Deliveries never on time, deliveries are constantly pushed to the next day. Always an excuse, never a solution. Lately driver has claimed store was closed when they tried to deliver. Not true, Always here to get products. I've seen the truck speed by my store each time, never stopping. Then tracking status was changed to store closed expect later the next day. Recommending a different delivery method to my distributors if these issues are not addressed. Every time my shipment is delayed past new release day for the products is a day I lose customers. read more

ordered a package from Amazon and it wasn't loaded shipped UPS. It was out for delivery yesterday but never showed up. Today wasn't loaded on truck so I assumed possibly damaged. I called UPS and they wouldn't give me any info except to call Amazon. I called Amazon and they said it will be here today be cause that's what they have on UPS tracking..... ok but why isn't it on a truck and why didn't I get it yesterday? I think customer service sucks and should give me answers that I am not getting except pass the buck to someone else that doesn't know anything either. read more

do not use ups!!!! this location made my life a living nightmare!!! i had to sign for my package and 3 days in a row they played games with me, i even took a whole day off work and they kept rescheduling my delivery!!!! they dont ever answer their phones and customer service reps in india dont know what the hell they are doing! i had to call the buyer and demand refund and now this is becoming and issue. *****SAME DAY UODATE***** My TV arrived smashed and I refuse delivery working with Amazon now to get my money back read more

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This is the second time that I've been to this UPS customer service center. Today, I went into the center to mail off a package with a corporate account number. You can't use a corporate account number at the UPS franchises and most UPS stores that you see are franchises. So, you either have to go to a corporate UPS or a customer care center. The hours of operation are between 5:30 p.m. and 8:30 p.m. I go in at 7:00pm and the only person who was there, an older black woman, tells me that the person who does the Corporate accounts has left and I would have to come back before 6:30p or 7:00 p.m. if I want to mail off this package. This is the second time that I am trying to mail off the same package. This is ridiculous! read more

Packages are constantly pushed to be delivered for the following day even when the packages have arrived at the Tampa hub facility early morning, are Next Day Air and packages have RUSH/Perishable labeled on box. Other times drivers claim the business is closed when it is not or ignore delivery instructions that are on the label. It's typically 50/50 if the packages are delivered in the time frame that was paid for and guaranteed delivery, and when there is a mistake on UPS's end, nothing is done. UPS continued to blame the two storms weeks after the storms passed and now it's the holidays that's the problem. It sounds like a local UPS issue instead. read more

So many times packages sit in Tampa for multiple days. Like today, my package was out for delivery but not delivered. Now I have to wait three more days. Delivery times are not reliable. I will complain to the shipper so that maybe they will stop using this horrible company. This happens so often. It's not just this shipment: read more

What customer service? Attempts to speak to someone and tell them the driver made no attempt to deliver but reported he could not access the building are futile. I will only shop online with companies that use FedEx starting now read more

Horrible service. Went twice to get package and still unable to get it. Was told twice it would be delivered and then someone input that we wanted to pick it up!! False!! But went twice anyway to this run down shipping center run by people who don't care. Still can't get package. Awful. FedEx is soooo much better and more organized. read more

Paid $140 for 2 day delivery never showed up. Refused to track specific driver, who said they attempted delivery but never did.

who the heck has hours of operations 8:30-11:30 and 5:30-8:30???? super inconvenient. Change your hours!!!

These people lie, "attempted delivery" when I'm sitting outside waiting. They are also understaffed. You

So UPS tried to deliver a package to my next door neighbor today and she wasn't home. It was my package not hers. They evidently couldn't read the apt numbers above my door. I called customer service and said oh we will have someone there in an hour. Refused to let me talk to a supervisor. Called now 3 hours later and they said sorry will be tomorrow. Reason 500 to use fedex. read more

Complete waste of time. Drove from valrico all the way here to ship a firearm only to have the incorrect "hours of operation" displayed on the official UPS website and on yelp and Apple Maps. Thanks UPS. The actual hours are 8:30am-11:30am and 5:30pm-8:30pm M-F Super convenient read more

