We got off to a very poor start with being swapped between three planners, and having to reach out…read moreseveral times to get it sorted out. I understand you had some staffing issues, but it's not right that we didn't have a coordinator until 2 and a half weeks prior to the wedding when we paid for a month of coordinator. Ultimately, we were given someone at 2 and a half weeks until the wedding on May 13th, and I don't think she was fully prepared for our day. We felt skeptical at this point, but it was too late to try and find a new coordinator and had to see it through.
On our rehearsal day, Shannon was not able to direct our crowd, and instead left it up to us and our Wedding party to get everyone's attention and direct them with what she needed us to do. I understand the rehearsal is not supposed to be fun, but making me run my rehearsal isn't right.
Throughout the wedding day, not only us but several people that were a part of the wedding were disappointed in the service we received. It started out with Shannon standing on the grounds, making it a point that she was not on the clock and would not answer any questions. Although he didn't have any questions for her, the Father of the Bride was told this by Shannon. I understand not being on the clock, but he wasn't going to ask anything, she was in the venue, and the rude comment was not needed.
After the ceremony, there was an issue with the pizza truck being late. Shannon brought this to the Mother of the Bride's attention, and the MOB immediately called the pizza truck to resolve the issue. When she got in touch with them, the pizza company seemed confused. They said she had called once, not left a message, and brought it to the MOB to deal with. They also said they had received no confirmation call the day before our wedding just to double check that everything was still okay, which according to them, is common practice.
When we were being introduced to the reception, Shannon completely forgot to arrange an introduction for the wedding party. We clearly had this on our timeline, and it was our MC that had to tell us that it was missed, and show on our timeline that it was there. All she said was that it wasn't on her schedule. We then had to send someone to gather everyone from the wedding party that was in their seats to come back for their introduction, while she did nothing.
During cocktail hour, the DJ's speaker somehow stopped working. Shannon did not notice this, and instead I had to leave taking pictures to go find the DJ and get him to fix it.
During dinner, we patiently waited as 4 tables went by to get their food, while we still had nothing in front of us. We had discussed Shannon grabbing us food before anyone else went to serve themselves, and eventually she did after we sat there and waited with no sight of her.
During the dinner hour, the time for toasts was approaching. She let the Father of the Bride know we had 10 minutes until he started his speech, to which he pointed out that the champagne glasses for toasts had not been poured. We had discussed that the bartenders were going to be pouring champagne for everyone, but as the wedding coordinator you have to be the one to let them know when to start. The reply she gave to that comment was "well the bar service doesn't usually do that", even though we had discussed it in our meetings.
Moving on in the night, the desert plates that were packed in the box labeled "Desert Box", were never put on the desert table. People were walking around with cannoli's and cake using napkins to hold it. In the same subject of missed items, she never handed out the bubble guns that we had packed in the "Grand exit" box. Somehow the small bubbles got handed out, and they were in the same box.
For the cake cutting, the cake was left in the fridge right up until we were supposed to cut the cake. It was nearly frozen, making it nearly impossible to cut through.
Throughout the night, it was noted by not only us but several guests that the assistants were off property on their phones. There was plenty to be done the entire night, and is a bad look when they were on the clock for something we were paying good money for.
Overall, the team that you sent did not adequately handle our night how we expected for what we paid and the glowing reviews you have. I know you are someone that loves their business, and I hope you understand that this is not the level of service expected from a coordination team.
We sent all of this information to the company, and they took no responsibility for any of the issues we had, but instead had an excuse for everything. If you want a Wedding where you feel the stress is truly taken off your shoulders, I would not recommend hiring this company.