I normally have my own go-to nail salon, but since I'm in the middle of packing and preparing to move out of state, I decided to try the closest place to my home on Hardscrabble Road. I had already looked at their Instagram photos, and I'm happy to say the salon is exactly what you see online--and even better in person! From the moment we walked in, the experience was wonderful. The atmosphere was calm, warm, relaxing, and very clean. I even appreciated that they had sports on the TV--it made the visit even more enjoyable for me. One thing that really stood out was the receptionist. She was constantly busy making sure everything ran smoothly--cleaning, organizing, checking on customers, offering drinks and snacks, and making everyone feel welcome. That level of attention really makes a difference. My daughter and I both had pedicures and manicures, and I loved how meticulous the technicians were. They never rushed and took their time to make sure everything was done beautifully. Our feet looked and felt amazing afterward! A special shout-out to Thomas, who did my pedicure. He was friendly, professional, and did an excellent job. Everyone we interacted with was kind and welcoming. The only small downside was that I wanted to have my eyebrows waxed, but there wasn't anyone available to provide that service at the time. Other than that, it was a fantastic experience. If you're looking for a clean, relaxing salon with great service, reasonable prices, and technicians who truly take their time, I definitely recommend Urban Nails Spa Salon. I'll be sad I'm moving because this would have become one of my regular places! read more

Customer service was AWFUL! The young lady at the front charged the wrong amount for my daughter's pedicure. They charge $1.50 credit card fee. Due to there mistake and not ringing up the correct price they rang up another transaction for $9 and added another $1.50 fee before I could say anything my oldest daughter went ahead and paid. I immediately asked if they could cancel it but the transaction had already gone through. I shouldn't have had to pay another service fee for $1.50 due to their mistake with charging the correct price the first time. The lady that they called over said they don't issue refunds so she wasn't sure what to do. I suggested she take $1.50 out of the register or refund the $10.50 and I'll get cash. Then she asked the young ladies up front who rang up the charge and told her she would have to pay the $1.50. As a business owner she should have absorbed the $1.50. It wasn't about $1.50 it was the principal and the customer service. We spent almost $200 between the 3 of us on this visit. This is the 3rd time we've been to the salon and I asked if they are ok with losing 3 customers over $1.50. No way should you have asked your employee to pay the $1.50. That's a cost the business should have absorbed. We will not be returning! read more

I'm writing this review because today was the last straw. I let the first incident with nail technician Emma slide, but after today, I can't overlook her behavior any longer. First, credit where it's due: Kevin did my pedicure today, and I have no complaints about his service. He was friendly, attentive, and made sure I was satisfied before I checked out. The problem arose when I gave Kevin my $10 Mother's Day Gift Voucher to use. He didn't know how to apply it, so he called Emma over for help. Emma came to the kiosk appearing visibly irritated--pressing buttons harshly and speaking in her language in a frustrated tone. Her facial expressions and body language made it clear she was annoyed. I didn't appreciate her demeanor at all. Whether she was upset about the coupon or about being asked to assist, that kind of unprofessional behavior should not happen in front of customers. If management reviews the camera footage between 6:10 p.m. and 6:20 p.m., you'll see exactly what I'm describing. I have no reason to exaggerate or fabricate anything. This isn't my first negative encounter with Emma. On my previous visit, I came in requesting dip polish and was told there would be about a 30-minute wait for her. I agreed to wait since she did an okay job on my Valentine's Day visit. While waiting, I witnessed Emma fussing again--in her language--toward one of the hosts. Shortly after, the host asked if someone else could do my nails. I agreed, but soon Emma herself came over explaining that her next client wanted nail art on every finger and it would take some time. I understood her reasoning, but her attitude made it obvious she just didn't want to do my nails. Ironically, the woman she took instead told Emma she wanted something simple and quick--proving my point. Because of these two incidents, I won't be returning for any services. Emma has completely ruined my impression of this salon. I was genuinely looking forward to the Matcha with Mom event on Saturday, but after today, I have no desire to attend. read more

My first experience here was amazing! The spa was decorated in a lovely Valentine's theme, and the entire staff was friendly, welcoming, and professional. Thomas gave me the best pedicure experience I've had in a long time! Will definitely be returning :) read more

Urban Nails and Spa - Mimosa & fruit - Nail Salons Near Me - Columbia, South Carolina

