My wife scheduled an appointment over 24hrs in advance and arrived 15min early the day of. She received several text confirmations and payment was made ahead of the appointment. She arrived 15min early the morning of the appointment, and her name was not listed in the self-service kiosk. She spoke with a lady at the front desk who was rude to her and said that her name was not in the system and that the text confirmation "did not mean anything." My wife was told that a new appointment was created for later that same day. No further instructions were given. My wife returned the same day 10min before her appointment and was told by a man at the front desk that no appointment had been created and that she needed to wait 2 hours in the waiting room to be seen. Horrible experience. Unhelpful staff. Payment received and no service performed. read more

I live down the street so it's literally a five minute walk for me. The service I received was nice and friendly when I arrived. Intake was exceptional. The nurse practitioner I saw was a little less than friendly and didn't really seem to care what I had to say. I was diagnosed with a ruptured eardrum in one ear and an infection in the other. I tried to advise her of my previous ear problems as a kid as well as a similar situation that occurred last year. No pun intended but, it literally went in one ear and out the other with her. I just hope her diagnosis is accurate and I haven't been on the wrong meds for the last week. Luckily I will be following up with an ENT. read more

UPMC Urgent Care Shadyside - Urgent Care Near Me - Pittsburgh, Pennsylvania

I was visiting family and needed to visit urgent care for a small laceration/puncture. the visit was excellent from start to finish. i received care quickly and expertly. the Dr. was caring and relaxed and took the time to explain everything. total service time from enter to exit was less than an hour and this included x-ray and wound care with glue. definitely recommend read more

Fantastic care. I sometimes go to an urgent care on Baum but I forgot my new insurance card. As I was walking away , I saw the Shadyside Urgebt care. I had just spent 4 months in a upmc icu so I hoped this upmc urgent care had my insurance info and they did. There were many people but they got through the people at a good pace. The medical personnel that took care of me did an excellent job- much better than my regular doctors office did a few days earlier. My pharmacy would be closed before I got there so they gave me a starting dose of my antibiotic. They were friendly and had a good sense of humor. Just from a psychological POV, I feel better already . I was very impressed with the care I got. read more

This is my go to place for when I'm sick and need to be seen that day. Depending on when you go it can be rather crowded. I've waited over any hour to be taken back to a room. I would definitely suggest going first thing in the morning when they open if you can. The receptionists can be hit or miss but over all it's an easy check in process. All the nurses, aids, PAs, doctors I interacted with are great. They're friendly and helpful. I would recommend urgent Care if you need to be seen day of. read more

We think this place is fantastic and the only place we'll go to. They are always professional and fantastic. My husband had 3 stitches put in his finger once and everything went exceptionally smooth and no scar at all ( can't even find it). Also, I am not a great patient due to having a lot of anxiety around medical issues and always feel completely secure in their hands!! read more

This is the best urgent care . I come here for everything (covid, animal bite, accidentally falling on a fork). They always take good care of me and give me what I need. The wait has never been more than an hour. One of the doctors remembered me and that made me feel good. read more

The $115 flat rate is only if you tell them that you have no insurance I have insurance, but they charged me $260 for a doctor seeing me for 10 minutes to prescribe some medicine. They charge outrageous rates. I tried calling customer service but I was on hold for an hour, no response from online messaging center. An extremely negative experience that I can't recommend to anyone read more

I went here last week to get seen after a fall. I figured I would avoid the ER if possible. I knew going in that I may need to see an orthopedist but there can be a delay in seeing one so I was hoping to get an exam and if necessary some treatment in the meantime. First the positives. I was taken back to a room very quickly and did not wait long at any stage of the process. I think I got lucky with the time (afternoon) as when I arrived there was only one person ahead of me but when I left there was at least a dozen people in the waiting room. The facility is clean. The medical assistant who did my vitals was nice, as was the x-ray technician. Also, there is free parking which is nice. I saw a nurse practitioner. She seemed a bit short and questioned my other medical care more than my actual injuries. My fall was caused by a recently diagnosed medical condition which we have not yet gotten under control. I was there for my knee and wrist which hurt, not the existing condition. They took x-rays of both my wrist and my knee, although I knew I hadn't broken anything in my knee and was more concerned about ligament damage or a sprain. The nurse practitioner came in and told me it was just bruising and I was fine to go. She did not mention one detail on my radiologist report (I saw it myself online later). Upon asking about a brace or wrap for my knee which was frequently buckling out from under me she almost groaned but got me a sleeve for it. She did nothing for my wrist. According to my discharge it was a bruised knee and a sprained wrist. I am aware she was not an orthopedist but would have expected a little more care. In the future I will probably go to UPMC urgent care in Monroeville or Med Express if I need care. I have been to both in the past and I feel I received better care. read more

