Not sure why my pictures did NOT link, so now I have to write an update... Duplicate review. Quality/Quantity - Keep in mind I am grading on a curve... The high rating is due to the comparison with all the other poorly managed Post Offices... See other reviews; San Leandro and Alameda (4 stars). The lobby is open 24/7, thank you. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. The employees here are the second best (again compared to SL and Alameda). Far from perfect, but at least the majority of the employees here get the job done. Do not expect friendly or efficient service from any USPS. Atmosphere - 5 stars. Decent size lobby, 24/7 for both letters and mail drop off. No homeless, unlike in CA. Limited parking, another reason I try to come during off peak hours or closed hours. One way in and out. Well it is supposed to be... Convenient to my favorite brewery, Schussboom. Service - 2, barely good enough. They have lost two packages since moving to Reno... The insurance hassle is NOT worth it. Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here. read more

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Typical government agency. Nobody answers the phone. Simple question about an unknown package supposedly being held there. I was hoping to save a trip, but no. read more

I had to go into the post office to mail something and surprisingly there was only one person in line. The gal that helped me was super attentive on my shipping and very helpful. read more

Machines worked as I needed. I was happy about that. Quality was as I expected. I like this location. read more

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My last update for this location was about 12 years ago. You'd think or at least hope things here would have changed by now but unfortunately, they have not. I missed a package delivery, so I got online as directed by the delivery slip to reschedule. I received confirmation of the rescheduled delivery so I rearranged my plans for the entire next day so I could be here to sign for it and no one ever attempted delivery. I was furious! I ended up having to go to the office to pick up my package. I decided to go mid-morning on a Wednesday thinking it wouldn't be too busy but boy was I wrong. There were 6 people ahead of me and only 2 clerks working. Even with signage posted saying to have your packages ready to mail, one lady ahead of me had a handful of unboxed items she wanted help packaging. And they obliged making the line even longer. To top it off, they were out of stamps to purchase at the counter! How does a post office in Reno run out of stamps? Save yourself the frustration and try to find a more convenient, more reliable way to send your packages. read more

US Post Office - This is level of intelligence that you have the opportunity to experience here. Spelling is hard. - Post Offices Near Me - Reno, Nevada

They refused to send my package with shampoo and conditioner because they didn't trust me.

December 8, 2025 I received a small package which was placed in my mailbox. PROBLEM: the package is approximately the same dimensions of the mailbox, making it extremely difficult to pull out unless I cut the damn box (package) at the mailbox. I had to literally cut the box open while at the mailbox in order to pull out this package My question to USPS is why are they hiring bunch of retards? For being this stupid! read more

US Post Office - Post Offices Near Me - Reno, Nevada

I sent out my save the dates and purchased pretty dahlia stamps for each envelope. This post office then put this tacky "lovebird" black ink stamp on top- see picture. Please don't ruin people's wedding invitations. read more

US Post Office - Save the date invites sent out and ruined by this tacky love bird stamp. - Post Offices Near Me - Reno, Nevada

I was at the Post Office to mail a Birthday card to San Diego, CA. I asked how long it would take to get to it's destination if I sent it Priority. I was told it would take 2-3 days, but there was no guarantee. Also, it would cost me $10+. Why even have such a service if you can't guarantee when it's going to get there. Isn't that why you pay more? I was also told that sending it regular would take 3-7 days. I remember when sending it regular took no more than 2-3 days. Feeling frustrated, I opted to send it regular and let it get there whenever. I felt bad for the Post Office worker because he was just the bearer of bad news in what seems like a service and agency in decline. I don't come to the Post Office very often and today I was reminded why. read more

If you choose the right time to go to the post office, your experience will be better than the high volume times. The staff is pleasant and professional, trying to keep the line moving. The price of shipping is generally competitive with other mailing and shipping services. The location is convenient, right on South Virginia. Parking is available as is a separate lane for dropping off letters in the mailboxes at the curb. read more

