In terms of customer service, this was one of the best USPSes I've been to. However, I am puzzled by how the line can be way out the door and they still only decide to open two reception desks. The clerks are doing what they can to keep the line open, asking mini services they can preform if there is a hold up with their current client. I have to say too that the public needs to be mindful of the people around them and should conduct all of their finished packaging and mail writing before entering the line... or at the very least before the service desk. If we all work together, we can make the service a lot faster and happier for everyone. Thank you. read more

Atrocious wait time and horrible parking situation makes this location one of the worst ones in my opinion. My car door got bashed by a Mercedes driving woman getting in and out the car. She didn't even stop and see if she caused any damages. She sped away. The parking lot has a lot of dead angles where people who shouldn't be driving come and go. Ahhh the beauty of Irvine shines through here quite brightly. It's not so much because of the poor service rendered by the actual postal workers that makes this location so terrible. It's the behaviors of the customers that causes a lot of delays and frustration. I am still experiencing secondhand embarrassment days later. Some are not the most prepared with their stuff before their turn. Like not having the address needed to send the package. As always, there's always someone who tries to haggle, complain about the prices, or try to get the whole transaction redone to switch to a cheaper no frills option. It's honestly astonishing to me how little concerns those expensive car driving people have for others once inside. Very low class and one of many reasons why I absolutely abhor Irvine area anything. Talking loudly on the phone and failing to realize it's their turn for example. Or trying to cut in line even though there's a long line of people. My goodness. I am just gonna stick with my neighborhood postal office. The amount of stress incurred by coming here is not worth it. read more

United States Postal Service - Post Offices Near Me - Irvine, California

Busy Saturday morning but plenty of manpower so the line moved quickly! Everyone was helpful, polite and I was able to complete my intended tasks. Grateful. Right off freeway and plenty of free parking in their dedicated parking lot. read more

I came here to buy some stamps and mail some packages as often pretty fast and I really have any issues getting things done. The receptionist is pretty polite kind and patient a time in there is well spent. I definitely say when it comes to getting my business done this place does the job. The value and all this is whether one person has the patience to explain and understand the Service. I say moderate and well received. read more

The staff are amazing and patient and extremely helpful! I'd just wished USPS would care enough to put another clerk at that desk to help with the throughput - the two ladies at the counter are efficient but there's simply too many people and the line can get long! If they can get through more mail in a day, that would benefit USPS too, no? read more

USPS website is annoying, I wanted to clip and ship, need account, entering information, said already have account, but when I try to login, they said my account disabled. read more

Quite possibly the worst post office in the US. The rudest staff and their machines never work. Go to any other post office.... Even if it's a further drive. Save yourself the headache. Donald Trump should shut this office down. read more

It's really disappointing that such a large company is still operating with outdated standards. They ship packages all over the country and still don't even offer a basic taping service. So if you come in with an open box, you have to buy tape and seal it yourself. Honestly, that's embarrassing--because it has nothing to do with proper customer service. read more

Worst service in the world, staff were saying I was taking advantage of them. They said I can come and get my passport any time before two but, said they closed at 11:00. If there was a zero star option I would press it. read more

Fantastic service with a smile every time! Very clean and organized display of postal items. I had a question about a package, they handled it immediately and the cost was a real value! read more

I don't know why this post office doesn't have more stars. My experience at this post office was nothing less than excellent. There was quite a bit of a line because I came at 2:30 PM in the afternoon and they close at 5 PM. Nevertheless, the lady helping me out Colette was very kind and also save me money by letting me know that I don't have to send my mail as certified if I am mailing it in a priority envelope anyway. I came here to renew my passport today and it was a lovely experience. Last time I was at USPS post office, I was quite traumatized by the experience and how rude they were but I really like this post office and their customer service. I will come back next time I need to send something by mail because no one sends anything by mail anymore haha. Thank you Colette :) read more

United States Postal Service - Entrance - Post Offices Near Me - Irvine, California