Never miss a delivery! Missed the first attempt for a delivery, got an update that my package was being taken to an access point and I would have to pick it up. No big deal, that works for me. The next day, instead of dropping it to the access point THEY chose, there was a "second delivery attempt," on this time, I was home. Door bell never rang, no one knocked on the door, no text message updates (as requested and received the day before), just an email that I'd been missed. Called the service line 3x that day, each time, I was told they'd reached out the local facility and a manager would call. They shared I would get my package that day or the next day. On Monday, there was "another delivery attempt" at my home EVEN THOUGH ALL COMMUNICATION SHARED THAT IT WAS GOING TO BE TAKEN TO AN ACCESS POINT, and I had shared with the customer service rep that I would be out of town. Called again and was told that the only option would be to pick the package up at a location 30min away, instead of the location communicated by UPS. Once I got to the service center, the representative called me a princess, presumably because I wanted to have my package delivered to the location it said it would be delivered to. I also was not required to sign or show ID, which means that having it at that location was just a power move bcuz I had the audacity to complain! My app still says the package pick up details is at a location completely different from where they had me pick up the package. read more

ups you suck. you would expect united postal service to have correct hours. nope. on friday they close from 11:30 to 5:30 . why would united postal service close during business hours on friday. change your hours. ridiculous. i got here at 11:30 and everyones already gone now i have to delay my vacation 10 hours until 5:30pm . thanks ups. read more

My package has been out for delivery for four days now. You can't get a hold of anyone to help you. The customers service is REALLY BAD !!!!!!!!!!!! read more

This service was keeping my package for 3 weeks. And the funny thing is I didn't even know it before I called the customer service itself. First, they were saying the address is wrong and then they called me to correct the address. I told them that address I gave at the first place that it's correct. They rerouted the package and since then it's there. They never tried again to deliver. Also, on their website it was showing "return to the sender" but it wasn't. They didn't move the package at all. So much wrong information... read more

This location is for your misfit packages that you aren't home for three days in a row to sign off for. It is hidden on a lesser known street (Acline) off of 50th Street. You blink, you will definitely miss it. You can also ship packages from this location. The staff here has always been friendly and efficient, so I don't mind stopping here to grab packages I have missed. read more

UPS Customer Center - Exterior - Shipping Centers Near Me - Tampa, Florida

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This specific location, the actual hours are: 8:30am-11:30am and 5:30pm-8:30pm M-F What the heck is wrong with the time frame between 11:30 and 5:30? You do know people leave on their lunch hour to do drop offs. Thanks for being not convenient read more

Horrible. Nobody should use UPS. The tracking is useless because they don't care anyway.

I can never get anyone on the phone to help me. My package was supposed to be delivered over a week ago every day I look at the app it says it's out for delivery and it never comes read more

Above and Beyond I ordered Tires from Tire Rack and they were shipped from Ga. to UPS on 5100 Acline Dr, Tampa and to be delivered to Christian Brothers in New Tampa on 4/08/2021. Unfortunately, there were 2 separate orders and only one was set up to get to the final delivery on 4/8, the other would not make it until Maybe 4/9, but probably not in time to complete the installation of all 4 tires (which is necessary for me to make a weekend trip). I made a call to the UPS office where (Acline Dr) the remaining tires were and spoke to Tray, a very kind and understanding women. She proceeded to look into the situation and spoke with her supervisor and explained my dilemma. The result is that Tray and her team at UPS arranged a Special trip to have the Remaining order of my tires to be delivered so I can have all the work done on Friday morning and take my trip! I thank UPS and Tray, for going above and beyond, to help make what was going to be a huge failure for me to become a huge pleasure and restore faith that there are many people (Tray & UPS) that listen, care and resolve! Thank You, again Robert S Tampa, Fl read more

I needed to pick up a package at this location that was being held and the hours of operation are terrible. They make 0 sense. The people that work at this location are also incredibly rude. read more

I had a great experience the team helped me to get my packages as the 800 number call center were full of a bunch of people who don't know what they are doing. read more

Their daily pickup service sucks. I have to call the office constantly to find out if driver comes or not. Driver just stopped coming for 4 days and the reason is he had no time or truck was full. read more

I don't usually give ratings of a 1 but this experience adds to my already disappointing day! I work with students and needed my package delivered at my school when it said it would be delivered (today). I received an email saying that they attempted and will deliver tomorrow. They attempted at a time when students were dismissing. I was there! The supervisor called to say that the driver left because school was dismissing and he couldn't get through. Apparently, he couldn't wait in like like everyone else to do his job! The package is time sensitive so I have to pay for unprofessionalism. I asked the supervisor what is the plan for delivery tomorrow and he said around the same time. Seriously!!!!! You'd think they say 'we inconvenienced this customer today, let try and get it there first thing in the morning'. I have no other words! read more