I love that I'm writing a 5 star review for the U.S. Postal service. I couldn't believe that every possible station was actually manned and the customer service was so polite, thoughtful and just pleasant! I had filled a flat rate box with goodies to ship off to Alaska. I addressed it sealed it and was in line in no time. When I got to the cashier, she immediately informs me that I was not, In fact, using a flat rate box but one that looked like the ones I usually use and will cost close to $40.00 instead of the regular $18.00 that I'm accustomed to. Whew! She directed me to the proper box and said just come to the front of the line when you're ready! I was just so pleased that my P.O. Whoops turned into a lovely opportunity for the U.S. Postal service to exhibit stellar customer service. I left with a smile on my face rather than frustration. Good job U.S.Postal Service! read more

US Post Office - Post Offices Near Me - Reno, Nevada

This post office is now just too small to serve the amount of people who currently live in the area. The area has grown so much that another office is needed, or this one should be expanded. The line is always long. The staff have always been friendly but there are not enough of them. It is especially a problem when they have to do passports or transactions that take an extended time. It can cause the line to go out the door. read more

Worst service ever. You call and the recording says to please hold for the next available operator and then hangs up on you. Have been trying to get a hold of someone calling constantly since 9 am. It is now 1:15 pm. read more

zero stars if I could! this has got to be the absolute worst post office in if not the country. We have submitted what we need to prove we have moved, yet they want to argue that they have not changed the locks to the box but yet they have because the key that I was given does not fit the locks then when you call them out in they tell the box lock was never changed. when ask to speak to a supervisor or anyone that's a runaround and they say that no one is Available.I have been there three different times on three different days and get a different answer every single time absolutely terrible they tell me that they can hold our mail for two weeks while the lock is getting changed. Does that mean I can't get my mail? No wonder this taxpayer funded organization is billions of dollars in the red and poorly managed and there is zero customer service. any company in the private sector that dealt with their customers like this would be out of business read more

Horrible customer service every time I go inside, long lines and only one or two people to help everyone

This is the worst post office in Washoe County. the supervisors should be embarrassed by the lack of service. Went in for a passport. Couldn't get an answer of how the walk ins were full as the website said walk in. Couldn't get 5 seconds of time and I'm seeing a pattern. Zero stars for customer service. read more

TLDR since I tend to get carried away with words: absolutely amazing customer service from Lea and the other clerks too, as well as a line that went faster than expected. Well, believe it or not, I still have eight First-Class "Liberty' stamps from 2006. Yes...an entire 18 years old!! That shows you how often I mail things via snail mail. I probably have more stashed away someplace, but I digress. These stamps are not Forever Stamps though, just regular stamps with a set value, like stamps used be. I had to look up the value, as they were unmarked. They were $0.39, and today, in 2023, a First-Class postage stamp costs $0.66. How times have changed! So, I am not the type of person who lets things go to waste. I had to do the math: $0.66 today minus $0.39 equals $0.27. So, I needed eight times $0.27. But the price is set to go up in 2024 by a whole whopping two cents to $0.68, and I only have plans to mail two letters before the new year. So I actually needed $0.12 more to cover the remaining six First-Class stamps I will have left. Anyway, I am not going to bore you with math. But I needed to make a trip to the post office to buy stamps. I normally could go to a place like Office Depot to buy a book and save myself the long wait in line. But since I needed specific denominations of stamps, I couldn't go there or to a self-service machine. I usually have had to wait at most post offices, unless I came really early in the morning. So, I got prepared to wait, but I figure I would just get it done, and I would be set for a year, at least. I headed to the post office on McCabe Drive in south Reno, which is called "Steamboat". Sure enough, there were about seven people ahead of me, with more lining up behind me. Last time I came here, I walked out since the line was so long, but I figured I could take some pics and check in to Yelp while waiting. Much to my delight, the line went fast, especially after some people realized there was a separate door for people who just needed to pick up packages. There were three clerks, then two, then three again working at the counter. My wait was only four or five minutes or so. When I go to the counter, I explained what I needed. The clerk, Lea, was **FABULOUS**. I had planned to get 10 $0.20 stamps, 10 $0.05 stamps, and 36 $0.01 stamps. Lo and behold, I found out she had dominations from $.01 to $.05 or more, $.10, $.12, $.24, and much more. I would have normally recalculated, but there was line, so I just went with my original plan, except they didn't make $0.20 stamps, so I just got 20 $0.10 stamps instead. She knew all the values by heart, and she quickly got what I needed. She even remembered my complicated order without having to re-ask me what I needed. I was amazed by her memory. She counted everything out and had me going quickly. She also apologized for the wait (as did the two other clerks with their customers). She made my day! But then when I got to me car, I counted the stamps, just to be sure, and I was missing a $0.01 stamp. I went back in, re-waited in line, and talked to Lea She said she has put a single $0.01 stamp in my envelope to make it 36, but no biggie, she just went back and gave me a free $0.05 stamp. I apologized, then furiously looked all over the ground as I walked out to see if I had dropped a stamp. Sure enough outside on the pavement, I found a single $0.01 stamp! I went back in, waited in line gain, and showed Lea what I had found, apologizing profusely. I tried to give the free $0.05 stamp back to her, but she refused. I was floored by her customer service! In the end, I didn't mind waiting in the line twice more since it was my fault, and Lea was so knowledgeable, well-trained, courteous and professional! I left very happy, as I had such a delightful experience. Lea gave me a survey with my receipt to do. Now normally I don't do these, but she went out of her way to be helpful and was so good at what she does that I am going to fill it out after this review. Looking around, the post office has come a long way from how they used to be in the 80's and 90's and even the 2000 oughts. They had plenty of packaging, holiday packaging, and gift cards for sale. There was a self-service mailing machine, which many customers used, as well as two huge bins for people with pre-labeled boxes to just drop off. There was also that door you could go to if you just had a package to pick up, as well as a passport office (new applications only though, not renewals). There were also tons of post office boxes to rent, as well as a selection of larger boxes by the windows, presumable if your post office box could not fit a package? There was no Wi-Fi, but you really didn't need it. There was also a large parking lot with sufficient parking and a drive through mailboxes too. I will come back here if I need to in the future, as the location is convenient to me, close to retail stores, the library, grocery stores, medical offices, and the freeway. read more

