This is the most poorly-run post office in our area. Last time I came to pick up held mail it took…read more30 minutes. There were no other customers, but a long line formed after me for mail pickup. Today the drive-through mailbox is completely full; I could have taken mail out. I went inside and that one was also full. Having a mailbox available is a pretty basic service that should be available at a post office. The employees are nice when you finally get to talk to them.

Horrible wait times for passport applications. Staff is very incompetent and prioritising drop in…read morepeople over those scheduled in line with infants waiting nearly an hour.

This is ridiculous....everyday our mail comes later and later! 6 or 7 is not acceptable! We go…read morethrough mail carriers every other week!

Sent my Grandson who lives in Tooele Utah his 10th birthday card. Had $50 bill in it. It got…read morethere a few days later , had been torn open, scotch taped back, and of course money was gone!!! So upsetting. KARMA will take over hopefully on this one. Who ever did this works for the government and should be ashamed of their pathetic life stealing from children.

we sent out 68 wedding invitations. only two from addresses around the nation and the world were…read morereturned as undeliverable. Both of them from Little Elm PO and both were CORRECT up to date addresses. These were mailed from another PO less than 10 miles away. Clearly, this PO is in need of better management and oversight.

I know people only tend to write reviews for bad things that happen, but I think this is a great…read morepost office. I recently mailed a package and the postal worker asked me if there was a suite and I said no. But when I got home, I realized there was indeed a suite and I was able to call back up there and they added it for me. I never expected in a million years they would put me back on the phone with the person who helped me and they would adjust the mailing address for me. Completely unheard of customer service in these days and times where service is typically lacking. Thank you so much, Little Elm post office!

This place is supper nice!!! This is the second time with…read morethis location. I went to this location right after I was pissed off at Lewsiville location (I waited more than 40 minutes there). Compare to Lewsiville location, this place was like haven!! I was in and out within five minutes!! The lady at this location was super nice!! And they opened a new line when there were more people walking in.

I submitted through proper channels to get my package ordered at my front door when I see the…read morenotification it's delivered on my mailbox. I've requested multiple times. Stop sending packages to my mailbox. I do not have access to that I've called. No one answered the phone ever.

I ship packages for depop here all the time. they are so nice and helpful every time. I've gone to…read morethe flower mound post office and usually the workers are not as kind, but I could not recommend going here for shipping enough. Very kind hearted workers.

This has been the most substandard Post Office for nearly 30 years since I moved to the area…read more The phone is never answered and my packages are left lying 1 foot from the street across from the Property where there are less visible places to place a package since coming down a driveway is not a service that is provided

The postal center is clean, yet my packages were supposed to get delivered to my door. I am…read moredisabled and had to haul 5 boxes in a wheelchair . I have more items to pick up again, because they did not have an access code the day of delivery. This is so unfortunate. I have perishable food items that I needed for medicine and they did not get delivered. I really wish they could work with the disabled.

Never bothers to deliver packages at my complex especially when we have receptacles that can hold…read moresome stuff. Ive even had the fortune of having one left one in ONCE. It's very frustrating having to waste gas, and have to come here and deal with potientally rude workers (pro-tip: if you hate your job THAT MUCH, quit ) highly recommend using literally any other postal service if you have the option, as Im aware theres sometimes less of a choice. Im fully aware they have a significant less work load too, but Ive ALWAYS had a more pleasant time at places like UPS and FedEx than this lousy excuse of a postal service

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

this is the worst post office will never use post office again i have loss package for bussiness…read morecannot get know help from this nasty post office the whole system the post office has the worst system my package was supposed to be delevered on march 5 going on 2 days they cannot tell me when they will deliver mean while it costing me money to rent car at 60 dollars a day for there mistake horrible experice and the do nothing to help you will never use post office ever again

2024 Yelp 100 Challenge - #38…read more Visited this Post Office for my passport application and I was in an out in no time. The postal worker was kind and friendly and it was an easy in and out.

That branch is a black hole for mail. Especially if the envelope looks like it might be a birthday…read morecard. If you are mailing a gift card, I recommend sending it certified mail. We have NEVER had one make it through the system otherwise. Also, their outgoing Wichita Falls basket is next to the basket (according to USPS staff) that goes to Savannah. I had a package from overseas make it to Aubrey post office only to be routed to Wichita Falls twice. The circle only stopped when I called with the shipping information, then it took another 3-4 days working days to make it to my house. We also had a box of checks from the bank sit at the Aubrey post office for several MONTHS before it finally arrived. It required multiple calls and a site visit to get them moving. I recommend paying g extra for an alternative shipping method. I assumed they were understaffed because of the population growth in the area but after going there and seeing how things work, I think it is either poor leadership, otherwise I engaged employees, fraud, or perhaps a slow carbon monoxide leak.

In a world that can feel as hectic and disconnected as it does today, this experience truly stood…read moreout in the best way. From the moment I walked in, the level of kindness and patience from the staff was noticeable. All three attendants were great, but Randall especially left a lasting impression. He treated every single customer with genuine care, taking his time and never making anyone feel rushed--even when there were clear language barriers. At one point, an Asian woman was trying to schedule a passport appointment and was struggling to understand the process. Randall didn't brush her off or rush through it--he patiently worked with her, doing everything he could to make sure she understood. I also saw him switch to Spanish to help other customers who weren't fluent in English. That kind of effort and compassion is rare, and it truly matters. The woman at the middle desk was incredibly warm and welcoming, and the gentleman at the end, with glasses, handled a busy line and an overflow of packages with efficiency and professionalism. It's easy to expect basic service, but it's not every day you experience genuine humanity like this. Today reminded me that kindness still exists in everyday places--and it makes all the difference. This was, without a doubt, the best experience I've ever had at a post office. Maybe this review is too deep. Maybe not. I think too many times we hear about the negative experiences and not enough times are we recognizing the good in the world. Even if it was something as simple as kindness and patience at the post office. God bless these people.

I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.