While I have not been in an Old Navy in quite a while, I purchased a pair of pants for traveling…read moreseveral years ago. I wear them all the time. Last week the zipper broke. I could not locate the pants on line on the Old Navy site. I called the Call Center and had them direct me to an Old Navy product manager who was able to identify the replacement pant...same pant with the same fabric configuration but a different name and different product number. Called the Metrotown location as it showed on line that they had them in stock. Krysta, the Manager, went to confirm they actually had them in stock and put them aside for me. They also honoured the on line price which was cheaper than the current retail price. The staff and service was great and it was a very positive experience.

I think I have outgrown Old Navy stuff. I used to love it in my teens and early 20s. I still go in…read morethere at times to buy some basic stuff like t-shirts, shorts and cardigans. I am no longer that interested in the accessories though they have pretty cute socks at times. It is still a good place to shop for kids clothing. One thing which frustrates me at times is that the prices do not reflect the promotion information which are placed there. So if you are into deals, do check carefully or ask the sales associate. Even then, sometimes the till does not have the promotional information and you may not notice it until you are home. I have taken to checking my receipt right on the spot.

Leone L2 is the sister shop of the main store and is located in the basement level. Obviously I…read moreonly look at the mens stuff in here. Overpriced casual wear, such as jeans, t-shirts and that kinda genre. Whether it be Harry Rosen, Holt Renfrew, or any other place, I will not pay that kind of money for that kind of clothing. I window shop here. That's about it. The 3 stars is for the L2 Cafe. Yeah, I've eaten here. It's not bad. Pure Italian cafeteria food, if such a thing exists, that is actually quite decent for what it is. I would come back because it's not expensive, it's not crowded, and even if there is no seating, take it outside and find yourself a table in the Sinclair Centre Food Court.

If you don't already own snooty designer gear (or don't look you as if would, or aren't wearing it…read moreat the time), don't be bothering to shop for it here. The staff look down their noses at us non-fashionistas. I went in to have a look around, and was tailed mercilessly to every corner of the store. If I left one section and went to another, the staff seemed to hand off the duty of following. I saw many a raised eyebrow exchanged, and there might even have been hand signals. After awhile, it became kind of a fun game, actually, to see how many of them I could get following me and how often they switched off. Then I got bored and annoyed. Should I ever aspire to purchasing $500 pants, however, I won't be doing it here.

If I could zero stars, I would. My husband and I went to bring in a cashmere shirt he bought 3…read moremonths ago that developed a hole in it where the tag is. We initially spoke to a woman at the register who continued to insinuate that we were lying about washing the garment by hand, despite telling her that we had not put this shirt in the washing machine multiple times. She also said that because it's past 30 days, there was "nothing they could do." She was condescending and completely unhelpful, even after explaining my husband has multiple cashmere pieces from Banana Republic that he has had much longer than this shirt without issue. She acknowledged she has never seen a hole like this before, but yet continued to deny any culpability with the craftsmanship of this piece. We then asked to speak to the manager, at which point a man came to speak with us and was even more rude and dismissive. Again continuing to say that the hole was due to it being put through the washing machine. When I asked him if he was then calling us liars, he would not acknowledge this. My husband has been a long time supporter of Banana Republic, but will be taking his business elsewhere from now on. Would have thought a company like BR would stand behind the quality of its products, but was sorely mistaken. Absolutely appalled with both employees' handling of this situation, particularly the manager.

I was attempting to do a return during my lunch break. There was only one person working in…read morecheckout and there was a woman who was returning a massive stack of clothes. While in line I started conversation with another individual who told me that she was in line for over 20 minutes before me. Finally another associate came and assisted us.

I was so not impressed with this store. In fact, kind of disgusted. I came here on Boxing Day and…read morewas expecting some great sales. First, there wasn't a great sale here. Sure the quality of their clothing is pretty good but they were marked at regular prices. I went to check out a sale rack and the sales girl looks at me at says, "we only have this in a size 10 and nothing else." I didn't even ask for this information. She was super unhelpful. In the first place, she could have asked if I needed help. I was disgusted because the customers here were super rude. One woman stared me down and shoved me because I was in her way. Come on, we are all here for a good deal. Is it really necessary to push and shove? It was just utter chaos here on Boxing Day. I don't recommend coming here on such a popular shopping day. Some stores are better managed, not this one.

