Service was decent, but two complaints. 1 - They misstated the cost after insurance, I had to pay…read moresubstantially more. 2 - Most significantly, they performed various tests, including dilation and others that severely affected my vision for a day. They did not advise of the expected loss of vision and unsafely released me to drive home during rush hour, unable to see street signs, lines in the road and even traffic signals. Almost wrecked a couple of times.

This place has a horrible customer service. I waited over…read moresix months to finally schedule an appointment for an eye exam on November 1, at 9:20. They texted me 2 hours before the appointment to informe me they had canceled due to Doctor Hanrahan not coming to work that day and had to reschedule. I got rescheduled for November 11 at 16:20. I arrived at 16:18 and the reception had two people ahead of me she spend 15 minutes to attend them by the time she attended me she said since it was past 16:20 I would have to reschedule. Obviously I will not. The hell with them!!!

I came here after I needed an update for my lasik after 10 years or so. The doctor let me know that…read morebecause I've already had lasik, I could not do it again, but instead PRK. The process was fairly quick the day of, besides the wait time. One thing I wish was better communicated ahead of time was the post-care instructions. It would have been helpful to get those when you schedule your surgery day. Three weeks later, my eyes have adjusted back to 20/20 vision without the need for glasses again. I hope I get just as much time if not more out of this go round.

Came in for consultation for lasik. Called and was able to get quickly in. Easy to get too on maps…read moreyou do have to be buzzed inside. Once inside I was greeted by Kevin, he is courteous, warm and knowledgeable. He was patient with me on the eye exam consultation and very informative of my questions.

AMAZING doctor and wonderful staff. Super accommodating and friendly. Husband went here a few years…read moreback when he got a sliver of metal in his eye welding. He had always remembered the doctor so we went back for our son to get his eyes checked and it was quick and easy! Definitely recommend.

It's been a couple years since my last appointment here. I had a change in insurance and when I…read morebooked the appointment over a month ago I mentioned on the phone that it would be through Medicaid. I made sure before calling on the site for the vision coverage that they were covered. On there it clearly has them listed. Anyways I got the appointment scheduled. When I arrived on time today I was told that they don't accept the medic aid vision insurance. I'm very disappointed that they did not inform me of this when I set up the appointment nor prior to the appointment. It was very unprofessional. I don't appreciate my time and gas being wasted like that. I definitely will not be returning after that experience.

I have not had my procedure yet because it has now been rescheduled twice…read more I called the national call center to confirm the appointment for my procedure. I had been told by the call center that I needed an additional consultation because the initial consultation did not include dilation. (Side note: Having a national call center is VERY messy and disorganized, and it should be easier to simply call the office directly. This was my first annoyance.) I then asked to speak directly with someone at the Albuquerque office, who confirmed for me that I did NOT need a second consultation, and he proceeded to schedule me for my procedure. I asked multiple times if this was in fact for my procedure and not a consultation. He assured me that yes, I would be having my procedure. I was called the day before telling me the surgeon had "scheduling conflicts". I was rescheduled for a week later (today). I arrive today and am told by the receptionist that I am scheduled for a consultation and that the surgeon is not in today, even though she is able to read the notes left by the other gentleman that originally scheduled me - notes that emphasize that I had called to confirm that this appointment would be my PROCEDURE, not consultation. I am now rescheduled for two weeks from now. I wish I could come in sooner, but I cannot move around my schedule AGAIN to accommodate their limited availability to be able to come in next week. I was so excited for today. Altogether I am so disappointed, and this experience has left an incredibly bad impression. It is beyond frustrating to have cleared my schedule for this procedure TWICE now already. I am very lucky that my job affords some flexibility, but had I been in my previous position, this would have been two days in which I would have requested PTO and been deducted those hours because of this office's inability to just double check their scheduling. I do not want to go through the hassle of another consultation elsewhere but I am very, very reluctant to keep my appointment with this office. I will be looking into other options and will not recommend this office to anyone.

Currently at my appointment for a consult and as of right now I've been waiting here for over 40…read moremins when I had an appointment scheduled. My first impression of this place is now they are slow and fall behind schedule with their patients. I will write another update soon after the appt to see if the wait was worth it, but as of right now I am annoyed. Also the TV is pretty glitchy...

In 2024, I was diagnosed by a doctor at this clinic with dry macular degeneration. Believing that…read morediagnosis to be correct, I lived for more than a year under the impression that I was slowly losing my vision. The anxiety and emotional stress from that belief had a significant impact on my overall well-being. Recently, a comprehensive re-evaluation by a retinal doctor at UNM Hospital confirmed that I do not have macular degeneration. My findings were instead limited to mild hypertensive changes and a small, stable retinal traction area--conditions unrelated to any degenerative disease. I believe this experience underscores the importance of confirming complex retinal findings through advanced imaging and specialist review. I encourage patients to seek a second opinion when facing a serious or life-altering diagnosis.

