We have used Urban Tree Specialists for several years, but I've never written a review until now. Bret Cleveland, the owner, is an honest, straight shooter when it comes to the care of the trees on your property. After working with him over the years, we don't think of him as just another vendor. We think of him as someone we've built a relationship with and trust a great deal. We have several maple trees along our driveway, and the one closest to the street lost a large branch during a recent storm. This wasn't the first time the tree had dropped a major limb, so we asked Bret to assess whether it could be saved or if it was time to remove it. Once we decided to take the tree down, it took about eight weeks before the work was scheduled. That wasn't an issue for us because Bret had been upfront about the timeline from the beginning. The three-person crew arrived Wednesday at 7:30 a.m. and finished by 11:30 a.m. What impressed me most was how well the team worked together. Everyone had a clear role, they communicated constantly, and there was very little wasted movement. It was obvious they had done this together many times before. I don't know if every tree service operates this way, but I was amazed at how clean they left the job site. Every branch, twig, and piece of debris was removed. They clearly take pride in their work and treat your property with the same care they would their own. If you have storm damage, need routine tree trimming, or simply want an honest opinion about the health of the trees on your property, I would strongly recommend giving Urban Tree Specialists a call. read more

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I was extremely happy with this tree care company! We have a challenging back yard with very high trees and a difficult slope. The crew was extremely professional and very careful with our property. I will only trust this company to handle our trees the right way in the future! read more

Nicholas Goergen stopped by my yard and was offering to provide services for all of our trees. He was very friendly and I thought I found a good tree company. We set up a meeting and he arrived. I didn't hear the door bell and he didn't call, and I remembered I had missed him later in the day. I emailed him (I did not receive any communication from Nicholas Goergen) and all he said was "I rang the door bell and knocked, I was there 45 minutes". I checked security surveillance cameras and he was not waiting outside my home for 45 minutes. I did not receive an offer to setup a new time to meet. I did not receive any other communication after I emailed him. It seemed like he was acting like a pouty baby because I had missed the doorbell. I then called the office and was greeted by an answering service. I left a message and no one called me back. If you choose these guys, be prepared for childish behavior and zero communication. I'll gladly give my money to someone else. read more

Will not even return calls. On the fifth call to remind them how many times I called, they hung up. Hired Clark's Tree Service and they were great. read more

We had tree stumps removed quickly and professionally by a friendly crew. I'm not impressed with the responsiveness to messages. It took months to pay an invoice after leaving several messages with a live person (their answering service) requesting to pay by credit card. When I did receive a call back, I was treated as if I must have done something wrong or called the wrong number on the previous attempts. No friendliness in tone, no thank you for your business or payment. Customer service matters whether you're scheduling appointments, performing the work, or handling the invoice process. read more

We have had excellent experience with this company. The price was great, crew was professional and the tree was removed without any issues.

These guys were THE BEST team to work on our trees! From the superior evaluation of what we needed, to the professional work, to the cleanup after the job was complete, they provided exceptional services. VERY considerate of the neighbors, whose yard we needed to access, and terrific with a 3 year-old grandson who was overwhelmed with joy by the machines, the "worker people" and the entire procedure. We highly recommend the company and its top-notch work. Thank you, "worker people", for a memorable morning! read more

I am so happy to have found Urban Tree Specialists. Our hicks yews that we use as a privacy fence were looking sick. Nick came out to figure out what was going on with them. I could tell right away but he was very knowledgeable about trees and plants, and when he pulled out a magnifying glass I knew he meant business! I have never had someone care about my plants as much as Nick did. Thank you! He also evaluated some of our trees and presented us with some options for them. We look forward to working with this company from now on! read more

I've used Urban Tree Specialists several times in the past five years to clear dead trees, prune good trees, and to treat some ash trees for emerald ash bore. Bret Cleveland & his team do a terrific job. Totally professional & safety conscious crew. Very polite. Highly recommend Urban Tree Specialists! read more

This outfit has absolutely no regard for the concept of customer service. Made appointment for tree triming based on recommendation of local garden center "Soil Service" and left high and dry after multiple appointments set and broken. Every time an appointment was set and missed and staff would advise a bigger job had come along and I was skipped as a result. Despite promises that I would receive a call back to reschedule the call never came and upon my calling back, a new appointment would be set and then skipped again. Complete failure of a basic business enterprise. Avoid at all cost as they are absolute liars who treat customers as garbage. read more

The owner came and gave us a quote when we were first thinking about trimming the trees on the property and returned a year later when we were ready to get serious. He asked us what our goals were in regards to privacy and maintenance and then discussed each tree with us before providing an estimate. We appreciated his attentiveness, patience, dedication to detail and knowledge. The work was done in one day by an extremely professional and well organized team that left the property even cleaner than they found it and left us a nice pile of firewood (at our request). They also took steps to protect the ground from any damage from the large equipment they had to use. The men on the team gave us ideas for what we might need to do in the future and communicated with us about our wants through the entire process. They were very interested in preserving the health of our trees even though they needed significant work. We look forward to using them again as the need arises. read more

Overall very satisfied with the service we received. The crew was very organized and efficient at trimming our trees. We would definitely use them again! They also have the most competitive pricing based on the other tree trimming companies we got quotes from. One con is that you have to be persistent and patient about scheduling an appointment, which is why I'm giving them four stars. read more

Great company. They know what they are doing, are neat and quick and send a bill rather than banging on the door for payment when through. They have always shown up when scheduled and do just the work that has been previously discussed. Pricing is very reasonable. Urban Tree is the only company I will use for tree work. read more