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Terrible customer service. Not friendly, not accommodating. Clearly everyone there hates their jobs, and it shows. Monday night before Christmas and poor customer service?? Wish I didn't have to go there. read more

Specifically for the Post Office on McCabe in Reno. Here's an irony for you. The McCabe Post Office grounds are a mess. Weeds everywhere, grass unmown, etc. You would think a US Government facility would be better kept. Now for the irony. We received a postcard in our gated community mail box that the Post Office has chosen this time of year to encourage postal patrons to spruce up mailboxes to help make the community more attractive. Now that is the pot calling the kettle black! It seems to me that the City of Reno code enforcement department should call out the Post Office for lack of care of their grounds. I'd like to personally complain, but I don't know where to direct these issues to be heard. The McCabe PO is the one we use because it's convenient. Most of the personnel there are friendly and helpful. One clerk there seems to always have gotten up on the wrong side of the bed. That PO location doesn't have the best customer service I've experienced in Reno, but it is acceptable. My experience is that delivery times of mail going across the country have lengthened. Nearly double recently. I know the post office has a HUGE responsibility. I hate to see quality slip, and it has, in our postal service. It seems to be the way of the world and our government agencies are leading the way. My one star rating is for the appearance of the McCabe Post Office property. I'd say personnel would earn a three to four star rating. The appearance is what motivated this review so that's the rating I'm giving. read more

US Post Office - Exterior landscaping?!? - Post Offices Near Me - Reno, Nevada

It SUCKS to go here but believe it or not its better than the other locations.... especially Vassar which is running a crime ring and stealing mail. The line is really long here but otherwise they do a good job. There is an extremely aggressive asian lady here that I think is the manager and all the staff are afraid of her haha but she runs a tight shipo. read more

My wife needed a passport and Brianna went above and beyond to assist us in some confusing parts of the DS-11 forms. All said, the whole process was a painless 30 minutes. Thank You Brianna! read more