I visited this UPMC Urgent Care twice--once a few years ago, when a physician's assistant did not help me with an ear condition, and recently when I needed a physical examination for a driver's license. For some reason, my previous review is not posted on Yelp anymore... For my recent visit, I showed up early in the morning, as soon as the business opened, and two people were already ahead of me in line. I was still seen within a fairly reasonable amount of time. This time, I saw an actual physician who had experience and gave me a thorough and accurate physical. The other employees whom I encountered were polite and competent. The visit cost me a $30 copayment. read more

This review is for a few years ago when I had Mono and strep throat at the same time. My schools health clinic only did a rapid strep ~ 2 weeks before I had to go to urgent care. My throat was so swollen, full of exudate, my tonsils were almost touching, couldn't eat or drink much, eyelids and face were so swollen I looked so unrecognizable for 2 weeks. I went to urgent care after feeling weak and because I still had a fever and was only able to take OTC (which I could barely swallow with my throat being so gross) ANYWAY I arrived, was seen very quickly, virals and assessment, given IV hydration which helped my fever and just made me feel a million times better, got a strep culture instead of just a rapid, and received a personal phone call from the PA the same night that it was positive for strep and she sent antibiotics to my local pharmacy. I felt SO much better the next morning and literally cried from joy because I felt so horrible for what felt like forever and missed so many undergrad classes. Most of the reviews on here that are bad are very unreasonable and from frustrated individuals who don't understand what an urgent care is for. Many times you DO need to make an appointment with yourself PCP or got to the ER. There are certain symptoms that really require them to refer u to the ER etc. it's not because people are lazy and don't don't want to work it's because they care, worried something else is going on, or are not comfortable trying to diagnose/treat something. read more

Go to an MD, don't waste your time. The PA barely even looked at my throat. They seemed most interested in seeing if I had covid or the flu for their study. Sad. read more

As far as "urgent care" goes, read the fine print. They won't see you for "any injuries from the neck up. You'll have to go to the ER." 1. this was just roadrash and cuts on my face from a small accident. Things that could have been checked and diagnosed by a medical intern. 2. If you don't treat "neck up injuries" make that clear on the website. Even with UPMC insurance I'm not going to pay ER fees OR risk my life being exposed to the walking dead antivaxxers by visiting an ER during a pandemic. read more

Took my vitals. They sent out a PA to see me. Who after 5 minutes, said she couldn't appropriately decide what to do. Had to consult the attending. She came back after 15 minutes and said they weren't suited to treat me. Sent me to Presby and said "don't worry though, since its all in UPMC network and we actually did nothing but take your temp and heart rate, we wont charge you". Fine. Off to Oakland. ...2+ months later I get a $200 bill for the visit. AFTER insurance. fuckin joke. read more

They don't care about the patient, they are a bunch of hypocrite robots. They made me wait for 20 minutes outside for a simple test. Then asked for my referral to be printed, came back 40 minutes later with a printed version and even then they say it's not an order, it's a recommendation... They don't even say they're sorry! I went because I had cold symptoms came back home worst than ever! read more

Came in today for a cold/ infection, ended up signing forms refusing medical advice for going to the ER for pulmonary embolism. My symptoms were not heard and the only one (initial pain in my lung) basically granted me being refused medical treatment by them. The woman checking me in was nice and there was free parking, but the PA was rude and got very feisty with me once I said I'm not going to the ER for this and basically barged out to get the forms. read more

