I was so nervous when I saw the overall 2 star review for this location. Whelp, at least they're consistent and refuse to do their jobs. I go request a mail box key for the mail unit. I just moved in the neighborhood. They call me a few days later to say pick up the key. The key didn't work so I took it back to them. Now it's only one person that does keys and she didn't do that one, so that one magically appeared out of nowhere and opened box 8 instead of my box. I could see someone else's mail. Truly a joke, when I guess she returned from vacation, it made sense to make this not a priority and do 2 weeks of catching up and if I wouldn't have called today, no telling when I would get the key. They say Friday but I won't hold my breath. Now I have to go drive and be inconvenienced and pick up my mail, because of the incompetence going on.. then they want to try and justify their mistake by telling me what they see in a log. Look lady, I only picked up a key you guys called and told me was ready, brought it back when it opened my neighbors box instead of mine in front of a USPS supervisor. He could have fixed the issue but wanted you guys held responsible for your own mistake. Now you're on the phone telling me the one person who does the keys don't have it logged and never been to this address. Which is neither here nor there to a customer. I don't know what you guys processes are like. It's definitely one thing, flawed!!! And it's more than one person making keys if she doesn't have a recollection of it. Maybe that should be the hot item on your list, smh!! read more

The Frisco Postal Service has been AWFUL in the 20+ years we have lived here. Mail is still delivered to the incorrect address, is not delivered at all, and packages requiring signatures have been signed for by postal carriers and just left in the mailbox. The phone number is VERY RARELY answered, and in-person service on Stonebrook is less than stellar. read more

Yeah, USPS sucks. It just always does. I hate when returns for packages only do this place... lines are always so long, employees are the rudest people you'll ever encounter, and they make things as difficult and inconvenient as they possibly can for you. It always is a negative experience, never fails! read more

USPS is horrible and they do not care about you. I have placed (2) change of addresses and even had to go to do the identity process in person, so you know they got my change of address or I would not have had to go up in person. The lady that took our drivers license came back out and said everything is done and we should get our mail within 7-10 days, this was back in May and we are in July now. The old post office has never received the change. I was told to do another one, so I did, I did it in person and the lady stamped it and said I should get something in the mail to confirm, never got it. Did a complaint on the phone, said I would get a phone call within 24-48 hrs, it was a week. Then last week the Frisco post office called me and said they received the change and would contact my old post office. Still nothing and my mail is sitting in my old post office since May. I called again got AI recordings, disconnected then transferred on another call and the lady said nothing was in their system. WOW, what does it take? read more

The worst customer service I've ever seen. They treat you like you're the worst person ever and have no empathy at all. If they don't want to work, then they shouldn't, but it's not fair for them to treat people so badly.They don't even deserve 1 star in recommendations. I'd rather spend $100 more at another shipping place than deal with that disgusting place. read more

I believe this is the only Post Office location in Frisco which is one reason for the extremely long lines. The staff is nice and attentive but prepare to wait a while. There are usually only two or three tellers working. I also recommend bring your own supplies to close your boxes because priority supplies are they only things available. You can also purchase if needed such as boxes and tape. read more

This is amazing! Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World. read more

It is a disaster takes a long time and poor customer service. Only one person or 2 works there for the entire Frisco

Had a great experience from start to finish. Everyone was so kind, including the gentleman who referred me to the supervisors at the service door. They resolved my issue and thoroughly investigated what was going on. Now I know where my mail is and can pick it up. Recommend today's team highly! read more

Customers service people are unbelievably rude!! Every single time I have been to this location it is a horrible experience! Find a different location if you don't want to be treated with such disrespect! read more

This location has terrible customer service. On 10/2/24 I witnessed an employee yelling at a customer as they started their conversation. The clerk told the customer something and when he began to speak she yelled NO! She didn't even know what he was going to say. She just cut him off. It was disgusting to witness. I went to speak with clerk, Vic, at the counter and he immediately gave me tape and told me to tape up my box. I said, I don't need to tape my box, I have questions. He was not able to help me mail my package to my Marine in Japan. Apparently USPS no longer helps mail international packages to our service members. That's incredibly disheartening. He told me to fill out the custom form online, print it, and come back so they can scan the barcode and mail the package. I did that, showed up and was told I need to pay for it online then drop it in a box to be mailed. So they don't need to scan it. There is no prompt to pay online following printing your customs form I might add. I hope my 3rd attempt at mailing my package on my own goes ok. I really hope USPS reconsiders helping families mail packages to their loved ones serving our country in the future. Military families are already going through so much, online options and onsite assistance would be helpful. read more

Never in a million years did I think I would be leaving a review for a post office, but the postmaster here is awesome.