Just a hop, skip and a jump from its flagship location, this Club Monaco still stands out. While…read moreconsiderably smaller than its Robson storefront, the style and service are still present in mounds. The staff here is the first to admit that they don't carry as many styles as the other one, but what is here is still stylish, fun and fresh. The cuts here are much more tailored than some of the raggedy Ann-type concoctions available at other stores but it's never conservative. Patterns and colours are always bright and lively... it's the perfect spot to jazz up a boring work outfit or hunt for that perfect little cocktail number. The staff here is very friendly. While always eager to help and suggest the odd piece to help liven up your wardrobe, they never force the sale. Though a bit pricier than it used to be, Club Monaco certainly has the goods to back it up.

This winter 2018/2019 has had fashion & somewhat comfort style, seen to be dominated by the Big…read moreThree - in as far as which winter jackets are - must haves! Moncler, Canada Goose & Moose Knuckles have absolutely ruled supreme this winter season & have left no prisoners in their utter domination of the retail market! One just has to go & stand at any corner of Robson & Burrard streets, people watch & you start to wonder if these jackets are being cleared out in some sort of fire sale or sold as a 2 for 1 deal!?! Moncler first caught my attention back in late 2015 via Drakes - Hot Line Bling video - in which he wore a Moncler jacket. This lead to massive sales for the brand & the jacket flew off the shelves like hotcakes at US $1150 a pop!!! I know - recession price - Yikes! Moncler is guaranteed superior quality & hence these jackets ain't cheap. I proudly own only 9 pieces of this brand - in my dreams - LOL! I won't say - but let's just say - thank you so much eBay! Speaking of online shopping - beware of so many FAKE versions of Moncler being sold online! I've seen a fake camo Moncler go for US $500 - even after seller fully declared it as fake!!! Buyer beware is all I can say! Verify your purchase using the certilogo code on the jacket - no point in forking over so much money for a fake! Moncler is located just off the ultra bougie Alberni street on Thurlow in downtown Vancouver. Off-White is nearby, across the way Burberry, Prada next door with Tory Burch, & Versace across the street - you get my point - fabulousness runs this area! For some reason Moncler uses a number designation for sizes & it gets very confusing from there! 1 small, 2 medium, 3 medium/large etc. However, when you start trying on vests or jackets in particular models ie Maya or Berrait then things get weird. I fit a 2 or 3 comfortably in Maya models of vests, & a Berrait jacket - well a 5 does it for me! So keep this in mind - one really has to try each item on for comfort & sizing & almost ignore the sizing numbers as they don't match up per certain models! This store has an ample collection of the various models Moncler offers. If you are nearby, pop in & have a look! Remember to bring all 10 of your credit cards!!! Good luck!

We were on a weekend getaway and came in mid February, purchased a jacket for my husband and ghany…read morevest for myself (wanted to match my son's). However, after going back home to the states my husband wanted size 2 jacket, as we bought the 1, at the time it felt OK but when he got home he layered under and it was a bit tight. They didn't have 2 at the time, so I made a few calls back and they said I can bring the jacket back for store credit, they even contacted their warehouse to see when it would arrive. They said they would get back to me within 3 business days. And once size 2 comes in, they will notify me. But by day 6, I called in since I didn't get a response, they were nice on the phone and told me it still wasn't in stock. So we made another weekend trip away back up to Canada to get store credit or diff jacket (couldn't exchange in the states, different system) since it needed to be done within 20 days of the receipt. When I got there, someone was trying on my husband's jacket in a size 2 black!! I was a tiny bit upset they didn't call me! However, the guy decided he didn't want it, so my husband did the exchange. I bought a jacket for myself as well as our friends who went to Canada with us!! Lol while waiting for us, my husband decided on a different jacket size 2 with Hoodie, so he did an exchange again. I believe it was the shorter asian Jenny (they have 2 jenny) on the phone with me and served me in store as well, she was very nice and assist my family and my friends family on all our jackets. One thing that was frustrating they didn't seem to have our record in their system when we purchased in Feb. We purchased from Moncler in the states before and they supposedly said records should be all linked internationally, anyways, we had to register and create a new profile again. It's quite odd how almost ALL stores in Canada can't find us in their system after we were just there 2 weeks ago and shopped numerous times before. Moncler prices has gone up quite a bit these years, but we're all happy with our Moncler new jackets, superior quality and comfort. Will be back again.