I vol. At UPMC once a week, and I love helping people. You have to have a good heart to help other people...... I love my job!!! read more

you won't be treated unless you have covid. my neck and glands are so swollen i was told to go to the ER? They won't call me in anything. i just wanted an antiobiotic to take the swollen pain down. ridiculous read more

Very warm and welcoming! I came in for an animal bite and was surprised that there was no line. I was processed at the front desk and even before my papers were done being filled out, the PA called me to the back! I filled out my paperwork while I was getting my vitals! Multi-tasking is something I never thought of happening at the doctors. Once the PA left, in under 30 seconds the doctor came in. She listened to my story and instantly had treatment. I deduct one star because after I got my shots, I was left in the room for 10 minutes. I had to poke my head out of the room to check if I was done. Turns out I was done and they thought I left. They gave me my prescription and on my way. Overall in and out in under 45 minutes! Not bad. read more

I have been here about 5 times now, and as you could probably guess, the care you get completely depends on the doctor/nurse practitioner! In general, they do a good job, but since they don't know much about you--even though they can theoretically read your whole UPMC file--they are hesitant to do much more than "put a bandaid on it" until your PCP or specialist can take over. The staff is very friendly and quite efficient. The facility is new and very clean. Case 1: Husband, hurt foot. They take x-rays and say that its broken. They give him a foot thingy and crutches and send him to sports medicine. Pros: we got into sports medicine much faster. Cons: foot thingy useless and was given a boot; had to pay for all new docs and x-rays to be told that it was broken. Case 2: Me, Bronchitis. It's around the holidays so my PCP isn't in the office. I call back after 10 days because I'm still sick and getting worse. They make me see them again because it's been too long since my last appointment. What? They won't give me antibiotics until they confirm via chest x-ray that part of my lung has collapsed! Pros: I had a doctor when I couldn't have my own. Cons: You have to be pretty sick to for them to diagnose you with other than "a virus." read more

My husband had his stitches out on Friday July 26th after shoulder surgery. Over the weekend he developed an infection that was starting to get bad. He went to this facility Sunday evening around 5 pm. The lady who took his vitals told him he is not supposed to go there he was to go to the emergency room. Why would you take up time to go to the emergency room which is for seriously ill people. It would cost us $150 dollars instead of $40 for the same service that they could do which was prescribe an antibiotic. We would have spent 3 hours in the emergency room instead of 1 hour at Urgent Care. Isn't this is what urgent care is for to take the pressure off of emergency rooms? How dare you tell us where we should go for service. I guess she was just pissed off she had to do some work. My husband is an employee of UPMC and this was very unprofessional behavior. read more

I've been there twice: 1) I had a fever and sore throat. The nurse (they didn't even let me see a doctor) told me there was nothing they could do. 2) I cut my foot. The physician's assistant (once again, I didn't see a doctor) put three strips of tape and a band-aid on it. Two weeks later, my cut wasn't healing properly, so I went to an actual doctor. He was surprised they didn't suture it, or perform some other procedure, given the severity of the cut. The only pros are the parking, the friendly staff, and not having to wait long -- but of course that last part is probably because I never saw a doctor. In the end, I won't go again. read more

My experience was not great, but I'm giving it 3 stars because I think it's a good concept and I know others who have had no problems. My story: My foot hurts, so much that I realize I'm starting to favor walking on the side of my foot...this can't be good. And it's not going away. I call my PCP and they say go to Urgent Care because I'll probably need x-rays anyhow. OK. I get there, little to no wait, which is one of the only good things. Doctor (after x-ray) tells me that I probably pulled a muscle or something and this thing happens a lot to runners. Take a bunch of ibuprofen. It's not broken so it should heal up fine. I follow instructions, with about a 20% improvement. I forget why the buses stopped running this particular day, but I am walking from Oakland to pick up my car at the Bloomfield/Shadyside border when I get a call from UrgentCare asking if my foot is better. (I suppose that's kinda nice...). And I say 'no.' So after picking up my car, I stop in. The doctor says my food is definitely not broken but maybe I should see a specialist. I make an appointment to see a sports medicine doctor. A few days later, after waiting 45 minutes to see sport medicine doctor (that's a WHOLE other story), he takes my foot, presses down maybe 2 times. He asks me where it hurts. "Oh, definitely broken." And so it was. An MRI confirms that I fractured my 2nd metatarsal bone. So much for 'definitely not broken' and trying to cure a broken foot with ibuprofen. My stomach thanks you. And then making me walk all over town on it too. Thanks. Anyhow, when it comes to simple stuff, like a UTI or strep throat, I imagine that might work out better. But I wouldn't trust them to do more complex diagnostics ever again. read more

