I had an extremely important NDA envelope to be delivered to me on Monday. Unfortunately things happen and when I tracked it online, it didn't show any activity to be delivered. I called the facility to hopefully find it still in the building. The new person answering the phones told me that it was still in the trailer unloaded, which wasn't acceptable to me. Then I get a call back from Sylvia, she knew exactly where to find it and was able to hold it for me. I was so relieved because of the importance check inside. Thank you, Sylvia for going above and beyond for customer service! I'm truly indebted to your act of hospitality to me and everyone who is getting their packages. read more

UPS - Front - Shipping Centers Near Me - San Bernardino, California

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Pretty sure the delivery driver or whoever processed my shipment stole my package. Incredibly difficult to get ahold of any customer support as a receiver so im hoping this review does it. Says it shipped from this distribution center however i was outside all day at the time and date of delivery and never once saw any UPS truck read more

Hard to believe it's been 5 years since the last bad review. I'll fix that. I looked up the word 'SUCK' on line. Guess what came up? The UPS logo! Twice in less than a month, UPS Ground has failed to deliver air-freighted perishable food on time, though this time they did get the eggs and dairy to me; the meat will sit in the hot truck another day, because the afternoon shag driver claimed the business was closed at 4:39 pm. Funny thing is that I watched him drive by without a glance. The previous time, I immediately had that vendor switch me to FedEx exclusively, which I'll now attempt to do with this one. Now I know they both suck, and take turns wearing that crown, but I'm going to use the one that sucks less at the moment. Zero stars, of course. read more

All negative reviews are 100% accurate- they're just so horrible. First mention, I NEVER use them even if my life depended on it;however my brothers life was! Waiting on important VitalChek records for my disabled brother not once but twice & they just don't want to stop to deliver unless big shiny neon numbers/letters & an arrow is pointing to the house, Geez, it wasn't that difficult!. Prime, FedEx & US post office finds our back house. But I lived in LA & they still screwed up delivering to the wrong house LOL. Their hub hours are a joke, why is It easier to pick up Prime than UPS? Try calling them? The daytime call reps are just as bad as the drivers & no empathy & I had to keep calling back because they wouldn't or didn't do anything the first time I called. I ended up paying additional to have this important document delivered to UPS store where I live, driving back to San Bernardino would've been the same amount in gas. VITALCHEK please use a reliable service like the Post Office for vital records, UPS was a really bad. read more

The company cares nothing for its customers... allowing your employees to mark packages as attempted delivered for analytics when they didn't attempt is fraud.... How can they encourage this. Security cam footage shows no UPS attempts at all yet they back their driver and when we check footage for the minutes he said he attempted he was invisible we guess read more

Ok. I'm in my car in the parking lot of this Ups. Usually, I wait till I have time to catch up on reviews, but today's experience was so noteworthy I felt I should write before I take off. Not gonna lie. This UPS drop off is in a pretty sketchy area and looks real questionable when you enter. I try not to go there if possible, honestly. But today I had to bc I was in the area. Usually, the customer service ladies have been great, but today Kim really stood out. She was super cheerful, helpful and polite. She made you feel like what great customer service should always exemplify. Great job, Kim. Keep it up!!! read more

These guys never get any better. I try asking companies to send via FedEx because in 5 years I've had no problems with them. UPS can't seem to find drivers who want to work the mountains so there os no consistency. Additionally, the elves working in the warehouse sorting packages aren't able to do their jobs either. Not knowing who the carrier is going to be means Those of us in the mountains must have both our street address & PO Box on every package. The second they see a PO Box they hold my package....the street number is the very next line!! If you call you get an overly apologetic person in the Philippines who is helpless to do anything. UPS here in the mountains is actually more useless than ISPS. read more

I've been using UPS for longer than I care to remember. I have always gotten good and and reliable service from UPS. I give them the highest recommendation possible. They've been doing what they do for over 100 years. UPS knows how to do it right. read more

UPS - Relaxing at home. - Shipping Centers Near Me - San Bernardino, California

I have used this to drop off and pick up. I've never had any problems. Friendly fast service always. read more

Their only job is deliver packages; guess what? They can't deliver onetime. I've been waiting for package to be delivered for 3 days, they keep delaying it because of weather! WTF! The weather has been mild for the last 5 days. EVERYONE at this facility should be FIRED! read more

