I live in South Carolina and was selling my condo in North Haven. I had documents signed in South Carolina and placed keys to the unit in the same envelope. This was on a Thurs. and closing on following Tues. Paid for 2nd day air with Saturday delivery. Package doesn't arrive. Monday morning comes and still no package. The tracking says it was scanned into North Haven at 8:23am and scanned to destination at 8:24am. Called UPS. They could care less. They had local person call me back and said they don't have the package. I advised her that this was also a security issue because the package contained keys. Could care less. I advised her that did she think she has a THIEF working in the terminal. Had no answer. I had to reprint the documents (now no keys) and bring my wife who is a wheel chair back down to the UPS store and have her sign docs so they could notarize them. Now needed to send overnight. The original package cost me $40 and now they wanted $81. I told them they needed to pay for the overnight. Could care less. I had to pay the $81. I have since challenged the charges on my credit card. I called the 800 number and was told I needed to contact the local UPS store (which is a franchise) to find out status. They told me "oh yeah, we have a check coming from UPS for the original package". Never received any notice that they stopped the investigation. I also gave them the bill for the locksmith and they said would file the claim. UPS had the "could care less" attitude on all levels. This started on 6/28/2015 and today is 7/21/2015 and I have heard NOTHING. I will do everything I can to tell people how bad UPS is. They act like the post office, only I thing the post office does a better job. And by the way the local UPS told me that they get the same treatment from UPS. read more

Waited a whole day for this package (which by the way they could have delivered it a day earlier, I guess I just got forgotten - waited in Hartford for a whole day for christ sakes!) Then, as it's on the truck, the guy comes by and doesn't even knock on the door. I went to check for the mail from USPS, to find a nice little note on my door that says "We will re-deliver tomorrow". Infuriated, I called the customer service line only to be greeted by the wonderful f**** computer that I had to keep spamming 0 to get a human; who sounded like she hated her job. Then, I was told I had to wait to see if I could get arrangements to pick up my package today - so, I wait. A woman calls, she says I have to wait until 7:30! 7:30?! IT'S 3 O'CLOCK RIGHT NOW! I understand that the truck has to go through it's whole run of packages; tons of probably undelivered packages because the guy is too lazy to knock; but come on! Terrible company; if I had the choice, I would have chose FedEx. read more

Tried to return a bottle of perfume. He told me they won't take it because it's a flammable item. I received the item by UPS. Returned home and called the company I ordered from. They laughed and said they never heard of such a thing. Oh yeah, he also cut open my package to see what was in it. Don't think that's allowed. read more

UPS has turned out to be the worst company to ever deal with. They do everything they can to make things easy for them and not for customers. My last package (which I needed for work) has been delayed all over the place. I will no longer deal with any company that only uses UPS-they must use either fedex or USPS. I find it interested that they have eliminated several review from the useful list, that I found to be unsympathic to the company. read more

Horrible. New driver in my area for the past year. If it gets anywhere near 5pm, he just puts in that he tried to deliver but no one was home. Not only is it a lie since I am sitting waiting for the package, but the next day he leaves it outside, so it didn't matter that we were home!! This happened two times. He also delivers to the wrong address. I call customer service but they refuse to connect me to local office so I can get a hold of driver before he ends his shift at 5pm (instead of 7 when he's supposed to). They promise to call back within an hour and no one ever does. read more

This is a UPS review for their delivery procedures. I would never ever ship anything via UPS as they have absolutely NO standards for delivery. I have suffered numerous times with drivers leaving packages tied to a mailbox on the street or directly in front of our garage door where the package would be run over and destroyed if I had taken the other car. But this is even worse. A check and documents were overnighted to me with a 10:30 am delivery for today and these people at UPS do not even know where the package is. It was date stamped at 7:09 PM last night in Norwood Mass which is 2 hours from where we live and that was the last that was heard. Since it was check and document it was in a UPS mailer and I was told that it probably got caught up in the conveyor belt in Mass...I mean really...are they kidding. I have now had to stop payment on the check and this entire mess has cost me half a day. DO NOT USE UPS...WE USE FED EX...FOR ALL OUR BUSINESS SHIPMENTS. UPS is a mess. Imagine that they do not know where this package is. Disgraceful. And NO ONE calls back...you can't call the center and they just send messages via email. They should be out of business with the lousy service that they provide. read more

Terrible service in North Haven facility!! I can't speak for the other branches but I wish I read all the negative reviews first before I decided to ship from North Haven. My first experience I mailed a package and everything went as planned BUT I felt the chubby blond girl was far from customer friendly, she barked orders at me to fill in my info on their computer and treated me as if I was stupid, like I do this everyday and I'm supposed to know what to do. The second experience was the last, I dropped my package and paid an extra $100.00 to get it there by xmas and she was still the same pushy person as she was the first time. I realized about an hour after I dropped the package off that the wrong address was on there, went back to her to change it, it was obvious she didn't want to go back and look for the package cuz they were closing soon, told me it was on the road and to call customer service after hours that they'd be able to change it. Was on the phone for hours in a 2 day period with no help from anyone because the package was being sent to a business and I wanted it changed to a residence, a supervisor was supposed to send me a release for the business to give permission for the resident to accept it but guess what NO RELEASE WAS EMAILED AS PROMISED!! So, now the package didn't arrive to the recipient until 4 days after he was supposed to receive it!!!! With chocolate candy all melted when he did get it!! All because a chubby girl was too lazy to go in the back and change it for me!! And oh yeah, I forgot to mention that I tracked the package the day I dropped it off and it did not leave the North Haven facility until 4 hours after I went back to change the address! Now I'm out $100.00 but I'll eat the money and never go back to this facility again!!!! read more