Had carpet cleaners out, for the first time. Not super happy. HOWEVER,…read morea second call, and they were very apologetic. Secondly, went over the areas I was unhappy with, and it looks amazing. So appreciated knowing we were unhappy. They want their reputation to be stellar. Highly recommend

Very impressed with the work. Carpets in 2 bedrooms and our wool area rugs look great! Price was…read morevery reasonable too. We will definitely use them again and recommend them to our family & friends.

Scott is a passionate and fantastic professional. We have a very treasured rug that took Two women…read moretwo years to hand tie. We trusted Scott and he delivered with exceptional results. Our treasured rug is back and looking fantastic once again. We would highly recommend Scott to anyone looking for expert handling of very very special rugs. He far exceeded our expectations

We had tried to clean our area rug with a Rug Doctor from the local hardware store. This left the…read morerug with an all over yellow/tan stain, especially noticeable one the white areas in the pattern. I called Scott at GTRC and he immediately diagnosed the problem...our rug contained natural fibers which had reacted to the Rug Doctor solution. He explained the chemistry of the stain, and had lots of experience in correcting this problem, although he was honest to say that his technique had about a 75% success rate in these situations. When we dropped the rug he said that we would only be charged if he was successful and if we were completely satisfied. Two weeks later the rug was ready, and it looks amazing, The stains are completely gone for the most part, and barely noticeable in only a few small spots. Scott is really a "rug whisperer", and we learned so much about caring for our rug in the future (including how best to take care of pet stains and spills when they happen). He is super smart, honest, and kind. It was a joy doing business with him.

They were very helpful very kind. Have two small dogs worked around them. We're willing to have my…read morehusband help move TVs and furniture that they weren't supposed to move. Listen to us very helpful. Very happy with their service.

Prompt and courteous. Disclosed potential limitations of removing red wine stain. Successful…read moreresult. Very free w info on rug and carpet care, even considerations when buying rugs. I decided to use their cleaning at the shop, as that is more efficacious.

I am so VERY happy with the work that was done on our too old, too ugly nylon carpet. I will…read moredefinitely be recommending them to all our friends and neighbors and will keep their number in my permanent directory

James at Pristine is very professional courteous and does a thorough job. I highly recommend him…read morefor any carpet care from spot cleaning to wall-to-wall cleaning. I prefer Pristine over larger carpet cleaning companies because of the consistency of work performed. No service professional turnover with this company!

When the ice dams on our roof brought water on the floor on the walls, and the ceiling I called our…read moreinsurance company and they recommended ServiceMaster. Our experience from start to finish was fun, informative, and the crew was nothing less than professional and accommodating, even calming our fears on the emotional side. Raeann, Tyler, and Sean were amazing to work with, we could not have asked for better service all around! In the midst of a sudden rate of ice dam claims they pulled from their surrounding ServiceMaster pros to get them all done locally, we highly recommend this team for all your emergency home repair in any disaster! On top of all that, the cost was much lower than we expected.

