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    Upscale Tails

    4.6 (9 reviews)
    Closed 9:00 am - 2:00 pm

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    10 months ago

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    7 years ago

    They are the best groomers and deal with each of my 3 dogs for their special needs. Excellent groomers, highly recommend.

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    7 years ago

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    Barks County Dogs - Long haired dachshund groom

    Barks County Dogs

    (7 reviews)

    Barks County gets five stars for sure! Both of my dogs were groomed here for the 1st time today and…read moreI couldn't be more pleased. Kathy offers a frequent groomer card, four visits gets your pup a free spa treatment such as teeth brushing. She was pleasant to deal with and I liked the home atmosphere of her business. I would recommend Barks County Dogs to anyone :)

    The woman who runs this business, Kathy is a liar. She's been grooming my dogs now for about a year…read moreand a half. The other day I took all three of my Cavaliers to her and she refused to groom my senior Cavalier. Of course she only spoke to my husband because she knows that she would get a crap load of questions from me. The last two times I took my dogs there and got them have my notice that the insides of their ears had not been trimmed and the ears were not cleaned then I noticed that they were not bathed. If you smell the bottom of your dog's paws and they smell like Fritos, that means your dogs paws did not get any clean water on them. So the last two times that I took my dogs there my husband said you DO shampoo the dogs correct and she said yes and again we got them back and they were not shampood. I would absolutely not recommend this groomer to anybody and right now I'm so angry that I'm thinking about calling the Better Business Bureau. I also noticed that her Facebook account is not active. Maybe that was because I left a horrible review. I am not even kidding when I tell you do not take your dog there.

    Kayla's Pretty Paws

    Kayla's Pretty Paws

    (20 reviews)

    TL;DR: Poor customer service, dismissive communication, and inconsistent standards. I'd rather…read morecommute back to Brooklyn--where veterans of color and their pets are actually valued--than deal with this again. --- I used Kayla's grooming services before for my two miniature golden doodles, and when I moved back to the area, I figured I'd return to a place I had previously trusted. After enough frustrating experiences at PetSmart, I decided I'd rather spend extra for consistency, quality care, and to support a fellow veteran-owned small business. Unfortunately, this experience was anything but that. When I called, the person who answered seemed dismissive from the start. I explained who I was and mentioned my one prior visit about a year and a half ago. She asked for my availability, and I told her I was flexible--whenever they had space. She seemed irritated that I didn't use their online portal, but with two dogs, it's often easier to coordinate schedules over the phone. I was upfront about my dogs being a bit fluffier than usual and possibly matted due to a hectic winter, a move, and being a college veteran student managing limited funds. I made it clear I was completely fine with a low cut. That's when the conversation took a turn. She immediately told me they would not be seen due to matting. On top of that, she claimed that during their last visit--over a year and a half ago--my dogs were "problematic." This was the first time I had ever heard that. When I picked them up back in 2024, I distinctly remember Kayla speaking positively about their behavior. If there were concerns, why weren't they communicated then? And more importantly, why ask for my availability at all if you had already decided not to service my dogs? The inconsistency and lack of transparency were frustrating. On top of that, the phone rang endlessly before being answered, and my first call was actually disconnected, forcing me to call back just to speak with someone. For a business that prides itself on quality service, the customer experience felt like an afterthought. I work hard for my money and for my dogs, and I choose to spend it at places that respect both. Choosing to bring your pet here feels like a gamble--you may get great grooming, but you may not get basic respect or clear communication. Lastly, during my first visit, I wasn't aware they offered a veterans discount. When I mentioned that I was a 14-year Army Special Operations veteran, there was no effort made to acknowledge or adjust the pricing. At the end of the day, I'd rather take my time and money back to Brooklyn, where I know veterans of color--and their pets--are treated with the respect and value they deserve.

    Julia is pawsome! So nice, gentle and does a great job grooming my pup! My dog gets really excited…read moreto visit the "salon" and comes out looking and feeling her best.

    Upscale Tails - groomer - Updated August 2026

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