This used to be a very highly regard, high quality pediatric dental practice. Unfortunately, the…read morequality of care and patient experience have declined significantly since Dr. Bachner retired. We have not seen Dr. Reyes, but the female dentist at the practice is by far the worst provider we have encountered in the area both in terms of clinical skills and overall professionalism. I have rarely seen a provider and dentistry with such poor provider-patient communication skills. The administrative staff are also highly disorganized and unprofessional. I recently moved my young teen to another practice and would encourage families to explore other options in the area.

My three children have been going to see Dr. Rayes for 4 years. Having moved around quite a bit…read morethanks to my husband's military career, we have been patients of many dentists in practices all over the country. This has been by far the best experience for kids that we have ever enjoyed. Why? Let me count the ways that this practice gets "kids": 1. They have a comfort dog named Copper. One of my children really loves it when he climbs up onto their lap to soothe them. He just knows when someone is nervous and needs him. 2. Dr. Rayes is able to gauge each of the personalities and pain level tolerances of my three very different children. One child when needing fillings really benefits from the "happy gas". It makes him not dread going to the dentist. Yes, it is more expensive than just a novacaine shot(s) that I certainly grew up experiencing, but this makes dental care go much easier for my child who is not the best at brushing and gets cavitivies and needs fillings. On the other hand, I have a child with a very high pain tolerance and Dr. Rayes was able to complete one surface filling using no pain meds (the comfort dog probably helped). That's amazing to me. 3. Did I mention the individual video screens that hover above the dentists chair? You can put on a move or favorite kids show or a nature show. It's great! Very distracting for the kids! 4. Emergencies. Believe it our not we've had THREE broken teeth over these past few years. It's the snow/ice/sports combo that really has done it. Dr. Rayes approach to repair (the how and the when of it) has been very helpful to me as a parent. We were lucky in that all these broken teeth were cosmetic (ie. the root isn't compromised) but you often don't know until the dentist can take a look at it. We were able to get in the same day to have an assessment, and in one case we did have one repair done that day, and the other two cases we waited to get through the ice season in case my kids broke another tooth! This helped us plan for the expense of the repairs for the Spring, and they when the repairs were finished, it looked as good as new! 5. My kids well beyond the age of enjoying the toddler play area, but my tweens and teens sure do like the free wi-fi in the waiting area. Why I like them as a parent: I appreciate the time that Dr. Rayes or his other dentist partner will spend explaining what's going on with each of the kids teeth. He was able to help coordinate care with our orthodontist a tooth that was not coming in on one of the kids (we did play a bit of a waiting game). I have found the front office staff to be good about explaining costs not covered by my insurance. I have asked them to estimate costs for future procedures when we know items won't be covered by insurance (most insurances won't cover the "happy" gas that one of my kids really needs to get through a significant work appointment.) I feel informed, and I haven't been surprised by any weird bills. I have found the hygienists to be nice and friendly. Now that my children are older, I don't stay in the room for the whole visit, but I am there for most of it (or I am flitting between three rooms because I've scheduling their appointments all at the same time). I don't recommend any one hygienist over another, they are all good at chatting and getting what needs to be done, done. I love this new office space they are in. Bright and cheerful, painted in a calming light blue. It's very clean. I also like how close it is to King Arthur Flour as it's fun to get a treat there post visit (when applicable of course!)

My daughter had gone there for a time to get braces. Mind you, I would drive from Conway, NH to…read moreHanover to get to this office, and it isn't a straight shot there. A close to three hour drive to get there. So after awhile, when things were going on and we couldn't get there, her state insurance ran out after she turned 18. Having been PAID IN FULL, he thought he could pull a fast one and try to extort another $800 for removal of the braces after it had been a few years. Well, with a little help from some local people, this guy was reported to the state for being the fraudulent, condescending, snippy jerk that he is. All she wanted was her braces removed after they had been on longer than they should have been and he got greedy. Greedy little man. I would advise EVERYONE to stay away from this character, a guy that is head of the board of whatever orthodontal secret society. He is a snake oil salesman, a shyster, a charlatan, and a churlish, snide little man. It is a drive-thru office that herds kids in and out so he can line his pockets with state insurance money. Avoid this guy (if he has his license to practice much longer) at all costs!

I saw Dr.sal as a teenager. I was told two years in treatment. I have great oral hygiene and…read moreparticular about my teeth. Well after those two years I got out of braces. I still have a pretty evident open bite and #8, #9 aren't even. His only answer to that was have jaw surgery for "Tmj" Not to mention when they took my brackets off they left cement behind. Now being an adult and working as dental assistant I know we don't refer to things as TMJ because guess what everybody has 2 joints. I've been out of braces for 5 yrs and starting Invisalign which is less invasive to correct a minor issue that could of been solved assuming I saw an orthodontist who knew what he was doing and cared. I feel sorry for my mom paying ridiculous money for absolutely no reason. I wouldn't refer anyone to see him. If he's your only choice go without you'll end up paying for it years later.

I am truly amazed at the level of care that my daughter received here…read more I cannot say how grateful I am to Dr Colin, and his staff. He took the time to follow up with my daughter's issue, and went out of his way to get her appointments very quickly. When she was there, he made her feel at ease, and even with having to lance an abscess and then do an extraction, she was remarkably calm. I highly recommend Dr Colin, and Montshire Pediatric Dentistry!

