My Husband and I came here for round Two Sunday. April 26…read more,26 to celebrate Our 22 years Wedding Anniversary Celebration. The Server was good. The Drinks and Cigar was oh MY . We meet and talked to some Amazing people from Iowa .

I was introduced to this cigar lounge by a colleague in San Diego, and upon my visit to New…read moreOrleans, I was eager to experience it. Upon our arrival on the first evening, we were kindly greeted by Ebony. We proceeded to find seating in the lounge, and I then made my way to the restroom. While washing my hands, I noticed that the soap dispenser was empty. I informed Ebony of this, and she promptly notified her colleagues, and the dispenser was refilled without delay. After washing my hands, I rejoined my party at our table. Ebony entered the lounge to check on all guests, and upon noticing our readiness to order, she approached us and asked if we had any questions. I inquired about a specific cocktail, and although she was unsure of the answer, she offered to consult the bartender on my behalf, which I greatly appreciated. Upon her return, we placed our drink orders, and she continued to check on us throughout the evening as we ordered additional rounds of drinks. During our conversation, I asked if she could recommend any exceptional dining establishments that catered to our preferred cuisine for our visit. She engaged with us and asked about our culinary interests. She went above and beyond by providing a list of several places tailored to our preferences, all of which proved to be delightful. We thoroughly enjoyed our evening, including the service, beverages, and atmosphere. However, it was truly the outstanding service provided by Ebony that made us eager to return. The following evening, we returned with the hope of seeing Ebony, but unfortunately, she was not present. This did not discourage us from staying. We took our seats, and it was quite some time before anyone attended to us. When Audrey finally approached, I asked her if she knew whether Ebony would be working that evening. She informed us that Ebony was no longer with them. Consequently, we understood that Ebony no longer worked at the establishment. We then ordered and received our cocktails. When we were ready to order another round, Audrey was clearing tables, and we asked if we could place another order. She requested a moment. After she finished clearing and cleaning all the tables, she proceeded to retrieve all the lamps from the storage cabinet to place on the tables without putting our drink order in, as we already had an open tab. A table that had been cleared still contained a customer's cigar cutter, lighter, drink, and water. The customer returned from the restroom with a confused expression, as he had not finished his cigar and drinks. Audrey then stated, "Oh, I thought you were done," with an unapologetic demeanor, and escorted him to the humidor to retrieve another cigar. Audrey returned to the lounge, and another couple attempted to clarify to Audrey that the other customer had not yet finished. Audrey, however, responded with a nonchalant attitude, stating "Oh, he was done." As Audrey exited from the lounge, we observed Ebony entering the lounge. We informed her that we were under the impression she no longer worked there. She inquired as to why we held that belief, and we clarified that Audrey had conveyed that information to us. Audrey provided unsatisfactory service and we were ready to close out our tab as we still did not receive or next round of drinks. Following all of that, Audrey eventually asked if we were ready to place our order, and we chose not to order the drinks we had desired earlier in the evening due to her lack of service. Once more, with an unapologetic and nonchalant demeanor, Audrey stated, "That's fine." Ebony came out to close out our tab but we indeed ordered another round due to Ebony's service. Had we encountered Audrey on our first evening, we certainly would not have returned for a second night. Therefore, we extend our gratitude to Ebony for making our initial visit enjoyable and for encouraging our return. Should we have the occasion to return, I would respectfully decline to have Audrey as our service person and would choose not to patronize this establishment unless we could have Ebony as our service person.

The way a Cigar lounge should be. The service is amazing and the selection is unmatched. We…read morereceived a tour of the entire place including the members only area plus the VIP side that can be rented out or used for events. Very refined yet relaxed atmosphere. Met a few members that treated me and my wife phenomenal. Thank you for an amazing afternoon of conversation and cigars. As well as educating on some cigars I was not aware of.

Fantastic spot to have a cigar - great selection excellent ambience plenty of seating. Service is…read morefantastic too. There's even a restaurant right next-door. Highly recommend recommended.

Sometimes you just fall into a great experience. Four of us were in Slidell for a Cajun swamp tour…read moreand we were all hungry and thirsty post tour. We initially were going to a sports bar across the street when Whiskey and Ashe caught our eye. What a great find and experience. Spoiler alert I like cigars and bourbon and Whiskey and Ashe exceeded my expectations. They have a wall of bourbon and rye plus and additional spirits and beer for non-brown liquor drinkers. since we were the only ones in the bar our bartender took excellent care of us. We had many samples and the local Louisiana Seven Three Distillery rye was one of my favorites. If you want a smoke they have a fully stocked humidor and cigar specials. There is a very comfortable outside area with TVs. We all agreed that if Whiskey and Ashe were in our area, we would live here! Since we were ride sharing we spent the afternoon here, ordered food from next door and shared it with our bartender/bourbon guide. Plus one is now a bourbon drinker (sort of) as she was introduced to a bourbon espresso martini. Wow, it was delicious.! Our bartender, Griffin, was young but so knowledgeable and he expertly guided us through our tastings. Pro tip: If Griffin your bartender tell him the folks from Austin said he needs to tell you his apple joke.

Great location close to food and across from another bar. Very nice decor and overflow space to the…read moreback covered patio that has music and a large Tv. Enjoyed the drinks and the Drew cigar. Will visit again if ever in the city.