I'm sad. It used to be an actual "Men and Women" store. Now it's not and they haven't changed it…read more They referred me to their DKNY where I've never had good service. People in the Enda B were always friendly and happy to take the time to walk through clothing. Even when I was a student who couldn't afford anything and told them that flat-up, they were gracious enough to show me why certain suit jackets were so much more expensive than others. They also had a great selection of things that became accessible on their massive sales, which I went there recently to try and make use of. The DKNY also doesn't carry any men's stuff really, except for a small section - smaller than what the Enda B did. Anyway, I guess it's the end of a time when I would randomly wander in there and sometimes find that piece that I found would fit perfectly with my clothes regardless of what situation I was in. Things change.

Come inside cause something in the window caught my attention. The rest of the clothes inside were…read morealso cute. I found Mostly tops since its getting to be that season but they do change stock. Very friendly customer service and they took the time to orientate and inform me of their in store selections.

Was shopping with a friend and the staff were super helpful. They have a lot of women's brands and…read morestyles. Seemed a little pricey but after looking at other places it seemed about right.

I've spent a good amount at this store in just the last few months, and tolerated their customer…read moreservice considering there's usually ONE friendly person out of the entire team of staff working. Today I dropped in to get a new mask chain since the first one I bought snapped when I pulled at it a few days ago. The petite sales lady that did come to offer help was very sweet, this lady along with the tall guy that helped me in my previous visit are the only reason this review is not one star out of five. All the other staff members I've encountered in this store stone-walled me, when I talked to the ladies at the cashier while the petite sales lady was there too - they just stared at me and walked away, this happened THREE times within 3-5 mins, I couldn't believe how rude and staff-offish they all acted, no facial expression, stone cold, they could clearly hear my question, they stared right at my eyes, turned and then walked or looked away. I had to repeat myself multiple times before the petite sales lady finally responded. An acknowledgement would be decent human behaviour towards customers wouldn't you think? So if they don't get commission for our sale they treat us like we are Invisible? Lol, wow! I couldn't believe it, and I didn't even bother getting angry or irritated, I just politely and calmly thanked them and walked when they told me they couldn't find what I wanted. Whoever is the manager of this store needs to send mystery shoppers and do some quality control on catty mean girls working here, I'm not stepping inside this store again, taking my money and wallet elsewhere. I don't need attitude from sales people acting like they are too good to talk to customers. The mood here is too greedy and hostile.

The clothes are great (albeit a bit overpriced for some brands like Minkpink or Insight). I bought…read moremy boyfriend a nice button-down from here for Christmas, and he loved it. There is a pretty equal women-men ratio of stock, which is nice. I live really close by, which is either a blessing or a curse (oh sale rack in the back window! You taunt me every morning as I walk past to the bus stop). However... it's really hit or miss with the staff. There are two girls there that are suuuper nice and let you browse without bothering you (but actually DO help you when you need it). There is one girl, though, that is really rude. I don't think I'm a big enough hipster to be deemed worthy of her acknowledgement. I've even seen her across the street smoking, and she still gave me a glare. Oh well.

I like the Zebra Club...it's pretty much the only place on South Granville that has a decent…read moreselection on men's clothing...the service is left to be desired..but the clothes are awesome.....LOVE the watch and belt selection...