Went to pick up a package after being notified that it arrived at the center for pickup and was being held for me to get it the day before. After waiting in line for 30 minutes it was finally my turn and the receptionist went to search for my package. Tracking says it was there and checked in, but they could not find it. After searching one more time, the receptionist told me that it still could not be located and that they would need to check again. However, the receptionist proceeded to help at least 15 customers behind me in line before getting back to me, even though I was there before all of them. After over another hour, receptionist goes to check again, and my package cannot be found. At this point I had waited over an hour and a half with no answer on my package which says on tracking is there, and am not provided any further information but told to come back the next day. Therefore, I am left with a missing package and wasted almost two hours of my afternoon which I had taken off from work for. At this point I now have to take more time from my day the following day and call off from work once again. Will be sure not to have anything delivered to this location or any UPS center again. read more

This serves as a shipping center for all packages that ships ground and air. The UPS staff here are always friendly and helpful they will even help you load your packages to your vehicle if assistance is needed which is great when you can't pick up or load your items to your car, van or truck. read more

Every single package that is shipped through this center to my address has a problem and I have to end up going to pick it up because they NEVER correct the info after multiple attempts... One driver lied on 4 occasions and claimed one of my packages was delivered but the second package was not able to be delivered because the "business" was closed but the updates in the system were for the exact same time 618pm EST. Then the customer service number which is in INDIA sends over messages and the management doesn't call back like they are supposed to and when I did get a manager on the phone after being transferred she told me " I have more important things to deal with and I don't have time for you" and hung up in my face. Keep in mind my packages range from medical equipment, toys, personalized bday gifts, ect. that have come through this center and EVERY SINGLE PACKAGE has had a problem, the drivers lie and say people aren't home when that's not true (how am I NOT home when I wfh 12 hrs a day?). I once called the shipper and had them send 2 of the same package one went through this office and one went the FEDEX and the one through FEDEX came with no issues was on time and the even knocked on the door before walking off but the one that came through this center was 3 days late 1st because they claimed there was no apt # then because the business was closed and the only reason the 3rd time I got the package was because I went to pick it up. This center needs to hire people who are going to do their jobs and stop allowing people with seniority to mess things up and get away with it. My son (who was 2 at the time) needed his breathing machine and if I hadn't had the backup sent via FEDEX only heavens knows what could have happened. The only reason I have them 1 start is because 0 isn't an option they deserved -999999999999999999999 THEY SUCK... If it is within your power to ship with FEDEX or ant other shipper do yourself a favor and go through a different shipper. read more

Service inside is excellent but do not come here between 9-10am, that is when the trucks leave and their drivers are inconsiderate, and if parked and you try to pull out they will rather hit your car than let you get out. It's a daily mad house. read more

I went to this UPS location for the first time yesterday. I found it very easy to find, using Google Maps. The employee who helped me was pleasant and efficient. Good experience. read more

Came to pick up a package during there customers service hours 10am-1pm on Saturday 8/29/2020. No one opened the customer service center. Quite a few of us were waiting outside for over an hour. Finally left at 11:30am and the customer service center was still not open. Concerning esp when you have important packaged to pick up to manage your business. Hopefully they get it together read more

I wish I could rate this as 0 as the Customer Service stinks! A package that UPS lost in transit for the holidays takes 1-8 BUSINESS DAYS to investigate and it's my responsibility to follow up on its progress with the shipper! UPS YOU SUCK! read more

Word to the wise USE FEDX... Worst customer service ever... I would give them -10 if I could. The driver lied about trying to deliver NDA SAT DEL package (medication) and they don't care. When I called tracking the manager called the Tampa facility and was told they would redeliver today and they would call me to confirm. A person by the name of Eric called from the Tampa facility said he was the supervisor and that I could come p/u my package or they would deliver it on Monday. Eric argued that the driver came to my apt. when I have been literally sitting here 20 ft from my door waiting all day and there is also no sticker on my door that they leave when they cannot deliver, plus the Apt. complex office is also open and they can sign for pkgs. like they have many times before. I called tracking back and they called the facility again and were told the supervisor is Steve. Tampa UPS facility is mis-managed and unethical.. don't waste your time or patience on UPS. read more

