are serious this is funny! If this is a joke this is not funny... read more

Probably one of the worst experiences of my life, not only did my gold go missing from FedEx to the store but then I was berated by the "head" of security , who had to be told more than once,to lower is voice and stop speaking aggressively to me. He also reported that I do not have the authority to request for his higher up and the only person higher than him is John Huntmacher. I couldn't even file a complaint against the security because in order to complain I have to go through security.Mr.Huntmacher, i have been belittled by your employee, my items have went missing, I have been told by your security that my package went missing and it was my fault and I was "dishonest" and had to resort to leaving a review in hopes that I may get your attention regarding my case. read more

They cancelled my order for no reason. I think they didn't have the silver when i bought it on a Saturday. The price went up and they cancelled my order. Avoid them at all costs. They cost be $600 because i missed out on the price that i thought i had locked in with my purchase. read more

I love buying bullion from this company! US Gold Bureau treats me with honesty and integrity, and their bullion specials on eBay are -- hands down -- some of the best around. Major kudos to a great Austin firm! read more

No stars here. I have called numerous times and not response. I have left messages for over a week and no replies or emails back on my order. I will be reporting to the BBB this coming week if I don't hear from someone from this company. Can't post if I don't give at least one star..not deserving of one star in my opinion. read more

Stunning in their underhanded ways! These guys are all kinds of smooooooth on the phone. Here is the deal in a nutshell. If you buy their Proof coin sets or "investment" packages your getting far far far less gold then if you simply buy a US gold coin, even from them. The difference is 2 to 3 times less, huge huge huge commissions for them. But they will sell you on "but these proof sets appreciate so much" and they look so shiny and come in wooden box. They sold these to my 88year old father who is diagnosed with mild dementia which they where informed about. I intervened and pointed out that he was only getting 1.85oz of gold per set (at between $4106 and $8750 depending on age), which is actually only worth ~$2300 in gold. So we fixed the deal - or so we thought. Next review to see other parts of their underhanded dealings. read more

My repulsive experience with United States GOLD BUREAU was earth shattering! I had the pain and misfortune of being mistreated in a dreadful manner. I blame myself for not doing thorough research before making the awful mistake calling the UNITED STATES GOLD BUREAU. I have rarely experienced such treatment, even with the most shoddiest of companies. It is too late for me but not for you! If you are looking to purchase quality precious metals with exquisite customer service then I suggest thorough research. I have learned from my mistakes and will NEVER consider opening my wallet to the UNITED STATES GOLD BUREAU company. I wish with all my heart I could go into the raw unpleasant details about what really happened... unfortunately I cannot because UNITED STATES GOLD BUREAU company reported my original review to Trustpilot for sharing too much of my real experience. I did not know companies could try to stifle customer experiences... That is despicable! After my phone call to the UNITED STATES GOLD BUREAU I was left feeling sick to my stomach, insignificant, incompetent in the area of precious metals , and disgusted by the treatment I received. I warn you this is NOT what anyone should have to go through. This was a nightmare that I will never forget, an experience that nearly destroyed my confidence to buy precious metals with any company for fear of a comparable experience. I encourage everyone to be carful, I can only imagine that most people work hard for their money, it troubles me to think someone could experience what I did with UNITED STATES GOLD BUREAU... Shameless! read more