La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las…read morecosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help.

Very bad experience. It seems I encountered the same rude female passport staff member described in…read moremany other reviews. She was impatient, sarcastic, and dismissive toward very normal customer questions. She mocked my DS-11 application as "confusing" instead of simply explaining what needed to be corrected. The payment process was especially frustrating. There is a passport fee and a separate $35 acceptance fee. When I was writing the check, I simply wanted to confirm whether the $35 should be included. Instead of answering a basic yes-or-no question, she repeatedly told me to read a long fee notice posted at the counter. When I asked again for clarification, she still would not answer directly and even told my husband to read it instead. If customers do not understand a posted notice, staff should be willing to explain the fee clearly rather than make them feel stupid for asking. She also complained about previous customers using Google to look up passport requirements and said people should not be searching for this information on Google. I found that comment very unprofessional and uncomfortable. Afterward, I looked through recent Google and Yelp reviews about passport service at this location. **From the recent passport-related reviews I saw, roughly 80% were negative and described what appears to be the same female employee or the same pattern of behavior**: rude, unfriendly, dismissive, sarcastic, or unwilling to answer reasonable questions. What surprises me most is that these complaints have apparently continued for a long time without meaningful improvement. This is a customer-service role involving a complicated federal application process. People will naturally have questions. If you have a similar experience, I strongly recommend not only leaving a Google or Yelp review, but also filing a formal complaint with USPS: https://emailus.usps.com/s/personnel-inquiry You can also submit feedback to U.S. Department of State Passport Services: https://travel.state.gov/en/passports/contact-support/share-feedback.html Customers should not be mocked or treated with contempt simply for asking reasonable questions.

Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

I went to drop a paquete and the lady who attended m say go to the kudos and donut your self lol si…read morewhy is she there, I just wasted my time , because the machine don't recognize the aq and the second person was a man who font have any customer service experience

Went there to mail a large envelope and there were at least 8 other people ahead of me but there…read morewas also a self-serve kiosk and someone in the line to check in with us. I thought it was a nice touch to have a postal employee ask what we were in line for and he tried to help those that had easy questions. Line took about 10 minutes which wasn't too bad.

I remember the days where they used to have all these supplies at the front counter when I used to…read morelive in the area when I was a kid. Boy the times sure changed. No supplies up front not even an industrial sized tape for customers to wrap packages while waiting in a super long line. Pens either non-existant or not working. Rude staff, mean staff, underpaid but no excuse to be rude to paying customers. But what choice do we have drive 5 or 10 miles to next town and send out items to another post office center or Annex. Not much we really can do but deal with. There is a self service. If anything the self service kiosk is more friendly than the staff. It even told me to have a nice day. The saving grace of my trip to the post office. Can't leave without my forever stamps.

This post office sucks soooooo much. Cranky old Asian lady was super unhelpful and difficult. My…read morepackage wasn't completely sealed and I planned on using the label to finish off the deal. Wouldn't let me and said no. So then I said fine I'll pay for some packing tape and just seal it up she refused. Absolutely ridiculous. If you're going to be cranky and rude and unhelpful to customers stay home.

Another quick update on this US Post Office…read more As mentioned, this place is not a huge post office. It's small. I've stopped by this place a couple times last month to send out both Christmas cards and Passport renewal. Both times, it was quite quick. I may have waited once as there was one person in front of me, but after they resolved their sending, it was in and out for me in terms of payment. Both times there's a lovely lady who helped me out with a smile. Parking can be a hassle as there's only a small lot, and be careful because folks don't look when they come out of their spots. I've gotten hit almost a couple times as people quickly pulled out of their spots. But I think that's just something to be cautious of when in a parking lot. Otherwise, nice to have a small spot to help with my postal needs.

Always helpful and pleasant Newark PO is my go to, because…read morethat's where I go! Obviously, as I live here...

Not the best customer service. Came to pick up mail that was sent here from my apartments. Already…read moreinconvenienced with that. There's 6 people in line in front of me. Trang is the one helping me next at the counter and I give my ID, I let her know my address doesn't reflect where my mail is sent and she says she has to help the person behind me while I write my address (mind you it took less than a minute to write my address down) while I'm waiting 3 other people get helped behind me and now I have to wait even longer because of her inconveniencing me. I understand being patient, but what's the purpose of skipping me.