I am a big fan of this location, love where it is and the people that work here. I've never had a bad experience! They always handle the line efficiently and give action times as you wait to make sure you are ready to go. The only issue I have is that the USPS website doesn't list last collection times for this particular spot so I took a picture! Hope this helps you too! read more

United States Postal Service - Mail Collection Times for this location! - Post Offices Near Me - Irvine, California

This is because when you are moving in, before you put your name on the box, they mark it as vacant and send back your mails without even waiting one day. This happened to me several times, and I don't think I'm the only one. And when you go there and ask them why they don't retry or keep the mail even for one day, they argue and talk back instead of changing their ways. read more

Called and have been on hold with the day manager today for 45 mins now. I saw that an IMPORTANT mail is going to my old address handled by this branch. I told the manager I am not getting notification that it will come to my new address... can you please have the mailman hold and forward the mail. She kept saying things that made no sense so I asked for a manager she said she IS the manager then she said I have to put you and hold and that's where we get to the beginning of this review. I will call HER managers and the main postal service organization and put in a VSRY VERY good word for MARIA (AFTER 2 HOURS NO ONE CHECKED OR PICKED UP THE PHONE) read more

1 Star If I could give zero stars, I would. My experience with this organization has been deeply disturbing. I was harassed by Cory Allen, a union representative, to the point where I had no choice but to call the police for my own safety. In addition, Stanley Tate spread completely false and defamatory rumors about me, alleging inappropriate sexual conduct on property grounds--an outrageous lie that has severely impacted my well-being and professional reputation. What's worse is that multiple staff members witnessed this misconduct, and instead of stepping up, they chose to either stay silent or actively collaborate in the toxic behavior. There is a culture of cover-up and complicity here. Staff who should be upholding workplace standards have instead participated in the harassment and helped shield those responsible from consequences. Despite multiple attempts to report this behavior through formal channels--including filing with the Office of Inspector General--there has been no meaningful action. This ongoing lack of accountability sends a clear message that protecting certain individuals takes priority over doing what's right. This is not just a toxic environment--it's a dangerous one. No one should have to work under these conditions. If you value safety, accountability, and human decency, stay far away from this place. Hiding in the Union. All sorts of misconduct from harassing, bullying, threats, sexual harassment. Even washing a personal car on USPS property during working hours is considered misconduct because it is an improper use of work time and resources. read more

It's so disappointing to go to the post office ready to mail a package, only to find they're out of the boxes you need. I even knocked on the window, and they checked but confirmed they were out of the large flat-rate boxes. Such a letdown! read more

United States Postal Service - Post Offices Near Me - Irvine, California

long wait very rude staff dont have knowledge of the products very very rude and unfriendly it take long time to get to the counter even with long line they have only one person working passort area is even worse read more

United States Postal Service - Post Offices Near Me - Irvine, California

Used the machine to purchase labels for 3 flat rate boxes all going to me personally and wouldn't you imagine the one with some expensive clare v bags didn't make it home..someone at this Irvine PO lifted that box and probably reselling the bags.. very sad thieves at this PO! the only stamp on this one was from the label I purchased and I dropped all the boxes thru the slot. (my bad for faith in humanity and our public institution) Then I would call to follow up on tracking and was 'misled' for each call.. Shame on this PO truly. read more

Honestly, the people at the counter are nice for the most part. Sunny has helped me a couple times and she's been nothing but sweet. One lady was extremely rude so I always avoid her now. My biggest issue is with their mail person. Every time I'm expecting a signature required package, they NEVER come to the door. It's always a "Sorry we missed you slip" in the mailbox. I will be at home waiting and am only met with disappointment when I see the slip. Like why do I even pay for extra for signature if I have to go to the post office to pick it up? This most recent time, I have food in my package as it's international. Had someone at home to help me bring it and in, and never heard someone at the door. And it sucks because the weather was warm today so now I'm paranoid my goods are going to go bad. Calling in did nothing outside of, "come by tomorrow to pick it up" as if I don't have to work? It's extremely frustrating to know that I pay extra for shipping just for me to have to take time out of my day to wait to get my package. I dread the pick up line the most. It can take up to half an hour and I feel that it's ALWAYS a long line. Additionally, I really dislike that they don't scan packages at drop off. They tell you to just put it in the carts, and I get that it's for efficiency, but it is not fair for the shippers. I've had a package sit in limbo for nearly a month and I had to call in to ask about it. Their response? "It happens. Sometimes it doesn't get scanned in until it gets there." The package was found and scanned in on the day it was found as accepted. So yeah, your packages will not be found unless you call and ask about it. The kiosks are really nice though. It allows me to scan in my own package. I just wish there were safer ways at drop off outside of the carts because it does make it easier for people to take them. read more