This place is beautiful, welcoming, and kind. The workers are incredibly kind. They offer free lollipops, free popcorn, free drinks, and free crackers. 10/10 definitely recommend. read more

The quality of service just isn't up to par . I spend way too much money in this place to leave and not be satisfied with the service and the look of my nails . My nails were uneven, bumpy and even though he attempted to fix they still didn't come out right ! And at anytime I can see through my nails and the color is uneven is a huge problem. $93 later and they look horrible . I won't be returning , I've tried time after time with this place and I'm just fed up . The last time I came , I got my eyebrows done as well and after telling her to keep them thick she made my eyebrows thin and now I'm waiting for them to grow back in before I let anyone touch them again . They need to simply do better . I wish I would have seen the reviews before I had to make one . read more

Urban Nails and Spa - Look how the middle nails color is not even - Nail Salons Near Me - Columbia, South Carolina

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I've tried to use this salon 3 times, please notice that I said TRIED. Today they took the people behind me, ahead of me, no they didn't have an appointment. I brought this to the attention of the manager and still NOTHING was done. I am less than satisfied with my experience at this spa and the 3rd time is the last time. I will also make note that this is a relatively new salon with and opportunity to gain new loyal customers and they are failing at this. I sure hope they are able to get on track before the busines dwindles down farther than it is. read more

Urban Nails and Spa - Nail Salons Near Me - Columbia, South Carolina

About 3 weeks ago, I went to this location to get a pink and white set. I haven't had my nails done in a couple of years. I've always gone to this location. I noticed after my nails were done not all of them were even in length and the white was longer on some nails than they were on others. Everything was not even. They have been pleasant. Decent environment; quiet. I decided to give her another chance. Today, 2/3/2024, at approximately 11 AM I visited the location to get a new pink and white set. It wasn't too busy. 1 lady was under the drying lamp. Another lady was getting her nails done by Queen. Not too long after, her husband took me to a seat. He started filing down but he didn't know what I wanted to be done. He doesn't do pink and white nails. So, he let them soak to remove the old coating. Periodically, another young man came to check them. Then Queen came and placed a heated bowl under the bowl I had my fingers in. In the meantime, other customers came in and Queen started servicing them. I thought this was ridiculous. What happened to first come first serve? The 2nd time the young man came to me, he tried to tell me it takes a while to remove the old coating. I knew it didn't take that long; I've been through the process several times in the past. I waited a little longer. I didn't want to make a scene. The young man came to me a 3rd time and checked my nails. I told him this was taking too long. It doesn't take this long for the coating to come off. He tried to satisfy me and started filing of one my nails down. I had sat there for about 45 minutes. I told him you don't have to do that. And pulled my hand away. I grabbed my coat and purse and left. As I was leaving, there was no apology from anyone. I went to another salon that was friendlier, more caring, and nicer. I'm very sure they wouldn't want to be treated that way; They would not appreciate it. I guess she was more interested in the amount of money she would make with the other customers. What is wrong with people these days? It's all about them, not the customer. read more

Now run by a very friendly couple with the cutest kids. Even tho equipped with a small number of techs compared to the size of the salon, they're friendly and does everything they can to please their customers. I saw the owner patiently assist an elderly lady who literally without exaggeration took 20-30 minutes pitching a fit about how she didn't like any of the polish colors. They also do a good job generally. I would probably stick with the owner couple as the other techs change regularly and some aren't very good. read more

Urban Nails and Spa - Nail Salons Near Me - Columbia, South Carolina

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I had a horrible experience ! I went in to relax before a stressful surgery coming up and it was the worse! I would never recommend them or will I be back! The older lady did my toes and it seems that she don't know what she's doing soo much that the owner had to step in! I know you gotta start some where but I don't want to be a Guinea pig that's paying full price! read more

Urban Nails and Spa - Horrible experience with this pedi! Do Not waist your money Like I did!!! I got this done today and it was just the worst and looks chipped - Nail Salons Near Me - Columbia, South Carolina

I only put 1 star because I wouldn't be able to leave a comment otherwise it would be no stars. They walk back and forth around the shop chatting while people wait. I don't know what the hell everyone's doing because they're not working dont give you no idea as to how long your service wait is I've been here an hour just for a toe/nail color change just slow af..... from out of town I will not be back. read more

