This is hands down one of the kindest vet offices in the area. Dr Loftus is a wonderfully kind…read morehearted human with great knowledge.

This clinic is by far the BEST animal clinic in our area!!! Dr. Loftus and her staff are not only…read morevery knowledgeable but also very caring! I have had animals all my life and this clinic is the best I've ever experienced!! I don't say that lightly. I have entrusted my dogs and cats to her and her staff for years! Dr. Loftus is extremely caring as she is knowledgeable! Her staff is as well! They have been with us through great times and the hard times as well. I even have them keep my babies when we can't take them with us! Exceptional care!! If you are looking for the best care and reasonable prices this is the clinic for you!! AWESOME, AWESOME!!! CJ Nordhoff and family

I brought my cat in for blood work, and when returning from the back room of this vet, he had a…read morebroken femur that had broken off from his hip. He was a completely capable cat going into this. When getting my cat back from the back room, we pointed out that he could not walk normally how he could before. We pointed this out to the vet and the vet cited arthritis as the cause of him not being able to walk. My wife and I were more concerned because he had never acted like this before. Dr. Brown then hesitantly recommended going to get an x-ray to see what maybe the cause while simultaneously inferring that arthritis could be the cause of his inability to walk. We went down the road to get an x-ray and it turns out that they had snapped his femur from his hip joint while under their care. When we asked about this, they were very hesitant and said they had to contact their insurance agents before answering any further questions. Dr. Brown then later came to us, confirming that his femur had been snapped and ushering us to get him euthanized, even though we had originally came in for simple bloodwork. Now my cat is lying next to me with his femur snapped as we wait to get a second opinion on what we can do while they try to cover their tracks on what they've done wrong. I highly do not recommend this for they have inexperienced that tax who will manhandle your animals behind the scenes without cameras and then become very KG when they are returned with exterior injuries. I say this as a cat dad of many years, who loves and cares for his animals and who would give nothing else for a cowboy, my cat, to be OK just like he was before visiting this vet for simple bloodwork. This vet needs to be investigated for malpractice in the very least.

Dr Brown is an amazing veterinarian and person. She was very compassionate when we had to euthanize…read moreour beloved doggy. She experienced very similar loss with one of her own dogs so she totally understood our pain. We take all of our pets here. Vanessa at the front desk is extremely knowledgeable and sensitive to the customer situation. I highly recommend this place for all of your pets needs.

I typically have taken my pup to Shively Animal for vaccines and the one time he was sick simply…read morebased on referrals, but I think I've found our new spot! We had an emergency last week where he was choking on some food, me being a helicopter mom freaked out after a solid ten mins of hacking and choking. We drove down the street quickly to Urban Village, the women was SO SWEET and came running out to check him as soon as pulled up. She acted as if it were her own pup and that's the care I love to see! He ended up being fine and did not have to be seen. We booked his gland express apt for here two weeks later simply because the customer service was great and they seem very attentive to care. Took him today & we were in and out within 15 mins! Rawling wasn't scared and was a happy boy when he came back outside. We will definitely be back!

When I moved back to Louisville, it was important for me to shop around a bit to find the right vet…read morefor my cat and I am so happy that I found Urban Village. The space itself and really cute and clean - I've never been to a vet clinic that was so design-y and pretty! When I brought my cat in for an initial visit (to have a bump looked at on her side), I was even offered water or coffee while I waited! I don't know about you, but that's never been the case at other vet clinics I've visited. The vet tech was very helpful and efficient. They used a laptop to get my information in the system, so I didn't have to sit there and fill out a bunch of paperwork, which was nice. Dr. Fruit was kind and attentive to my cat. I've had experiences with vets before where they kind of brush off your concerns, but that was definitely not the case with Dr. Fruit - she was great. We decided to go ahead with surgery to remove the bump, which I was nervous about because I've never had a pet need surgery before. But they answered all my questions and made me feel better about it. Dr. Rudwell actually did the surgery on my cat and she gave me the debrief after the surgery. I know vets always say to call with questions or concerns, but I really do feel comfortable calling them or sending them a picture of the stitches if I need to. Anyway, if you're like me and you're doing research to find the right vet for your pet, definitely add Urban Village to your list!

We took our three dogs to them. All were checked with a neuter for the youngest. Their staff was…read morecourteous and docs explained everything!! We've found our new vets!!

Love the staff here, wonderful Vet care. Have been taking our fur babies here for over 20 years.read more

Our 15 year pit bull Gimma has been going there since she was 6 weeks. Gimma loved going there…read more Unfortunately we had to a emergency visit as Gimma started having seizures. Dr. Lipps and staff treated Gimma as one of their own. Afterwards all of the staff came out and talked to us. Now we have our 5 year silver lab Ragnar that has been going there since he was 6 months old. Highly recommend them!!

Today was my 1st visit; other than the diagnosis, I could not have asked for a better experience…read more Dr Lipps knew exactly what my fur baby needed when I explained his symptoms & ran some tests to confirm, saving his life, I'm sure! The staff were all very compassionate & professional, which kept my fur baby mellow & cooperative, enabling him to be treated. I will be recommending this vet and taking the rest of my fur babies in for a visit. A+++

So far so good. From setting up the appointment to check in, everyone here has been great to deal…read morewith. While waiting for Keeley to be seen, I've listened to the ladies answer the phones with pleasant voices and patience in answering questions. What I find really cool, though, is that they are calling pet parents who have appointments later today to let them know about openings and seeing if they would like an earlier time. I don't recall any other vet office that I've been to doing that. Maybe they did and I was just never lucky enough to get the call...I don't know. I think it's great customer service, and great customer service is what keeps clients happy. We were called back about 15 minutes after the appointment time, which is not too bad. I really liked the vet. She was friendly, informative, and exuded a love for animals. She not only gave me tips on training, she actually started working with Keeley. I'm glad I chose Access.

