Over a period of a week I tried to hire Bassa's for a weekday evening reservation in the city. This…read morewasn't a small job, it was five or six hours. I never did get a response to any of my attempted contacts. A week before the event a left a voicemail inquiry. No response. Two days later I texted over a detailed itinerary. No response. I waited another day and left a voicemail. Still no response. I wound up hiring another service that responded quickly, provided a quote and perfect service. I'm flummoxed by my horrible experience with Bassa's given the otherwise good reviews here. In my opinion, how a company treats its potential customers is just as important as how they serve their actual clients. All they had to do is say they were unavailable!

Forget Uber & Lyft, Bassa's Limousine Service is like upgrading from a regular cabin airfare to…read morefirst class! Sophia and her crew are always on time and dependable!

Nina is everything you want in a limo driver. She is poised personable and friendly. I felt like…read moreI'd known her for years. Her 8 years of experience and pride in her work really shows.

Hi had the best car service. Mina was our chauffeur and was really accommodating. Her car was…read moreimmaculate and had great time visiting the wine country. Will definitely book again. Definitely recommend for the service provided and also very reasonably priced .

Very responsive to our inquiry for a van for a day outing. Very professional and competitive…read morepricing. Aggie (driver) went above and beyond. Would highly recommend MGL to anyone looking for a car service!

The driver was great, and it was lovely to get a clean Mercedes for the trip to SFO. I have no…read moreproblems with the Wright itself and we also got a decent price for the service. However, they have a rule that you're not allowed to contact the driver directly at all. I've never been told not to contact a driver in all the services I've ever used for airport or other pick ups so this seems very odd. They gave me the driver's phone number, but sent me many admonitions never to contact him before during or after the service. I always like to make sure with drivers myself that they understand what time to pick up, that they need to wear a mask, etc., etc. So not being able to do this left me very frustrated and not sure I'd do the service again. UPDATE MGL responded that they only asked me to not contact the driver before the trip. That's not true they sent me several texts that literally say "do not contact the driver before or after the trip" and they went onto continue messaging not to bother the driver as he may be with other clients.

Do not rent from this company. I did however think the driver was very polite and friendly but he…read morearrived 15 min late (not a big deal) and at the end we confirmed to be back by 5:30 pm to complete are 6 hours ( not counting the 15 min he was late) and got back at 5:40pm. Driver did not say anything and the next day I was charged for 7 hours which totaled additional $180! They refuse to reimburse me and will not return my phone calls. I am in a dispute with my credit card company because they will not give my money back. Has taken weeks. Shady!

Our West Coast children, recommended Guru Limo several years ago…read more We used them and are most pleased with their "courteous service", "comfortable vehicles" and " cost competitive rates" Today we were driven by son Biki , who made our trip to SFO very pleasant.

A lifesaver for airport runs! From the moment I booked, their team was professional, punctual, and…read moreeffortlessly courteous. Our driver greeted us with a smile, and the car was spotless - no dirty seats or mysterious odors, just crisp cleanliness. Yes, fares lean toward the pricier side, but after a long flight, the stress-free experience (no Uber surge pricing drama, no circling for parking) felt worth every penny. For reliable service that makes you feel like a VIP without the pretension, Alameda Cab nails it.

We used Alameda Cab for drop off and pick up from Alameda to the Oakland Airport. Very reasonable…read moreprice (less than Uber). On pickup, the driver was right on time (in fact a few minutes early and waiting). On pick up from the airport, they connected with us before the flight to confirm, monitored our flight, and were there to pick us up at the curb, - again RIGHT ON TIME. Cars are clean. Drivers are friendly. Highly recommend. Note: We used Alameda Cab years ago, for transport to both Oakland and San Francisco airport. We were very happy to still see them in business!

Frisco limo was the perfect party bus for a group of 10 friends spending the day in Napa! Our…read moredriver was extremely accommodating and friendly. He picked us up in San Francisco, drove us out to 2 wineries in the Saint Helena area and a stop for lunch, and then back to the city. The bus was super comfortable and included champagne glasses, ice, and an aux cord to play music. It made our day so much more fun and efficient not having to call Ubers. Highly recommend Frisco Limo and Theo!

Our driver was great! Super friendly and accommodating. We had a fun stress free trip to Sonoma!read more

Great car service. Always on time. Good service. Always help with bags. Always open doors.read more

on time , pleasant ,car super great excellent helpful with everything, and his personal hygiene is…read morewonderful, I've been an Uber I wanted to get out thx dany

Great service, on time and flexible. Ken was very helpful in helping us out on short notice. I…read moreordered the Executive Sprinter to drive my family around for 4 hours before heading to the airport and it was a wonderful way to see three neighborhoods of SF and stop for lunch. Would definitely use them again.

They called me to get clarification of my travel: how many people, baggage…read more. They were very nice and attentive. My budget, which is small,is not conducive at this time but I'll happily use them in the future.

I have never had problems with cabs in Alameda. Cabs tends to be clean…read more Not exactly polite or personable. I used them mostly from Bart and to Bart. Yet, Uber is better.

Marley is the best of the best!!! I highly recommend. He took me and my friends to the Rolling…read moreStones! So impressed from start to finish!

Umbrella was great! We booked a van and bus for wedding guest transports to and from the venue…read more Umbrella was flexible on various changes we made to the arrival and departure times (there may be a change to cost depending on timing, just ask). You can view the itinerary on line. The day of, we received texts from drivers. Umbrella drivers were very accommodating and friendly. Thank you Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.