I had to take my special needs child to Urge last night and they could not have done a better job. There wasn't anything seriously wrong; just an infected finger nail.(which she gets from chewing, even though I've told her not to!) Even though, the process from beginning to end was painless. From the gentleman who signed us in, the woman who registered us, the nurse who took our information and the doctor who treated us, everyone was wonderful and patient. Not always an easy thing when dealing with a special needs child with a nasty finger. The doctor did everything he was going to do on her, on himself first. To show her show her in wasn't going to hurt and reassure her. I have avoided places like this ever since I went to Med Express, also known as the third ring of hell, 2 years ago and a) got the worst service ever, b) didn't actually get treatment for the malady I had and c) then got an unexplainable bill for an additional $35.00 which no one would or could tell me why I was being charged!!! I was so angry after that experience I refused to go to a slap dash medical center. Like I said, they told me I had your common cold, when it turned out I had bronchitis. Then I get a bill in the mail for seeing a doctor. When I asked what my copay was for then, they continued to say for seeing a doctor in our office. I called the manager about 6 times but not surprising she never got back to me. Apparently, besides a copay, you have to pay them just going there, which is what I thought a copay was for, but... Anyway, I digress, and return to the subject of the superiority of Urgent Care. All I can say is thank you Urgent Care. You Rock! read more

They get 1 star for the very nice lady who was fast checking me in... She couldn't have been greater. The rest of my visit... Well, it gets zero stars. As I write this, I am sitting in an Ortho office because the problem that I went to see Urgent Care about had not yet subsided. Well, it hadn't subsided because they took X-rays of an area near the region of interest and not the actual area where I was having a problem. Awesome, right? Had they listened to me, they would not have focused on the ankle rather than the top of the foot where I was complaining of the pain and swelling. So here I am... Two weeks later with bills that are being paid to UPMC Urgent Care and now ones to be had from here as well. At least I'm getting proper attention though for the right problem without being sent away saying no worries. The diagnosis here was totally different, addressing the problem and working on correcting it. I guess if you have a virus and need attention, urgent care is a way to go, but that's about it. read more

Came here today when my flu symptoms starting causing a major problem with my chest. I was quickly taken in and barely waited 10 minutes between signing patient forms and seeing my caretaker. Although I loved my physician, I was curious as to why she was a PA versus a regular MD. However, she knew what she was doing and confirmed that I had bronchitis. She made sure she did a thorough examination (X-Ray and all) and made sure I was comfortable at all times. Within 30 minutes, I was outside, ready to collect my prescriptions. Overall, this is a great place to go if you don't have a regular PCP here (esp. if you're a student and you're not fond of health services at your university) and you want a thorough check-up. The only con about here is that they don't take all insurances (like mine - Blue Cross Blue Shield), but do offer a self-pay option, which is a flat fee of $115. read more

The only positive if the experience was the woman who checked me in. She was very nice. Visited for an insect bite that resulted in a bad reaction. Neither the nurse or the P.A. even looked at the site of the bite. They only checked my breathing, pulse, and blood pressure and told me to make an appt. with my pcp. This for the $50 specialist copay (and I have UPMC insurance) and I'm sure I'll receive additional bills. I haven't visited a doctor in almost 3 years and this is exactly the reason why. Incompetent scam artists. They overcharge and don't help with anything. read more

Quick in, quick out. Recommended ortho consult, and didn't push unnecessary care or meds which I appreciate! Thank you!