This was my first time at a post office in Orange County. I reside in Los Angeles, but I had business in OC and needed to return a package to a company that I have been doing business with for many years and have returned stuff before. Usually, I just mail it in LA using their return service but packages can sit at the LA Post Offices for 3 to 5 days before anyone picks them up--it's frustrating. I drop them off on a Monday and it gets out on the truck on Thurs or Fri! Wanted to see how long it takes for the package to move out in OC? Is it an operational issue in LA or is it the same delay in OC? Answer this time in OC: Package was scanned moving out on the truck in 12 hours! I dropped off at 3 PM, out the door on the truck at 3 AM. Could not believe so fast in OC. Now I took off a Star because of what happened at the counter that never happens in LA: In LA, after the clerk scans the package--they take it from you and place it in a bin behind the counter so it does not get stolen by the usual peeps there that hang out looking to steal packages. But in OC, after the clerk scanned the package, she gave it back to me to carry to a large bin in the Customer Area to drop off myself! I have never ever had that happen in many LA post offices. That is a "no no" in LA--anyone can walk off with your package! I guess they don't have much package theft in OC? Honest efficient population base. I tried my best to bury my box under all the other boxes... I will come back here when in OC and need packages delivered quickly. Easy free parking in the front. read more

Usually I dread having to go, but the employees were friendly and efficient. This will be my go-to location.

Geez stay away from this location!!!!! It was the worst experience ever. They charged me $4 to borrow a tape without explaining anythingCrazy The lady who helped me didn't want to work either. The last time I came here, I didn't have a great experience either but it wasn't the worst. But this time, I decided NOT to return to this one anymore!! Stay away! They'll charge you $4-5 more than what it's supposed to be. read more

USPS Irvine/Sand Canyon is a dysfunctional operation: Package pick-up is an absolute disaster. The staffers are nice people (hence 2 stars vs. 1) - yet they lack the organizational efficiency of USPS at large. I shipped a package (via USPS click & ship) to this location containing Christmas gifts - the package should have been placed in a Smart Locker. It wasn't. I stood in line at the main counter just before closing on 12/23 - when I reached the counter, the staffer told me she couldn't help me - I'd need to visit the "package pickup window" the next day. Shortly before 9am on 12/24, I stood in the package pickup line and waited. The line (~10 people) wasn't moving - staffers were running in circles, unable to locate packages. Eventually, as frustrated patrons stood aside (or tried the main counter), I was called up. My experience was so comically bad, it could have been an SNL skit. I could see my package on the shelf (~15 feet away), presented my ID, and directed the staffer, Mont, to it. He took a look and replied, "No, Ma'am." He told me to write down the address - I complied. He then took that sheet of paper, walked right by my package, and out of sight (exit stage left!). Several minutes later he passed by again (exit stage right!). All the while, I'm staring at my package while this man is wandering aimlessly because he wouldn't listen to me! He returned and I implored him, "Please, Sir, take another look at THAT package. I'm sure it's mine." He did and (voila!) returned with my package... There was only one problem, he explained: "This package is supposed to be in a smart locker." He wasn't supposed to hand it over to me, as that would be breaking protocol! OMG... I've provided my ID - I've located my own package (which I paid to ship) - and NOW there's red tape? He sensed my exasperation, made an exception, and let me have my package. I know it's the holidays - folks are juggling a lot, and trying their best. Yet this wasn't excessive workload (10 people in line for packages) - it was utter dysfunction. read more

