I took my shepherd in with his she's draining and a sinus infection. he was a little lethargic but…read moreacting perfectly well. his temperature was found to be 106 degrees. all the doctor wanted to do was labwork, the MO of the clinic. as a retired MD I knew exactly what was wrong with him. They didn't treat his fever and wouldn't without doing money-making labs. They gave me a handful of prescriptions. the only one we needed was an antibiotic. Nothing for his fever! I was able together him to swallow the antibiotic and his eyes cleared up overnight, though he woke up the next day blind and deaf from his fever and died 3days later. Be wary of this clinic!

I have been going to Jefferson Animal Clinic, Fern Creek for as long as I have lived here in…read moreLouisville. I trust the Vets there to give my precious fur kids the very best care because my furbabes deserve that! Laurie Becker , Currently Mom to Maylee, Kita, Bane, Disco and Cosmo.

My dogs have been coming here for several years now. I love that they offer traditional approach or…read moreholistic. My dog was near death and acupuncture got her back on her feet quickly. I've been coming back ever since. I'm very happy with their service and appointment availability. I'm able to come on Saturday so it doesn't interfere with work. The staff are super friendly and Dr. Rainey is very knowledgeable!

First - overcharged me on all meds, and they dont do payment plans. testing for herpes virus was…read more$260? googled jt at home - wayyyy overpriced. second -said i should "just get rid of" my 10month old kitten. when i said "i might be able to rehome her" (so she doesnt infect my other cats" Rainy said "no one will want a sick kitten". implication? euthanize her VetTech and staff wete rude and also not practicing covid-prevention best practices (we all wore masks, but they were reusing oens/not washing hands) they scared the crap out of my kitten, who is the sweetest, chillest animal in the world when they aggressively took the sample for the virus. i heard her scream from the other room, theu brought her back with her fave covered in snot and the tech just tossed her back in the cage and LEFT. didbt even wipe it off. i only went here because they wete close by and it was the soonesg she could be seen and she was having trouble breathing thru the congested nose. shoulda gone to the shively walk in clinic and made the 45 min drive check chewy for the meds they recommend to make sure theu arent overcharging you. because they are.

I want to first say that the staff at Preston Animal Hospital are extremely friendly and helpful -…read moreespecially Pam. However, my first experience with the veterinarian left me questioning the practice. Winston was scheduled for his annual examination and vaccines, as well as boarding for the weekend. They administered all of his vaccines except the canine influenza and was to complete it before I picked him up on Monday. That was not done and I had to take him back to the clinic for the vaccine. During his annual exam, the veterinarian (Sarah) and I discussed Winston's use of Simparica Trio for heart worm, flea, and tick prevention. She told me to order it through Chewy and the prescription would be placed in his file. It was not. In fact, the clinic denied his refill citing that he required a heartworm test at an additional fee. I'm not sure why the veterinarian would 1) tell me his influenza vaccine would be given later and then it wasn't, 2) tell me to continue his Simparica and order it through Chewy when she knew Preston Animal Clinic would deny the prescription if he hadn't had a recent heartworm test, and 3) why not do the heartworm test during his annual exam? Having recently moved to Louisville from across the country, finding a new veterinarian isn't easy. This was not a good first impression of the clinic and I feel like inter-office communication is lacking.

They are amazing and take the time to explain things. They also understand allergy dogs.read more

I have been going to this vet for years. The staff is always friendly and caring with my dog…read more They'll speak in soothing tones and pet him while giving him shots. They will take time to answer questions or talk through any concerns you may have with your pet, without making you feel like you're being rushed through the visit. They will also text or call as a follow up if there were any concerns at the appointment. For example, I had concerns about a spot on my dog's leg and they sent a couple follow up texts about a week apart to see how he was doing with the prescribed medication. Their waiting room is small and they remain busy so I also appreciate that they have you wait in your car, checking in via phone.

