Don't even waste your time with the USPS offices in town, they're rude and always understaffed. Go…read morestraight here, you'll be helped right away by staff that actually wants to help you, they play music and it smells like coffee !

Walker and Justin took care of our many boxes of books and clothes, packing them securely, offering…read moreour pricing options and doing it all with kindness and professionalism. We were impressed by their expertise and patience. We give these staff members and their business our highest possible recommendation!

My experiences here over the past few years have been extremely positive…read more UPS has streamlined its procedures, so even if there's a line, it doesn't take long to get to the counter. Best of all, the current employees (2025) are all quite Knowledgeable, courteous, patient, and smiling! One more plus for me, since I live in the neighborhood, my drive there takes less than 5 minutes!

I prefer to leave positive reviews for places, but sometimes an experience is bad enough that I…read morefeel obligated to warn others. I paid this UPS Store over $200 JUST for packaging four car wheels (over $50 per wheel). This did NOT include shipping -- I provided the labels separately. These were shipped as four separate shipments (one wheel per box) and every single wheel arrived damaged. When you are paying $50+ per wheel for what is ultimately cardboard and packing materials, the expectation is that you are paying for the store's expertise and professional judgment in packaging expensive, heavy items so they actually arrive safely and undamaged. I specifically chose to pay professionals because I wanted them packaged correctly and safely. I even called ahead to discuss box size and was told extra room would be left for bubble wrap, padding, and protective material to keep the wheels immobilized. Instead, the extra space was left empty. The wheels arrived sliding around inside oversized boxes with only a couple of lightweight packing pillows that did absolutely nothing to secure heavy metal wheels. There was no meaningful foam, Styrofoam, rigid protection, or face protection, which is especially frustrating because the wheel faces (the most exposed surface) are exactly what suffered the worst damage. Afterward, I spoke with the manager, Joseph, who was polite and acknowledged the wheels had been poorly packaged. He specifically told me the store should have offered a more robust packaging option, which I absolutely would have paid for had it been offered. He also told me he intended to refund the packaging charges but said he needed ownership approval and was confident it would be approved. The next day, ownership refused. I was then told to pursue a UPS insurance claim -- despite the store acknowledging the damage resulted from inadequate packaging. UPS reviews packaging as part of any claim, leaving me in the frustrating position of being expected to pursue reimbursement for damage the store itself acknowledged resulted from how the items were packed. I remained polite and patient over multiple calls and gave the store every opportunity to make this right. Unfortunately, after they refused to even refund the packaging charges, I was left to pursue other avenues. See the photos and judge for yourself how a heavy wheel would fare bouncing around in a box with that much empty space and so little protection. If you are shipping anything valuable, fragile, or heavy, I would think very carefully before trusting this location to package it.

Amazing service. I'm from out of town doing an art show, needed bubble wrap and they have amazing…read morebubble wrap!! Great quality! Great service.

Hard to fine but when you do great customer service. They are off the street and in the back. They…read morejust put up a new sign so it's a little bit easier to find them. Super friendly, very nice and helpful customer service. Usually they do business to business and they were very kind and getting me just a small amount of wrapping paper. Great value!

Always fast and friendly. Hardly a wait. Open on Saturday's which is a great help. Has nice boxing…read moreup station with tape.

Super nice and helpful staff. Packages delivered on time. Highly recommend this placeread more

We spent 2 weeks in Taos from Philadelphia, and over that time accumulated a lot of souvenirs. All…read moreof them were handmade and many one of a kind. Although the retail value of all was probably about $300, the sentimental value to us is priceless. On a friends recommendation we went to Taos Crating to have them sent back home to us. On December 17th, as they were dealing with holiday volume, the employees at Taos Crating listened to our needs, desires, and concerns and within 24 hours, packed our purchases securely and efficiently and sent them via UPS. The package arrived in mint condition with absolutely not a thing broken or even moved!! We are overjoyed that I listened to our friend and shopped local instead of the UPS Store! I highly recommend you use them for your next shipment!

I live in Los Angeles, CA but had to arrange shipment of a package from Taos to my home using my…read moreFedEx account number This entailed having to complete all the forms myself, then forward them to Russ at Taos Crating. He was very obliging and handled the matter professionally even though he probably didn't make any money on the transaction.

PakMail is on top of their game and a pleasure to work with. The staff is knowledgeable and…read moreresponsive, and they know how to crate and ship! PakMail is our go-to shipper in Santa Fe. We know the job is going to be done right from beginning to end.

I bought a Kiva ladder in Santa Fe and Pak Mail was recommended to me as the place that will pack…read moreand ship anything! They didn't even blink when I walked in with my ladder. The price was much more than I expected to ship to California but they created a custom box with excellent packing and it was shipped FedEx in perfect condition. I highly recommend them for all your packing and shipping needs!

DO NOT TRUST THIS OFFICE. Over the last 9 months, they have consistently lost my mail. Ipostal1…read morecompany's Santa Fe office is incompetent and understaffed. As a result, I have complained before and now again. Every three months I am given a stack of 6-8 letters that have been sitting there, unscanned, and despite my going in every Thursday or so to pick up parcels. Because of their inability to do what your company promises (24 hours between scan/pick up), I have got a package sent to me in May that was give n to me in October. Today, the fourth time this bulk late delivery has happened, there was a notice from my car insurance from Feb. Another from Income support in November. A notice from my health care that a mammogram had found a lump - on Feb 5th. There is no excuse.

My partner loves this place because they hold onto his mailing addresses. However, I believe he was…read morescammed here. He paid over $60 for a package delivered in 3 days. It took 11 days for UPS to deliver it. He went in for a refund or partial refund, and they refused. UPS says it was shipped GROUND, which has no guarantee. The darn gift didn't even cost that much. Go to the post office.

The UPS store in Taos has been amazingly helpful in this last month as I've moved into a new . Each…read moremember of the staff that I've interacted with, and I think that's all of them, along with the owner, our kind, patient, knowledgeable, helpful, efficient. My experience this month would have been so different without their support. Thank you UPS Taos!!!

Great experience at the UPS store south of downtown Taos, NM. We had boxes of glasses left over…read morefrom the wine festival in Santa Fe, NM. The staff were great, promised to get our boxes out pronto. So nice to be able to rely on UPS instead of trying to pack glasses in suitcases or figuring out how to carry them on the plane! The value for the $$ was definitely there! Thanks UPS!

This is the worst Post Office It is always dirty in the…read morelobby. There are two employees that are always rude. I decided to never return and today I had to and I was reminded why. At least they are consistent.

I was worried that a bent up envelope would have issues in the sorting machine, so I made a special…read moretrip there to ask the lady at the otherwise unoccupied counter if she would slip it into the PO box for me -- already stamped and everything. But she refused because she wanted every envelope to be counted because, "That's how post offices get shut down." Well the joke is on her because this interaction spurred me to find a new way to pay this bill -- and I will be cutting the USPS out of it. For this SINGLE envelope "not being counted" in Albuqurque, she's lost out on 1 envelope per month for the next 4 or so years... So not a lot, but it's more than this single envelope that I was worried about.