Pleasant local salon. Its located between my stylist at Styling Pointe and Food Lion. I enjoy popping in for an affordable mani- pedi treat after my salon visit & grocery shopping. I've received good conversation and a glass of wine on different occasions. No appointment necessary or wait. read more

I honestly see why this place has 2 stars. You're better off going somewhere else. The lady that did my eyebrows rushed them and immediately when I got on the table, just started waxing. No prep or anything. The eyebrows are even at all and she barely put a arch in them. I told her I wanted a point in both of them and she still didn't do the left one right. I tried giving this place a chance but honestly just save your money and go somewhere else. On top of that, she seemed like she had an attitude when I told her I wanted her to fix them. They don't even look the same. The $10 isn't worth it, you're better off going somewhere else. read more

Very unhappy. Brought my daughter here for her 5th birthday Sat the 30th-her very first time getting her nails done. After waiting over an hour. She was finally seated. I got her a kids mani-pedi. I also got a gel fill for me. Cost was 90.00! I don't know why but all of her nail polish (gel) same as mine-slid off in the bathtub the next night! I will be demanding my money back for hers! She was devestated and they were closed Monday for Labor Day so I could not get them to fix it for her before she went back to school! Other than to get my money back I won't go here again! read more

Went in for a deluxe gel pedicure and paid $57. Look at this hot mess. I've been here three times. The first time was great. The second time, the lady used so much clear coat that it pooled along the side of my nail. This is the third and last time. read more

Urban Nails and Spa - Went for a deluxe gel pedicure. Paid $57. Look at this garbage. - Nail Salons Near Me - Columbia, South Carolina

The employees are so nice! A few of them made sure I was fine during my pedicure. I was very comfortable and got exactly what I wanted. They are very clean and you will have to wash your hands as soon as you come in. I usually go between 10(when they open) and 1 and I've never had to wait. Great service, I would recommend! read more

The worst manicure ever. I read the few reviews and decided to give it a try. Wanted gel removal, gel mani and pedi. As soon as my manicurist (a man with scruffy facial hair, a backwards cap, no gloves and a scowl) began, I threw the gel mani out the window. To remove the gel, he scraped it off. No soaking, no apply acetone to the nail -- just scraped if off. And didn't get it all off, which I'll get to later. Then he used the same tool to half-ass push my cuticle back. I don't even think he pushed anything back cause I still see it. After that foolishness, I was not trying to get a pedicure there. I opted to end this before they polished. I wanted no more. I won't say more. It was just bad. I don't recommend this place. Though there was a friendly woman - Raven - who worked there and seemed much more competant and had a nice stream of customers coming for her. Go to her. Don't go to anyone else there IF you go. read more

Urban Nails and Spa - "manicure" and gel "removal" though all the gel isn't removed. - Nail Salons Near Me - Columbia, South Carolina

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No stars...took my 16yr old for full set of nails. I wasn't in the building with her except last few minutes. When we got to the car she was upset. I asked her what was wrong she tells me they cut her, didn't do the style correctly with the jewels including gluing jewels under her nails. I called and was told they will fix and when we went back they said it was correct style and nope it was crooked as heck and told it was a cut from her cuticle being long...really I mean nothing like the picture it was sloppy...all she got was so sorry and will do right in 2 weeks...nope why not then...WE WILL NOT BE BACK NOR RECOMMEND THIS PLACED read more

Honestly, In 2020 you receive better customer service & a better nail experience at other nail salons in the area. Went to get my eyebrows done today & the eyebrow lady started waxing extremely fast. She had an attitude soon as I walked in & grunted/Breathing extremely hard as if she was agitated & did not take her time to pluck or shape my eyebrows. WAX WAS STILL ON MY EYEBROWS. I've came before & had a better experience but this was not the best. Probably won't be back. $10 was NOT WORTH IT. I usually tip but I didn't this day. I felt very uncomfortable. I wish I spent my money elsewhere. The lady there is just always in a rush! You'll have a better experience at less costing nail salons up the street. read more

