12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

I don't know what's going on with the USPS but the delivery service has become awful!! I'm a seller…read moreon Poshmark and my sales deliveries have been taking up to 2 weeks for a three day usual trip. For example I sent my BFF a package on 12/ 19 and was hoping it would make it by Christmas but NO it went all the way from Reno to Indiana!! to San Jose, CA! She just received it yesterday.... I literally couldn't believe it ! Things have been bad for months but for it to go to the Midwest, seriously. Something is very wrong since this has been just awful for 6 months now, my customers in Poshmark have been very understanding knowing I have shipped it the next day after they purchased. I would like an answer to this problem. But of course I won't from a government entity

I came in to ship out a priority mail package. When I arrived, there was only one customer ahead of…read moreme. There was only one staff member, Dawn, servicing customers. She was friendly, efficient and courteous. Unfortunately, I don't think one staff member was enough to quickly get the line to shorten within a reasonable time. It took about 20 min to get in and out, and again, I was the second customer in line. While there, about 5 more customers came in and when I left, the line had grown significantly. I stopped by at 2:30pm on a Monday. Thanks, Dawn, for doing your best with the resources you had.

I always have friendly service. Sine this is the main post office which houses the local…read moredistribution of mail it is a multi-purpose facility. I know others complain about service and timelines but these folks in my opinion are the hero's that put in the effort. I often mail from here, has the latest collection times in the area and has a very active passport section.

I needed a new passport because I got married seven years ago and finally got around to changing my…read morelast name. Honestly I have been dreading going in and over the past year have rescheduled my appointment over ten times. I finally forced myself to go and I'm so glad I did and I'm so glad I chose to go to the Vassar location again. Making the appointment on line is incredibly easy, they open at exactly 9am which was my appointment time, my name was called first, the woman that helped me was very to the point and matter of fact but pleasant which is exactly what you want in these types of interactions. The whole process only took 7 minutes! It was so easy and painless, I can't believe how long I procrastinated. I do highly recommend going on line and doing your research. Pre-fill out the forms (I completed to types of forms since I wasn't exactly sure which one would be needed), bring the necessary documents and copies and it will be easy. They also took one of the best pictures of me, which was very appreciated! Thank you passport service worker at Vassar!!

The Post Office lobby was clean and orderly. The staff are friendly and helpful. Especially, Regi,…read morehe always has a smile on his face. He's also a hard worker. He's an asset to the USPS organization.

Regi is the best example what the post office used to be. Friendly, knowledgeable, and remembers…read morehis clients. He always knows what is going on in this post office, if he doesn't know immediately he knows how to find the answers. Kristen is also the best when it comes to a route driver. Between these 2 I can see why this post office has better reviews than most.

One of the workers there, Jenny, was VERY rude to me. I had a horrible time…read more I don't have a printer at home and she refused to print my label. I asked that what people without printer do, it was a very honest question and she said " I don't know. That's not my problem". She was very unhelpful and rude.

Not polite Very rude try asking for help didn't bothered to come help me walk away when I didn't…read morehave a number/tracking number overall employees are really rude and Don't help at all

Nooooo! It is a funny this having a local "Main Post Office." I was born in Los Angeles, grew up…read morewith post office only mail service in Incline Village (no local mail routes), and went to college and high school in San Diego. So, I have seen having to rely on a post office for ALL mail services, long lines on the last tax night, supersized mail hubs, and everything in between. Mail and many postal services have taken a passenger/back seat to e-mail, on-line bill pay & billing, and services like FedEx and UPS with their own local stores. The USPS it is still an important part of getting mail, ballots, bills, magazines, ads, benefits and packages. Trusted locals for sorting and post marking is still needed for aging Americans along with the sense security that it provides. Locally the USPS carriers are very competent at home delivery. The post offices are clean, productive and mostly friendly. Quite a bit of the speed, local knowledge, and professionalism goes away if "Operations" are moved to Sacramento or beyond. There is a reason our Amtrac office is not even a though on most peoples mind in Reno. We are the forgotten train stop between actual Train Stations between Sacramento and Denver. Not to mention that there are 100's of great paying local jobs that disappear when they "streamline" operations. I understand the business model needs to change to keep the service alive but maybe we could cut back in areas of the country that haven't doubled in population every 10 years.