They refuse to do their job. Every time I try to come here to mail something they refuse to do their job. This time, the lady refused to mail my package because I didn't want to write in sharpie on PR BOXES the address and return address. She acted like she didn't know how to type the address in and print a label. I left. Absolutely insane. read more

The workers were extremely sassy, rude, and yelled at me from across the entire post office. Definitely did not help make the holiday rush feel any better. Would not go here again since I was embarrassed by being called out in front of the large crowd inside. read more

Beware that even when official USPS site says that they accept passport walk-ins on certain times (like Tuesday from noon to 1pm), the employees will tell you that it is not true and "website is outdated, showing hours used during COVID". IMHO, unacceptable that they cannot get that updated (assuming it was not a lie). read more

The quarterly price of PO boxes continues to skyrocket yet this P.O. continues to cut the hours we can actually access our mail! The lobby used to be unlocked until 7:30 pm except for the employee(s) who lock it early for their own personal reasons. No changes or even the access hours are posted on or near the door where the mail counter hours are posted. I've lost count of how many wasted trips I've made in the past 2 yrs trying get MY mail, only to find a locked door! This time it's been 25 days since I've had access to my overpriced PO Box and the delays in receiving my mail has cost me dearly aside from the USPS $200 annual fee! This is unacceptable! When I placed my change of address/forwarding notice in the mail slot inside this PO, I never dreamed the USPS would lose it! It was weeks until I learned it never made it to my previous PO, just 30 miles away... Which meant my previous box closed without a forwarding address and I'll never know everything I lost that was RTS because of their huge F up! As a result, I received no mail for 2+ months and was never refunded the box fee I paid for with no mail forwarded to it, huge waste! read more

Is it a requirement for all USPS workers to be extremely rude? Like many other reviews if I could give 0 stars I would. Made an appointment to get my newborns passport (for context I just got my daughter's passport a year ago) the worker Olga from Russia or Ukraine already started very rudely saying that we were late for the appointment but there was no one at the passport office when we arrived. We made the appointment with the passport picture fee and she started off that we couldn't take a picture on site. (Mind you, my daughter which we processed a year ago, we didn't have to bring pictures and we were able to fill out the application on site) I mentioned that we opted out for the pictures taken there too which she said it was not allowed. I said to her that my daughter just had hers done last year... she abruptly interrupted me saying "sir I don't care about last year." And proceeded to say "I have been doing this for 18 years" with a heavy Russian accent (you would think 18 years in the US you would speak English correctly). She then proceeded to say we needed to come back and make another appointment for no reason? Terrible service, USPS should just go bankrupt and go fully private. Avoid this location read more

USPS were really on the ball this holiday season! 10 stars if I could! They had massive queues everyday and the staff maintained the rush with calm and patience. They always had free priority packaging available at hand even though the crowds were grabbing them by the bundles. As a daily shipper, shipping over 100 packages in December, I'm so impressed with the way they handled the Holiday volumes. None of my packages were lost or misplaced AND everything I posted would be processed the same evening. Love that they have a self service kiosk which makes it so helpful to check in your prepaid packages before dropping them off. read more

United States Postal Service - Post Offices Near Me - Irvine, California

This is the worst post office I have ever been to! they lost my expensive package for the second time. All they ever do is try to find a way to get you out. Same comment as always... we will have a supervisor call you. I am starting to think there is no supervisor. We have been waiting for a call for weeks. read more

Everyone moves so slow in here i almost fell asleep in island next to the post office line i do like the self service machines though

The worst office in the world. All three kiosks are down it is lunch time there's only one person at the counter and there are 15 people in line just waiting to get back to work. Don't they know what the hell they're doing here. Stay away if all possible this is the wrong post office to come to. read more

This is a review for KIM the passport agent and overall service. She is nice and to the point. 5 stars!!! I will give information that somehow is hard to find and no one in US Dept of State or passport office will offer you online or elsewhere. Do you need to schedule a passport appointment ? You call the numbers and no luck? Lets read on!!! 2 options 1. Use the usps passport appointment link https://tools.usps.com/rcas.htm Or 2. Head over to the post office with a passport office and look for the self service kiosk. Search for other services . Select passport appointment. And enter by date or location..see photos and follow the directions. I suggest select by dates and see availability in your area. In a few minutes you will walk out with an appointment. Good luck read more

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I am very grateful to the man with a bun at the mail pickup counter for being super friendly and helping find my lost package!