I've been taking my two dogs to Access for several years, and unfortunately, something happened…read morethat made me so unhappy that I will not give another dime to that place. I had made appointments for their annual vaccines and checkup. Since I made the appointment on the same day, I had to pay a fee to hold that appointment. I was also given sedatives for one of my dogs who has really bad anxiety, and they require that she takes it before being seen. On the day of my appointments, I took my first dog in, paid hundreds of dollars as usual for his shots and his appointment. And then when it came time for the second appointment, I had gotten my times mixed up. I thought it was at 3:30 p.m., when really it was 3 p.m. My phone rang, and the vet was calling me at 3:08 p.m. to ask if I was still coming. I had acknowledged that I made a mistake and told them that I thought it was at 3:30. I asked if I could just come in right away, I would head there right then and there to get my dog seen. I was put on a hold and the receptionist came back and said she spoke with the tech and the answer was no. I explained to her that I was desperate and it created a huge problem for me because as a doodle owner, many people probably can relate to the fact that grooming appointments are a necessity with doodles. It isn't optional. And I had a grooming appointment for my doodle coming up within the next week and a half. And if she does not have her shots, they'll refuse her. And I explained my dilemma to the receptionist and all she did was continually remind me that my appointment was at three o'clock, which I had already acknowledged I made that mistake, but I was pleading with them to help me out. She then told me she would check the calendar at both the Jeff and New Albany locations for anything available before that grooming date. But unfortunately, she told me there was nothing available until weeks later. I asked her if she could please make an accommodation for me, that I'd been going there for quite some time, and that I'd already given my dog sedatives that she was feeling the effects from. And ultimately, all the receptionist did was she continued to remind me that my appointment was at 3, and that she unable to help me out in any way. Also she said I would more than likely lose my fee I paid to hold the appointments. This is upsetting considering you go to a place like Access where you commit to spending hundreds of dollars on a regular basis, and that the fact that she called me to ask me if I was on my way, because I guarantee if I would have said, yes, I'm on my way, she probably would have let me continue to go there and be seen. Otherwise, why else would she have called me to ask? But because I said I would leave my house right then and there, for some reason that changed things, and she said no, and then on top of that, was unwilling to make any kind of compromise for me. I feel like this is poor treatment of customers that spend a lot of money at their office. I was treated in a cold, harsh manner of constantly being reminded that I made a mistake, which I had already admitted to, but she was unwilling to move past that and work with me. I will no longer be returning to this office, and I will definitely not refer this vet office to any of my friends or family.

Amazing staff amazing doctors prices are great they have taken care of both of our dogs. I would…read morehighly recommend them.

Wonderful staff. Had a lot of work done on my pupper. Teeth clean, extractions, update on all…read moreshots, tested for heartworm and am assortment of other things like like to hide inside your pup. Needless to say after all that, they charged me a reasonable price. Thank you!!!

In the event your looking for a caring and cost effective place for treatment you want to come…read morehere. They are always caring, supportive and never do you feel rushed and they answer all your questions in detail. My dogs voted to give them bonus stars.

I wish I could give them more stars. These folks are so kind, helpful & make their pet owners…read morecomfortable. We had to go here for an emergency with one of our pets...even our usual vet couldn't get us in. Without their staff and amazing vet, I know we would have lost her. They even checked in with us over the next few days. You couldn't ask for more compassion and professionalism. We are not folks who have a lot of extra money just floating around & even though we couldn't afford the recommended services, there was no guilt or pressure. They helped save our beloved animal and respected our situation. There's not enough thanks to give this office and their staff...from the first phone call to long after you leave their office.

Any time I have been to Audubon, my furbabies and I have been treated so wonderfully…read more Twice, I have had to have a pet euthanized. They were beyond kind and caring. Made the experience less stressful. I , highly recommend them.

I have been taking Isabella there since she was 7 weeks old, 10 years this year. I love everything…read moreabout it this place. Dr Eden is the best! She knows Bella and Bella loves her. The staff is very accommodating and will get right back with you if you have an issue or emergency.

Dr. Bill McDonald was one of the most amazing men to ever walk the face of this earth. His passing…read morewas truly a loss not only to his family and friends, but to this community and the animals in this community. However, his staff and family have done a stellar job in keeping his legacy and business alive. So what makes this clinic so great? They are always there for any and everything you need. They are like family. When I call I rarely have to give them my name because they know me. My cats and bunnies are like my children. But I know that they are in the best of care when they are at the clinic. The vets are knowledgeable and take care when treating your pets. I truly love this place and will not go anywhere else. We drive from Corydon to come here. And I have heard of people diving 3 and 6 hours to bring their babies here. And that says something. I haven't had the male vet yet, but Dr. Charlynne Brandt is as sweet and kind as Bill was. And the tech Rustie is an angel! You won't go anywhere else once you've been here.