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    Universal Marble & Granite

    5.0 (2 reviews)

    Services - Universal Marble & Granite

    Countertop installation

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    8 years ago

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    8 years ago

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    Superior Marble and Granite - Our final product, so happy!

    Superior Marble and Granite

    (6 reviews)

    OK so to keep this short I have used them before. Those times were ok. But like most of the…read morereviews, that was years ago. Clearly their abilities have gone downhill since then. The bright spot? The woman who answers the phone is a saint. Loved her. And the templating guy was good. If everyone else was as good as them I would love the place. Sadly the people who actually do the work are incompetent The biggest problems? The salesperson, and the team installing the granite. The sales woman Deanne doesn't get back in a timely manner. I scheduled an appointment with her but she wasn't available when I got there. As for the actual installation, it did not go great. The crew was unprofessional and left my house a mess. They needed to borrow my tools and weren't very friendly. I wish I took my photos but here is one. It was a mix of sawdust, whatever this is in the picture, and broken glass. They needed to borrow my tools and weren't very friendly. The price? Not bad. They are reasonably priced. Maybe you will get a better install team. It's a roll of the dice. However overall I'd say go with another company.

    When i purchased my home, the kitchen was a total gut. I set up an appointment to go see stone…read moreoptions at Superior and fell in love with a granite with grays and cranberry colors in it, which worked so well with the cabinets I had already selected. Everyone I worked with to make this happen from the owners to the office staff to the installers were absolutely fantastic!! They made this part of the stressful renovation so easy and painless. I am so in love with my kitchen and couldn't recommend them more!

    Top Line Granite Design

    Top Line Granite Design

    (41 reviews)

    $$

    I feel compelled to write a review, to offer another customers opinion, even though it has been a…read morefew years since I used Top Line. When I used Top Line I thought they were terrific from the moment I stepped foot on their lot through to completion of the project. The sales staff was knowledgeable and courteous telling me everything I needed to know about granite and more. The yard is laded with granite slabs to pick from. You actually pick your slab(s), which was kind of fun. Depending on the size of the job, I was told how many slabs would be needed, and how many seams to expect. Once I selected my granite type, Uba Tuba, we then went through all slabs to find the two that most closely resembled each other in color definition. The sales rep was extremely patient with us as my wife and I never agree on anything. Once the slabs were selected, I was told when they could be delivered and installed, so I could coordinate with my kitchen cabinet contractor. They showed up on time and did a great job, with no problems. The seams are barely noticeable. Sorry the other reviewer had a bad experience. But mine was the complete opposite and I have recommended Top Line to family and friends. I give four stars, and I feel like I am being stingy, let's call it 4.5.

    Ill give this company zero starts but the minimum is one, and here is the reason why…read more Back in April 2023 we bought granite countertops and a series of items rounding $6,000 dollars. we never got the items delivered neither installed. Reached the company nobody called back. We found out the company filed for bankruptcy a year ago. The part that is more frustrating here is that they were still open making sales to customers who they knew they were not be able to deliver or install their items. Long story short almost three months later, No countertops and no money back. just put our claim with the Worcester bankruptcy court where their case is currently open. Lesson learned, just verify the stay of the company before your purchase any items so this doesn't happen to you.

    South Shore Granite

    South Shore Granite

    (12 reviews)

    STAY AWAY FROM THIS BUSINESS!! I had a countertop installed in my in-law suite. I went to their…read moreyard of stones and there were several stones to choose from. I noticed writing on slab side and was told those stones slabs were already sold and unavailable. So when it came down to it I may have had 4 to choose from. Then when I made a choice they did a bait and switch on me. From start to finish this purchase was a disaster. If I hadn't given a deposit I would have ran. Ive had three different projects involving bathrooms and kitchens. I had previously dealt with Phil (they were Northeast Marble at the time). These prior projects were good experiences. But without being aware I was now dealing with a different business. Although nothing was ever stated until I went back to their location some days later. Now a temporary banner hung on the building and Clay said there was a change in management. Yet multiple issues starting immediately. First with the computer not working, (for a copy of agreement), the truck (broke down on way for installation), incorrect measurement of countertop (I don't believe clay could read a tape measure) and excuse after excuse. When I called and texted I spoke to clay on numerous occasions. He verbally threatened me and then insulted me as if I was taking advantage of him. After much communication they gave me a $150 concession for all the issues up to that point of installation. A month after installation I now have a stress crack that can't be repaired and I need to get a new countertop. Don't walk.... RUN from this business! Most of their reviews are from years ago. But several have had similar situation as I have had. BUYER BEWARE!!!

    they should check out the driver of this company truck that was at walmart this afternoon. driving…read moreaway from the parking lot and was not paying attention while driving- he nearly missed my vehicle by inches i had to swerve on to on coming traffic likely i averted hitting anyone. i noticed after he passed. this company should get better and more responsible drivers. i assume he was not on company business since at walmart and not paying attention while driving! this photo is the truck he was recklessly driving! THIS EMPLOYEE DRIVER REFLECTS POORLY AGAINST THIS BUSINESS.

    Universal Marble & Granite - countertopinstall - Updated June 2026

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