I guess I should've checked the reviews before I went here. I used to go to Casey optical and…read moreabsolutely loved the facility and Dr. Kniffen. Unfortunately they stopped taking my insurance so I had to find a new optometrist. Sandia vision clinic was close by, but come to find out, that's about all it has going for it. in short: their glasses suck and their return policy also sucks. I ordered progressive lenses with basic frames which set me back more than $400. Anti-glare, which comes with scratch resistance, contributed to the cost, but I wanted them for night driving so that was recommended. As soon as I got them, I could tell they were far inferior to the glasses I got at Casey for about the same price. A) They did not reduce starbursts, as they claim to (or at least not well); B) After two days of owning them, they acquired significant scratches, though the pair I bought from Casey three years ago are still like new; but worse, C) they are so blurry on the peripherals, they provide only an hourglass shape of correction. It makes me feel a little woozy wearing them because of the abruptly inconsistent clarity. They said that's normal for progressives, but again, I had no such issue with my Casey pair. Regarding service: The doctor was nice. But upon picking them up, i waited 20 minutes for the only person available to fit them to be done serving someone else. Finally, another staff offered to take care of me since the wait was so long... (why had I waited that whole time to begin with then??) I tried them on and did not like them, but I (and they) figured my eyes would adjust. After a month, they still had not, so I decided to get the standard lenses instead. But when I tried to change them based on their 90 day policy, I was told they can't refund me the difference I paid for the upgrade (about $200). I suppose I understand they can't lose a bunch of money on returns of specialty lenses, but surely they could offer SOME accommodation. It otherwise would've been a $20 copay! I expressed my dismay about that particular ripoff, asking can I at least have store credit? She said "I'd have to ask my manager." Blink. Given my thinly veiled dissatisfaction, I think it would've been more appropriate to say "I understand your concern, let me just go ask my manager about that." Well how about a basic second pair then? "That'll be $100." Blink. So can you tell me why my scratch-resistant lenses look like this? "Yeah, scratches can happen from the weirdest things." Blink. Location: there are two off-street parking spaces, both reserved for handicap placards. I'm not saying Sandia vision clinic is Albuquerque's worst, but it is far and away worse than my other optician experience. I will absolutely NOT get glasses here again.

I used to absolutely love this place been going there for a few years and I liked them much better…read morethan of but the last interaction in February the front office staff were catty and had poor attitude. I was sent elsewhere specialized and was supposed to return to this location so my eye exam could be . I been waiting to hear back from them to let me know they got the results so I can do my eye eyeglasses are really outdated. I finally couldn't wait any longer so I called them to touch base And they. make an appointment for me until they got my medical records. They reach out and get my medical records because they told me that they wouldn't do it even their literal responsibility. I asked to speak to a manager, and instead of her educating the front office staff about Customer Service. She went out of her way to call the insurance company and remove the charge for an eye exam. She could have easily reached out to Associates of New Mexico to get my. she took the time to reach out to the insurance so they would no longer see me. Garbage management. I love to support local, but not when it involves supporting a business who employees jerks who treat their patients like garbage. Go elsewhere. The women who work up front are horrible and condescending

They used to be a great eye care center. But unfortunately they have fallen off the deep end. Poor…read morecustomer service, shady hours (literally never open), and poor care. They haven't gotten back to me or answered their phones. I hope this business changes with the times before it's forgotten in time.

I have come here for years , I like the doctor. He cares about your eye health. He has always…read morehelped me with contact and vision exams. This year I said maybe I'll order my glasses here also, usually I go to Costco. When I started to look the lady came over and asked if I needed help. I told her yes and she asked about my insurance. The young man that just did my vision payment brought her my insurance sheet she glanced and said you have "Spectera, that is not good insurance ". That just made me say to myself, okay can't get classes here. She continued to say my insurance is very bad, her words. I was looking at Oakley frames and she said your insurance will not cover Oakley, you have spectera. I told her I have had the same insurance for years and didn't know it was bad and I guess I am going back to Costco. I asked her are you sure my insurance is that bad. She said, yes, spectera does not cover many things. At Costco the guy said my insurance covers a lot of things why she would say it was bad he did not know. I will continue to go here for exam but will always go somewhere else to get glasses and contacts

Dr Babbington and his Assistant are kind, thorough and treat you correctly. This is really…read moreappreciated. We talked about eye Health and the Doctor is knowledgeable and makes you feel very comfortable. I would suggest him to anyone and if you pay out of Pocket as we did as our Insurance is there but hasn't been set up yet, it's wasn't expensive at all. The Office Manager Nick is thorough with Insurance (and we all know Insurance is complicated). He's really good on the phone and setting up appointments and answering questions. We plan to go in and get glasses once our Insurance is properly set up by Employer. Dr Babbington Senior is very part time and his Son is there all the time. He worked with his Dad growing up in the Practice then came in as a Doctor so he knows his stuff. I highly recommend them. I also appreciated the mask wearing and cleaning during this time.

Dr Eric Tran is easily on par with my former optometrist in NC, who was at that point was the best…read moreoptometrist I'd ever seen in my life. Dr Tran is kind, caring, understanding and actually listens. I highly recommend him if you're looking for an outstanding optometrist in the ABQ metro area.

I'm so surprised by the bad reviews because Dr Berry and his whole staff are so friendly and…read morehelpful! I didn't wait long when I got in. The tech was very knowledgeable getting me thro all the exams before seeing Dr. Berry. That man is smart and very nice! Definitely would recommend!!

I have been going to Dr. Irons for many years. This place really has all the advanced technology…read moreand the latest in eyewear. In the past few years, I have watched as customer service has declined. It has become a cattle call. With my appointments being rescheduled (2 times). No personal communication. It has dwindled to the move them in and move them out mentality and it shows. I have decided to try a new place next year and see how that goes. I want to be treated as a client who has been seeing you for years not as someone you want to get through the service line. I have been wearing eyeglasses since the age of 4 years old. They are a part of who I am. I have spent thousands of dollars on the most fashionable, the thin lenses, the blue lens and more. I wear both Rx glasses and sunglasses. So disappointing to see such a popular business forget that the personal touch is what keeps people coming back.

I want to give a big thank you to Dr. Alissa Irons and her entire staff at Blink optometry…read moredowntown. They're a very helpful and compassionate team, and I'm very grateful for them and their top-notch service and expertise.