The entire staff of this Family owned and operated Animal Clinic are the BEST! I couldn't ask for…read morea more caring and knowledgeable vet to care for my Fur Babies! Thanks for your genuine care and empathy! Theresa Fenwick

I'm not one to leave reviews; however, I hope my story, while lengthy, will help others with making…read morea more informed choice when deciding to take their ill or aging pet to Blue Cross Animal Hospital. My dog Rylee was referred to Dr. Campbell after an MRI determined she had several strokes along with stage two kidney disease as well as a history of seizures. Our local vet (whom I have great admiration for) also gave him a glowing review as they were former classmates. We were referred to Dr. Campbell by our local vet to review Rylee's current medications to ensure they weren't interacting in a negative way. I immediately made an appointment, whichthe earliest appointment available was two weeks out, and drove an hour and a half one way to seek better care for her. We arrived for our July 8, 2025 appointment and sat in the lobby for an hour after our scheduledappointment time before we were brought into a small interior room with sliding doors where we waited another hour. When Dr. Campbell entered the room, he was very apologetic about the delay. We were able to ask him questions, and he provided answers and explanations as to how to tackle Rylee's care in conjunction with her regular vet and neurologist. We were explicitly told by Dr. Campbell that they would work together as a team. When we left his office, we had a list of new medications as well as instructions to follow up on her creatinine level a week later with her regular vet. Dr. Campbell instructed us that we would receive an email with the referral letter and additional instructions that evening. This referral letter and additional instructions never came. Less than a few days later, Rylee suffered a small breakthrough seizure. We immediately notified her neurologist, who wanted to add an additional seizure medicine on top of the two that she was already on. I called and left a message for Dr. Campbell about adding it to make sure it wouldn't interact with her other new medications. It took two weeks to receive a generic email from a vet tech in his practice about adding the medication. During this time, we followed up with our regular vet on her creatinine level and blood pressure as instructed. During our regular vet appointment, our vet told us that she had been trying to reach him each day for almost two weeks herself. Dr. Campbell never followed through on communicating with her about the changes to her medication and testing. Toward the end of Rylee's life, our vet told us that she had to call his clinic and wait for 30 minutes to an hour to speak to him. It was also apparent by this point that he neglected to read her emails or return her phone calls. After our regular vet was finally able to speak with Dr. Campbell, I received a direct phone call from him on July 28, 2025. He was apologetic and gave an excuse that Rylee's folder was sitting on someone else's desk. In the conversation, he stated, "You want answers... well, let's see... Rylee is very sick. She has seizures, she has strokes, kidney disease, and gastroenteritis." His tone of voice was no longer kind and hopeful; it became cruel and sarcastic. At the end of our conversation, he promised by 6 p.m. that day that two prescriptions would be called in to our local pharmacy, he would send a referral letter, as well as recipes for food, and follow up with our regular vet on the bloodwork tests Rylee needed. We immediately scheduled an appointment with our regular vet for the requested bloodwork. While we were in her office, the office staff mentioned that Dr. Campbell never sent over what type of bloodwork or tests he wanted performed. During this appointment, you could see the frustration on my regular vet's face. She stated that with older dogs, a lot can change in 24-48 hours. Dr. Campbell never followed through with the prescriptions, sent over the testing instructions he promised, or sent the referral letter. We had to make the tough decision to let Rylee go on July 31, 2025. Although Rylee was not in the best health, she was very well cared for, and we strived to provide the best possible care for her, without hesitation. Dr. Campbell truly failed her by constantly making excuses and refusing to communicate with the other vets on the team. Based on my experience, I cannot recommend Blue Cross Animal Hospital because I feel that they violated our trust and let us and, most importantly, Rylee down. Do not take your aging or ill pet to Blue Cross Animal Hospital.

More thorough than others I have been to. Vets are more specialized and staff is knowledgeable and…read morehelpful.

Took my animal in for a routine dental exam and she was returned to me with a detached retinaread more

They refuse to approve a prescription for Bravecto for my dogs yesterday the excuse was "we dont…read moreknow where meds come from thru 800PetMeds" now today the excuse has been changed to "they misused our vets names with scrips" they literally only will give meds that are marked up way too high in their office or through "their" source which also marks the meds up ridiculous prices. Just because you are in St Matthew's doesnt mean you should charge exorbitant fees to pet owners. Shame on you for your shady practices ! Do better ! Animals shouldnt be neglected because you dont give their owners honest pricing !!! ***edited to reply*** I'm well aware that you are responsible for prescriptions given hence why I asked for one. Your secretary gave me TWO separate excuses. Your office manager simply ignored my request for a call back. I had to call back yet again to find out what I could do to provide for my pets. And got nothing but spend your money with us. It's all good I've found a new Vet for my pets and will be sure to remember to tell anyone who asks for a reference NOT to use you. Have an awesome day !

