Excellent customer service at the East Hartford location! Everyone makes you feel welcome as soon…read moreas you walk through the door. They were knowledgeable,honest,and completely transparent with their valuations. I didn't feel pressured at all, and I walked away very pleased. The selection in the store was also very impressive. I will definitely be back!

Pro: I was greeted by a nice woman. Other than that, this place is not for me. It's very dark…read moremaking it hard to see anything in the display cases. No one offered to turn on a light. There are piles of stuff everywhere. It didn't give me a good feeling to be here.

If I could give it a zero star I would. Pawned with them multiple times and never defaulted i…read morealways bought my things back. I received absolutely no message either through the app, text or phone call. Thousands of dollars of items for them to keep and sell at new prices ( funny how when pawned its all worthless junk not worth anything but when they steal it from you suddenly its worth top dollar) beyond disgusted with this place. Apparently a history of buying everything back out or paying for monthly means nothing.

1stTime I went there to sell some gold the staff was polite and fair . Recently I called to ask…read morewhat percentage they paid for gold was told 90% . When I went in the owner dealt with me . He was Rude and Condescending !! Then he offered me less than 60% of the value . Won't be going there again !!!! I wouldn't recommend them either !!!

Never go anywhere else......these guys are reasonable.....and downright brutally honest with…read moreyou.....that's why you see the negative comments for this place...... Because dumbass snowflake ' social-justice warrior' can't accept the truth..... They tell you what you have, and what it's worth.... The thing most people seem to like to forget is: they gotta make a buck too people!!! They're not in business to go out of their way to HELP YOU! They're a BUSINESS! They need to make money! With that being said.....if you are in tough circumstances, and having trouble either getting your item back? Or just wanting them to " hold" it for you....they WILL work with you, IF you're genuine and keep your word? They will try and help as much as they can. I recommend AZ for all the reasons listed above. If you're a scumbag selling stolen shit, or have a bad attitude? Don't bother. You get what you give. Respect is earned, and the owner of AZ is a combat veteran and deserves to be treated as such. The best pawn shop around. Don't waste your time anywhere else.

I made a mistake buying a Shotgun from this establishment thinking I was buying Mossy500 model when…read moreit was actually the cheaper Mav88 both great shotguns but a definite price difference. This business sold me a $250 shotgun for $393. So when I realized this I called to speak about this with the owner and was told he would contact me by an employee over the phone. He never called so I stopped in one day and spoke with the owner who claimed the shotgun was a consignment sale and the price was set by a customer which sounds like an excuse for overcharging people. The salesman did not say anything about this and when I asked to see the 500 he should've corrected me No integrity whatsoever

HORRIBLE, STAY AWAY !!! as a seasoned buyer , seller & refiner of precious metals i wouldnt take…read moreanything there to sell. Tried to offer me $1000 for $3000 worth of gold and silver, just 2 of the coins were $1400 in the condition with premiums and they offer a little over $1000 for both plus a 2 full 90% ban ,& walking liberty halfs in VF condition , a roll of war nickels , a MINT condition roll of mercury dimes , and FIVE apmex1/2 oz carded bars selling retail for $675 today ( said there worth $100 for all five ) LOL .. then when i said ok ill sell them on Ebay ( rather lose 13% then 66 % ) the miserable Multiple colored hair morbidly obese women said very rudely " ok you can leave now " .. UNREAL I can see there family business has been in business for so long do to being SCUMBAGS & not do to there costumer service & honest buying/ selling ! wasn't tryin to get less then melt pawn shop prices thats why i drover 45 mins to a " coin sho" but this place defiantly isn't that ,, avoid at all cost

Waste of a drive. Went there with a few coins which I had previously Appraised. the women working…read morespent a few minutes examining the first one I present which was a Greek gold shackle from 210 BC. She then told me that they don't deal with non US coins which contradicts their main website page. I then presented a silver dollar from the mid 1800's. She told me it was worth $13. Contradicting 4 other coin shops that appraised it's $100. A complete waste of a 40 minute drive each way.

WARNING!!! THIS PLACE KILLED MY DOG!!!!…read more Me and my Mom went into this place to buy some things for our dog and to pawn some of my dusty grandpa's garbage. We brought in a vintage WW1 rifle. It was that one gun, the gun that won the won the wow. Anyway... the owner or guy working comes schleppin out of the back after buzzing us in. He has mustard stains all over his big silly face. He moseys up and goes "Whatta we have here huh?" and without hesitation grabs the rifle. He starts assessing the rifle and as hes inspecting it he blasts my moms yorky right between the eyes. Needless to say we won't be coming back to this hellhole, at least not with our pets.. ... was able to get one awesome deal on an xbok for my nephew. But he told me I got the wrong one anyway. WARNING THIS PLACE DOES NOT HAVE THE NEW XBOK MY NEPHEW WANTS.

My husband and I are celebrating our 30th anniversary this year and he gave me the most beautiful…read morering I have EVER seen!!! We have been coming to the Cash Exchange for at least 20 years now and have always been thrilled with the service and expertise provided by Craig and his associates! Since moving to Florida, we STILL call the Cash Exchange. If you are ever looking for a great deal on stunning jewelry you will not be disappointed. Thank you Craig for helping Pedro find the PERFECT ring!

I hate this place. It's cool because it has alot of good stuff. It SUCKS because they buy…read morediamonds and gold from thieves and don't double check with the police to find out if someone is calling about a theft. NOR do they hold it for a number of days to see if someone comes in desperate to find out if they got a load of jewelry in and can identify it. I had 10K of my deceased sister's jewels stolen and I called them two days after.... nothing left... all sold and melted down THE NEXT DAY AFTER THEY BOUGHT OFF THE KID. "We don't keep anything...we sell it and it gets melted down." Well DUH! You KNOW it's stolen if an 18 comes 'round with thousands of dollars worth of gold and diamonds! They know it's stolen.

An absolute rip-off, in many cases. Any time I see something interesting to possibly buy, I find…read morethe price is laughably high. Meanwhile, as I browse, I'm overhearing the staff low-balling multiple people, who are selling their stuff to the store. Here's a fun game to play if you ever visit...how many items in there can you find which are labeled from Greenbrier International (Dollar Tree), but listed by the pawn shop with price tags above $15?

Unbelievably disgusting prices. thugs buying crap from thugs. EVERY ITEM IS priced more then new or…read moreonly MAYBE 10% less. Sooooooo whats the point?