I visited this facility for treatment of a sinus infection. I was seen by a physicians' assistant who thought it was not a sinus infection, but pink eye. I told her I'm prone to sinus infections and I was sure this was one. She insisted it was not. I asked to see the doctor, she left the room and came back to say the doctor could not see me. She tried to give me a prescription for pink eye, but I told her no thank you. I called my PCP and she called one into the pharmacy. I should have done this in the first place. This place is a joke. Don't waste your money. read more

Pros: - Plenty of parking (free); - Waited less than 30 minutes; - People are very friendly and professional; - Don't have to fill out ridiculous paperwork (check-in person keys it in from your ID and ins. card for you). Cons: - Not sure if I saw an MD or a Physician's Assistant or a Nurse Practitioner; - MD/PA/NP could not prescribe medicine, at least not in my case. So I was pleased to get in/out quickly and efficiently. But my previous experience with a "doc in the box" was that I was able to leave with prescriptions for the meds I needed. Not this time, and therefore, it was not helpful at all. To their credit, they offered to refund my co-pay, which I chose to let them do (thank you). read more

It wasn't crowded during the middle of the day so I didn't have to wait long anyway. However, the fact I was admitted before I could open my phone to read an article was impressive. They took my insurance (BCBS - Maryland) and I filled out some forms and I was sent back to my seat. 3 minutes later my name was called and I went back. I imagine if and when it is more crowded it will be slower, but they didn't dally and take their jobs seriously. I was taken back to a room where two techs took my vitals and asked me questions about my acute issues. They even listened to me drone on about my GI issue even though it was more of a long term thing. (Urgent Care is for issues that just cropped up and need immediate attention). After that I saw the PA who was knowledgeable and very helpful in quickly diagnosing me with a viral infection behind my ears which was causing the majority of my symptoms. I will update if she was wrong, but I suspect she is right since I have no fever but still feel feverish/stuffy in the head. She even looked at my GI issue and wrote a referral so I can see a specialist :). read more

Speedy and effective I had to go to Pittsburgh for a conference only to find myself having pain in my left ear which I suspected was an ear infection. I finally decide to go this urgent care. Within 5 minutes of opening the door I was having my vitals taken. 2-3 minutes later a very friendly PA came and saw me. She found that I did in fact have the ear infection. She explained in detail why she was prescribing the certain antibiotics and pain management. She even called the local cvs with my prescriptions (minus the pain Mgt) so when I arrived it was ready to pickup. Doesn't get any better than that. read more

Wait was not that long. I was there around 4pm and waited about 20 mins. Receptionist was not that professional which I was not that happy about. However, Dr David was very friendly and knowledgeable. He explained everything very carefully. read more

Been here twice. Both times I was in and out quickly! First time was for a work injury and second time was for a laceration of my finger. Needed 4 sutures. Great Service! Great Staff! Go Here!!! read more

Pretty good as far as urgent care goes. I went here twice. The first time, I was seen immediately since they follow the ABCs of triage like ERs--I was having some trouble with a respiratory infection and was taken back right away. They took good care of me. The second time, I was also brought back to a nurse as soon as the receptionist took a good look at me. I'd had a fight with some poison sumac, and I'd lost. I guess the hives looked pretty bad. The doctor gave me a prescription. I was in and out of the clinic in maybe 10 minutes total. Very efficient. read more