This review is for our mail delivery service in South Reno, off of Mt Rose Highway. My mail delivery people have been so nice and I usually chat with them while they stuff our mailboxes in our neighborhood. Though I am not a mailperson and not sure if I would want to be, I noticed the amount of mail they have to sift through. Especially lately with the political advertisements and Medicare advertisements. If you're one to complain about all of the junk mail that you get, think about these folks who drive around with truckloads of these advertisements and have to one by one, stuff them through mail slots or mailboxes. Still my mail gals and guys always have a smile, even when it's snowing out, and I'm complaining that I have to walk a few houses down the street to get my mail. So I might have deducted a star because I'm missing a birthday card when my online "informed delivery" said I had one coming today and hopefully it will find it's way back after someone realizes that they have my mail. But all in all, I have to give credit to the US Mail personnel who have to deal with all this paper day in and day out. read more

What can I say? It's convenient, and I don't have to get out of the car! I was heading out to run errands and this post office was on the way. Two cars ahead but, quick and simple! Dropped off my letter and no problems. read more

US Post Office - Drive thru - Post Offices Near Me - Reno, Nevada

DMV dropouts. That perfectly describes their employees in the store. I'm surprised they even make it to work and remember how to breathe when they wake up. Also whomever does their deliveries near DRHS has this neat tendency to say your package was delivered AND EVEN PUT THE PACKAGE BOX KEY IN YOUR MAIL BOX, but not put the package in the box. So they're just stealing packages and saying it was delivered and there's nothing you can do about it because as stated above the store employees have the combined brain cells of a napkin. And because it says delivered, the company you purchased from won't help you. So hopefully he stubs his toe pretty bad soon. read more

Steve is an idiot, this place is useless, they constantly lose packages then want ME to go through all the labor of filing a claim, the website sucks, it won't let me log in, it is more likely to land a puppy on Pluto than it is to get a human on the phone, I am sick and tired of USPS!!!!!!!! Typical government run jackass factory!!!!!! read more

you must arrive 10 minutes before your appointment or they will cancel. the ladies that were working were very rude.

Very busy post office but I was in and out in a few minutes. They had all the supplies I needed, the staff were friendly and helpful. I would definitely use them again read more

I like going to this post office. Buying stamps is my main purpose, and this branch consistently has a large selection of pretty stamps. Over the course of the two weeks that I sent out my engagement party and wedding invitations, I came here to buy stamps and to drop off the mail so that recipients would get it more quickly than if I put then in my mailbox. The employees are always friendly to me. There is also an automated machine at which one can purchase postage for envelopes and boxes at any time. Sometimes there is a long line for service here, so it pays to come prepared to wait in case that happens. But other times there is absolutely no one in line! A few of the times when there has been a long wait, an employee has come out to the line with a handheld device to try to provide service to people with not very complicated mailing needs. read more

US Post Office - Post Offices Near Me - Reno, Nevada

We have appointment at 2:15p. We had been in line since 1:50pm. While waiting we had discussed with each other whether we need a birth certificate as it is only a renewal. The lady must have heard the conversation but said nothing. Once we got to the counter at 2:05 pm she said you don't have BC right? So you are not ready, you need to reschedule. We said we live near by and can be right back within 15 min since we are here early anyways. She said whatever I will call out next at 2:15 and that is it. My husband got back 2:20 pm and she would not take us. There were no one else waiting after our appointment. I understand we were 5 min later than our appointment which I accepted. However the way she spoke to us were rude from the get go - belittle and shaming and zero eye contacts. She knew we did not have the BC the whole time - should have said something while we were inline way earlier than our appointment. She deliberately let us drive home come back just to say can't help you. She could have just explained it is not possible so we don't waste our time. I wonder what is wrong with humanity anymore. Things happened and we take responsibility that we did not know a BC is required for renewal. She did not need to be rude. Kindness goes along way. PS the people before us for sure were not ready either. They were filling out the application while we were waiting. We at least had all our paperwork completed including pictures. We made another appointment elsewhere. This lousy lady is at the Post Office on McCabe. She seriously need a brush up on customer service classes. We have traveled all our life and needed passport service several times - never ran into such problem. *** Now that I read everyone else reviews on here - all same complaints. Passport service glasses - Bitchy and Rude. Please report her to the usps feedback. They need to know read more