unfortunately, they do not have a negative number to review this company. Service Masters showed…read moreup over a month after my pot fire on my stove in my rental. When they finally showed up they made absurd quotes an insisted on the whole downstairs being gutted. Again, a burnt pot on the stove. This project took over 3 months but actual people at the location working took 2.5 weeks with actual people on site. When I asked about progress and changes to the existing structure (paint changes no longer carpet etc) the project manager or lead for Traverse City, MI, Sean SEabass said none of my business as I was just a renter, and he only talks to property owner, not the landlord on my lease Please note I rented from a property management company , Stay North, who what I later learned only deals with very low vacation rentals and does not even have the proper licensing to even be a property manager. Sean Seabass refused to share any information with myself or my unlicensed wrongfully practicing property manager. He told me none of my business when my insurance was covering the damage, and I was baffled by the extent of remodeling needed to be done over a burnt pot on the cheap crappy stove. In addition, to taking 3 months and over quoting and taking advantage of this minor accident, SErvice Masters , took all my belongings, insisting they be cleaned. They took over 2 months probrably 3 to return and when they did not damaged items such as all my electronics came back broken. My 2k television all of the sudden has a broken screen when I watched and hung out in this apprently toxic living room for over a month until they arrived. I later learned by the staff myself and family were exposed to botulism. Apparently, they only gave my insurance maybe 10% of the damaged items and just returned broken things that were not broken before, as well as forgot things such as my dining table, a large bench, an ipad. I have spent multiple months trying to get a resolution and was threatened and spoken so rude to by Sean Seabass and their team. In a nutshell this company took advantage, took their time, and stole and damaged my belongings and refuse to communicate with me. I have had a list of items missing or damaged and they won't respond. DO NOT LET YOUR INSURANCE COMPANY WORK WITH THIS COMPANY! They are corrupt and will only try to steal or over quote your property to make a buck. Do not work with SEAN SEABASS as he is rude, makes threats and basically a corrupt thief working to make a buck and work his way up the company. A newcomer to the Traverse City area and maybe needs more accounts, etc to live with the cost of living here compared to Midland where he comes from but beware of this company and DO NOT LET THEM IN YOUR HOME AFTER ANY INCIDENT! DO NOT LET THIS HORRIFIC CORRUPT COMPANY IN YOUR HOMES. TRY ANY OTHER VENDOR THEN THIS AS I AM GOING ON 6 MONTHS WITHOUT MY BELONGINGS AND HAD 10,000 WORTH OF ITEMS NOT DAMAGED BY FIRE RETURNED BROKEN, NOT REPORTED TO INSURANCE AND THEY REFUSE TO RESPOND OR SPEAK TO ME. Get this corrupt suspiious rapidly grwoing company out of this county and out of this state for good. After a tragedy the last thing people need is the people hired to fix the problem and paid by your insurance only making the situation 10x worse and breaking, stealing your things and not even submitting to insurance for reimbursement. Honestly, we have enough issues in this country today and rents are sky high to have a corrupt renovation vendor from Midland, Michigan that is eating up the competition by taking advantage mistreating, breaking and stealing their things and over quoting the damages so they can't either make more money or get promoted. I cannot say if this is a regular occurrence but i highly doubt this is a one time case. DO NOT LET YOUR INSURANCE COMPANY HIGHER SERVICE MASTER UNLESS YOU WANT A TRAGEDY TIMES 10 TO HAPPEN AND HAVE THEM CAUSE MORE DAMAGE IN DESTRUCTION THAT SURPASSES THE INTIAL INCIDENT.

We found Bigelow through a web search. We had not had our carpet cleaned for the past 16 years. Our…read moreclothes dryer duct had likewise not been cleaned over the same time period. We could not believe the quantity of lint material removed from our long 15 foot dryer duct, enough to fill at least half a bushel basket. Steve thoroughly cleaned the duct and dried it with a powerful blower. Afterwards it took less than half the time to dry a load of washed clothing. Our carpet looked amazingly improved after the cleaning (it was very dirty). However some of the heavily tracked areas still showed soil. We wonder if going over those areas a second time may have made a difference. The owner Steve and his son did all the work themselves, were efficient, courteous and knowledgable. I would recommend them.

First time I have ever used Steve Bigelow for carpet cleaning…read more I was referred to this company by Carpet Galleria. All in all he did a good job on the carpet however there was a substantial soil pattern in the walk area that did not come clean. He is willing to come back out and clean that area a second time but for an extra fee. Carpets do not show soil entirely to a carpet cleaner until they are completely dry. I am from an area with tremendous choices in carpet cleaners. Where I am from prior to moving to the Traverse City area, carpet cleaners will come out within the first week and clean it a second time to see if they can remove the stain at no charge. Not the case with this company, not happy at all. He may be a good carpet cleaner but not good with customer service! Sadly still looking for a good carpet cleaner in the TC area.