This is an AWESOME practice! The veterinarians are professional, compassionate and very obviously…read morecare deeply about animals. As someone who adores their beloved four footed family members I have to really trust a practice to let them have charge of their healthcare. I totally trust this practice! Elizabeth G (Brad's wife)

I have been seeing Dr. Gregory and Mollie for years and I have never ever been so thankful to them…read more I'm in tears writing this. I have never been turned away and we lost a precious bearded dragon unexpectedly and the office was so kind it brought tears to mine and my husbands. They sent us the sweetest card and it is still on my tv stand right now. I know that (should) be common but it's not. Everyone signed it. Mollie is the SMARTEST person I have ever met when it comes to caring for our pets. Dogs, cats, reptiles, birds, and everything else in between. I am so grateful to her and Dr. Gregory for their amazing work ethic and bedside manner, and just the fact that they're ALWAYS there for our pets and us, and our feelings for that matter. That's the difference this doctor, and staff make and mean to my family. Mollie thank you for your hugs, your heart, and literally all of your amazing advice that has taken SO much of your time and patience...you are flawless. You have no idea the impact of emotions, you have helped us heal before we left each and every time.

My animals are EVERYTHING. Like I am one of the people that would not come out of a burning…read morebuilding without my animals. Like I am the person lobbying for a DB to track people who abandon/abuse animals with forced registration so that they can't ever adopt or have anything to do with animals again. Keep that in mind with reading this review. My mom knows how I am about my babies. I was recommended by her, an endowed chair at University of Louisville to take my animals to Barbour Lane Animal Hospital upon moving to Louisville. I only mention her position to say that she sees & talks to ALOT of people as part of her job. She told me that all the professors & students that have pets & they take them there as the Vets are amazing. People drive from South Louisville & downtown up to Barbour Lane Animal Hospital to get the best care for their fur babies. I LOVE LOVE LOVE this Animal Hospital for sooooo many reasons: 1. The STAFF (front desk folks, techs, vets, and resident cats) are super friendly and it is clear from the minute you walk in that they CARE deeply about animals & their clients and are super passionate about what they do. 2. Both Vets are phenomenal. Dr. Mary O'Grady was who I saw first (although, I was told by many people they trust & love both vets so they book with either based on availability). This is so helpful & allows for more flexibility for those with busy schedules. 3. The way they schedule appointments is so efficient & personable. What I mean is that when you drive up you are the only one at that time. It is like a personal dedicated hospital (front desk, Vet time, and check out) for you & your pets. 4. The prices will not BREAK the bank and are soooo reasonable for the care & attention. I had put off professional vet brushing of my feline babies because I was petrified of them not waking up from the anesthesia; especially my older cats (not even being dramatic as I cancelled at other vets in TX multiple times). You can see I am a handful and full of anxiety. The staff here IMMEDIATELY gave me positive vibes & for the FIRST time in years, I let my felines "go under" for cleaning by Dr. O'Grady. They were patient (the amazing Tech & Dr. O'Grady) with me by explaining the expected process, timing, and after care...multiple times. They also called me the second the surgery / cleaning was over to inform me that my kitties were out & did amazing. They send you home with personalized instructions & personable notes about each animal. This is truly an amazing facility and we are so lucky to have them here in Louisville!!! Thank you Barbour Lane Animal Hospital! The reviews from our wonderful Yelp Community & client referrals speak for themselves on this amazing facility!! Trust all the positive reviews & you will not be dissapointed.

The staff at Barbour Lane Animal Hospital has consistently proven to be professional, informed,…read moreknowledgeable and sympathetic; I really cannot say enough positive things about this animal hospital. I have had all types of animals all my life in various states and the vets, tech, reception and other staff members are truly the best at Barbour Lane. Your pets will get superior care here.