Forget the haters. This cigar bar is fantastic! I almost missed this phenomenal experience because…read moreof a few low reviews. That would have been a mistake. The cigar and bourbon selection is fantastic. Plush leather and music with soul make the experience full. All great. It's not cheap if you use a card...so bring cash.

DON'T PATRONIZE THIS BUSINESS! THE OWNER IS RUDE AND DISRESPECTFUL! My husband and I went with 6…read morefriends to watch the first game of the NBA Finals. After spending around $1,000, which included an automatic 20% gratuity , which they didn't earn, before the game ended, the owner came over to us, pointed to the door and rudely told us we had to leave because they were closing. He basically treated us like we were free Loaders and didn't just drop a $1,000 in his establishment and mind you, we were the only patrons in there! I LOVE NOLA, BUT THIS PLACE WILL NEVER GET MY BUSINESS AGAIN!

Awesome spot! The service was great, the vibe was relaxed, and everything felt welcoming from start…read moreto finish. I definitely recommend them and can't wait to go back again.

Great service, fresh cigars, great selection, nice whiskeys can't get better. We can highly…read morerecommend

If you're a cigar aficionado, this is a must-stop in New Orleans. Watching the cigars being hand…read morerolled right in front of you was an awesome experience, and the smell inside the shop is incredible the moment you walk in. They have great deals on their cigars, a solid selection, and a nice spot to sit down, relax, and enjoy a smoke. Definitely worth checking out.

Stepping into the Cigar Factory in the French Quarter is an experience unto itself and feels like…read moreyou are stepping into the past where times were a bit simpler! We had a few cigar aficionado's in our group, so a stop here was high on the priority list for our time in the French Quarter. When you walk in, you are greeted by a few locals hanging out smoking freshly rolled cigars. Behind and around them are relics of the past from photos, art, pipes, signs and collectables that are all things cigar. While all this is cool, the coolest part was witnessing the birth of a new cigar via one of the master rollers that are stationed inside, smoking and rolling. The process is unique and fascinating to see, and seeing something handcrafted in today's world is wild! They have a wide variety of ready made cigars, boxes, accessories, etc...plus a bit of merch as well. The staff were are friendly and super interesting to chat with. Overall, really cool experience, whether you are a cigar person or not!

Small lil spot but a mighty selection. It was mid day so a full bodied Padron was going to be too…read moremuch! Was introduced to diet Padrons! Not as heavy or full bodied, but not lacking that flavah. Met a couple from Philly, the lady's brother went to the same college as #1 son.. same fraternity! They know the same peeps! Wow small freaking world. Watched Jimmy buckets put another nail in the coffin of the upstart Knicks. Even for what it's worth watched the Kentucky Derby, all 5 minutes of it. Locals and tourists alike, smokin stogies in a convivial spot in the Quarter. This might be my main hang whenever we're back in town!

No complaints prices and selection was good. Not enough seats. The selection on the cigars were…read morepretty good

We were given a small snack dish upon arrival. Service was unmatched. This was a great place to…read morehang out and have a quiet drink and listen to the piano player. Would go back again in a minute. Make sure you use the front entrance of the hotel.

This is my favorite bar in New Orleans and we just love that it is in the best hotel in New Orleans…read moreas well. The drinks are superb and the service is excellent. We always enjoy the bar snacks and especially those butter olives....DIVINE! There was a man playing piano when we were there last and the music is a wonderful backdrop to begin a wonderful stay in New Orleans.

Awesome place, huge selection! If they don't have it, they know how to get it! Great smoking lounge…read morewith tons of really cool people. There is even a members club you can join that's not pricey. I have nothing negative to say about the entire operation. Love this place!!!

6 stars would be appropriate. Ambiance, staff, and selection were all perfect. Also found a small…read morebatch run of a specific brand I've looked extensively for.

What a beautiful evening at the Fountain Lounge. Terriona attended to my table quickly and she…read moreefficiently shared about the daily specials. I ultimately ordered the Sautéed Garlic Shrimp with butternut squash risotto. The presentation was beautiful and the flavors were rich and creamy. Also, Eddie kept my water glass filled and made me feel special and welcomed. The ambiance at the Fountain Lounge is classic luxury. Plus, the staff is always on point. They even remembered my special occasion when I last dined there. Plus, the team was attentive and quite friendly. My only complaint is that the piano is no longer there. Apparently, the powers that be decided to remove the soul of the restaurant. In the days of old, a pianist played sets during dinner. Not only did it make guests truly appreciate the musical style of New Orleans, but the melodic music also drew others into the restaurant. What a shame to have lost the heart and soul of the restaurant. Yet, the staff does their best to create a warm and welcoming environment, while the chefs provide truly top notch cuisine. Whether staying at the Roosevelt or simply enjoying the French Quarter, the Fountain Lounge is a perfect place to enjoy delicious cuisine and top notch service.

Best Eggs Benedict I've had in awhile. Nicolas is fantastic and helps make this place extra…read morespecial. Service is always 10/10. Not a tourist trap, I'm on the best bank and always visit the lounge. Typically with restaurants so beautiful you're paying for the atmosphere not the food. You always get both at the Roosevelt!