This is the post office I use most often since it's in my city, and while they get the job done, the customer service could definitely use some work. I understand that postal employees deal with difficult customers every single day. I've worked in customer service myself, so I know how draining that can be. But one thing I've noticed--not just here, but at post offices in several states I've lived in--is that the attitude often carries over to the next customer. A smile, a simple "How are you?" or a friendly tone can make a huge difference. Instead of making customers feel like they're asking a dumb question, use your experience to help them. For example, if someone asks to mail something one way and it's expensive, explain their options. Saying, "If you ship it this way, you'll save a few dollars," is much more helpful than responding in a way that feels impatient or dismissive. Not every employee is this way, and I've met some very kind postal workers over the years. But the overall experience here often feels rushed and unfriendly. My only wish is this: when one difficult customer leaves, don't let that interaction affect the next person in line. Some of us walk in smiling, treating everyone with respect, and we're just hoping for that same energy in return. At the end of the day, we all need the post office, and I appreciate the service they provide. A little kindness on both sides would go a long way. read more

DO NOT COME HERE. This was actually the worst service I have ever had. Maybe training could help address the lack of etiquette, but it could also be that the people working here were just having a terrible day and decided to take it out on the guests. After waiting a month for my appointment, I was met with attitude and misinformation (including being told certain forms didn't exist). Instead of helping, they made the entire process unnecessarily frustrating and uncomfortable. Maybe consider taking a mental health day before you ruin others. I am in disbelief at how terrible this experience was. Try a different location and use this as a last resort It is actually really funny seeing all of the other 1-star reviews just because this place truly is terrible, haha read more

McDonough mail carrier left my packages on the ground by my mailbox. I know that one is an Amazon package but it was delivered by USPS. read more

United States Post Offices - Packages thrown on the ground by the road - Post Offices Near Me - McDonough, Georgia

I think the people at this office gets a bad wrap, they have to deal with slit of unruly people. Put yourself in their shoes sometimes. And lastly they are always hiring! Be the one to make a change if you can handle dealing with that person in th read more

This was by far the worst customer service ive ever had. A lady with a black bob with blonde on the ends and another with blonde braids were extremely rude and disrespectful. They refused to let me know if my package was here, and talked very snappy. Do not come here, most unhelpful post office GA. ( p.s. the workers i described kept popping their neck at me too, so attitudes are awful. ) read more

The self service kiosk is down about once a week and no urgency to get it working. Which means you have to wait in line, which is usually about 20 people. Once you get to the counter, you're usually met with someone who absolutely does not care if you get your packages/mail taken care of. They make it so difficult to support the USPS. read more

Customer service is awfu. I had placed on a hold on my mail. The mail was not delivered on the date requested. I asked that they check and see if it was still there. Raul said he checked and could not find it. I showed a printout of the tracking of the mail showing that it was to be delivered 10 days ago and part of the hold package. There were important documents being held; bills, insurance documents, etc. Amazing that the junk mail was delivered but not the true US mail. Raul said it was the Processing Center's fault. This is the first time in 35 years that I have not had my City of McDonough bills delivered. I have mailed documents from this post office and they never made it to the destination. Someone needs to investiage this post office and its workers. It's a horrible reflelction of the US mail delivery . I do not mail any documents from McDonough. I take them to Hampton, Stockbridge or even take them to the airport. Never mail anything important from McDonough. read more

The staff is not at all friendly. They are extremely slow, and you have to double-check that they understand what you want and do it properly. The woman who is in charge is the worst. I only go here if I have to. Worst post office I have ever been in. read more

For the past month the postal clerk has been leaving packages that were too big on the freakin curb under the mailbox. Not stepping out the truck and putting the package on my porch or by my garage. I came home yesterday at 6:45 pm and a 1500 watch had miraculously survived not being stolen. A true testament to my little neighborhood. What is happening at the mcdoñough post office??? I'm surely contacting the post master general. The holidays are here and I can't be the only one here having this issue. Yes, I took a picture! read more

They shut down the entire post office because they did not want to serve or have a transgender person in the postal office who was filming them. One worker shouted "white privilege" another worker called and lied on a 911 call making a non emergency complaint.... Absolute chaos and ridiculousness. The postal master needs to get some serious training over there. Disgusting behavior. read more

I dislike the fact I have to give a star at all. Every time and I mean every time I come to this USPS location clerk 23 is very unprofessional and rude. She can be seen in the picture I've posted. She will let the line build take her time and even talk to other co workers while they are doing their jobs with complete disregard to the customers. Then have an attitude when you go to her window. I'm not sure if it's because she has seniority at this location or what but they need to relieve her of her duties and allow someone to come in that uphold the USPS values. read more

United States Post Offices - The entrance - Post Offices Near Me - McDonough, Georgia

