Horrible location. My pup had a wash and brush on Jan 2 in Richmond Hill today took her to…read moreWoodbridge and without discussion shaved her completely down at a charge of $160. Aki was terrible my pup was completely dehydrated to boot.

I have been bringing my dog to be groomed here for years. She is now a senior dog. We last had her…read moregroomed in the spring and after a summer of swimming and frolicking at our cottage we knew it was time to have her groomed again. We booked an appointment for last week. Twenty minutes before our appointment we received a call telling us the groomer had called in sick and that she would call us back the next day to re-book. (I see after reading reviews that this happens somewhat frequently and am now not surprised.). The groomer ended up calling us a few days later and we were given another appointment. As I mentioned already, we have been to this groomer several times over the years. However, when we arrived this time on Sept 28, it just felt different. First, the groomer was late (I'm seeing a trend here) and I was told to wait until the groomer came to work to see if she could groom my dog. My dog has fat deposits that have never been an issue before. When the groomer arrived, she came and flippantly said the manager needed to look at her coat to see if she could be groomed. Thankfully, the manager was lovely and has actually worked on our dog before so she said it would be no problem. Yet, both my son and I had the distinct notion that the groomer did not want to work with our dog. It was obvious, but the manager assured us all would be well. We always get the Top Dog Plus Package for her. This time we received a call 10 minutes after dropping her off suggesting that our dog needed to be bathed with Oatmeal shampoo and there would be an additional cost. No problem. We agreed. Two hours later I got a call and, when I asked how my dog did, the groomer told me she was "going to call it" and that she had done her best but my dog was slipping on the table and Petsmart could only work on her if she was standing up. She said she had tried but couldn't do any better. She also told me to look for a private place in the future where they could work on her lying down. This came as a shock to me. This has never been an issue before and my dog is quite active still. Needless to say, I was so worried picking her up, however the sight of my shoddily groomed dog was something I was not prepared for. Her nose had been nicked, her coat was uneven, her ears had been half done, her legs had been shaved but her paws resembled those of a Clydesdale. Even her body looked like the shaver had hacked her. I couldn't believe it. All I could think of was getting my dog out of there. But what was worse was the groomer's smirk as she was handing me the dog. She seemed to find it funny that my dog looked like a train wreck. Clearly, she and I have very different senses of humour. We also differ in our approach to work obviously. I would have been mortified to have had my work represented in such an abysmal, half-hearted at best, manner but this groomer found it funny. Word of mouth is a funny thing and it's powerful. Upon leaving Petsmart with our half groomed dog, two women approached me and asked me if I had my dog groomed at Petsmart. They had seen me walking out but couldn't believe the condition my dog was in. They agreed with me to never bring a dog to that location for grooming. On our neighbourhood walks, people have similarly stopped me to ask what happened to our dog. It is quite obvious that our dog has become an unwitting advertisement for why one should never bring a beloved pet to be groomed at this location. To be honest, I did not read the reviews before booking because, as I've mentioned repeatedly, I've brought my dog here for years and never faced this sort of an ordeal, but the recent negative reviews tell an accurate story. Please learn from what happened to our dog and to the other reviews that suggest that grooming at this Petsmart location is risky and not good. It turns out where there is smoke, there is definitely fire. If I could have left a 0 star review, I would have. *The manager did re-groom her two days later after my husband called PetSmart. She made her look presentable and we are appreciative, but it still doesn't address the original groomer's unprofessionalism and poor effort or that she felt so little reservation at having her work displayed in so shoddy a manner. Future customers should be very wary about having their dog groomed at this location.

I cannot recommend Hollywoof highly enough! If you are looking for a place that treats your pet…read morelike family, this is it. The service here is truly exemplary. From the moment we walked in, it was clear that the groomer isn't just skilled at their craft, but genuinely cares about the well-being and comfort of the dogs they work with. They took the time to listen to exactly what I wanted and handled my dog with such patience and kindness. It is rare to find a business that combines professional expertise with such a high level of genuine care. My dog came out looking fantastic and, more importantly, happy and relaxed. If you want 5-star service and peace of mind knowing your pet is in the best hands, Hollywoof is the place to go!

I've always been happy with the work and level of service at Hollywoof. they're very…read moreaccommodating; if I'm on a tight schedule; they remember my dog and the cut I like; and of course....they do a fabulous job.