Feels like USPS doesn't give a crap about our military. Packages from their location and everything has everything has to be done online now to create your shipping labels and customs forms. Which you would feel like would be a good thing I don't mind that but what I mind is going into a location where every single person who works there's only answer is I don't know why it doesn't send you the QR code. You'll have to call the 800 number but then you call the 800 number and nobody answers. How are you employed at a company if you're literal answer to every question that is asked, not only pertaining to shipping morale packages to our military, but three other people were asking different questions as I sat there for an hour and a half trying to figure this out and everyone's response to those questions were I don't know. The location manager also had no clue. It'll serve them right if they have no jobs! But shoot just down the road to a UPS and I was in and out in 6 minutes and that was because there was a line of nine people in front of me because it was first thing in the morning. However, as soon as a line got long, they called for two more people from the back to help us get out faster. Where when I arrived at UPS this morning once they open their gate, they all walked away and four of us sat in line while they were in the back and and ZERO people were upfront helping. read more

Employees are rude & impatient No consideration for people's packages. Today I found my package delivered on my porch on a trash bag that the mitigation crew was filling with construction debris. It was not a Temp staff, it was my regular postal employee. Typically my postal employee stuffs my packages in my mailbox - I'm surprised she even got out of her Postal Jeep! Annoying 120$ package - Her attitude matches those that work at the actual branch. Rude & impatient read more

United States Post Office - Package placed on a trash bag w/ trash - Post Offices Near Me - Frisco, Texas

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This Frisco Post Office location is almost always crowded and the line takes quite a while to get through. The self-serve kiosks inside are frequently out of order, which makes things inconvenient if you come after hours to mail something. Many times the Priority and Express mailing supplies are empty. I find that the best time to visit us mid-morning for the least amount of customers waiting and a shorter, more efficient wait in line. The employees are usually friendly; I actually sympathize with them for the amount of work they are doing with a smaller staff. The latest outside mail box pick-up time is at 6pm. The outside mail deposit boxes get full rather quickly over the weekend so you may want to deposit mail inside the lobby drop-box during weekend hours. read more

United States Post Office - Post office - Post Offices Near Me - Frisco, Texas

Rude Rude Rude!!! This was my first time going to this post office and will certainly be the last. Before leaving, I said "I see why you guys only have 2 stars". The man working said "yep, 2 stars all day". He knows he's rude and doesn't care. read more

I dropped in at 10:45am on a Saturday. There were probably 3 people ahead of me and 3 people being helped at the counters. The staff were friendly and kept the lines moving. It definitely would help if the patrons already had their packages addressed on their boxes before heading to the counter. As I left, the line built up to 20 people. read more

Pathetic customer service. Rude staff. Avoid this location. Especially the Indian gentleman.

Could not find a pen anywhere! The place looks older and dated. Crowded and won't be coming back here. The staff was helpful and assisted us finding a forwarding address form. read more

United States Post Office - Post Offices Near Me - Frisco, Texas

Want to call ahead to save time?!? Don't bother because they never answer the phones.

Wish I could give them 0 stars . Rude customer service . Constantly having to call and contact them to get in touch as our mail stated delivered in mail box but never is . They never deliver packages the days they are scanned and show as delivered. They never have any idea where mail is once it says delivered. The worst post office I have ever dealt with . Avoid this place and go somewhere else. Do not have one good thing to say about this location . read more

Horrible service, even for a post office. Never been so disappointed in lack of service and behavior. Not sure if everyone in the building was having a bad day, but their energy was negative. read more

Absolutely awful customer service. An employee there named Vick is super rude to women and extremely condescending. His supervisor is aware and doesn't address the issue. He lectures people on random things and is super slow at his job. read more

As usual from this post office, it thrives off of being rude and inconsiderate. I had to go to the "sub -station" in Frisco off of COIT to pick up a package that the letter carrier had left a slip that said signatures required. I did not hear or see him but as I went out to get the mail, the mailman SAW me and continued on. this package was my medication that I needed that day. I almost ended up in an argument with the post office as I needed that medication TODAY. this post office is in sad shape and not managed well at all. why does everyone who is employed in Frisco offices look like they hate their job and miserable? the package pick up location is the absolute worst. read more

The employee ( Indian guy) was very rude. I had 2 transactions ( 1 for certified mail and 2 for purchasing stamps) He told me, he could have done in 1 transaction. So I explained to him that I needed separate receipts for good reason. He shook his head and gave me that look like I'm bothering him. And when I was ready to pay but I couldn't hear because he was wearing a mask, he got mad and told me I should be wearing a mask too! Wow!! read more

Avoid at all costs. Please go anywhere else. They told me my drivers license was expired even tho it wasn't and then he asked the supervisor and the supervisor said yeah it's not expired so then he came up with another excuse to not allow me to change my address for forwarding my mail. They made my wife cry. read more

