I've had a great experience with this pool service. She is professional, reliable, and clearly…read moreknows her craft. I appreciate the attention to detail and the consistent communication about what's been done and anything that needs attention.

i'll fill in this sheet after she's done. do not do business with her!…read more impossible to get to finish the job! no contact info, no address, no referrals, no id, no phone number to call her and she left without telling us and left us un-finished 2 days in a row, without trying to reach us! we were in the house, she didn't even knock on the door and now she wants full payment on unfinished job! and is threatening us with court! we offered to pay for what she did, she texted me at 5am yelling and calling us all kinds of names and threatening us! beware of this sad person! how can i get help from yelp?

We are a bulk water delivery company. Lou from Rise & Shine Pools hired us back in May of 2017 to…read moredeliver water to a pool he had installed in Watermill on Memorial Day weekend of that year. We supplied our service as requested but he has yet to pay us. We've contacted him numerous times over the years with no call backs or any time of communication. All we ask for is to paid for the service he requested that we did provide. If he treats the companies he hires this way I can only assume the service he provides his customers would be just as subpar. I would definitely stay far away from this company and look elsewhere to a more honest, reliable and dependable pool company that knows how to treat their suppliers and their customers with the same respect.

From the owner: Pool Heater repairs and installation Leak Detection…read morePool Design / Renovations Salt systems Pool equipment installation and repair Pool water problem diagnosis and treatment

I have been using sos pool services for a few years already . Dima always comes and helps with any…read morepool issues I have ! Recently , my pump stopped working ; I called him and he helped me make it work over the phone ! A few months ago I needed to balance the pool after a storm and he wasn't available that same day so he spent 20 min on the phone with me guiding me how to do it ! His prices are unbelievable in comparison with other pool specialists ! He doesn't leave you hanging with problems and has a very personable approach. I highly recommend him and his company .

June 5, 2019 just spoke with Dave the owner of this joke business... promised us he would do right…read moreby us and get this all worked out for us.... what a joke that was. His apparent friend of 20 years Thomas did this shit concrete work and now he's saying this is the best that he could do and he hasn't heard from Thomas anymore and refuses to work with us to get this situation worked out. We hired SOS and this is who Dave hires to do the work so its his responsibility but won't do anything , these guys play games and don't want to correct a horrific situation. DO NOT GIVE THEM BUSINESS!!!!

Lorenzo & James did an exceptional job ...it exceeded my expectations...so absolutely happy...I…read moreneeded a liner...they came...looked at the pool...gave me a price...came and did the job...so very happy...thank you guys!...

In short, this is a company that shows very little integrity. I wish I had seen other negative…read morecomments earlier to avoid this experience, so I'm posting to alert others. About four months ago, we signed a contract for a $15,000 project to rebuild all the pipes of an in-ground pool, for which I paid a $6,000 deposit. Just before the project was set to begin, I decided not to move forward (the reasons are another story I may leave for a separate review). Zachary initially agreed to refund the deposit, but that's when the horrible experience started. They first claimed the entire $6,000 deposit had already been spent on "materials," and that it would take time to recover the money from their supplier. The project itself was mostly labor, and even if every material had been purchased upfront, it would not reasonably exceed $1,000. I was never provided any proof to support their claim. They promised to return the full refund within six weeks. Partial repayments were made, but the schedule kept changing, amounts kept shrinking, and payments were skipped repeatedly with various excuses. Now, 16 weeks later, only about half of the deposit has been repaid.