Had carpet cleaners out, for the first time. Not super happy. HOWEVER,…read morea second call, and they were very apologetic. Secondly, went over the areas I was unhappy with, and it looks amazing. So appreciated knowing we were unhappy. They want their reputation to be stellar. Highly recommend

Very impressed with the work. Carpets in 2 bedrooms and our wool area rugs look great! Price was…read morevery reasonable too. We will definitely use them again and recommend them to our family & friends.

Prompt and courteous. Disclosed potential limitations of removing red wine stain. Successful…read moreresult. Very free w info on rug and carpet care, even considerations when buying rugs. I decided to use their cleaning at the shop, as that is more efficacious.

They were very helpful very kind. Have two small dogs worked around them. We're willing to have my…read morehusband help move TVs and furniture that they weren't supposed to move. Listen to us very helpful. Very happy with their service.

We found Bigelow through a web search. We had not had our carpet cleaned for the past 16 years. Our…read moreclothes dryer duct had likewise not been cleaned over the same time period. We could not believe the quantity of lint material removed from our long 15 foot dryer duct, enough to fill at least half a bushel basket. Steve thoroughly cleaned the duct and dried it with a powerful blower. Afterwards it took less than half the time to dry a load of washed clothing. Our carpet looked amazingly improved after the cleaning (it was very dirty). However some of the heavily tracked areas still showed soil. We wonder if going over those areas a second time may have made a difference. The owner Steve and his son did all the work themselves, were efficient, courteous and knowledgable. I would recommend them.

First time I have ever used Steve Bigelow for carpet cleaning…read more I was referred to this company by Carpet Galleria. All in all he did a good job on the carpet however there was a substantial soil pattern in the walk area that did not come clean. He is willing to come back out and clean that area a second time but for an extra fee. Carpets do not show soil entirely to a carpet cleaner until they are completely dry. I am from an area with tremendous choices in carpet cleaners. Where I am from prior to moving to the Traverse City area, carpet cleaners will come out within the first week and clean it a second time to see if they can remove the stain at no charge. Not the case with this company, not happy at all. He may be a good carpet cleaner but not good with customer service! Sadly still looking for a good carpet cleaner in the TC area.

Excellent job! Love the feel, look and smell of my cleaned carpets! Knowledgeable, courteous…read more Totally worth the expertise. Thank you! Lisa-Kingsley

He came in made a lot of reasons why he couldn't repair. First the piece I had was new (extra left…read moreover)and wouldn't match; the molding was brittle and would crack; the carpet had a bend in whiled rolled up and was ruined and a few others. He said he left his receipt book and couldn't write a receipt for the $150.00 service charge. I told him to send me one and bill me, he wanted his service charge now. I told him I wanted a company receipt for the service charge and for the amount of the job should he get it (quote) and once I received via mail,I would pay his service charge. I feel he didn't want the job but since he came out he would gouge a service charge out of me. A text message (paper trail) was sent to him requesting the above and he replied no charge,no invoice and get someone else. I would have used "" . I don't know the exact quote but his text covered what I just mentioned.

Gary and his crew did an amazing job for us. They kept me posted throughout the job and hands down…read moreI highly recommend them for your water remediation/cleaning jobs.

North American came out to do our attic restoration. They removed old insulation and replaced it…read morewith high end quality insulation. The guys were very nice and professional. A great team. They completed the job with no issues. I highly recommend them and trust them to do work if needed in the future.

Grateful for the quick response to a stressful plumbing leak! John showed up ready to help in an…read morealready very messy home. His friendliness and kindness put my elderly mom, my spouse, and myself at ease. As someone who has a messy home I feel very lucky to have his easeful grace with moving through an obstacle course! I've heard horror stories of other companies in the area and have great trust and hope for this rather extensive project.

John and Otto showed up quick when our finished basement was turning into a swimming pool. They…read morecalmed me down because they knew what to do and when to do it. They have communicated with us so we knew what was happening and when. This felt like a disaster but actually it's been easy because Flood Fighters did all the work. They are trustworthy and very knowledgeable.