I purchased a discounted package for facials back in Feb 2020. Due to COVID I did not schedule to see Kelsey until July 2020. Although, I had purchased the package I still had to spend $25 to schedule my appointment. I went to my first appointment without a hitch. There were three more to redeem. That is when the problems began. I scheduled my appointments at least six times. I showed up for my appointment on at least two occasions and the doors were locked. The other appointments were cancelled last minute only to be rescheduled and cancelled again. I asked for a refund. Kelsey promised several times to issue a refund. It's been about 3 weeks and I still have not received the money. She has also stopped responding to my text and calls. Kelsey is a nice person but has not run her business professionally or ethically in my opinion. I have contacted the BBB and also plan to take her to small claims court. read more

I just had a facial with Neo, he did an amazing job! I left feeling so refreshed and my face looks and feels rejuvenated. Usually my face looks like a lobster after a facial, but it was only slightly pink due to the exfoliation! He did the best dermaplaning procedure I've ever had also. Super thankful for him! He's super talented and very sweet. Definitely will be back. read more

Horrible experience!! I received a facial from Kelsey a few years back, and was happy with the service, but upset that my appointment had been rescheduled multiple times before I was able to see her. I decided to give her another try, and after a month of having an appointment scheduled, she text me the day of and tried to reschedule. I knew that she would continue to reschedule until it was too late to get a refund, so I decided that I did not want her services any longer. I've tried to reach out to Kelsey several times. Every time I text her, she responds that she will send the refund, but never does. It's been 3 weeks now, and I'm fed up! I come here to see the reviews, and it looks as if she's taking the money, and not providing services. Kelsey, if you care anything about people, you will not lie, and steal to make a living. We work hard for our money!! read more

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This is the BEST facility for a Facial or Micro-needling in the north Texas area. I've been coming here for almost a year. Kelsey is highly trained and incredibly skilled in the latest techniques. She explains everything she is doing. I have compared her services and pricing with at least a dozen other nearby facilities and found her to be the most competitive. I highly recommend scheduling an appointment with Kelsey, but be warned, if you do, you'll likely not want to go anywhere else after you experience her treatments. Simply, she is - by far - the best aesthetician I've ever experienced in more than 40 years. read more

By far one of the most unprofessional spa places in DFW. First, Hygiene hygiene hygiene ... they are disgusting and filthy. I wouldn't use their towels on dogs. Second, the appointment process is nothing but unorganized. They cancelled on me many times (last minute) Third, their spa packages feels like a bait. You come for one thing and everything else is optional and must be paid for as "extra" Forth, they made me pay for a membership to get better prices then I found out that they offer the discounted process to everyone Avoid avoid avoid ... unless you wanna feel disgusted and scammed read more

The most unprofessional establishment that I have ever come across.I received a Groupon gift for a facial and called them for an appointment. Left at least 5 messages and texted letting them know that I have a Groupon gift and needed to make an point. After numerous attempts, I gave up and contacted Groupon for a refund. Within minutes I get a call from Kelsey to schedule an appointment. The appointment was finally set for 25th Saturday at 1:00 pm. On the day of the appointment, 4O minutes before the appointment I receive a text asking to be rescheduled. I sadly had to decline as I had to move a lot of appointment, a trip to Houston to be able to keep the facial appointment. Extreme disappointed with such unprofessional practice. read more

If I could give negative stars, I would. My initial appointment was for a Monday. It was canceled because she was "too sick". While trying to schedule my next appointment I noticed my Groupon was marked "redeemed" even though I had not had my facial. Finally got 2 appointment scheduled and when I showed up, the door was locked and no one was at the location. read more

Universal Body Image & Laser Center - Save yourself and don't book here. It's a scam. - Medical Spas Near Me - Frisco, Texas

I have had a few microneedling sessions after finding this place on groupon. I had some not so pretty acne scarring on my face---it is nearly all gone. I have been getting numerous compliments on my skin. Something I didn't think was ever possible to get any compliments on my skin. I can't wait to see the results from the most recent session. Also, Erika is super sweet and great. read more

I have been having facials, microdermabrasion, and peels here since 2013. They have a wonderfully relaxing atmosphere and the scalp massage is to die for. I just tried one of the detox wraps and my skin feels amazing. I smell like fall if you can imagine what that smells like. All citrus and cloves. The aestheticians have wonderful hands and really know their product line. While I would love to be able to do some of the more aggressive chemical peels, I am outside to much for them to be really beneficial for me. They recommended an enzyme peel that was just right. Be sure and let them know about your lifestyle so they can give you the perfect facial. It's my face and it deserves to be pampered! read more

