Kids are out of school but a supervisor at the post office decided to bring her kids to work and we had to talk to the employee with 3 kids talking and messing with candy. OMG how unprofessional for a Fed building. KEEP YOUR KIDS AT HOME. At least don't put them to working the front desk where we have to deal with them. Who is in charge anymore??????? read more

The customer service is terrible. I went in there on June 30 to mail a the second half of my property taxes that needed to be post marked that day. They post marked on July 1. Since that bill was technically late I got a letter in the mail that says I owe 300 more dollars to the tax office. The post office is incompetent. I suggest you do everything you can to avoid going there! read more

My driveway/front door is inaccessible? My front door is less than 20 feet from a main road and is always accessible. My front door is less than 100 ft from the neighborhood mailbox. More like all of the people who work for CS USPS are chronically lazy and just opt to not deliver packages. This happens every few months and always on a Sunday. It amazes me how inept some people can be at their jobs and yet still get paid. Also, I'm pretty sure that anyone who is giving them 5 stars either works there or is family of someone who does because everyone in town knows that BCS USPS is a joke and frequently fail to do their job. read more

5-star always for our impressive rural carriers over the decades and for the passport services offered here. 1-star given the overworked, understaffed office and such management that allows for long slow lines out the door during demand times. A decade (or longer ago), this was THE shipping service for most everything, esp. USPS/other tubes 24-36" long 3-6" wide with Saturday delivery and rural pickup ease. Now the white collar geniuses have closed local sorting facilities & N.HOU gets it all, sometimes if only going down the street or next town over. Let's make it worse! Local management treat tubes, even in USPS dress like red-headed-step-children and this applies to even neighbor towns like Austin, certainly Calvert. Last attempts Priority Tube was 7-8 days. Folding same materials (ruins legibility a bit) into envelop or box = 3-4 days Priority. Now let's see what +$2-3 UPS Ground can do better than Priority-anything: Drop off 12:30pm Friday Delivered 10:30am Saturday to Georgetown (near Austin) WOW read more

United States Post Office - Post Offices Near Me - College Station, Texas

Very odd that only 1 of 4 letters mailed from same zip code during a 2 week period to my son at Wolf Pen Lofts ever made it to him! Interesting that the one that did get there did not have cash, check or gift card! The Post Office is a mess! read more

we requested a one week hold on our mail while we were out of town. Now after returning the post office continues to hold our mail beyond the duration we requested. As in the past, they will continue to not deliver until we physically show up and request our mail in person. We'll ask WHY they didn't resume delivery and they will lie to our face and say we requested permanent hold on our mail. This is an industry that needs automation to remove employees. read more

Would give a zero if I could. Constantly deliver mail to the wrong address, once the same letter three times. Never answer the phone, long lines, employees simply do not seem to care, especially delivery people. read more

I would give the college station post office a zero if I could. I have lived in many states and I have never had so many packages show as delivered in residents mailbox only to not have anything in the box. Half the time someone else gets my mail. The worst run business ever!! read more

Poor customer service and horrible mail delivery. They can't read and can't get mail in the right box.

If I could give this location zero stars I would. First reason being that I've had a package in transit for some time now and it was at the CS location on my tracking then tells me it's on its way to another facility. Where the hell else does it need to go besides my doorstep at this point? I've been waiting patiently and have called customer care in regard to my issue. I fully understand that it's not entirely their fault that they can only obtain any information. I also tried calling the facility to see why they have moved it to another facility when it's been in its proper location 4 days without delivery. When I called the phone just rang then went to a dead end. This is completely unprofessional and unacceptable. I've spent good money on this package and they can't seem to do anything about let alone our local usps can't answer their phones. Fire the whole place and get new management! I've been nice. Now I'm mad. Get your crap together CS usps. If my package is lost how can I even trust them for further deliveries????? Update: I had called the Amazon customer care as the manager had told me that the package was not on the pallet when delivered but Amazon told me otherwise that it had been sent to the carrier via usps. Someone is lying but neither party has been of any help. read more

I wish I could rate this location 0 stars. How are you going to tell people to wait on the phone and someone will get to you shortly. And then proceed to pick up the phone and hangup. Horrible service. read more

This post office is HORRIBLE. First off all, they did not attempt to deliver 3 of my packages. I know this because there were keys left in the bigger mailboxes. Then, they proceeded to mark them as "ready for pickup" at a different post office (why would I order online if I wanted to go get them in the first place?). I contacted that post office, and they informed me that it was a glitch in their system and that they don't have my packages. They gave me the contact number for this office, and they have not answered ANY of my calls, despite being open. In fact, the amount of times it it rings varies, and sometimes I can hear them pick up the phone before putting it down and ending the call. Now, I have to wait an additional 2-3 days to get my packages, as this is how long the service request can take (I had to call the main USPS customer service line and wait 30 minutes for a call back to be told there is nothing else that can be done besides this). read more

