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    UPS Customer Center

    1.3 (45 reviews)
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    Doug T.

    I have had my "next day air" package "out for delivery" and "in my area almost there" since Wednesday. Every time I called they tracked and told me it was still coming by the end of the day. They won't connect you with the warehouse but they can call and get information. Had one agent tell me the tracking number/map feature only tracks the driver not my package, and my package might not have been on the truck at all. Friday night I was promised my package would come Saturday, the driver went over on hours and had to go back to the warehouse even though he was a 5 minute WALK from my house at most. Now it's Saturday and they said they don't even know if it's on a truck or if it's at the warehouse but I should expect it by Monday. Tuesday was the original "arrival" date from the vendor. Gail at the Omaha facility was useless and told me that the trucks in my area yesterday probably didn't have my package and that 1 million other people have delayed packages there is nothing special about my scenario. Also check out how they delivered one of my packages yesterday. This package was set for delivery on Wednesday but they lost it until yesterday. They hired some guy with a straight up u-haul to delivery my package. If he didn't have the uniform on I would have thought he was stealing my package. Really classy UPS at least put a magnet on the truck to let people who it's your subcontracted guy.

    They don't mention Saturday pick up availability
    Mike S.

    2 is a lucky number for UPS. This location is the heart of the dragon that bears fire on my deliveries. Most recently I had some valves shipped from Kansas to replace a system failure. I had a lot of water leaking and needed parts about 3 days before ordering and was told I would have them "next day" About 4 days later (still leaking) I called and was told that UPS sent them back, but would return them to Omaha very soon. That was a Thursday. I called and was told I could get them on Tuesday because Monday was a holiday. If they would have told me I could have picked it up on Saturday that would have been great. I was at the depot first thing and as I entered I gave them the tracking #. the guy with the cart 'looked' over the items and declared it was not there. I scanned and located my parcel (not addressed to me) and took it. No ID. No questions. An hour later I fixed my leak, but no thanks to any courier service. I am only giving 2stars to keep from having a heavy one star profile. Shame on UPS.

    My access point is a strip mall convenience store on 84th and Q. THIS is where UPS dropped my package for pick up. I'm a 47 yrs. old midtown Omaha woman. Do you think I want to pick up a package here? I called customer service to have my access point changed and after being transferred 4 times, I was told to call back the first number and tell them it's in their contract to take my complaint. I don't think that's my job. Sadness, UPS.

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    Review Highlights - UPS Customer Center

    She said there were no packages delivered, the door bell never rang and the dogs never barked.

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