we sent out 68 wedding invitations. only two from addresses around the nation and the world were returned as undeliverable. Both of them from Little Elm PO and both were CORRECT up to date addresses. These were mailed from another PO less than 10 miles away. Clearly, this PO is in need of better management and oversight. read more

I know people only tend to write reviews for bad things that happen, but I think this is a great post office. I recently mailed a package and the postal worker asked me if there was a suite and I said no. But when I got home, I realized there was indeed a suite and I was able to call back up there and they added it for me. I never expected in a million years they would put me back on the phone with the person who helped me and they would adjust the mailing address for me. Completely unheard of customer service in these days and times where service is typically lacking. Thank you so much, Little Elm post office! read more

Little Elm post office has to be the worst there is. Mail very often delivered to the wrong address. Yesterday, a package was supposedly left in my mailbox. Got the mail as soon as it was delivered but the package was not there. The management at this post office has a horrible attitude and could care less. This post office completely sucks!! read more

Worst post office ever . Rude employees and ignore you . They don't help you at all and make faces at you

Attempted to return a package at 4:32pm. "Sorry sir the computers are turned off we can't help you". Either the employees are logging out early or they have zero customer service skills/care. By closing at 4:30pm, how do you expect to service the 90% of the country who works 9-5? read more

Where's my mail today this post office really is terrible supposed to get deliveries by 3:35 pm and it's 4:45 pm and no mail. Since my regular mail carrier isn't always on the job the replacement carriers are terrible. You know some people really look for their mail to arrive on time. Stop hiring these incompetent people. No wonder people hate the post office I usually go to UPS store as I don't send much in the regular USPS. When I grew up mail carriers walked their routes with a cart and never failed even rain sleet and snow we got our mail and everyday not missing days. Your incompetent people need to do their jobs with a good attitude or quit. I'm tired of never knowing if my mail will arrive. read more

every time instead of delivering my packages to my door they always want me to go and pick them up at the post office its frustrating because every time i go they say "ur location is not eligible for delivery's" when i literally see them pass by my house delivering to other peoples doors and the thing is that they close early and it gets to a point where they even had sent my packages back to the sender when i payed a ton a money for shipping just for me to go and pick it up worst delivery service there is. read more

I can't speak to anything related to mailing services as we came here to get my daughter's passport renewed. After seeing a lot of cars in the lot, I assumed there'd be chaos inside. Nope. Two employees at the counter...one helping a customer with mailing something, and the other helping a customer with a passport. Once the passport person was done, the employee called us up...ten minutes before our appointment time. Granted, I was ready and had all paperwork in order, but the employee was friendly, courteous, and we were in and out before our scheduled 12:45 appointment time even started. Hard to beat that. Nobody else came in to mail anything while we were there. Definitely one of the least busy post offices I've visited, certainly during a lunch hour. I've got nothing but good things to say about this experience. read more

I REALLY hate writing this review, but I feel like I have to. I was shipping stuff out, and Chris was helping me. He's very friendly, and quick. I've worked with him before, and he's always been great. While working, though, I noticed he had his mask not full covering his nose. No big deal, I'm wearing mine, and there is plexiglass. I'd rather he did, but fine. Then a customer asked him to cover his nose and he said he was fully inoculated and didn't have to. She asked one more time, and he flat refused. I casually mentioned that you can still catch the disease even after vaccination, but he ignored me. This is really bad for 2 reasons. 1. The customer is always right. I don't care what your politics are, simply pulling your mask to cover your nose is not a big ask. 2. Vaccination does not mean immunity, and you can still carry. Listen to scientists and doctors, not politicians. read more

The workers are friendly, there's typically a line but it's like this at all of the post offices in the area. I'd recommend getting a receipt for anything you drop off for proof in case there's an issue with the package! read more

I live in little Elm and I weeny to pick up my mail and they wouldn't let me get itt because it wasn't on hold. That's bullshit!!! It's my mail I should be an to pick it up when ever I want!! Had to call this wonderful post office again today because they keep returning checks that i have ordered know the second time as no such number. I have lived at this address for 15 years. It is so annoying!! The only mail I really bulk mail. We never get our water bills or our electric bill. I just don't understand why it's so hard to deliver mail! read more

Terrible customer service. More interested in joking with coworkers and laughing behind the counter than doing their jobs efficiently.

Regarding our post office service In Little Elm Tx. About a year ago our regular postal delivery man was replaced. From that time on we have had the worst possible service you can imagine. Some days a week we only receive junk mail. Most days our mail does not come until 4 or 5 pm. Our prior mailman was always here by noon and most time earlier. We have had mail get lost (not delivered). Today it's 3:45 and still no mail. I'm not sure but I think we do not have a regular delivery person. Seems like there is a different person driving every time I see them. The office management is not helpful, and does not seem to care. read more

Rhonda Flowers, the Post Master, was extremely rude. She refused to answer if my package would be delivered or if I had to pick it up from the location. She also allowed her employee to yell at me and defended her for it. They both put me on hold without asking or any consideration to let me know that I was being put on hold. Then Rhonda Flowers hung up the phone on me... I have contacted the Consumer Affairs Dallas District (972-393-6755) and they helped me with extreme professionalism and solved my problem. read more