I went to UBI to get dermaplaning, microdermabrasion and oxygen facial. Kelsey was my esthetician, she is Amazing!!! The products she used are wonderful, her facial feels like you are getting a massage as well. I walked out feeling relaxed and my skin looks luminous and soft. I live in austin and will make a special trip to go back to Kelsey. read more

DO NOT BUY. I purchased the 6 pack of laser lipo with facial Groupon. Kelsey texted me at the last minute to reschedule every time, some of them she did so multiple times. She did offer to add on 1 free session because of this, but I am not going to use it or the facial because it is just not worth it.. It is very difficult to get scheduled. If you schedule while you are there you can come any time but otherwise she wants you to schedule though a link- where there are only appointments a month out and you have to pay a $25 "refundable" deposit - which I never got back. I have followed up 11 times with her to get refunded and she still will not pay me back. I could also barely see any difference with the treatment. It's so frustrating to have your entire day planned around an appointment just for her to reschedule it a couple of hours before - every time. Very unprofessionally run. Don't waste your money. read more

I bought 3 microneedling sessions from Kelsey and let me tell you...I look like a whole new person! I have always had cystic acne. You know, the giant zits under the skin that make you cry when they pop up because they hurt so bad. I have had numerous dermatologist try and help me and none of them could! So I had pretty much given up until I decided to give it one more shot with Universal Body image and boy I am so glad I did. She did everything she could to help me and I can never thank her enough! I am confident in my skin now and don't even wear makeup most of the time. This place rocks! read more

I bought a groupon and I tried to set up an appointment for about a week and I never received a call back. I went to the Alpha Location and was close, the place looks dirty and unhealthy. Groupon should check and cancel business with this kind of unprofessional places. read more

I really enjoyed my facial with Erika. She was just about as cute & friendly as it gets. I did have a little difficulty getting in touch to make an appointment. I called several times one day, left a voicemail, & didn't hear back from anyone. Called again the next day, got right through, & was able to make an appointment. The location itself was nice. Clean, professional, and a relaxing environment. Erika started off with the best massage I've probably ever had. She really worked on some knots in my neck/shoulders. She was gentle with my face but had plenty of good pressure on my decollete, shoulders, neck, & also a little onto my back. She even whipped out the hot stones which felt absolutely amazing. She really knows how to give a good massage - totally impressed! Everything she used on my skin smelled wonderful & felt so good. During the actual facial she gave me a lot of good information for taking care of my skin. I was glad that she showed an interest in my skin health & not just performing another facial. I would highly recommend Erika & I hope to make a regular habit of visiting her for facials & other services. read more

I bought a groupon for this place but for the location in front of The Galleria, I got a facial and a microdermabrasion and it was really nice and relaxing, she was very professional and felt like a massage as well. The suite in the Iconic salon is clean and cozy, my face felt amazing after and during. The only thing I didnt liked is that the facial didn't included an extraction which I thought was odd for a facial cause is kinda a big part of it in my opinion and experience, but besides that everything was perfect and I would recommend this place! read more

It was my first time coming here and I loved it! From the front desk being friendly to Kelsey being just as friendly and explaining the services to me. I would definitely come back and recommend her services! read more

About two years ago I was in search of an esthetician I can call my go to person. I was new to the area and after using 4 other groupons I stumbled upon a groupon for a micro with Kelsey. I have been hooked since. My favorite treatment is the Lotus peel. For all that have had any chemical peels you know how much the treatment can burn or sting. But, the results are well worth the 15 seconds of discomfort. I've experience most procedures offered by USI and have developed a micro, peel, facial rotation routine. I tend to go about once a month and switch out the treatments every month. My skin looks great and I have USI to thank for that. I highly recommend you checking out their menu of services and book an appointment soon. read more

This is an exceptionally professional place with highly trained staff. The staff is very nice. I'm always pleased with the services I receive. I get facials here regularly and my skin has improved dramatically in a few months. Ericka is very competent and highly skilled. My severe acne has cleared, and my skin is softer and much more even toned. I have very difficult skin. The spa itself is relaxing and clean. I've been to several Med spas and this one is the best and the most effective. My skin looks great and I feel great. You can't beat the specials. I will be coming here for many more services. read more

These girls are excellent and really know their stuff. Erika is incredibly professional and has magic hand when it comes to facials and and massages. They work hard and they have very good customer service. I had my first mini-facial with them today and I will definitely be coming back. I also used their I-Lipo services and I've seen great results. I followed their instructions to the tee (lots of liquid, lots of exercise, and modified diet) and the results have been great. I did 8 treatments with them. I highly recommend UBI! read more