Needed to pick up a package by a certain date, however, their customer center was not open during their stated hours of operation. When I asked a passing employee when they would open up, he responded with "at some point today, it changes all the time so I don't really know." Ended up waiting outside the facility for an hour for them to open. Would not recommend business with this location. read more

The worst UPS I've ever encountered. Never leaves packages at my address, lies about delivery attempts, and the lady working the center is very rude, so rude that my housing manager commented on it. Absolutely sick and tired of so many packages not getting delivered, and the zero accountability read more

UPS - UPS center customer service - Shipping Centers Near Me - San Bernardino, California

Fuck UPS I'll never do anything thru them again. Package never came and don't know where it went Had to get it re shipped and still haven't received it and was supposed to be here yesterday. Guess what UPS ...... you're all cocksuckers !!!! read more

My package has been sitting there for 5 days and all that is said is weather delays. What a bunch of Bull. All they have to do is pass it through and let the truckers take care of it. Read the same in many reviews here. Sounds like they need a leadership change. read more

I was very fortunate to find friendly faces at the warehouse tonight after finding the customer service center closed before expected. Thank you Eric for finding my package! read more

UPS - These two helped me find my package in the warehouse on Christmas Eve!!! - Shipping Centers Near Me - San Bernardino, California

I'd join several others and put a 0 if they let me. Everytime I get something that's shipped UPS there is an issue. This time they supposedly tried delivering to my residential address on Sunday and the "business" was closed. I asusme so since it's a house. Then the UPS guy came today, got out of his truck put the "we tried" ticket on my gate and left. I was in my garage watching it happen, my dogs didn't even have a chance to bark. SO now I have to go to their warehouse, becasue they can't send it to any of the 10 UPS store within 5 miles of my house. This wouldn't be an issue if they didn't charge for pick times. Fedex gives me window of 2hours it will be there so I can plan,. USPS is down the road (no matter where you are), DHL calls you to say we are XXX (usually 45) mins out, and Amazon/Ontrac calls when they are at the gate. UPS, dropped "we missed you" and ran back to their truck so fast I cant even tell you if it was a man or woman; black, white or Asian person. This is not the first time. read more

Horrible service. I live in a house in Crestline CA that was built in the 1950's. The house has been here for 70 years and this UPS can not find it. They keep telling me the address doesn't exist. (Remember, the address has existed since the 1950's and can be found on google) Day after day I watch as UPS delivers to my neighbors, but I have to drive ALL THE WAY DOWN THE MOUNTAIN to the UPS store to pick up my packages. What good are they? Incompetence beyond belief. And their outsourced "help desk" couldn't get the message through to them either. Unbelievable. . read more

This place is horrible. My package was supposed to arrive at my house on a Thursday and I needed it before an out-of-state flight at 6:30am the following Monday. When I didn't have it by Saturday, I called UPS. Them: "It's at the store in San Bernardino, but they're closed until Monday. You should have it at your house by Monday. Thank you!" Me: "But that doesn't work for me. I need it before I leave at 6:30am on Monday." Them: "Well, you can go to the store and pick it up on Monday. They open at 8am. Thank you!" Are you even listening to me, idiot? read more

If i can give them a Zero, i would. I came here to pick a package. We called and the web site shows it arrived and ups app too. It was 2nd day air. Nichole said it will arrive Friday. When i questioned why and that i paid 2nd day air and that we called and checked both apps, she started yelling. When i asked her why you are yelling, she said because i keep repeating my self. I told her and i am telling you that i paid extra to arrive early and i talked to ups on the phone this morning. She continued yelling and said if i have a complain call my name is Nichole, have a good day and left and went inside. Wow!! What a costumer service. This lady needs to be fired. She can't be in costumer service and deal with any type of people. And I WILL make a complaint. update: I went next day and got my package. She was wrong and rude. I talked to her manager. He was nice but I hope he does something. I also complained to the main customer service. read more

Another 1 star review. I was expecting 2 packages. Each piece had its own tracking number. I received an email for each package stating they will be delivered the next day. When the package was delivered, only 1 package showed up. According to the tracking number the other piece was still on its way. I called UPS and they advised me my other package was still in Texas. When questioning them about the confirmation about delivery I just get the run around. After hours on the phone, UPS finally tells me they lost the second package. This was supposed to be a 3 day Select delivery. Bottom line, if you want your package ship w/ someone else like FedEx. read more