Not only did they not deliver my overnight package that charged me $60 for, they didn't give me my $$ back, even though they could see they didn't deliver, because I lacked the original receipt! I didn't even get an apology! Horrible place & attitudes! read more

PLEASE DO NOT MAIL ANY PACKAGES AT THIS POST OFFICE!! They hire thieves and management doesn't take accountability for ANY ACTIONS!! Postal inspector doesn't investigate ongoing issues, They run a inside theft ring from the back of the post office starting from when the mail comes from the main coppell tx location employees opens your mail and reseal it, IF YOUR MAIL WAS MISSING OR NEVER ARRIVED TO ITS DESTINATION!! Your package was stolen!!! Employees have stolen merchandise and store them in their garages and homes, THIS PLACE NEEDS A THOROUGH INVESTIGATION!! read more

The worst post office full of awful employees. We scheduled an appointment and verified it and it was not honored. Just avoid this place. They should be embarrassed to have this branch open. read more

I Live on Pinnacle Bay PT and our Mail Carrier is the best. She is very nice and always on time. She is a great person and always friendly. She is awesome and USPS should know that. Give you Mail Carrier a hug because they have a demanding job to get your mail to you as quick as possible. that can be stressful because the public depends on them to get it right and not loose important mail and documents. I Like the Little Elm Post office. Everyone has always been real friendly and Helpful except for a couple people that were having a bad day. Everyone has a bad day. People will change if you let them. I always give people a second chance and everyone should too. I believe everyone has a lot of good inside them and sometimes everyone has bad days and can let life and the job get to you and change your mood. If someone is being rude just tell them you love them and God loves them and this will change their attitude. Sometime people just need a little help when they are having a bad Day. Good Job Little Elm USPS. :) read more

Mailed 2 padded envelopes on Monday and Tuesday of this week. Slipped both into the postal boxes in the front of the building. Both packages say they are awaiting my item and it's Thursday! It says the Mail is picked up at 4 everyday. Where are the packages? read more

People have bad days as one of the reviews mentions, but the Mail Deliverers in Little Elm are the absolute worst. We have amazon and other companies ship products to us all of the time from online orders, and family members occasionally ship gifts to us. Any time a package should be delivered to us that is too large to fit in the mailbox, the mail men/women bring a note to our door and walk away without knocking, never giving us our packages. How do we know? We have video surveillance, and have literally been at the window next to the door watching them. That specific time I opened the door when they were posting the note on it and said I was right there to receive our package, and they walked to their truck and drove to the next house, paying no attention to me requesting they just hand it to me. As for the office itself, any time I bring up this problem when I go in to retrieve it, the employees behind the counter could not be more rude, and never seem organized to find my packages. As well, they dismiss it like they were the ones who dropped it off, and swear they knocked, and that no one came to the door. I'm sure its a knee jerk reaction to most people walking in their doors, since this is a common issue with all residents in our area. I have not yet met nor observed one employee of the Little Elm post office act in a professional manner, or do what their job entails without upsetting the residents. This is a big deterrent from us ever having property in Little Elm again. WHAT A HEADACHE!! read more

Janet was very rude, she had an attitude when a simple question was asked. The other ladies were very helpful.

The "ATTITUDE" at this facility has to change, the Postmaster is the worse. Complaints on social media (Yelp, Google, and Facebook) are 10 to 1 with negative comments. If you have a problem complaining here does nothing but allows you to vent. If you want to make a change do your part by reporting to one of the following: File a Complaint with the U.S. Postal Service If you have a complaint about the U.S. Postal Service (USPS), need more information, or have a suggestion or compliment, you can let them know in one of several ways: Use the USPS website's Email US form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339 Write to the U.S. Postal Service's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L'Enfant Plaza, SW Washington, D.C. 20260-2200 read more

I hate to put this review but I have a package that I still haven't gone till this day Saturday 17 ,2021 and it sent me an email on Wednesday 14 that my package had arrived on my mailbox but it Doesnt make since because my package came in a box and the box is too big to be fitting on my mailbox.it's been 4 days since my package been missing. read more

Extremely rude agent! His name is Matthew Abraham. Was not helpful, and had a "I'm always right attitude"... I was simply asking a question and from the gecko he was rude. You shouldn't have people like that working customer service. I even asked him to calm down and he wouldn't. Horrible person to deal with. read more

No mail in 4 days from the Little Elm Post Office and no notices of service disruption. What's going on? My advice is use another post office if you are sending mail out. Unfortunately, I guess we can't do anything about it if we live in the Little Elm area. Maybe a PO Box in Denton is in order. :( read more

I GT to the post office at 1:49pm to get a passport. Waited in line for 15minutes. At 213 pm they asked f anyone else needed a passport and then told us we couldn't get our passport done because they stop at 2pm!!! Infuriating. read more

My family and I went to this location to do our renewal for our passports. The lady was very nice I would recommend making a appointment in the morning! Very calm and quiet! Very good service compared to the one in frisco for sure. read more

