I recently contacted Universal Piano Services to try and sell our 20 year old piano after our children had grown and no longer played. Ilya promptly responded to my request and was extremely professional, highly knowledgeable and he politely reviewed options with me. I was incredibly impressed at how quickly and efficiently he arranged to purchase our piano and had professional movers arrive within a few days to our home to pick it up, using the highest level of care. He also followed up with a phone call afterwards to ensure we were satisfied with the service. What a thoughtful, caring and professional approach to customer service!! Thank you!!! read more

I would give 0 stars if possible. I phoned about a piano inquiry, the man was rude and hung up on me after less than 30 seconds on the phone with me. I am shocked and not impressed at all. read more

I needed a new piano and my parents took me to Universal Piano Services to see what they had available. Mr. Ilya was so nice and made us feel welcomed. He did not rush us and allowed me to try as many pianos as I would like. I eventually chose a unique Lomence piano and my parents were very happy with the price. The service from Mr. Ilya was excellent and the delivery was prompt. My parents were impressed with how quickly Mr. Ilya responded to all of their messages before and after buying my piano. Thank you Mr. Ilya, I love my new piano!! We will definitely highly recommend your store to any of our friends looking to buy a piano. read more

Very good piano warehouse, we received great service from Ilya when we bought a grand piano. The delivery time was basically in one day which was great and it was at no charge. Ilya was very professional and not at all pressurizing, it was a great experience! The warranty on the piano was great, and it was a very good price. Definitely will recommend to friends! read more

Great service from Ilya and the crew. Enjoying my newly repaired piano. Sounds great!

The best piano store I have ever been to. They have a great selection of used pianos at great prices. They even offer many years of warranty - both labor and parts. The owner Ilya is very kind and friendly. Very trustworthy. I have yet to have my piano delivered but my purchasing experience so far has been really great. I will review about the delivery experience and tuning service once I get them. read more

I bought a great perfectly tuned piano with a lifetime warranty for such a low cost! The selection was great, the team is very professional and delivery was just one day and free! It was a great experience! read more

I had a good experience with Universal Piano and Ilya Vilner. His used pianos are nicely refurbished and the quoted price includes taxes, tuning, delivery, post-tuning delivery, caster cups (if you ask for them), and a 10-year warranty/guarantee. The price and service can't be easily beat in the GTA! read more

Ilya is a very knowledgeable man, is friendly and has a no-nonsense way of doing business. He came the same day I called and quickly evaluated my 100+year old Steinway Grand piano. He explained what I had and what was wrong with it in a matter of fact, logical way. Then made a firm and fair offer to purchase it immediately. He then completed the transaction exactly how he said he would. I would not hesitate to do business with him again and will recommend him to anyone in need of his services. read more

Great selection! All pianos are in good shape and well maintained. Overall, a good experience.

I found Universal Piano through my online search to a used piano. I originally considered buying privately and found several options through Kijiji and Varage sale but after considering the price of the delivery and then getting someone to come in to do the tuning it started to add up. After speaking with Ilya at Universal Piano, he was so friendly and funny that I knew right away I wanted to check out his warehouse and to my delight it was a very pleasant experience. Ilya is easy going, accomodating and very knowledgeable. We bought a beautifull restored German piano which was delivered to my home in the east end which Ilya kept referring to as the North Pole. They will also come back in a few weeks to tune the piano after it has had a chance to set though it already sounds amazing. Bottom line is I strongly recommend Universal Piano !! read more

Such excellent service from Ilya! Warm and friendly, and very helpful in getting us the best sounding piano for our particular taste. More importantly, the price was right! Highly recommend this warehouse. read more

Overpriced. Repaired piano which later fell into disrepair. When I called them to get them to come back, they arranged to do it, then cancelled for another day and never showed up. Find someone who follows through! I paid $800 and the piano doesn't play properly. read more

From the moment I walked into the store I was laughing and talking, being treated as a person rather than a customer. Ilya Vilner (the owner) personally guided me in choosing a piano and he was truly great. He's clearly been a musician his whole life, as he understands the importance of buying a piano who's sound appeals to you, as a player. UPS has an amazing variety of good brand and quality pianos, from Kawai to Wagner. As Ilya Vilner said to me upon entering the store, "no one's leaving until everyone is happy". And he stayed true to his word. read more

Ilya is a great man to do business with !! He knows everything about pianos.. He is not after money at all.. He took his time to explain all our questions and suggested us which one would be a perfect suit for our needs!! He is very knowledgeable !! You wouldn't be disappointed if you visit this place !! They have tons of selection in all the price ranges which would suit anyone's budget!! They are also giving 10 years warranty includes parts and labor !! who would do that honestly !! You would definitely agree with me if you visit this place !! Thank you IIya for your great service !! I will definitely recommend you to all my friends and family !! read more

Referred by an agent, I contacted Universal Piano Services for moving my baby grand piano from its previous owner. It was not an easy task as there are 16 steps at my home. Unfortunately, the first movers made a mess and just couldn't be contacted anymore. I told this to Ilya of Universal Piano Services, he immediately came to my house though it took him more than hour of driving. And he arranged another professional movers to help us fix the piano. I am so grateful and feel highly appreciated with Ilya sincerity and fast responds to my situation. I'm glad to have found the right company and will definitely refer him and commission him in future. Big thanks again Ilya! read more