1st and last experience with this salon. I went in with a friend to get our nails done. I got a manicure with gel polish that's suppose to last 2 wks without chipping but started chipping in the first 24 hours. I went back to the salon a few days later when I was able to get off work early to get the now 6 chipped nails and 2 additional nails that were lifting repaired. I was treated rudely by the man who sits on the right of salon because he did them and could see his work was horrible. The owner Vu also was being rude and neither wanted to fix my badly chipped manicure stating it was 5 days later and they only guarantee nails for 2 days although they told me gel polish last for 2 wks. The man who did my nails that never would say his name offered to redo but I would have to pay $25 after I've already paid $35 for him to play with my nails. Obviously he was high or drinking to think I was paying anymore to have my nails repaired. The woman Queen stated she would fix and was very nice. She asked why didn't I come when they first chipped and I explained I live 40 mins away and was here visiting with a friend when we came here. I also work 5 days a week and have children in sports so I can't drop my life to come AGAIN to get my nails fixed when it should have been done right the first time. She did them over and painted very very beautifully but unfortunately that was 2 days ago and today 5 of my nails began to chip. Needless to say I will never return to this want to be nail salon. I've gotten gel manicures every 2 wks for a year and sometimes 1-2 nails chip and if it's within the first week I return to the salon and don't have any issues getting the nails fixed. This salon however treated me like I did something wrong because the nail techs or products are not up to par. I use to do gel manicures professionally and only had 2 people in my nail tech career to return because their nails chipped before 2 wks. I took pride in my work and apologized for inconveniencing my client. These people cannot do natural nails, do yourself a favor find another salon. I will have to spend another 35 dollars in a weeks time to get my nails done properly elsewhere. It is ridiculous that I have to spend my hard earned money yet again while these people reap the benefits of my hard work. NEVER AGAIN!! read more

Urban Nails and Spa - 3 of the chipped gel manicure nails after 2 days when it's supposed to last approx 14 days - Nail Salons Near Me - Columbia, South Carolina

I have been going to this nail salon since the fall of 2018. I was very disappointed and dissatisfied with the service received today. I went in to get my acrylics taken off. Of course owner tried to upsell me, which I didn't mind. It was the lack of care and attention to me that took place after that which became my issue. After trying to pry the nails off, I told her I would rather have them soaked off because it was painful. While I was soaking she attended to other clients, which again I didn't mind, but it's almost as if I got ignored. Ultimately I had to ask her to even come over to check to see if I was ready to wrap up having my nails soak in the bowl being that I had been sitting there for well over an hour at this point. Initially I told her that I would do a manicure but after checking the time I told her I would not be able to get that done today. Eventually her husband comes to finish my service and left my skin covered in the flaky remnants of acrylic. He didn't bother to even put clearcoat on my natural nails. It was completely evident that he was rushing to get me done. I asked if there was anything he could give me to use on my hands as I washed them in the sink to remove all of the flaky residue. He told me to use soap and hot water which did absolutely nothing. It looked as if I had a nasty skin disease. He told me to go home and wash my hands and that it will get better. Any other time that I go and get eyebrows, a fill-in, and a pedicure, when I am spending much more money in their establishment, I have never left looking as dreadfully as I did today. I felt as if they did not care because I was not spending as much. The same thing has happened to me before and I blew it off but today made it clear that when you go to this establishment, when you are not going to spend a fair amount of money, you will not receive even partially decent service. I Will never return to Trang nails and will take my business elsewhere. read more

Went today for a fill in, which was my second time here. After waiting at least 20 minutes to get into a chair, I was finally put at a station and chose my polish. A male tech started my fill in, removing my polish but kept burning me with the drill. Finally, after all my polish was off, he went in the back and left me sitting without telling me what was happening. Finally, when the female tech finished with her client, she had me move to her station. She had done my previous fill in, so I was relieved initially, however today was nothing like last time. I showed her the color I wanted and told her multiple times that I wanted hot pink chrome accent nails. She painted them plain hot pink gel. I thought nothing of it in the moment since they often do a base coat before chrome, but then she put a top coat on and sent me on my way. When I walked out into the sun, I could see ridges and spots in my polish and my nails, which were supposed to be coffin shaped, were half coffin and half rounded due to not being reshaped during filing. Anyone who gets their nails done regularly, especially coffin shaped, knows they dull and round out over the time leading up to your next fill. I went back in and expressed my dissatisfaction with my nails and the fact that I didn't get the chrome I asked for and stated I was willing to pay extra for it. After waiting another ten minutes, the woman finally came back out to fix my nails. I showed her what was wrong and told her about the chrome AGAIN. She filed my nails, put new top coat on them and still NO chrome. My nails look like my 9 year old painted them. I will not be back and will stick with my usual nail tech on the other side of town in the future. read more