Lady with the edna haircut, Told me she was going to unlock the parcel box, This lady gon go back and sit down ain open not nothing had me standing there. So i had to put the package in the blue bin where boxes go. And let me find out they don't ship my package ima cause a war up in here. Edna count yo days.!!!! read more

We went on Monday 12/9 to have a letter sent certified / priority two day shipping , expected delivery was Wednesday . It's now SATURDAY & still hasn't been delivered !!! What did we pay $15 for ??? Tracking had said it would be delivered by 1:45pm today (Saturday ), now it defaulted to 9pm. Where we are having it sent isn't open past 3pm so it's obviously not going to get during today that puts us to Monday , ONE WEEK ! We should have just did this ourselves ! Shame on you McDonough Post Office ! read more

This has to be the worst Post Office in the entire country! Rude employees that I guess a union protects and covers for their pensions having not a single umf of care for customers. Their delivery personnel are another case as well. Many homes these days have security cameras for package protection amongst other issues. The drivers at this location seem to think these cameras don't exist. How in the hell do they drive by your box with nothing blocking it and later say they had issues delivering your parcel. Fire them all. Give them an incentive to work hard and understand they serve the public! read more

What does it take to receive a response to a hardship request? Two letters have been sent to the post office requesting a mailbox close to the front door - one from her family doctor and one from the mail recipient. Her mail carrier got wind of the request and said she would follow up on the request also. A month has gone by and nothing.....I just don't understand the lack of empathy by this agency! I would rather not give it any stars whatsoever! read more

Very unprofessional and rude clerks! I will never come to this post office again! Clerks went not customer friendly.

everyone at the front is RUDE and the self service kiosk is always down. for this to be the only post office in McDonough..I wish they could do better! read more

The lady who checked me out was rude for no reason. Dont come to this post office just go to one close by.

This is ridiculous. Extended lunches and closing before 4:30. They have the nerve to raise prices to pay for limited services.

Terrible customer service. Rude and unprofessional employees. Make the drive to another location.

My dad shipped me something and paid $68.00 for shipping. You ruined it. The box game mangled with holes in it. It's missing 2 pieces that apparently fell out. The stainless steel is bent up and not usable. I have been on hold almost 1.5 hours now for someone to complain to. read more

United States Post Offices - Post Offices Near Me - McDonough, Georgia

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We've been here to get our passport paperwork done. We come here to pick up mail. I go here to mail letters and packages and buy fancy stamps. I needed a letter certified. The gentleman game me the slips to fill out and was very clear on the directions. He then told me where to wait when I was done, so I didn't have to get back in the original line. That was very much appreciated! read more

I hate the USPS in McDonough!! I just moved here two weeks ago and this place so far is the WORST!!!! The mail carrier that delivers my mail is sooooooo LAZY! I scheduled a pickup for today and the mail delivery driver didn't even pick it up! They just dropped off the mail in the mail box! Mind you but where I live my mail box is at the end of the street so it's a good walk to get there! just don't understand why she didn't pick up my packages! She could have dropped my mail off at the door after she picked up my packages! I'm just so frustrated and it goes to show you that this USPS has no consideration what so ever! One star I hate this place! read more

I want my mail delivered, Had 6 packages missing in 6 weeks, I was told to drop in mail slot and not bring to counter because I run a small online business and I guess we were bringing to much mail to the counter. Started dropping mail in mail slot, and some of my mail is not getting scanned in and is missing. Filed a claim and was told that due to COVID and not enough employees that mail was delayed. One package was missing since 6 weeks ago, other are a month to 2 weeks missing. Something isn't right at the location. I am complaining to anyone I can until they investigate this problem. I will have to start going to another post office. read more

Ms. Phedra was very personable assisting me in mailing my package. She was friendly and even though they were very busy she stopped to get me rubber bands. Although this seems like a small gesture to many, in this day and age any person going above aMs beyond needs to be acknowledged. I don't live here and reading the reviews had me cautious however those reviews was not at all what I experienced even with them being full of customer. Thank you Mrs. Phaedra for all you do! read more

Rude people. No customer service skills and lazy...my experience 9 out of 10 times. the friendliest experience there is with the self service kiosk. If you can, avoid this location. read more

If I could rate this place 0 stars, I would. To start the manager, Tameika, is the rudest employee on the floor. Her workers feed off of her energy and display the same nasty attitudes. This post office has the absolute worst customer service in Henry County. If you need to drive 30 mins to get to another, I would definitely recommend doing so, because this place will ruin your day. read more

Easy access to drop boxes. Be mindful of closing times for lunch so you won't have to make a return visit.