Driver in our route has the habit of not coming and claiming we were not home. This is the second time in less than a week, and I can only guess we are last on the route and he wants to go home early. Filed a complaint because I work at home and was looking out the window precisely when the record was updated as not able to deliver. I cannot believe a reputable company would allow their employees to lie and cheat the customer. read more

Most companies these days will leave your package at your doorstep if you sign their left behind notice after a first delivery attempt (and even on a back lanai at that!). UPS does not follow this process and is very strict on having a personal signature at the time of delivery. They'll try three times and if you fail to be home, you must travel to this facility to retrieve your package within a week. So recently, my dad ordered me a sweet pair of wireless headphones for my birthday and they were to be delivered by UPS. The first attempt was made on a Wednesday morning and I was at work when it happened. I left a note behind to request that the package be delivered to my back lanai (as I have done with Fedex) and signed the release slip that was on my front door. The next day, I came home to a big 'SORRY' slip with a second attempt that was done at 11am. Again, I was working. The final day, I was (shockingly) working and missed the UPS guy at 11am yet again. Unfortunately I was leaving on a business trip to Cleveland the next day and would not be back for a week. I was extremely disappointed after I read the back of the final attempt slip that said I could go online and request drop off at this facility but it would only remain for 7 days. I gave it a try. When I returned, I headed out early to retrieve my package down a secluded road in east Tampa, not far from Temple Terrace. The facility is not far off of I-4 and easy to find. They are open on Saturdays as well, but I chose an early afternoon on Monday to stop by. The employee inside found my package extremely quickly and I was in and out within 5 minutes. They also ship packages from here. It is a very small customer service center with one person at the counter. If you are in a bind this seems like a good place to turn to. I was very impressed that my package was still there (exactly 7 days later), undamaged and ready to go. As inconvenient as it was to have to travel here because I missed my package delivery at home, I respect the fact that they did not want my package to be damaged by weather or stolen from my residence if left behind. read more

I was told my package would be available between 7:40-8:30 pm to pick up . I waited from 7:25-9:00pm and then still can't find my package, nor do they care. They tried to kick me out at 8:30 because they wouldn't call the driver to see where he put the package. Very disappointed . read more

After being promised by an online rep for UPS that I could pick up my birth certificate from this location after waiting 14 hours at home for it yesterday, I arrived and it wasn't available. After being lied to by online reps, I wad very angry and frustrated, however the customer service reps at the store were amazing! They are currently helping me get ahold of it and have been nothing but professional. I wish all of UPS was like this read more

It's kinda dirty and worn-down looking inside but customer service was quick. Easy to get to as it's right off I-4. Signage was pretty good so I didn't have that "Oh my gosh...has Google maps screwed me again?" feeling before getting to the pick-up center. Hopefully I won't have to go back here to pick up wine ever again though. You can also mail items from this location. read more

The driver drove right past my address! I have security cam footage showing the driver never even stopping to attempt to deliver my package. Just full speed going past as they put that they coudln't find my address. I call customer service to be told they put in a ticket and I will get a call back. An hour and a half later I call them for them to tell me it should be any minute. Call back another hour later to finally get transferred to a supervisor who calls this shipping center who tells them sorry I have to wait til the next business day. After 4 hours I finally get the call from this shipping center and not just customer service. Private number as to make sure I can't call them back. The lady tells me to call back the next morning and they would give me a delivery window so I can make sure I am standing outside as the truck goes by. I call back and just get told it could be by the end of the day. No window. I attempt to call customer service back to file a complaint and the "supervisor" named Trisha just keeps asking me why I want to make a complaint and trying to talk me out of it. Tried calling UPS Global HQ in Atlanta just to get redirected back to customer service. UPS is an all around joke. If you want your package on time go with FedEx Ground, and I'll tell you why!! UPS drivers get paid hourly whether they deliver your package or not. The only thing that happens is the driver gets to go home early for not making all their deliveries. FedEx Ground routes are owned and operated by the driver, or a driver is hired by the individual who owns the route. So already it's a better choice because technically, it being a local person who owns the route, you are supporting local small businesses by using them. The owner of the route gets paid by the FedEx Corporation PER PACKAGE picked up and dropped off. If they skip a stop, not only do they not get paid for that package, they actually have to pay FedEx Corp for missing it. FedEx Ground will ALWAYS attempt to deliver a package no matter what. I order from ebay at least once a month. I've done well to avoid sellers who use UPS and this was exactly why. read more