Jill is the worst USPS employee I have ever been in contact with. She is plain rude! Jill has a problem with anyone and everything, don't know how she can keep a job that is customer facing. I went in because an item was not delivered to my PO Box, however, the tracking stated that it was. She argued with me and claimed it was! I never would have stood in line for 30 minutes if there wasn't an issue!! Jill gave no assistance at all and was annoyingly mean and obnoxious also. Next time I will wait for another employee and let people ahead of me because she isn't worth my energy or time!! read more

US Post Office - Jill- MEAN, RUDE and worst customer service ever - Post Offices Near Me - Reno, Nevada

Not a place for passport services! My passport appointment has been canceled three times without informing me prior to arrival. Today, the agent called in sick, again. Agents are rude! read more

I see all of these negative reviews and want to give credit where credit is due. I go to this post office a few times a month and usually deal with Ivy or Grachel. After my second or third time, they started to recognize me. They are both friendly and informative. They let me know of upcoming price increases on stamps as well so I could stock up. read more

Avoid this place at all costs!! Especially if Jill is working there. Jill will find a way to turn a simple request into the most impossible wild goose chase ever. Nobody knows why she hasn't been fired yet but I will throw a party when she is. She makes everyone's experience horrible and refuses to help with simple tasks. read more

This place is a complete joke. I come in telling the woman at the counter I am now on my 4th package being incorrectly delivered in a row and i'm trying to show her it says the package was delivered at 8:48pm and telling her I was at my mailbox at 8:50pm with no carrier in sight and no package to be found. She sits there rolling her eyes at me just repeating "I don't know", I asked if there's any way for my packages to be held and picked up at the post office and she replies with "We're not going to hold your packages just for the fun of it". I asked her 5 times before she handed me the formal complaint letter without a pen, thankfully I had one, once I was done handed it to one of the supervisors and advised her of her unprofessionalism. She is a middle aged white woman with curly blonde hair, I'd advise anyone to steer clear of her if possible. read more

One word- Jill. I have been "helped" by her a number of times and have been met with uncalled for rudeness every single time. I really try to be nice to people, but I am at my wit's end. I dread having to go to this post office and stand in line only to have to meet Jill at the end of it. This office would really do well to get rid of her if they ever have the opportunity to. I have had some issues with packages being delivered properly, but I will say that the management is quite polite and efficient when it comes to troubleshooting via the online "where's my package?" forms I have had to submit. It's really a shame that a rude employee is allowed to stay at a job where they make things extremely uncomfortable for a lot of clients. As you can see from the reviews, I am not the only one. read more

I try to avoid this place at all costs if it involves a transaction with the clerks. After waiting forever in line I am let down every time. read more

Jill absolutely sucks. Usually my experiences are pleasant at this location when I've been served by the younger employees. read more

My family just moved into a new home and we had to go in three separate times to get our mail key but, as it turns out, they gave our mail key to someone else! They rushed a new key over to us and changed the lock. After about a week of normal mail service in which we received only our mail, now our keys don't work again. It turns out they rekeyed it AGAIN and gave our mailbox to someone else! What complete incompetence! Do not deal with this post office if you have any choice in the matter. They are low-IQ do-nothings who screw up everything they touch. The situation they've put us in is rife with possibilities for identity theft or a destruction of our credit if we miss important bills. It's laughable that USPS is supposed to be in charge of ballots this election. They can't even set up a mailbox correctly, let alone the transit of the mail itself. Every time I deal with one of the people in this location I weep for the state of humanity. read more

Awful customer service. I would not recommend going to this post office. The female employee with glasses working for the passports was a grumpy worker with such a bitchy attitude. read more

I try not to use this branch except if I need Saturday usage. As many people have complained of rudeness, it doesn't pay for me to do so also. What is so sad is nothing has or is being done to correct this problem. I understand College Professors having reached a period of their career where there jobs are almost permanent. I never realized Postal employee have the same deal in their jobs. So, where do we, who pay these people's salary, go to state our case and get a bit of respect most customers deserve? I know the public sector would never stand for their employees acting that way to their customers. And they don't make nearly the money Postal Employees make or get the perks and retirement either. read more