Can we just fired everybody at this location and start fresh? Seems like they put more effort into closing for lunch at 1145 than they do helping customers. Long lines , poor customer service, attitudes.... The reviews are self explanatory read more

HORRIBLE place to do any kind of business....HORRIBLE MANAGEMENT,,and customer service..i aviod this place as much as possible i dont see how they are still in business.... read more

It saddens me to say that this particular post office is the worst in our nation... they arrive late with the mail each day and are too lazy to deliver larger packages to my door. I have spoken to the manager several times to no avail...horrible would be an understatement in describing McDonough's Post Office! read more

They need to get rid of all the staff here and start fresh! This is the worst Post Office I've ever been to- and I've been in Mcdonough for 7 years, and it ain't never been a good experience in there. Walked in this morning around 8:15am, 1 person at the counter, 2 more come out about 5 min later- they all start talking amongst each other all while a line is to the door! Then one stands at the desk looking at the customers, while another answers his cellphone and walks from his spot These ppl they hire here are so unprofessional- can't ever get a fast, professional, accurate transaction completed in a timely manner in there. read more

United States Post Offices - McDonough Ga Post Office - Post Offices Near Me - McDonough, Georgia

This is the worst post office, I have been waiting for 2 months for my MAILBOX key. I have yet to receive. I go to the location to pick up my mail, and they close at 430. I get there at 430. They tell me they are closed and can't help. So unprofessional and so lazy. Something about this city has a real lackadaisical attitude. read more

This location closes every day for an hour and fifteen minutes but then has lines of 30 people waiting over and hour while they are open. Only 1 or 2 tellers working. The automated machine is down. I just cannot believe that they think this kind of service and wait times are acceptable? Where is the manager? Why aren't they making any attempt to improve the situation? read more

The customer support and customer service at this facility is pathetic. I just sat on the phone on hold for 28 minutes after I called 19 times to get through. After 28 minutes I needed to take care of a customer who entered our place of business so I had to end the call. This call was made after three visits to the post and multiple other phone calls to the phone number I was given to accomplish getting our new address validated (address was new in June, issued by the county) I attempted to mail via USPS a package to the address and was unable to because the address is still not valid in the system and I could not print the mailing label. The part that makes me angry or maybe sad is the person I called at the post office assured me that he had done his job and confirmed the new address had been added to the AIM. Evidently not if I still cannot ship to the address. The above comes after I visited this same post office, stood in a very long line for a very long time and handed to a USPS agent an official change of address form for the business address we moved from. To date we still have not received any of the mail that should have been forwarded after I submitted the change of address. I have received multiple phone calls from vendors in the area we moved from telling me that something they had sent me had been returned with "address unknown or no forwarding information" stamped on it. This tells me that the person I handed the official change of address form to did not do their job either. God Bless America and the United States Postal Service, perhaps prayer can clean up the mess its in :( read more

This post office has helpful and knowledgeable staff. The lines can get pretty long, but that is no fault of the employees. The best times to go are when they first open or right before they close. The staff has given me tips on packaging and ways to send items that provided a cost savings many times. Monday's, lunch time, and right before or after a major holiday are the worst times to go. This post office does have a kiosk available as well. read more

This post office is chronically understaffed and the lines are always long and slow moving! Next time I'll pay the few extra dollars for UPS. My time is much too valuable for this mess. read more

What's happening to my mail?? I check Informed Delivery every day and some of the mail shown never makes it to my house. Last week ID showed that my Medicare Premium Bill and GA DNR Boat Registrations were both in line for delivery. I haven't received either, even though it's been a week now. Since my Medicare Premium was due, I had to call them and pay online to avoid losing coverage. I'm still waiting for the DNR registration bill. On August 18 I mailed my EMC electric bill (it was picked up from my mailbox). This week I received an "overdue" notice with a $10 late penalty. Again, I had to call and pay online to avoid having my power turned off. My local newspaper should come every Wednesday and Saturday, but is usually a couple of days late, I rarely receive mail on Friday or Saturday. One of my carriers is delightful and often brings me mail that I have been missing. Due to age and handicaps my mailbox is beside my carport rather than on the street. I think some of the carriers simply don't want to bother driving up to my house. One week ID showed 15 mailpieces to be delivered & I received only a couple of them, read more

I would give ZERO stars if I could. Thank you McDonough Post Office for NOT delivering my mom's birthday cards, thank YOU for delivering our bank/credit card statements and utility bills 2 months later and costing my elderly mother over $100 in late fees! How hard is it to get mail to the correct address? Will be giving you a visit tomorrow and then, starting from there, up the chain of command and USPS until the problems are fixed. Also, glad I am able to deliver my neighbor their Amazon packages I get, I wish others were as honest with mine and my mother's that never get delivered.....but a shout out to our neighbors who are nice and honest enough to bring us our mail that they get...this is just unacceptable! read more

Missing several packages and mail/invitations/Christmas and birthday cards, etc. My husbands passport was delivered to another house on a different street with the same house number, and his passport was opened! Very disappointed. read more