This post office is a joke. Especially the staff very unprofessional. Also this isn't the county clerks office. They prioritize passports over sending mail. So you'll wait in line easily 30 mins. This place sucks straight up. read more

I have only been in Little Elm for a year and already noticed that the postal service here is "THE WORST" . I am not getting my bills on time. If I do I only have a few days to pay them. My daughter has been waiting for a check that was mailed to her on 1/8/18 she has yet to receive it. Today is 1/23/18. Someone needs to be held accountable!!!! I will be notifying USPS. If you have a problem complaining here does nothing but allows you to vent. If you want to make a change do your part by reporting to one of the following: File a Complaint with the U.S. Postal Service If you have a complaint about the U.S. Postal Service (USPS), need more information, or have a suggestion or compliment, you can let them know in one of several ways: Use the USPS website's Email US form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339 Write to the U.S. Postal Service's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L'Enfant Plaza, SW Washington, D.C. 20260-2200 read more

Well it's April 2015 and.....I'm still trying to get my drivers license delivered to my home address which I have lived at for almost 11 years. The DPS has been very helpful, the post office well....considering the fact that I have NOT received my drivers license now going on 7 months has obviously not been doing their job. Unfortunately if this next attempt fails, I will have to go in person and re-pay to have my license re-newed. I would mail a letter of complaint in but something tells me the post wouldnt receive it. read more

It's disappointing that my hometown post office doesn't seem to care about whether my mother has received gifts from her family. Our mail carrier to Lakewood Village has broken handmade pottery from deceased family members, falsely marked birthday presents as delivered, and seems to have "misplaced" gift cards my mother was relying on to afford her groceries this month after the holidays. And more. Issues like these have been brought to the office's attention and no one seems to care. I think something should be done about our mail carrier. He's clearly either dishonest or terrible at his job, and has been for years. It's fishy that the boring mail always seems to make it, and it's the gifts that always go missing. I'm not normally a suspicious person, or someone who raises a stink, but this is ridiculous and I will be filing a formal complaint any way possible. read more

An awful customer experience especially with Rhonda. Very rude employees at the counter. They desperately need interpersonal and soft skills coaching. Wish I could give no stars rating. read more

Post Office employee leaves package notice in mailbox without knocking on door. I called post office and the picked up the phone and just left it lay, I could hear the lady speaking in the background. Not the service I would get at a McDonalds, not to mention a government facility. read more

I have lived in Little Elm for 14 years and I've had Netflex movies delivered 2 and 3 days after they said they arrived, they had been opened and re-taped, I continually get my neighbor's packages and mail, which I end up delivering. I don't get my mail or packages. Once I called because 1 out of 3 boxes were delivered but on line said everything was delivered. They tracked my other two boxes to the postal employees house. (He forgot they were in his truck). They had him deliver the boxes later that night. Guess what? They had both been ripped open and 3 items missing. Today Again, I find out that a large order I placed for my business was shown as delivered and never showed up. I've talked to the head of this location with a handful of various neighbors mail and nothing was done. You could tell they just wanted me to leave. No Accountability will result in this never changing. I finally give up. The only thing I can do is order on-line, only if they ship UPS or FedEx. Just can't do the US Mail in Little Elm anymore. It costs me too much money from missing items, packages that I have forgotten I even ordered, that never arrived, along with stress and time. Alice read more

Very rude clerks. I don't understand how Post Office workers get upset when asked to assist with mailing a package! I'm sorry for asking you to do your job. Christine is the worst. Literally handed me the sleeve for the shipping label and would not put it on the box. It's sad that my hometown PO sucks so bad. I spoke to the manager Jeff who said he would monitor and correct the issue. I highly doubt it. read more

One of the worst post offices in the area bay far!!! If you have a package the is being delived...forget about it. Your not getting. They deliver late, to the wrong house or not at all. You call your met with rudeness and lack of customer service of any kind. If you can get your packages delived a different way do it. Even pay extra if you have to. read more

They are very bad, the drivers are lazy and don't do there jobs and the call line to fix it don't do anything called three different times and they still haven't fixed the problem read more

The PostMaster (Rhonda Flower), is the most rude person I have ever dealt with, no wonder the employees that work in there are never smiling & act like they hate being there! I called with a question & this Postmaster, interrupted me several times, was very snippy & seemed that she couldn't be bothered. If you guys hate your jobs, please leave & give someone else the opportunity to work! I am so disgusted with these people! Of course it doesn't do any good to complain, because these government employees don't care & they're set for life! read more

This is the worst post office I have ever seen. The carrier never picks up my packages/mail and just leaves it in the mailbox. I also don't get my mail everyday or when I guess they feel like giving it to me. Sometimes don't see them at all or they flat out just pass our street. The Post Office itself is outdated and sad with the worst and slowest customer service. Something has to be done or funds cut off to this office and would rather drive the same distance the other way and go to one of the Frisco Post Office. The office is worst than any old western post office sitting on a dirt road in the country. read more

The Little Elm Post Office delivery service continues to decline. The postal carrier doesn't even pick up the outgoing mail left in the mailbox. They are also not leaving packages they claim were delivered and will not do anything to look for them. Lazy, lazy, lazy people! read more