I have to highlight the outstanding customer service Ashley provided at this location…read more Unfortunately, the AC is currently out, and not only is the AC out the heating unit accidentally got tripped and turned on. Therefore the working conditions are pretty brutal as it was burning hot. I'm saying, I started sweating in less than 5 minutes of standing in line. There was a line of possibly 7 people when I arrived and Ashley was the only employee at the counter at the time. I also came after work and the post office was closing in 10 minutes, so I know it was the end of the day for her shift as well. She greeted each and every customer with a smile and made sure their package was handled with care. If she was unable to come to a solution for a customer she sought out help from another coworker to get the customer an answer, all while in the heat. She was pleasant, assured everyone waiting in line that she would tend to them shortly and kept apologizing about the heat issue. I was the last customer for the day and she even stayed behind after her shift was over to answer all the questions I had about an application I need to send off. Customer service like this seems to be fleeting in our society nowadays so it was so refreshing to experience a person of Ashley's caliber. If anyone in upper management reads this, I truly hope you give Ashley some sort of recognition or even better a raise, she truly is a gem.

This post office is terrible. The steal anything that feels like a credit card. I have had debit…read morecards stolen 3 times. They stole my son's passport after saying it was delivered. Yesterday, I was supposed to get a gift card from Kaiser according to USPS Informed Delivery. I received everything else posted in the email but the gift card. Thankfully, the card has to be activated by me. I hate that they are the only option in Smyrna.

Top top customer service. hats off to Rodney J. A pleasure to have him assist me.....Adrienne Lread more

Terrible service and gross. Gave me the wrong information for my passport renewal. Would NOT…read morerecommend coming to this location for anything.

This location is pinned in my maps, absolutely love the environment. The staff here is always very…read morewelcoming, friendly and helpful. There is a gentleman at the front counter that is amazingly welcoming and makes the experience a good one. The line sometimes may be a bit long but it's not horrible. I enjoy traveling to this location for service.

No bad experience period , sometimes the line is long.The older black guy, don't know his name…read more He's tall and always makes you feel welcome. Great service every time.

Needed to drop off a letter in the drop box. BUT..... this location has a sealed mailbox on the…read moreoutside and the inside there isn't one. The big mailbox inside is the for the oversized boxes and it is broken. So, you can't use that one either. You would have to come back during business hours. Come on upper decision makers of USPS. Do better.

I had an incredible experience at this location, the 2 ladies working were helpful, kind, and had…read morethe best energy. They helped me ship out 10 packages and made my day. I have had bad experiences at other USPS locations, but this one had gem employees. I will go out of my way to ship from this location in the future

This is my favorite post office! There's plenty of parking, the employees are really nice, and they…read morehave a place where you can drop off parcels that the postage is already paid for (without waiting in line!).

Although I live in Decatur I drove to the Avondale Post Office based on the online reviews. It is a…read morevery small office and only three customers can enter at a time. I arrived around lunch time and it was pretty busy but the line moved faster than any other post office I've been to, the ladies are efficient. There is free street parking and several spots in their parking lot, it is a very tight space and I'm thankful I drive a compact car. The worker that checked me out was pleasant. I was a little confused by them not placing a fragile sticker on my package although I answered yes to the fragile question. I asked and was told they don't apply a fragile sticker but I've been to other offices and they have. I'm thankful my package arrived to the recipient on time and not broken. I will continue to drive to this office for postal services while I live on this side of town.

Always such a great customer service attitude at this post office even though they close late 6 PM!…read moreI like coming here because I feel like they care about getting my mail to where it needs to go on time and offers lots of choices and helps you make the right decision with more information! They also treat people with kindness and consideration!

Extremely frustrating experience at the Cumberland Mall post office. They had multiple signs posted…read moreat the same time with completely conflicting information--one saying they were on break until 5:30, while others listed different hours. No clear indication of whether they were actually open or closed. Ended up wasting a trip because of the confusion. If you're coming here, don't rely on the posted hours--call ahead or expect inconsistency. They need to get it together!

Love when a post office closes before its own posted hours. Showed up well before 5 PM and the…read moredoors were already locked--no sign, no explanation, nothing. Apparently the posted hours are more of a suggestion than an actual schedule. Super convenient if you enjoy wasting trips. Might want to just guess their hours instead of trusting what's posted.

No matter what time of day or day of the week I come here, it seems like there's always a long line…read moresnaking through this post office. Sometimes, they're able to have two people at the counter, but more often than not, it's just a single person handling the entire premises on their lonesome. So it shouldn't surprise anyone that the last time I went, it took around half an hour to get from the back of the line to the front (even if it was 1:30 pm on a random Tuesday). There is a self-service kiosk, but it seems to operate intermittently. The past few times I've been in, it wasn't available for stamping and accepting packages, so nearly everyone who came through the door had to resignedly join the line. That said, the single person who I often see at the front of the line is always cordial, if unhurried. Since this is one of the few post offices in the area, my advice to anyone who needs to come is to leave more time for your postal errands that you think you might need, and avoid parking in the 15 minute parking spots if you can (I parked here once, thinking it'd be an in-and-out errand and found someone chalking my tires).

I had an excellent experience at the Astelle, Georgia post office thanks to Sonya. She was…read moreprofessional, friendly, and efficient, and greeted me with a genuine smile. She took the time to clearly explain what I needed and made sure I understood my options before moving forward. The entire process was quick and smooth--I was in and out within minutes. Customer service like this really makes a difference, and Sonya represents her office well

It's been a while since 1) I seen a post office open on weekends 2) since I received such…read morehospitality from a post office. It was better than I expected! Thank you to the brown mature male gentleman-CLERK 15 who assisted me & keep up the awesome~sauce (insider for: awesomeness)!!!! He get my vote for Employees of the Month!

Anytime I need to do something with USPS I somehow end up in this area. Though I live on the other…read moreside of town, I love this location. The lobby is always clean and the staff is always friendly. Even when the one is out the door the staff maintains their cool and still provides above standard customer service. The young lady with the dreads is usually who I end up with. At this point she knows my name. LoL! She is always so sweet and keeps a smile on her face. Everyone else I have encountered at this location has been super pleasant and helpful as well. I also love their stationery. The cards they have are nicer than the other postal offices I have been to. They come in when I'm in a clutch and need to mail out a birthday or holiday card and just want to get out of the car once. Lol. If you're in the area and need to grab you some stamps or drop some things off, head on in and experience the staff on Sunset!

As far as post offices go, this is one of the better ones...well, they're all bad so we'll call…read morethis one of the best of the worst. Staff is genuinely helpful and lines are never too long. It is in the hood though, so if that sorta thing bothers you, go elsewhere.