Erika is the BOMB!! I started seeing Erika for iLipo about two months prior to my summer vacation. I was weighing close to 170 and was desperately trying to get rid of the stubborn baby belly fat (my daughter was 13 months old when we began treatments). We scheduled 8 iLipo sessions and got started. After seeing subtle results after only 2 sessions I purchased the add-on for the infrared vacuum massage therapy which sped up the process by leaps and bounds. I followed all Erika's advice about clean eating and vigorous cardio workouts throughout treatments and I lost 12 lbs in just 2 months!! In the final 2 weeks before my trip we started doing detox body wraps to tighten and smooth my skin. This was my first time trying the body wrap but it really works. By my 3 body wrap session I told Erika that we would only be doing my midsection cause I had lost all the weight that I wanted to lose. I'm a whole size smaller and my stomach is flat again. I came to Universal Body Images and got much more than I expected. I can't end this review without telling you about Erika's facials - HEAVEN...(I think I snored - just a little - but I will blame my allergies lol). I highly recommend Erika at Universal Body Images I am now a client for life! read more

I would give this place negative stars if I could. I purchased a Groupon and called Universal Body Image and Laser Center to set an appointment. No one answered, So I left a voicemail and also text the number. I got a reply back the first time but after I told her I was using a Groupon she stopped returning all my text. I proceeded to call them again to make an appointment, four times. I even left multiple voicemails, Still, no answer or returned phone call. After three days of trying to get in touch with them to schedule an appointment I finally had enough and contacted Groupon for a refund. This was one of the worst customer service experiences ever! I will not purchase another Groupon from this place or even regular price service! Beware and SAVE your MONEY and TIME. read more

If you're looking to get a facial or any other facial treatment this is THE place to go! Ask for Kelsey, she is absolutely amazing and such a sweet person! I've been coming to Kelsey for about 6 months now. My skin has changed so much and looks so much healthier now! All her products smell so delicious and are so soothing. After the treatment you can definitely see a difference. When you come in she will assess your skin that day and consult with you about the treatment to perform. The atmosphere of the room is so relaxing and the music definitely takes away the stress from the day. Treat yourself! :) You have the option of purchasing a yearly membership which is the best deal around town! This is what I have. The yearly membership is $99 which gives you 50% off on the regular price of the service. If you decide to keep coming back, this is your best option! I am so glad I was referred to Kelsey! GO SEE HER!! :) read more

Love these ladies! I've been going here for over 2.5 years for facials, peels, microdermabrasion and most recently ilipo, and have no complaints. My skin has evened out so much and now I can't go a couple months without making a visit to pamper myself. I even have my boyfriend hooked. Great prices and atmosphere. I don't plan to go anywhere else! read more

Just visited the Frisco location and had a great first experience! The atmosphere is very soothing and clean. I used a groupon for a facial/microdermabrasion with Meredith. Meredith was great! I was really concerned about my skin and felt a little self-conscious, but she really made me feel better after addressing my concerns. She tried a pumpkin peel on me as well! Will be back again in 3-4 weeks for another facial and plan to eventually try their salicylic acid peel. read more

Horrible...bought a Groupon for $95.00////..called 5 times for an appt and not a response. You leave a message on the voice mail and get no response. Completely unable to make an appt. Talked with Groupon and they cannot refund as they have paid Universal Body Image & Laser Center. So apparently this is a sham to get paid and not have to perform the service. If you want to be out $$ by all means---sign right on up. read more

First off I was a little effy about this place since communication was through texting. Once I visited the place, my views on this place completely changed. I bought microdermabrasion/fascial package from groupon. Kelsey did that amazing job with everything, it was super relaxing. She's very talented and knowledgable with what she's doing. Kelsey has a great personality and easy going person. Defiantly coming back here, once I come back into town! I got to say I had the best microdermabrasion/facial done at this place. read more

I saw Kelsey for a facial and it was amazing. The scenery was lovely. I enjoyed every minute of my peel. The next day my fast looked so bright and flawless. I had many people ask me what procedure did I have done. The peels make a huge difference for my skin. Kelsey was very nice and knowledgeable. She was very friendly and made me feel comfortable with the procedure. FYI the prices are so very reasonable. I won't go elsewhere for treatments. You also get a massage with the facial. I love this place and will be recommending people. See you soon Kelsey for my next treatment. You won't regret coming here I promise! read more

Visit twice a month for a facial and microdermabrasion! Kelsey is very friendly, knowledgeable and helpful! She makes suggestions for how to manage your skin (without trying to sell you expensive products). Facility is clean, nicely decorated, and relaxing. LOVE this place! She cares more about customer service than your money! read more

Highly recommend!!! Kelsey & Erika are a great team. I have found my "fountain of youth." If you're looking to treat yourself, relax, and great customer service, UBI is the place. I was lucky enough to have Erika perform my facial with sensitive skin due to Rosacea. I loved all the products and her knowledge of what she was doing and using. Her bedside manners were great! She was very professional, experienced, and accomidating. I will definitely be coming back! read more