Absolutely freaken horrible. Was tracking my package thru ups and could watch your driver and track his ass, drive near me house 5 times than drive back to axis drive Latham. I wa supposed to get a package Saturday but I guess yall can hire lazy workers huh ? read more

UPS Customer Center - Shipping Centers Near Me - Latham, New York

The more expensive UPS gets the worse their service is. They dont pick up and they drop off at the wromg address

No accountability. Took a day off from work to sign for an expensive package that was paid for one day. USPS and FedEx both arrived and drove down my driveway to deliver. UPS tied packages to my mailbox on a highway then proceeded to mark the signature package as inclement weather and left with it. Mind you the driveway was clear and it was 4 days since the last snowfall. 800 number is junk and useless. read more

This is the second time UPS has not delivered my order in the past week. I have cameras and they did not come to my house but say they delivered it. Maybe whoever is delivering can't see that well in the dark and is new but I again will have to have Amazon resend my order. read more

Posted hours on website is wrong. Mon-Fri, close at 6pm. No late night or weekend hours at all. Awful.

After speaking with the customer support for UPS I had given up hope in making sure my package wouldn't be returned. But the folks here at what must have been a long day for them redeemed UPS. Made me smile and laugh and make sure I had my package. Good job. read more

I can't emphasize enough how lazy these people are. My overnight package was delayed, now while that was not their fault, I was told by UPS 800 number that I could go pick it up there. When I get there the two smug employees behind the counter basically said they wouldn't go get the package. Kept blaming "inclement weather." I'm not sure why inclement weather was stopping them from walking in the back, picking up my package and handing it to me. All in all, they are just flat unhelpful, lazy and rude. I will do my best to avoid UPS in the future based solely on their laziness. read more

This afternoon my daughter and I needed to mail some gifts. I asked to purchase a box and Chad and Steve said they will check the back. They came back with two boxes that the items fit into and even gave us bubble wrap that was from previous customers. Both gentleman were very friendly, very helpful, and they were also very efficient. We look forward to being served by them again. read more

After having various delivery companies drop packages off at our home for the past 47 years, I must complement your company employees. They are the best. Rarely is there a problem. Packages are either placed in plastic box I have or covered with poor weather. Every employee is have met is pleasant, courteous and respectful. We live in a rural area and realize weather and holidays can cause delays, but it's not common. Other companies don't even remotely compare. Thanks for everything. I sincerely appreciate your exceptional service. read more

I get that covid is bad. That doesn't excuse falsifying tracking info to make people. Think their deliveries will be made when you didn't even put them on the truck. I waited up for it to be told by customer service that "out for delivery" doesn't actually mean "out for delivery". False advertising. read more

Delivery sucks. Times are wrong. They don't seem to know what's going on. They delivered a package to the wrong address. I never got the delivery and it took 2 months and lots of effort to get a refund read more

I don't understand the 9 to 5 hours here. If I can't be home to accept package deliveries during work hours, I'm not sure how this helps. Useless! read more

This place is the worst ever, I order something thru Amazon and we all know that Amazon has next day or 2 day deliveries!!! My first issue was may 27 my package never came until June 4!! Now I order something from Amazon that was suppose to be delivered yesterday June 18 and now it's June 19 and I'm getting message saying something about a natural disaster package may be late. I pay for next day I want next day!!! And this company never give you a refund for delivery cost!!! read more

Never deliver on time and tracking info is all wrong. My current package has been out for delivery for the last two full days and still no package. If I could chose I would never use UPS. read more

Customer Servicevnumber WORTHLESS...ITS THE NATIONWIDE NUMBER and I've NEVER gotten the oromised call back.. They left my package balanced on top of my round top mailbox down by the road/CAN YOU SAY PRIME LOCATION FOR DRIVE BY THEFTcan't see it from the house..and tracking says it was delivered to my front door/driver lies.... If package fell off mailbox into the deep culvert it would not have been found...while we searched at the front door... read more

I'm mad as hell. I got a UPS delivery and the guy knocks on my door, stands 2 feet from me with no mask arguing with me that I need to sign for the package. He's INSIDE my enclosed porch, not wearing a mask and expects me to get even closer to sign when I have already received packages that need to be signed for and with COVID all they need is for you to say your name. I told him no way in hell and to wear a mask and slammed my door. He left the package anyway. What an asshole. It's this kind of stupidity that keeps spreading this fucking virus. To add insult to injury I'm high risk and the package was from a surgical supply company. I live in Saratoga NY... why it says California I have no idea read more

I dealt with both customer care in Pleasanton, CA and Latham, NY. Shout out to extremely helpful Chris a supervisor at Pleasanton. He rescued my expensive packet which was left at an unoccupied house without a signature as requested. He got my package to the new address. My package could not be found at Latham, NY or the "forwarding location ". Spent hours chasing the packet. read more

It's my medicine. Had a heart procedure last winter. What can I do to impress you that I urgently need the package: 1ze70v344268794835 ? read more