I had a scheduled and confirmed appointment to get my passport. However the people needed to do said passport were not there to complete my appointment. The door said no walk-ins appointment only but they could not even do that. read more

No service here. You can forget getting anything done. I am on hold now for 35 minutes waiting for some young girl to find the name of my carrier. Had to spell my street name 2x.--Windmeadows. Just wanna stop my mail delivery from going next door to unhelpful neighbors read more

If I could rate zero stars I would. Their customer support services are horrible and that has nothing to do with the automated voice message. The employees at this facility DO NOT CARE enough to answer the phones. I've been calling for multiple days and multiple times a day to get nothing but hung up on every single time. With my work schedule I don't have time to go in a speak to them when they're open. Terrible customer support and employee training. read more

I've lived in CStat for awhile now in a couple of different places. The carriers themselves are great (my first one was the friendliest and most competent of any carrier I've ever had), but the employees in the facility work really hard as well. They always have at least 3 windows open, they are able to move people through at a good speed and still manage to stay cheerful even by the end of the day, which is when I usually have to go in. I had to call the office this morning to track down a package. The USPS tracking got all jacked up somehow and finally showed it arriving in CStat this morning. It didn't say anything about "out for delivery," so I wanted to know if I could just come by and get it since I was supposed to have it on the 21st (it's the 27th today - absolutely needed for tomorrow). She explained why the package got stalled out and told me it was out on the truck and that it would be at my house soon. I've emailed and called the Big Overseeing Eye of the USPS and complimented this office and a few workers by name before, so it's not like I'm writing this review just because I'm happy I'm getting my package today. This is a consistent level of great service from friendly people who appear to actually care about the people they serve. Total opposites of your typical government worker. I've had nothing but disdain for any other post office and its carriers in every other place I've lived, except here. read more

employees are very rude, would give zero stars if i could. If I could choose who delivers my packages it definitely would not be this usps location :) read more

Self service machine asks for a pin when you use a credit card. Credit cards don't require pins and the machine won't let you bypass. Some genius programming our tax dollars paid for on display right there. read more

Can't get my mail out of my mailbox because the guy the have to change locks is backed up. They said it would be done Thursday and now it's the next week Monday. I went in again and they said they have no idea when it will be changed now so I asked if I could get a business name or phone number for the lock person to contact them directly and they said they don't give that out. They basically told me to stand outside by the mailbox and wait for the delivery driver to come and ask them to unlock it. It's already been 6 days with my package held hostage in my mailbox. I run a business that requires me ordering different motorcycle parts so this is really frustrating. Gonna try to catch the delivery driver today. Wish me luck. read more

If I could give negative stars, I would. The carriers at this post office are consistently putting our packages in the wrong mailbox. My birthday gifts, anniversary presents, etc ALL late because of this post office. It is extremely frustrating. When I try to call their phone number, no one answers EVER. When I go into the office, they are not helpful and will not fix this issue. We have brought this problem to their attention multiple times and nothing has changed or improved. read more

Horrible customer service. I tried to get a package held online, but there were technical difficulties. So, I decided to give them a call and got it held. Seemed pretty simple, until I saw my package was delivered to my front door. Had to call them over 10 times and was on the phone for over an hour just to talk to someone that didn't care about my package. It was extremely frustrating because I didn't have a friend available until 6 hours after it was delivered. Usually they will leave a note if no one is home and I would pick up at the post office, obviously wasn't the case this time. And guess what? My expensive package was stolen. read more

Mis-deliver the mail regularly, we get other people's mail & our neighbors have to hand deliver our mail when they receive it, Long lines, change of address forms not available in lobby, Flat Rate Boxes not stocked in lobby (always empty), they don't answer the phone, if phone is answered expect to be placed on terminal hold... Post Master seemed unconcerned & full of excuses when we voiced a complaint. read more

This post office is awful. If you live in it's zone expect lost packages or them not to even attempt to deliver! I've lived here a year and a half and so far I have had: an addressed correctly package returned to sender with no delivery attempt for no one being present to sign for it....we were home all day waiting, a package with a forgotten apartment number (by sender) returned to England before the post office reopened to pick it up...they are supposed to hold it several weeks, a packaged returned to sender for no reason address completely correct, and today our mail was not even attempted to be delivered. I was waiting for a wedding package and replacement credit cards they got out for delivery at 8:30 am and at 8:30 pm tracking updates to say we can pick them up tomorrow. No one in our complex had mail delivered! Unacceptable! This post office needs to be investigated. More problems here than my previous 6 years in Houston. If possible do not use. Repesenatives are rude and lie to you about policy. read more