This is one of those places I wish I'd never had the opportunity to review. But alas, I was experiencing an extremely sore throat (couldn't swallow my own spit without wincing, coughing was also terribly painful), a fever for two days, a headache, a runny nose... Full disclosure: I cried from the perpetual pain more than once, and nothing OTC would help. I'd lost my voice and was unable to call my PCP to see if they could see me the same day. My SO called for me and they didn't have an appointment until the next day. Commence crying bout number two of the day. Once my SO (also my ride) got home from work we headed straight to Urgent Care (think prime rush hour time).There were plenty of parking spaces (and the parking is free), and there was no wait so the receptionist immediately saw me. She was good about not making me talk since it hurt like a mother and I didn't have much of a voice. I paid my co-pay, waited about three minutes I would say, and was called back by an assistant. She took my vitals, asked me about why I was there, symptoms, what meds I'm taking and swabbed my throat to do a rapid strep test. She told me someone would be in shortly to see me. I didn't have to wait too long, maybe 4-5 minutes, but it was long enough to get in a third cry from the pain. I'm not a wus I swear! It felt like I'd inhaled fiberglass into my throat. The PA that saw me (Kelsey Cattley) was cheery, upbeat and understanding. She did the standard 'are you sick' routine (gland check, looking at my nose, throat and eyes, listened to my breathing) and asked me about my symptoms and if I'd been exposed to strep. The rapid test came back negative, but she did a second swab to send out for cultures just to double check since untreated strep can be bad news. She told me what OTC meds to take and gave me a script for numbing mouthwash so I could get some relief (magic swizzle is the shiz!). I was in and out in probably half an hour, was able to get relief from my pain and had a very positive experience with this place. This was my first Urgent Care experience and while I was a little hesitant about it, I couldn't wait for my PCP and waiting in the ER is always a so-so experience. I'm glad I came to Urgent Care; with my insurance it cost me the same as an appointment at my PCP so I have no complaints! read more

I actually had a very good experience here three or four years ago when I had back pain beyond belief. I keep my expectations fairly low for emergency room and urgent care visits. I came here late on a weekend night after spending the previous night on my floor, and surprisingly I didn't have to wait incredibly long to see someone (maybe an hour). All I really wanted was some solace from the pain until I could see my doctor the next week- and that's exactly what I got. I got an X-ray of my back, and once they ruled out a serious issue they sent me out the door with some pain pills to hold me over. Unfortunately, I couldn't expect much more than that (and other people shouldn't either). read more

I've visited this urgent care twice in the past two years, and both experiences have been excellent: free parking; friendly and competent nurses, physicians, and staff; and effective, prompt treatment (I didn't wait more than two minutes either time). Since it's part of the UPMC system, they'll have access to all your records if you are a regular UPMC patient. I appreciated that the doctors I saw took the time to ask questions and understand not only why I was there but also if there were any other medical issues they could help with. I'm very glad to have this urgent care as a faster and far more affordable option than the ER for minor but urgent health issues. read more

We were traveling 200 miles from home when my son got sick. UPMC Urgent Care Shadyside came up in my search for an urgent care center in Pittsburgh that took my insurance, and it was a huge relief. There was a short wait, but they were able to treat him, prescribe the medicine he needed, and help me find a place to get it here quickly, on a weekend. I would certainly recommend them based on the service we received. read more

I lacerated my thumb in an awkward spot. It didn't seem serious enough for an ER trip, I really couldn't fix it myself, and I kind of remembered UPMC sending something out about their new facility. I called them, confused about what to do, and while it wasn't something they could really advise about over the phone, I did feel better after the conversation and decided to go in. There is free parking adjacent to the building in an area where there is no free parking, high competition for street parking, and I didn't have to park in a multi story structure. If I'd have gone to the ER - fee for parking and a hike to its door from the car. The receptionist was cordial and professional. The intake receptionist was caring and professional. And a lovely good natured person as well. She was equipped with some basic first aid supplies at her desk which I found thoughtful and well prepared (I was bleeding) and checked me in rather quickly. I paid $35 to be seen, which I consider a bargain compared to what I think I would be billed for an ER trip. I waited 5 minutes to be called by a nurse, who I observed using good hand hygiene practices. She was very competent at recording my history, taking my vitals, and keeping my bleeding under control. She was professional and caring. She let me know the next step would be for a physician or physician assistant to attend. I waited a few minutes for the physician assistant to enter. I observed her using good hand hygiene practices. She was a very good listener, professional and caring. She examined me, answered all my questions graciously (I asked lots) and took care of my wound. While I wish I hadn't needed to go, I'm glad I found such a place exists. It was the right place for my kind of injury and level of urgency. After my experience and reading some other reviews, I think I have a more accurate idea of how and when to use this kind of service. read more