UPS Customer Center - Disabled Vietnam air commando. - Shipping Centers Near Me - Latham, New York

Shipped a $200K settlement check to Albany law firm via overnight on 11/17. It's 11/23 and package tracking has it on the ground in Latham as of 11/18. No further updates, and nobody to speak with. Your service sucks. read more

I had an express package that I paid more than $20 in shipping for slated to arrive today that I urgently needed before tomorrow. My husband happened to also be expecting a package. The driver cited "An emergency situation or severe weather condition has delayed delivery." It snowed days ago and was sunny all day today. My driveway was mostly clear of snow. I'm a stay-at-home Mom and I drove up it BACKWARDS IN MY MINIVAN from the bustop. It is FINE. When I called the national customer service 800 number they were very polite but the woman that they had call me back from Colonie was extremely rude and kept interrupting me. She clearly had no interest in solving a problem for me so much as deflecting bad service. She then accused me of yelling when I raised my voice to be heard over hers. When I explained to her the driver was either lying or inept, and told her that the driveway had been plowed 2 days ago by a pro and was more than driveable, she said, "see you just said there was snow." Like she was trying to trip me up in a lie or something ridiculous and generally argumentative. I asked to speak to her manager but of course she couldn't directly connect me and that manager hasn't called me back. I'm sorry UPS, are we only delivering to spotless, bone-dry driveways in NY in February now? Let me get my extension cord and I'll take my blow dryer out there to finish it up so your delicate drivers can manage. read more

Jack A package was shipped to me in Albany from Chicago by ground. Shipping time about seven days, no problem. Except it didn't show. I called and UPS started an "investigation", they found it in San Pablo, CA. New delivery time, seven days, OK. Except after four days, it was still in CA. Got through to Latham Hub and lady confirmed it was still in CA. She told me to call CA to see if I could get it moving. I asked why I should call rather then UPS dealing with it. She gave me attitude and said it was MY package! This "triggered" me, as they say, and I emphatically and succinctly explained that that's what I payed UPS to do! I asked her for the information she had to do this, She said "no" and hung up. UPS incompetency has delayed delivery so long, I no longer need the package and will refuse delivery if it ever does happen. The sender can put in a claim. I'm done with UPS. read more

Ordered parts for a machine, as I work at a factory where this machine not working is costing us tens of thousands of dollars a day. The vendor was great, and sent the package overnight. Problem is, UPS doesn't deliver here on Saturday, and didn't notify either of us during the process. Now I am trying to get ahold of someone to go and pick it up, as this is costing our factory $60k, roughly, with the extra two days we have to wait, and you have no ability to get an agent on the phone. UPS sucks, and I will never use them again. I'd rather use the US postal service. read more

My order was "Delayed" at the Lathrop, CA UPS from 11/22/21. I contacted the facility on 12/05/21 and was told that the order is "on the way." Checked nearly every day after that. As of today (12/18/21) the order has not been received and there is no update other than the message from 12/05 "on the way." It is an understatement to say that this is very frustrating. read more

Ignore the sign that says customer first as you take the long walk to the actual office. Zero customer service. I highly recommend the Fed Ex store on Wolf Rd. Super friendly people and very helpful. read more

This company is absolutely ridiculous; I paid for next day shipping they attempted to drop off to my apartment on Friday but wouldn't do so because I wasn't home so they dumped my package at some sketchy gas station that they call "an access point" to pick up on Monday. If I wanted a Monday delivery I wouldn't have paid 20 dollars for next day shipping. Now I have to go out of my way to get my package and no refund in sight. I will NEVER order from a company that uses UPS and Will encourage others not to as well. read more

The UPS drivers continue to leave my packages at the front door when I have a sign on the door requesting back door delivery for all packages as my front door is close to the roadway and I do a large amount of online shopping which contributes to the companies profit and the drivers employment. Very poor customer service read more

UPS Customer Center - Shipping Centers Near Me - Latham, New York

I ordered item from JC penny online and it was delivered through UPS. They sent it to wrong address and damaged my package . Then sent the shipment back to the sender itself. Totally disappointed with UPS latham,NY. Waste of Money and time. Don't go to them. read more

This may be by far the worst UPS ever, we recently moved and live on a private road, the road is signed but I guess the drivers can't look up after numerous calls to this branch and trying to explain were we live They still can't get it correct not only do we not receive Amazon shipments any more but legal documents life saving medicine can no longer be delivered there answer to me was come pick it up at the office, so the moral of the story is have your post office deliver or Fed X they seem to care and get it right! read more

Every time I have a delivery which requires signature the driver does not notify myself or my husband. No attempt is actually made and apparently they do not even get off the truck. I have been home, waiting for my package for two days and neither time was my doorbell rung or phone call made (per package instructions). This has also happened in the past. Horrible, lazy service. I'd like to add that a delivery slip has also not been left for any "missed" delivery. read more