Disclaimer: I harbor no ill will toward any of the employees or management of this location. We are more than our jobs, and each of the employees has been relatively friendly during interactions. Now that I've said the above, this post office is awful. My wife and I requested them to hold our mail and correctly filled out the associated forms (with confirmation in-person by employees on location). We repeatedly (on the form and verbally) confirmed that we would pick up our mail after we returned. Upon returning, we went to pick up our mail. The post office had lost all of our mail. They assured us it would show up eventually, they just didn't know where it was. No problem. Just a little extra wait. We returned several days later to see if they had made any progress. After arriving at the counter and speaking with one of the (friendly) employees, I waited 12 minutes for him to find his supervisor. She came and told me she had just called our delivery agent. Our delivery agent delivered our mail, in the freezing rain, against our wishes, WHILE I WAS STANDING IN THEIR POST OFFICE TRYING TO PICK UP MY MAIL BECAUSE "She knew you were looking for it." Not only was our mail soaked (including the Hold Mail Request specifying "Customer will pick up all accumulated mail upon return" on top of the pile), we are now missing several packages as the apartment complex where we live has several package thieves, WHICH IS WHY WE TRIED TO PICK UP OUR MAIL. The persons involved were nice but utterly useless. Don't hate on the employees, they handle enough anger and impatience. Do, however, take your business anywhere else. Though this is the worst experience we've had with this location, it is far from the only complication/poor service we've received in the past 3 years. read more

I was a little peeved when the delivery date of a package I needed was pushed back in the middle of the day it was supposed to arrive. I was even more peeved when I called this office at least 5 times and was met with a busy signal... Is it 2003? Does the usps have a single home phone in their office? But I finally got a person, and instantly everything was met with friendly and enthusiastic help. Phones can easily be bought, the customer service is where the real value is! I was told that my packaged would likely be delivered at the original specified date but asked if I would like for her to go check the outgoing deliveries anyway? I was surprised at the offer, and how long she took to find it for me in the bins of packages. I then was able to pick it up from a woman in a red vest, with glasses, and grey hair who was just as cheerful and competent. I also happened to be behind a man who seemed to be very irritated at first , but when he walked away he thanked her profusely and seemed as surprised as I was at her helpfulness! Honestly I expect any interaction with USPS to be a headache, and when I saw the line that day I expected to worst, but the pleasant service and the employees who went out of their way to help really made my day! Whoever you are, employee to the right of the line on 1/19 with a red vest grey hair and glasses, you rock! It's nice to leave a post office in a cheerful mood! Thank you! Also whoever was on the phone and searched to find my package was great! read more

My husband and I had made an appointment to get our passports renewed at this post office. We only waited about two minutes. The employee, David, was knowledgeable, very helpful, and had a great customer service attitude. Thank you, David! read more

The gentleman who served me today, (5,10'', white, yellow hair, glasses) today 9/29/15 11am was the rudest, most unprofessional, angry usps clerk I have ever met at usps. Will never come again to this post. Usps needs to do personality/psychology checks on its employees before hiring these jerks in public places. This is a public service job, if u can not handle the stress, leave it to someone who can. He gave same attitude to another costumer infront of me as well. read more

This post Office serves it's purpose. That is about it. It takes packages days after arriving in college station to even arrive at their destination. for such a large collegiate community, it is upsetting that it would not have better service. read more

I usually only review places when they're exceptionally good, but this place was so exceptionally bad that I felt the need to let others know. Pros: good location, faster line than most other post offices Cons: very rude service, both in person and over the phone. The first time I came here was to pick up a package that was never delivered to my address. I was home all day the day it was "delivered" but there was never a knock or ring at the door. When I checked the mail that afternoon, I had a pink slip saying I missed the mail man and needed to pick up my package. I have two dogs, and both bark anytime someone knocks/rings. So there's no way the mailman actually came to the door because I would've at least heard my dogs. He probably was in a hurry and just slipped the pink note in my mailbox instead. Regardless, it was inconvenient for me to have to go pick it up, since they're only open when I'm working. But it wasn't bad waiting in line, and our mailman is pretty nice so I'm not holding that against them. However, I will not forget my most recent experience with them! I ordered a package on Amazon, and it said it'd take no more than 2 weeks. So 2 weeks goes by and I look online to see where it was with the tracking number. Apparently it had already been delivered, yet I received nothing. I live in an apartment and have had numerous packages in the past, and not once have they ever been sent to the office first. So, naturally, I assumed it wasn't there. After checking with our neighbors to see if they got it by accident and making sure I sent it to the correct address, I decided to call the post office to see if maybe they still had it. I thought it could be like the last time, where the mailman gave us a pink slip, and perhaps I never saw it. So when I called, I spoke to a very rude lady who talked to me like I was stupid. Once she said they didn't have it, I asked how could it be that my package said it was delivered, yet neither I nor they have it. She then told me to check the office at my building. I told her I would and thanked her for her suggestion, and then I asked what to do if it wasn't there. The lady very angrily replied and said "I can't believe you haven't checked with them yet. I'm not going to talk about this until you have." Then she hung up. I have never been talked to so rudely over the phone! I really couldn't believe how ugly she was to me, all while I was being polite and cooperative. Well, I did check with our apartment office and it was NOT there. I just assumed maybe it was stolen or something. 6 weeks later, I got a knock on the door from a total stranger. He said the package was delivered to him even though he lives about 3 miles away and apologized that it took him so long to bring it to the right address. Thanks to this kind person, I now have my package. But the USPS not only sent my package to the wrong address, but was very rude to me about the whole thing, and the lady acted like it was my fault. To me, this is just another example of why government-run businesses are the worst. read more

