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    United States Postal Service

    2.7 (23 reviews)
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    Outside of building
    Ale M.

    I came in to ship out a priority mail package. When I arrived, there was only one customer ahead of me. There was only one staff member, Dawn, servicing customers. She was friendly, efficient and courteous. Unfortunately, I don't think one staff member was enough to quickly get the line to shorten within a reasonable time. It took about 20 min to get in and out, and again, I was the second customer in line. While there, about 5 more customers came in and when I left, the line had grown significantly. I stopped by at 2:30pm on a Monday. Thanks, Dawn, for doing your best with the resources you had.

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    8 years ago

    Helpful 2
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    6 months ago

    Helpful 1
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    26 days ago

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    10 months ago

    Helpful 1
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    1 year ago

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    3 years ago

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    4 years ago

    Helpful 2
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    4 years ago

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    2 years ago

    Helpful 6
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    Photo of Jen W.
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    12 years ago

    Helpful 3
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    7 years ago

    Honestly, I think the guy was just lazy and didn't want to deal with 10 certified letters and told us to go to Vassar.

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    7 years ago

    Helpful 2
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    Photo of Kristi T.
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    8 years ago

    Helpful 2
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    7 years ago

    Helpful 1
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    Photo of Jeremy H.
    40
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    12 years ago

    Helpful 5
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    12 years ago

    Super small post office but they need better signage. Maps couldn't find it because it is around back of the mall.

    Helpful 1
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    Photo of Emily N.
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    6 years ago

    Helpful 1
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    12 years ago

    Helpful 1
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    10 years ago

    Helpful 4
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    8 years ago

    Helpful 2
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    7 years ago

    Helpful 1
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    11 years ago

    Helpful 1
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    10 years ago

    What an unbelievable asshole this clerk was. Do yourself a favor and go ANYWHERE else. Horrible customer service

    Helpful 1
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    USPS

    USPS

    2.0
    (84 reviews)

    I always have friendly service. Sine this is the main post office which houses the local…read moredistribution of mail it is a multi-purpose facility. I know others complain about service and timelines but these folks in my opinion are the hero's that put in the effort. I often mail from here, has the latest collection times in the area and has a very active passport section.

    I needed a new passport because I got married seven years ago and finally got around to changing my…read morelast name. Honestly I have been dreading going in and over the past year have rescheduled my appointment over ten times. I finally forced myself to go and I'm so glad I did and I'm so glad I chose to go to the Vassar location again. Making the appointment on line is incredibly easy, they open at exactly 9am which was my appointment time, my name was called first, the woman that helped me was very to the point and matter of fact but pleasant which is exactly what you want in these types of interactions. The whole process only took 7 minutes! It was so easy and painless, I can't believe how long I procrastinated. I do highly recommend going on line and doing your research. Pre-fill out the forms (I completed to types of forms since I wasn't exactly sure which one would be needed), bring the necessary documents and copies and it will be easy. They also took one of the best pictures of me, which was very appreciated! Thank you passport service worker at Vassar!!

    USPS

    USPS

    3.5
    (15 reviews)

    This location is smaller and convenient for mailing packages and letters but the customer service…read moreneeds improvement in my opinion. The employee working has helped me a few different times I have been in and I dread coming here because of the lack of care and positive experience. I gave her my fragile package and she just threw it in the bin carelessly. However inside this store it is organized and easy to mail out packages quickly.

    I am a P.O. Box customer at this post office and have been for quite a few years. My most recent…read morerenewal was in September 2019, and a box 3"x5.5" was only $118 for 12 months. The price has gone up slightly over the years, but nothing too crazy. Some people may scoff at having a P.O. Box, but there are so many positive things about having one. 1) No one ever steals my mail or packages, 2) I never have to worry about changing my address if I move, and 3) It is convenient for travel. I chose this specific location for my P.O. Box because I was a student when I first got it. However, it is still very convenient even after graduating. I only visit the office a few times a year--typically to pick up an oversized package or mail Christmas cards. I know many people would rank the post office right up there with the DMV as "places I'd rather not be." I actually enjoy when I have business at the post office. Probably because all of my post office experiences at this location have been easy! The employees are always pleasant and helpful--even when I have dumb questions like "are cuter stamps available." Haha!

    Post office vassar

    Post office vassar

    1.7
    (25 reviews)

    Nooooo! It is a funny this having a local "Main Post Office." I was born in Los Angeles, grew up…read morewith post office only mail service in Incline Village (no local mail routes), and went to college and high school in San Diego. So, I have seen having to rely on a post office for ALL mail services, long lines on the last tax night, supersized mail hubs, and everything in between. Mail and many postal services have taken a passenger/back seat to e-mail, on-line bill pay & billing, and services like FedEx and UPS with their own local stores. The USPS it is still an important part of getting mail, ballots, bills, magazines, ads, benefits and packages. Trusted locals for sorting and post marking is still needed for aging Americans along with the sense security that it provides. Locally the USPS carriers are very competent at home delivery. The post offices are clean, productive and mostly friendly. Quite a bit of the speed, local knowledge, and professionalism goes away if "Operations" are moved to Sacramento or beyond. There is a reason our Amtrac office is not even a though on most peoples mind in Reno. We are the forgotten train stop between actual Train Stations between Sacramento and Denver. Not to mention that there are 100's of great paying local jobs that disappear when they "streamline" operations. I understand the business model needs to change to keep the service alive but maybe we could cut back in areas of the country that haven't doubled in population every 10 years.

    **One of the most unresponsive and indifferent USPS locations I've ever dealt with.**…read more This Reno USPS branch has shown a blatant disregard for its customers and basic responsibilities. Despite having a mail hold in place, they continued to deliver mail while we were out of town, leaving our mailbox overflowing and creating a significant security risk. We even left clear signs inside our mailbox about the mail hold, but they ignored them and crammed mail right past the notice. Adding to the frustration, our Change of Address (COA) has been handled just as poorly. We've used USPS forwarding services in the past without issue, but this location has turned a simple process into an expensive, exhausting ordeal. The staff is unhelpful and, frankly, irreverent. Communication is nonexistent, and any effort to resolve issues is met with complete apathy. Customer service and professionalism are clearly not priorities here. If you value your time, money, and sanity, avoid this location at all costs. Don't get me wrong, all USPS locations are pretty bad but their incompetence and blatant disregard for basic mail-handling standards at this location are really next level. I'll admit: I don't often find myself aligning with the Trump administration, but if there's one area of overlap, it's the tiny sliver of my views that says privatizing USPS might not be such a bad idea. If you've had a terrible experience with this location, I highly recommend submitting a formal complaint to the USPS Office of Inspector General. You can do so at the following link: https://hotlineform.uspsoig.gov/en-US/Hotline/?stepid=cb212db7-5dd2-ee11-9079-001dd80bee4b

    United States Postal Service - postoffices - Updated July 2026

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