From the owner: Montshire Pediatric Dentistry provides expert, minimally invasive dental care in a fun, stress-free…read moreenvironment. This means fast, comfortable visits and healthier teeth with less hassle. We accept private insurance and MaineCare and have membership plans available - now accepting new patients.

This isn't retail: this is medicine, but friendly and with a glad-I-met-ya attitude…read more Angela is a super dentist who brings in amazing support staff to perform flawless hygiene, insert seamless fillings, all with no lasting pain. Less than two hours after an appointment of two fillings and a cap, the injection sites where Dr. Santavicca had poked me for novocaine had stopped aching. The hardware is as good as I have had in 40+ years of modern dentistry, and the software technology seems to be the optimal level of sophistication (including 3D imaging that accesses "before", "during", and "after" tooth alteration procedures). Another thing I noticed with this nearly all-female staff was that their dexterity was top notch the entire time, 9:00 a.m. to 11:30 a.m. So, it is first thing in the morning, and both the dentist and technician were coordinating very complex checklists of elements with patient, but cheerful airs. How do they do this for every patient? Somehow, they do.

Dr. Santavicca seems to run her dental practice as if her main priority is to make money, not care…read morefor her patients. Many times I've felt humiliated because I had to wait for my insurance to kick back in before I could proceed with whatever procedure she wanted to perform. And those procedures that she and her colleagues did perform, they did not perform well. I've had numerous problems that were her fault, and yet, I had to pay for her mistakes. I went to another dentist who confirmed that costly mistakes were made. I would not recommend her practice.

They're motto is "we love taking care of kids". It should say "we love taking care of kids as long…read moreas they can pay up front"! Mary, the hygienist in New London clearly doesn't like kids. she's been nasty to my son with special needs every time he's been there! The front office isn't much better. We got a bill for 7k$ to fix his fillings. I asked if we could do a payment plan. "Absolutely not they said!" I said "if i can't Pay up front, what do I do to take care of my son", who is in pain mind you. They said "arrange payment and come back then". All they care about is money, not kids! If you have a child with special needs, stay away from this place!

Got a super rude letter after our child with special needs was unsuccessful at attending his second…read moreappointment. I suspect this nonsensical letter was intended to disinvite us from the rescheduled appointment, though I hadn't realized that yet when I called them to complain about the tone of this correspondence. I left an (admittedly) angry message to try to clarify the intended message behind the last sentence. After additional reflection I called back and left another message to say we are just going to find another provider. My son was referred to you because of behavioral issues he demonstrated at his last dentist appointment where he was combative and they couldn't get him even into the exam area. I called y'all to ask before his first appointment to see if you had some kind of plan for him - nope. I asked if y'all had any other unique practices for special needs kids - nope. "We deal with them all the time." Oh, great. I'm glad you "deal" with them. Rather than waste everyone's time with a massive meltdown that would have caused EVERYONE stress (including the "many children waiting to be seen") - we rescheduled and arranged for the behavioral therapist to come along with us. Fast forward to the day of the second appointment - My husband and the behaviorist spent *forever* trying to get our son to the appointment, lots of blood/sweat/tears and just as he was about to admit defeat and call you - the practice called him. The appointment was rescheduled again. Does the tone of this letter match those events, to you? They haven't even experienced my son's challenges... because try as we might we can't get him in the car after the episode at his last dentist....and you're *already* this rude and discompassionate...? Forget it. I guess their "specialized" pediatric practice does not include special needs families. I wish we were never referred to this place!

Tis business is amazing, recently I had an appointment here and I had the doctor Thomas and the…read moreappointment went great!

The only reason I continued to go here is it was the only dentist my insurance pad for. I hav es…read moreonce changed insurances and will not ever be going back. This is a dentist mill for kids. The atmosphere is very child friendly, but it's all a mask. The dentist told my daughter that she should stop behaving like a baby and let him see her teeth. He then said , if you want to play this game I'll stand here all day. In the paperwork provided I told them my son was autistic and my daughter suffered from anxiety. These are the worst dentists, this is not a good place to take first time patients. To end with a instructed the dentists NO SILVER FILLINGS! Yes they carry and release toxic metals into ur blood stream, I only wanted white fillings. Without me knowing they put a silver filling in a permanent tooth!! I was told the dentist uses his discretionary to decide!! NOPE I AM THE PARENT AND YOU DO WHAT I SAY IS ALLOWED! RUN FROM THIS PLACE DENTIST CHILD MILL!!

I can't say enough about how absolutely wonderful Dr. Velenchik and all her staff are! I have PTSD…read moreissues from an abusive pediatric dentist, and hadn't been to a dentist in ten years. Dr.V and her staff treated me gently and patiently, with no judgement, and I'm happy to have my work all done now. They're the best. Life changing for me.

I had the best experience with Equinox Dental. Semi-emergency visit that turned into the most…read moreprofessional, compassionate care. I highly recommend Dr. Velenchik and her assistant Sylvia!

had both my here for the first time after being with their other doctor years I wish I made the…read morechange . Everyone was amazing. I had a very good experience. everyone that worked there was great with the kids, especially Juliette.

Refused to see my daughter again because see cried and was scared at her last appointment!read more

The best dentist experience I had in the Upper Valley, very responsive (had an emergency that…read moreneeded urgent treatment) very polite and helpful front desk, exceptional quality treatment from the Dentist and his assistant. Love it !! Thank you very much!

Dropped me as a patient behind my back. Receptionist was extremely rude and hung up on me when I…read morecalled to reestablish care.