I sent an email inquiry through the website and received a response right away. I am fostering a…read morerescue dog who just arrived from Greece and he was in great need of a bath and some grooming. They were able to squeeze me in the day after my inquiry and did a great job with Bruno! He came back from the van with a big grin on his face and was looking and smelling so good! His potential adoptive family came to visit him the same evening and they could see what an amazing dog he was, both outside and in - thanks to his groomer Angelina :) I am definitely going to recommend them to anyone in need of a great convenient at your door service!

Lousy company, they use uncertified groomers and cut my dogs foot while clipping her nails. Had to…read moretake her to the vet and they won't cover the bill. They claim its because they "usually only cut cats nails" so unprofessional

We decided to go away from big box stores and support the smaller Businesses and found Cuttles…read more Called in the morning and they had space, we brought our 1 year old English Bulldog in and they were amazing !! Came out looking and feeling amazing! Staff were super friendly and did a fantastic Job Thank you, Tyson will be back!

I have been taking my dogs to Cuttles for the last 13 years and I have found that they are very…read moreprofessional and really care for the dogs that are brought in for grooming. My dogs were afraid of going to strange places but Cuttles helped them get over their fear. They always suggest what is best for the dog and their charges are in line with other grooming places. I would highly recommend them.

Reviewing late but, better late than never…read more When I arrived at my appt the lady at the front desk advised that I had missed my appt by 45 minutes yet, the text message confirmation that I had received twice, specifically stated the time that I had showed up at. When I showed her the text message confirmation, she advised that they're having computer issues hence, why the appt confirmation was incorrect, and that I was still 45 minutes late and would not be able to have my dog groomed and would "waive" the cancellation fee. I asked if they could manage to fit my dog and thanks to the same computer issue, managed to fill another "no-show". All I wanted was a basic bath and an add-on package for my short-haired dog and what I received was a $400 vet bill thanks to the severe rash my dog broke out in due to the uncleanliness of the tools that they used to groom him. The poor guy was covered in blisters from head to toe and was extremely uncomfortable for days and when I let them know they told me that it was most likely a sensitivity to the shampoo even after I clearly stated that the results from the vet showed it was a bacterial infection caused by unsanitized tools. Would not recommend.

Major fail in customer service skills. The establishment does not value its dedicated clientele…read moreand based on some recent conversations I've had it's seems that clients are taking notice. Mediocre cuts (and I'm being generous) Doesn't listen to clients requests Way overpriced Rude staff, extremely dismissive. Longevity in these types of businesses come from word of mouth, news of unfavourable experiences travel rather quickly within the dog community. I could handle so so cuts as all I want is a tidy dog, but the "I don't care about your business" attitude from the owner is a pretty tough pill to swallow.

This was my first time going to Pet Lavender and they were great! My dog looks amazing and doesn't…read moreseem as stressed as he is coming home from other places. They were fast and affordable for the area!

From the owner: At Pet Lavender, we stand out by offering exceptional pet grooming services that combine…read moreprofessional expertise with a genuine love for pets. Our founder, Peggy, is not just a certified professional groomer but also a devoted pet parent herself, bringing a deep understanding of both the technical aspects of grooming and the emotional connection pet parents share with their furry family members. Her passion for pet care stems from her personal experience as a pet owner, and she treats every animal that comes through our doors with the same love and attention she gives to her own pets. At Pet Lavender we use premium, pet-safe products. Our approach focuses on creating a peaceful, low-stress environment where pets feel safe and comfortable. We pride ourselves on personalized care, understanding that each pet has unique needs and temperaments. Whether your furry friend needs a basic grooming session or a deluxe spa treatment, Peggy and the Pet Lavender team are committed to delivering professional results while prioritizing your pet's comfort and well-being. Choose Pet Lavender for a grooming experience where your pets are cared for by someone who truly understands the special bond between pets and their families.

I have been using this company for several years to groom my beloved Ozzy, and I cannot recommend…read morethem highly enough. They were always professional, compassionate, and took exceptional care of him. Every visit, Ozzy looked absolutely fantastic. Sadly, I lost my sweet boy two months ago after 14 wonderful years together, but I wanted to take the time to recognize the outstanding care they provided. They always treated Ozzy as if he were their own, and for that I will always be grateful. If you're looking for a groomer who truly cares about your pet and consistently provides top-notch service, I wholeheartedly recommend them.

Great service and very convenient! The mobile services saves lots of time and really shows a…read moredifference in the pets behavior with the one on one experience!

Marle is amazing!! She is reliable, friendly, professional, truly loves animals and flexible with…read moreher schedule. Our dogs love her and her doggy clients. Her place is spacious and very clean. I highly recommend her!!

This is an amazing place . My dog was one of the family there and it was his home away from home. I…read morewill undoubtedly utilize her services again. Thank you!