Don't book a flight on Aeroflot, you can enjoy legendary Soviet-style service at your local Frisco post office. Also if anyone wants to see how a socialistic, non-market-based model works you can experience it firsthand, while you might be surprised by high level of rudeness and incompetence, please do savor the lesson in economics in the real world. Not first choice for sending mail. read more

If I could give a negative -1 review this post office would get it. Especially Eddie who clearly hates his job and anyone that makes him do his job. I've been in e-commerce for over 5 years and never had an issue (although I've overheard and witnessed the astonishing rudeness to customers from employees) until today. Do yourself a favor and drive the extra mile. They are not worth your time no matter how great your day is, they will ruin it. They owe me a full paycheck for having to scan in 50 packages because they wouldn't scan a manifest. read more

The city has the most stupid people working here. They know no nothing about custom servive, rude, and very extremely unprofessional. I don't understand why they can have any better prior here. I have to deal with them weekly which is extremely upsetting me just even think about facing them. read more

Worst post office I have been to, I need to find somewhere else. Rude and unhelpful. Internet down, so only cash taken. Fine, but I gave them a $20 for my charges of $7.09. I was told to come back later because they didn't have the change to make...really?! How are you going to do cash only but can't make change? read more

Ugh please get me out of there Talk about wasting 45 minutes on someone who's got nothing but time to waste read more

Have to agree with the last review. Leave it to the Federal Government to breed complacency. Sigh! I understand you're working here because it practically takes an act of congress to get rid of you, but a little customer service wouldn't hurt. This Ninjas tax dollars is keeping you employed. Try smiling once in a while. 1 Star for the US Postal Service. I'm being nice. :) read more

United States Post Office - Post Offices Near Me - Frisco, Texas

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Absolutely Terrible. How hard is it to match an address to the appropriate recipient's home? There's even a test to get hired to deliver mail. Stonebrook USPS what is your problem? read more

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I went to the post office to ship something out, on the cusp of having a really bad injury, and my mom having life threatening surgery. Upon entering this particular brand I noticed a guy named Eddie being extremely rude and berating a non-English-speaking customer who was attempting to get his passport. As myself and the other customers watched in horror as he spoke to this man in the most condescending and demeaning manner, none of the other employees said a word to him for his belligerent and disrespectful behavior, and that was appalling. A person like Eddie should not be employed in an environment to work with people when clearly he lacks professionalism, etiquette, common courtesy, and professionalism. He even went so far as to ask the guy if he spoke English in a very racist and derogatory manner. I will NEVER visit this location EVER AGAIN!!! Rudest employees ON EARTH!!! read more

Avoid this post office at all costs!! I have spent the entire day trying to get answers on where the packages are that I placed in their drop box last Friday ( a week ago). None of the packages have been scanned at all. I went to the post office to get answers and was told that they don't scan any packages unless they are dropped off at the counter. I'm not sure who has 30 minutes to spare waiting in line each day. After I spoke to someone at the counter I was told to go to another line. The lady said they don't scan packages and she gave me a Consumer Affairs number. I called and left a voicemail with no reply. I called the 1-800 number and after waiting 25 minutes on hold I was told there is a case open. But the case was sent to the Prosper post office. I just need to know where the 34 packages are and please get them on their way to my customers!!! read more

If you move don't expect it to be forwarded. If you call to find it they will tell they found it and will send it...they won't. You'll finally get your mail months later to find your newly opened accounts all delinquent and now on your credit. Let's also remember the postal delivery guy will give you everyone's mail and 1/2 of your own. FRISCO IS A TRAP ON EVERY ASPECT! read more

The five star review I left regarding the post master is for Prosper USPS, not the one in Frisco. This one is still HORRIBLE!

If I could give this place a zero I would. When I misunderstood about a tracking number and went back to ask the clerk and tried to show him my receipt- he was awful! He overreacted to my question for some reason and was rude and told me to go to someone else. She acted like I made a scene at the counter. I'm still confused as to WTF happened and it happened in front of my kids sadly. AVOID this place. I'm not one to leave reviews- but this place is toxic. read more

I was just at this post office and there were about 20 people in line, even several weeks after Christmas. Not wanting to stand in line, I found ParcelPedia a few minutes away on Preston Road. The staff at ParcelPedia were able to help me right away with courtesy and very good prices! read more

I was next in line at the post office when an employee started closing off the area with a gate. The employee who was supposed to help me completely ignored me. I just had a question and she flat out told me to move and continued ignoring me. I don't know her name but she is African American with mid length hair. That is not how you treat your customers. I'm never coming here again. It was 30 minutes to close btw read more