My shipment was delivered to the wrong address. I have been talking to someone that I can only described as being overseas. The supervisor told me they'll have someone from the local location contact me but no one has. I live in San Bernardino and my package was delivered to Colton. Not even sure who I can talk to at this point I guess I'm out of luck. read more

*** So this is For All of UPS*** My daughter sent me a stuck at home pamper yourself just something small and it was "ground" 2 day which they kept insisting they tell me but my promise date was Friday 4/24/20 and that day came and went so did almost a week with every day them emailing me and me calling them with them promising the following day would be the day I received the package! It finally reached the delivery point on 04/30/20 only because i got tired of it at day 5 of no activity and filed a claim, of course they don't want to pay so they got on it and found my package and it was delivered super quick after that!! This is ridiculous... WHY DONT YOU HIRE MORE PEOPLE? I seem to recall another company struggling but they made a comeback!! You guys have been around a whole lot longer that is so sad! I WILL NEVER WALK INTO UPS FOR SERVICE!! I would rather use snail mail... read more

Is this for real? People should be fired over this. My business is in San Bernardino less than a mile from the hub. I went there today at four pm and it closes at 12.30 due to covid!! Wear a mask do social distancing. But close at 12.30? But the reason i went is that we havent had a pickup in five days despite setting up deliveries. That i can even excuse. But even though we are less than a mile from the San Bernardino hub we are now serviced by Moreno VAlley hub!! And no one told them to come by. WTF read more

Dont bother calling ups phone support, just like dont bother paying for 2-3 day delivery bcuz either way nobody cares or listens. Order Amazon Prime and dont care if your pkgs always are late 2-3 days, call ups if u dont care about wasting time calling customer service to correct an ongoing delivery issue and want to get no where, call ups, if u dont care about getting anything out of calling phone support. Llamma ya cabron. read more

I live in Big Bear, so if I miss the driver ( don't go to the bathroom if you're expecting a package!), I will have to drive all the way down the mountain to obtain my package. No phone numbers are available online or on the slip with the exception of the 800 number (which sent me to India ). They've promised to call back 3 days in a row, and I have yet to hear from them. read more

A package was misdeliverd to my home on Tuesday. I attempted to call the driver back but was completely ignored. I immediately called the UPS Customer line in order to get the packed picked back up and delivered to the correct address. On Wednesday, over 24 hours later, after three more phone calls and two promises of a return phone call the package is still at my house. According to UPS Customer service there is no way to contact a local facility by phone. Absolutely the worst Customer service ever. read more

Picked up my package from this facility. Lady at the front was very nice and helpful.

I would leave a zero but they do not deliver when promise. I been waiting four days for a package that they say is out for delivery. They delayed it one day because the people in san bernardino ca put it on wrong truck and it went to Vernon ca ,and each day it says it's out for delivery.l called custmer service and they just make excuses and when I asked for a number to see if driver indeed had package they said we can't give that to you . Larry read more

I purchased something on Amazon.com and was given a specific date for delivery. I also used UPS's tracking to make sure the package was going to be delivered on time. The day before the package was to be delivered, it arrived at the local UPS Shipping Center, the next day the package was apparently placed on a truck for delivery. It never arrived. The next day the same thing ... package placed on truck for delivery and never delivered. The next day the same thing and the next day and the next day. Today is the 7th day for non-delivery. I called and they promised me it will be delivered tomorrow, but they made the same promise yesterday. Frankly, I wonder if the package was stolen off of one of their trucks, or perhaps crushed? They are not talking. Additionally, when you call their 800 number, they do everything they can to keep you from speaking to a real human being. You have to be persistent to get through, but when you do, you do not speak to anyone at the local office, you speak to somebody else in ... who knows where they are ... maybe the Philippine Islands? And it is impossible to get an actual local phone number. UPS service center ... it's a joke ... a very bad one. read more

Desk closed for lunch from 2:30pm to 4pm. RIDICULOUS!!! Who caters your lunches and do they need to be 12 courses??? Pathetic!!!!!!!!!! read more