The service here is great! Really helpful, very friendly and patient--I haven't had one negative experience yet, and I've been several times. I can't speak to how their prices compare to FedEx or anything, but I usually so dread going to mail things because of the lousy service that typically accompanies the task that a smiling and helpful clerk is worth it to me! read more

I have never been as disappointed with a business as I was the CS post office... I made an order for natural iron online as I have several times before. The package is a tracked package so when it showed delivered I went to mail box to retrieve it only to find it not there. For 3 days I went to post office in search for my package but was told countless stories including that our mailboxes were broken( flat lie) and they were unable to deliver. I then find out 3 days after my package says delivered that it was delivered into the wrong complex by an inexperienced carrier.. I have no money to reorder as I saved up for this purchase and that's $40 gone and I still have no medicine. I am afraid to reorder even if I had the money because I am not sure will I get it. I work in customer service and I would never make a mistake without responsibility.. read more

If you are just going in to ship a package or buy stamps, this place is great. The people are usually pleasant and the service is relatively fast. However; DO NOT USE THEM FOR A PO BOX. They do not put mail up same day. Despite the numerous signs saying "Mail will be up by 10 AM" it is never up by that time. They can be "sorting mail" to be put up in boxes as late as 3:00 PM on some days. Furthermore while I do understand that there are rules to PO boxes, I had a friend have something shipped to my box, and she accidentally put her name instead of mine, and they returned it despite her coming in 2 times the same day to try and pick it up and 1 time the next day. They never contacted me to ask if it was my mail or anything they just mailed it back. It took the staff 30+ minutes just to provide me with this information too. First they said it had been forwarded, but I told them there was no address on file to forward too, so they told me "oh well I guess the girls in the back must've returned it" I guess it's always easier to blame someone else for your mistakes. I do not recommend them as a PO box provider. Not worth the $$ just to have your package sit back there when it could be in your hand. read more

Out of the last 4 packages I have had delivered, 2 made it to my home. The other 2 were "delivered" but nowhere to be found. My roommate had a package delivered the same day. His made it but mine still hasn't shown up... Going to their office is useless as well. Pitiful service. read more

I really don't understand why any business who is serious about success would use the USPS. They are inefficient, their employees simply have no work ethic (that is not to say ALL of them but at the least a significant number of them to greatly hinder the organization), complaints are not corrected, they have now lost my package. They just are an expensive and inefficient branch of the federal government. I would support disbanding the federal post office and allowing the process of delivering mail go to private venders. It would be cheaper on tax payers, it would improve quality and if done correctly it would force those current employees who have been getting paid without commitment to the organization to get a job where accountability is the norm. This organization has been a disaster since the 1990s at least. read more

I have an idea. Make a separate line just for people shipping stuff so I don't have to wait in line for an hour while 10 kids are setting up their mailboxes! read more

Trudy is amazing! I called due to a lost package and she was so sweet and did her best to find my package. She also called me back because she cared! She's seriously great and cares read more

Sine my mail carrier has changed my mail was not picked up out of my mail box for the second time? Thanks, I had to make a special trip to the post office and drop it off? Gary Lancaster read more

Wow the rudest people i have ever met. "Wut yalls need?" Was actually the way we were approached. Then told to move lines twice. Then told "we bouts to close". Then when handed my slip was asked "wuts dis". It was my slip with my tracking number. This was the worst service I have ever had. And maybe instead of having 10 employees standing around 20 minutes before closing talking to each other complaining about closing. How about help the customers waiting, but no clearly talking about us while we can hear is better. read more

Slowest least staffed post office around avoid at all costs. Plan on waiting half an hour minimum.

Staff is very slow and I witnessed them spend 10 minutes minimum with each customer while there was a line of 15 people. Craziness.