Again I was here for an Amazon drop off return. I do like that i don't have to pack anything. I…read morejust show up with the item and they scan my QR code, hand me my receipt, and off I go. When I went, no one was there. The clerk was nice and processed everything quickly. Definitely nice to be able to do Amazon returns for free here. Will definitely be back as it's convenient for us.

I have been a patron of this location primarily for my Amazon packages and in world where service…read moreis king THIS PARTICULAR LOCATION embellishes the best in customer service. Here the years I have come to know them just like other regular patrons and I want to take the time to express my gratitude for always taking care of my needs. Thank you

Caroline was very helpful and went the extra mile, w-O obligation to. Also, she handled a tech…read moreobstacle well and resolved it ASAP. They have a wide variety of mailing supplies, some stationery items, and even a clear, tall display case with lovely items, for sale, inside. Caroline is the kind of store employee, in her case: manager, you wish you always encountered when needing assistance.

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My…read moremistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers.

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Every time I come here they always have a problem and don't want to accept my Amazon returns due to…read morevery stupid reasons that oh it's in a clear bag and you need to buy a box from us or you need to buy tape and put more tape on it. All they want is sales from my returns. Especially the lady Kanchan. She's very rude and doesn't like accepting returns. This is the last time I'm coming to this location.

This was the worst post office experience I have had…read more The clerk gave me a form to fill out but failed to include two pages. After I completed the form, she told me two pages were missing and made me fill them out again, which wasted a lot of time and caused unnecessary frustration. As I was just finishing, she told me the customer behind me would be helped first because my transaction "took too long," even though the delay was caused by missing paperwork on her part. When entering my address, she mistyped the letter U as N. While handwriting can sometimes be unclear, she did not confirm with me before printing everything. When I asked for a pen to correct it, she refused and said she typed exactly what I wrote, without taking responsibility for verifying such an important detail. I cannot pay over $100 in postage with an incorrect address. She showed no willingness to correct the mistake or help resolve the issue. This lack of care, accuracy, and customer service is unacceptable.

Beware. If you want to drop off mail in a collection box after "regular business hours", know…read morethere are no longer collection boxes in front of this Smith Street Post Office location. The collection boxes were removed due to mail theft. You are limited to dropping off mail inside the lobby from Monday-Friday, 9:30 AM to 4:30 PM.

I am writing to share a negative customer service experience at the Sunol Post Office (11925 Main…read moreSt, Sunol, CA 94586) regarding my passport appointments today. I had two passport appointments, the first from 9:45 AM to 10:15 AM and the second from 10:15 AM to 10:30 AM, and I arrived early for both. I filled out my passport forms at the office, following all procedures. Even though I was within my scheduled appointment times, the employee still refused to complete my passport application and very rudely told me to reschedule. From the beginning, the employee assisting me spoke rudely and tried to argue. I calmly asked him to speak respectfully, but at that point he began raising his voice and threatening to call the cops, repeatedly telling me to leave the property. He also appeared to avoid interaction by staying behind the counter and refusing to engage. I politely asked for his name three times, but he refused to provide it. I told him I would leave a negative review, and he responded that he didn't care and that I could do whatever I wanted. The way I was treated felt discriminatory and, from my perspective, came across as racist. As a result, my passport applications were not processed, and I had to reschedule both appointments, which caused significant inconvenience and stress. In my opinion, the United States Postal Service at this location should ensure employees interacting with customers maintain a professional and respectful attitude, because this level of service was unacceptable. I hope this situation is reviewed and that customer service improves so others do not have the same experience. I wish I could give this place less than a one star, but there's no option for that.

Very rude people and disrespectful don't I repeat myself again don't go here!! They're very rude…read moreand they act like they own the place!! Very rude Indian person he acts like he's the boss and owns the place, I wish I could give them -0 but I can't very bad customer service don't not go here!!