UPS - Shipping Centers Near Me - San Bernardino, California

Told them to hold at Victoria Ave. location. E-mail notice said you must bring valid ID. Fine. If you aren't the named person you must bring the tracking number. Fine. Showed both and they claimed that their policy is that the address on your ID has to be the same as the package you are picking up! It says that NOWHERE in the e-mail notice. So what happens when something is sent to somebody sick or otherwise incapacitated and they want a friend or relative with ID for a different address to pick something up for them? SCREW YOU is the UPS policy! I called the 800 number and you have to give a tracking number even to talk to something (just like you have to put a tracking number in online in order to send them a message about anything). The lady at the 800 number had to look things up and according to their INTERNAL (UNPUBLISHED so NOBODY except EMPLOYEES CAN SEE IT) directions the name has to be the same on the ID or the address has to be the same on the ID. At some locations (UPS Stores or such stuff) if your name matches but the address doesn't then MAYBE they will take a utility bill or something to prove residence. UPS is the worst thing around! There is plenty of LABELED "customer parking" but I was the only person there for 15 minutes and the parking was mostly full with me as the only customer! They don't provide enough employee parking so the just let employees park in customer areas. So you might as well use the handicapped parking! Also, if you go in the morning you may be met by a herd of delivery people leaving and PARKING IN THE DRIVEWAY and all along the street and any nearby open areas. Apparently they tell them to get in something and get the hell out of there. The whole place is just an unmitigated disaster. I can't wait for Amazon to put them out of business. . . . UPS could have had "lockers" like Amazon years (DECADES) ago! read more

I just moved into a new build so I understood when the first package to be delivered to me on 19 Dec caused some issues. However, after having to verify my address at least 10 times, as well as, giving them street for street, turn for turn, directions to my house, I still have not gotten my package. This morning I awaken to another email saying UPS could not deliver to my address because the address is incomplete or does not exist. I've been getting regular mail, and FedEx had no problem getting me a package...I told them if I have to come 30 miles and pick up my package I want the money that was paid to them reimbursed back to me...I'm glad I didn't need this package right away, and I'm kinda determined to make them deliver it, because I need them to know how to get to my house, as I order online frequently...I'm so frustrated! If anyone knows a direct number to corporate please share. read more

Customer Service on point! Thanks UPS this guy Rob is the best! He waited after hours with me so that I can pick up my package after missing my delivery!!! I loved the excellent customer service read more

UPS - Customer is always first!!! Rob is the best I thank him so much he made sure he stayed open to give me very important package! - Shipping Centers Near Me - San Bernardino, California

Great costumer service! The ladies here always help me with shipping hassles. We were "FED" up with our "EX". Our company ships dozens of boxes a week and we choose UPS over the other guys because we receive reliable service with speedy updates on any delayed shipments which does not happen often. The fact they stay open till 6 o'clock is super helpful and very convenient. read more

UPS - Shipping Centers Near Me - San Bernardino, California

Our box came at 8pm last night. We waited until 6pm and had to leave. We left a 9x11 note on our screen door asking UPS to leave our box next door with our neighbor. It was an expensive item. Of course the driver left it on our porch. We called this morning and they said UPS driver's do not have to follow any notes left. read more

This review is for the delivery service.. I always have to come to this place to pick up my package because they can't seem to come after 12 when I am there. read more

For the love of God please get better drivers who actually want to do their job instead of stating they can't find the address. Every few weeks I know when we have a new driver because suddenly my packages can't be delivered. When you are waiting on a package from Hellofresh it's no good to me the next day. And stop saying because of Covid there is delays because there seem to be no delays at Christmas time so what is different. I'm getting really really tired of going through this every few weeks so please update your system or find a better way to work with drivers and customers read more

Came 5 minutes after they closed after driving an hour in traffic from Big Bear. Just needed to pick up a package that had been waiting; a package with cheese. Knocked on the window seconds after I saw them lock the door and the brown haired woman pretended not to see or hear me. I knocked and waved, but she looked down and away and walked into another room. She could have at least told me "I do apologize but come back at 7:30 tonight," mouthed "I'm sorry" or something. Anything. I work in a similar position and I am always kind and go the extra mile because I believe in delivering excellent customer service. To be ignored like a dog really sucks. Sucks like this UPS. To the lady who did this on Monday, February 12th at 6:07pm, you ma'am, are a jerk. To her boss, please tell your employees to show the public a little respect. read more

Awful service. Do not go here. Avoid. Would give zero stars if that were possible. Very unhelpful and rude.

I had a great experience at this location. Fast service, very nice counter people, and they helped me get my boxes in the car