**One of the most unresponsive and indifferent USPS locations I've ever dealt with.**…read more This Reno USPS branch has shown a blatant disregard for its customers and basic responsibilities. Despite having a mail hold in place, they continued to deliver mail while we were out of town, leaving our mailbox overflowing and creating a significant security risk. We even left clear signs inside our mailbox about the mail hold, but they ignored them and crammed mail right past the notice. Adding to the frustration, our Change of Address (COA) has been handled just as poorly. We've used USPS forwarding services in the past without issue, but this location has turned a simple process into an expensive, exhausting ordeal. The staff is unhelpful and, frankly, irreverent. Communication is nonexistent, and any effort to resolve issues is met with complete apathy. Customer service and professionalism are clearly not priorities here. If you value your time, money, and sanity, avoid this location at all costs. Don't get me wrong, all USPS locations are pretty bad but their incompetence and blatant disregard for basic mail-handling standards at this location are really next level. I'll admit: I don't often find myself aligning with the Trump administration, but if there's one area of overlap, it's the tiny sliver of my views that says privatizing USPS might not be such a bad idea. If you've had a terrible experience with this location, I highly recommend submitting a formal complaint to the USPS Office of Inspector General. You can do so at the following link: https://hotlineform.uspsoig.gov/en-US/Hotline/?stepid=cb212db7-5dd2-ee11-9079-001dd80bee4b

Not sure why my pictures did NOT link, so now I have to write an update…read more.. Duplicate review. Quality/Quantity - Keep in mind I am grading on a curve... The high rating is due to the comparison with all the other poorly managed Post Offices... See other reviews; San Leandro and Alameda (4 stars). The lobby is open 24/7, thank you. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. The employees here are the second best (again compared to SL and Alameda). Far from perfect, but at least the majority of the employees here get the job done. Do not expect friendly or efficient service from any USPS. Atmosphere - 5 stars. Decent size lobby, 24/7 for both letters and mail drop off. No homeless, unlike in CA. Limited parking, another reason I try to come during off peak hours or closed hours. One way in and out. Well it is supposed to be... Convenient to my favorite brewery, Schussboom. Service - 2, barely good enough. They have lost two packages since moving to Reno... The insurance hassle is NOT worth it. Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Typical government agency. Nobody answers the phone. Simple question about an unknown package…read moresupposedly being held there. I was hoping to save a trip, but no.

This is a great place to accept all your mail and packages. They handle mailing packages by the…read moreleast available cost for their CUSTOMERS. Appointments are necessary for shipping. Great personalized customer service.

Lady rude and could not help me don't waste your time going here…read more I don't see anything that says appointment only but that's all they do, probably want to tell google and the internet

I had to mail some packages off to my son in Kentucky. I had the packages boxed up but for some…read moredumb reason, I didn't put the address on them. I was thinking that when they print the postage label, the address is pre-printed. the clerk could have made me leave to go write the address, then I would have ahd to stand in the long line again. She was kind enough to let me use her marker and write the address, then she covered it with clear tape so it would rub off. One thing I learned recently is that you can mail books at a greatly reduced rate. Just let them know it is media. I was always hesitant to send books because I assumed it would be really expensive due to the weight but now I know differently. this will be great when I want to send my son some of his books for his kids

I have inform delivery. It said that I had 5 letters yesterday and 2 today. I went there and…read morethere was nothing in my PO Box. I wait in line and talk to the clerk, he tells they are short handed and that's probably why I have no mail. I ask him to go and look because I should have 7 letters he comes back with four. I ask where are the other letters, he doesn't know. I ask to speak to the manager, and wait 15 min. to no avail. I pay for a PO box to get my mail in timely, and still can't succeed.