I do not know if it is UPS in general or it is just location and the drivers who work to deliver. First, it was a package said delivered that I could find. I spoke with an agent and s/he told me that the tracking provided by the seller was not in my name but they cannot fill a clam for me. I went to Ebay to clam a refund but they denied it saying that the tracking shows delivered. i lost money Second, I asked for the next day Air saver and paid for it but the next day, they said the driver could see the receiver address and just cancelled my delivery. After many calls on the third day to get the package, that I need urgently, the reason why i opted and paid for next day Air saver, I was told the package will be delivered in two business days, which is the fifth day. What an execrable service! I waiting for one more issue to stop using this carrier for all my shippings, because it is a waste of time and money. read more

The state of which my packages were dropped off was absolutley unacceptable. The first package had the top of it busted open causing the contents to spill out when I picked it up. Also the shelves were damaged so I called Amazon in order to exchange it. The second package arrived in worse shape with the box busted open laying on my bottom step with the contents spilled out on my lawn. I contacted UPS to file a complaint and when a Latham associate called me she shifted all blame on the shipper and took no responsibility for the state of the box, while cutting me off and getting defensive towards me. Mind you I did not raise my voice even though I'm the one left to pick up the remnants of the blown out box off my lawn. Allowing a package to bust open and just drop it on my step is absolutely unacceptable no matter how you try to spin it. I wish I could avoid UPS and this place would have a complete overhaul. read more

UPS Customer Center - The first package dropped off at my door. - Shipping Centers Near Me - Latham, New York

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I ordered a TV and on May 7th I got a sticker on the door that I missed my delivery but I never went out. Anyway, it was schedule for the 8th and they never showed up. I now have UPS choice where I can follow up where they are, I had two other small packages as well do when I saw the driver I ran to meet him so I don't miss it. He gave me the two smaller packages and I asked if he had my tv and he said yes. I told him that I will Tun upstairs to bring the small packages while he go get the tv out of the truck. Instead he waited for me to go up the stairs and he left. I Keog following up thinking they were going g to bring my tv and never showed up do I call UPS and they send a message to the location. I get a call from Ashley advising that the driver is a personal friend of hers and that he is sorry and would not be able to deliver until Monday and the reason he left is because the tv had been in their warehouse all this time and was never loaded into any truck. I tried explaining to her that how is that possible when I received a notice of missing the first delivery. She started screaming at me and telling me I just have to wait until whenever they can deliver. I no longer want to do online purchases that use UPS as a delivery. This is not my first time dealing with them and to make matters wirse their customer service suck! read more

Latham NY UPS location is horrible, they always delivery or attempt to deliver my package to wrong address, my address is the same for 4 other locations i schdy, menands, scotia, and colonie. If they take the time out to look at zip code they will see im the colonie location. But they always ship to all other cities but mine. This company is tooooo huge to be making these type of errors. read more

My package was sent back for "missing or incorrect apartment number" even though the apartment number is definitely correct on the tracking page. I'm thinking it's because my apartment sign is a bit faded and might blend in with the white paint behind it if you don't look closely. Even so, if they took two seconds to look at my left and right side neighbor's giant signs, they would've saved me a 3 hour drive to and back from the delivery center. I've never had any problems with any of my other mail, so this is especially lazy and ridiculous. read more

Packages never get delivered during the holiday season I live at the end of drivers run and he heads back before he finishes, packages have been on his truck four times and still not delivered, requested to hold packages at UPS and they are still out for delivery, hopefully I will have Christmas presents for my grandchildren read more

Ups is the WORST MOST UNRELIABLE shipper ever . Every time I've used them or received something from a company whose used them as a shipper the package has either not arrived on time or not arrived at all . I would NEVER use them ! USPS is 100% more reliable !! read more

Package delivery 'attempt' on Fri, 6/7. No signature required-notice was left on door. Now 5:30 EST, no package still. There was no reason the package could not have been left on Friday given the above. Service in the Albany, NY area has been on a continuous decline. Amazon needs to change carriers, or stick with USPS for all deliveries they handle. read more

Recently the local UPS driver has failed to deliver packages to my residence, the information I have obtained when I call the UPS 800 number is that the address is incorrect, when I confirm the address with the customer service rep it turns out the address they have is the correct one. The only thing I can figure is that the delivery person would need to walk up my driveway uphill to my house about 100 feet from the road and he is just too lazy to do this. Have never had this problem until recently and no if I can help it will never use UPS for shipping again! read more

Deliveries always either end up at the wrong address, or if they make it to my home they are damaged and thrown anywhere from my side walk to my yard to my stairs , never just carefully set by my door like every other carrier. I've requested more times than I can count that my packages be sent through ANYONE else to no avail. read more

Having something shipped to me throw UPS they gave me an estimated time 930 to 130 now waiting and waiting and its hours after there estimated time crazy done wit UPS FedEx I'll be using for now on read more