The only reason for 2 stars vs 1 is the employees at the main counter are usually good and helpful. But the package pickup counter, where you must go if the driver can't deliver to your home, this spot is terribly inefficient and employees are slow, lazy, and don't seem to care. Their system desperately needs to be updated. It's always a s**t show picking up here, and I cringe when I have a package that ends up at this location. Get it together USPS! read more

I went in to mail a package internationally. I normally use click-n-ship but I didn't have international priority envelope so I went in around 3pm on a Tuesday. The line was short, and all three people at the window were attentive and line moved quickly. The person who helped me was Sunny, and she was so friendly and kind, efficient and very helpful. She quickly helped me pick the best option to mail as well as gave me some advice on cost saving. She didn't rush me but very good at guiding so everything was done very quickly. She is a gem! Thank you so much for your wonderful help :) read more

Suppose to receive a package today but was told it was needed to be picked up, which is fine. There was only two people in line in front of me but they an extremely long time and when it was my turn, the guy told me to go to the other room since it was his lunch break. Go to the other room and they ask for my address- I do so, they can't find it, they look it up their computer and tell me that it's out for delivery. That's not possible because their own website told me that my tracking number was ready for pick up. Second guessing myself, I decide to go back home to cause less problems but then I check the site again and it tells me that I can't even a request a redelivery because it's Available for Pickup. So either their system is messed up or the person helping me completely lied. Time completely wasted cause I might have to go back tomorrow. read more

BE FOREWARNED: If you need an actual person to help you, be prepared to stand in LONG lines for 30 minutes. Once you do get to the front of the line, the employees are super nice and helpful, and don't rush you. I really appreciate that! There is a chute to quickly drop off and mail packages, and 3 self service kiosks. 2 for shipping items (and paying postage), and one for lots of different services like renewing your P.O. Box. read more

Worst USPS location with the worst staff. Ecspecially FRANK. My packages are NEVER delivered through USPS but FedEx and UPS all deliver. Frank from USPS never delivers my packages and I always get a notification from Amazon saying my package has to be picked up from the store. When I go to the store they say I need a pink slip to pick up my order. Frank NEVER delivers my packages and NEVER leaves me a note to let me know my package is to be picked up at USPS. Now - I cannot get my packages because they are too big to fit in my car. Staff is horrible and FRANK specifically should definitely be terminated from his position. I am not the only person experiencing such issues as my community and neighbors feel the same way towards Frank. Horrible location and DO NOT EVER try to talk to the staff - your dear time WILL be wasted. I am put on hold for 30 minutes everytime I call. read more

Oftentimes, you find yourself in situations hoping life would be easier because of how notoriously difficult these places can be. The US Postal Service can be a hit or miss depending when you go but on this particular visit, I found it excruciatingly painful. I visited around 3pm on a Monday. You'd think people would be at work but perhaps there are plenty WFHers packing and shipping their goodies off to their virtual buyers. At least that's what it seemed like as a good majority of these patrons were shipping out loads of packages. You walk in and you think the light at the end of the tunnel is the self service kiosk available at your disposal, but then you get to the machine and the touch screen isn't working. Well. There goes that idea. But have no fear for there are 2 other self service kiosks inside that can be utilized as well... if they're working, too. One patron ended up force quitting because the machine froze and wouldn't take his payment. Another patron thought she needed to pay for postage for her letters when she literally had stamps on it. It's a rough game between whether or not you'll be inconvenienced by the poorly working machine or the technologically illiterate. In any case, brace yourself for at least a 10-15 minute visit here. (46/100--2022) read more