Excellent Service and Beautiful Furniture! I had a great experience with Urban Woodcraft from start to finish. Their sales team was friendly, knowledgeable, and patient in helping me choose the right piece for my home. They answered all my questions promptly and kept me updated throughout the process. The delivery was smooth and well-coordinated -- everything arrived in perfect condition. The craftsmanship of the furniture is outstanding, especially the solid wood materials and timeless designs. Customer service went above and beyond to ensure I was satisfied with my purchase. I truly appreciate the care and attention they put into both their products and their customers. I highly recommend Urban Woodcraft for anyone looking for high-quality furniture and exceptional service. read more

Urban Woodcraft - Furniture Stores Near Me - Concord, Ontario

Super happy with my experience here! Everyone at the showroom was so nice and helpful, and my furniture got delivered way faster than I thought. Great quality, smooth delivery, and awesome service overall. Definitely worth checking out! read more

After sale Customer Service is terrible. Stay away from this company. I paid for in full a 40"wide barn door in August 2024. Finally received the door in November. But they have sent the wrong barn door rail which is not long enough. The door cannot be installed without the correct rail. Even with numerous door manufacturers and Home Depot collaborating that the door rail Urban woodcraft sent is not long enough, urban woodcraft will still not fix the situation and send the correct rail. Instead, they are saying if I want a longer rail, I need to pay them another $200. read more

The quality of their product was just so so. The worst thing was their customer service. It's nonexistent. I called several times to try to get information about a table I purchased. I left multiple messages because no one wouldn't answer the phone. I never was able to speak to anyone. Ultimately, took the piece of furniture back to the store. read more

I would give this company 0 stars if I could. We ordered two 40in double barn doors from Urban Woodcraft. The order came missing one door handle and we were sent the incorrect barn door rail. We specifically ordered DOUBLE BARN DOORS. The rail is supposed to come with two pre drilled holes at the end of the rail, which these do not. We called customer service multiple times and were given the run around. Trust the other reviews, this customer service is extremely rude and they do not know their own product. The customer sales associates we spoke to, Denise and Gloria, insisted the connector piece did NOT need the pre drilled holes. If you look at the photo I included you can see that they most certainly do. The sales associate then suggested we drill our own holes! WHAT??? You need a $800+ drill press to be able to do that. After being told "they would call us back," we called them back and asked for a refund for the rail and connector piece since we clearly were sent the wrong rails. They said no, all sales were final. All sales are final, even if you sent the incorrect product? Absolutely ridiculous. Trust all the bad reviews for this company. If I had seen the bad reviews for this company I would have never purchased from them in the first place. I saw they were affiliated with Costco and thought they must be a good company. I was clearly wrong. Avoid Urban Woodcraft unless you want to be sent the wrong product and treated like garbage by customer service. Edit: We ordered soft close barn door parts that were on back order. It is December 2021 and we were told the soft close would not arrive until February 2022. We asked to cancel the order and for a refund. Currently Urban Woodcraft is telling us they cannot refund us even though we haven't even received the product? They told my husband they thought my review was unfair. You know what's unfair? Not refunding a customer for a product they haven't even received yet. Yet another example of poor customer service on this company's part. read more

Urban Woodcraft - Incorrect barn door rails. No pre drilled holes for connector piece. - Furniture Stores Near Me - Concord, Ontario

Summary: the product looks beautiful except that they only stained it after it was assembled, and the door panels slightly separated during shipping (on multiple panels) and so there are very visible lines of raw lumber. I spoke with the staff over the phone to get detailed measurements of the dining buffet (espresso stain). They measured it for me and promptly sent me the measurements over email. We ordered the product and it was delivered as a single piece, fully assembled. It is sturdy. I like that they put in stoppers to prevent the drawers from being pulled out all the way. The magnets help the door stay closed, which is nice. It looks gorgeous *except* that they only stained it *after* it was assembled (instead of staining each piece separate pre-assembly), and the door panels slightly separated during shipping (on multiple panels) and so there are very visible lines of raw lumber. I called about this issue and they sent me two small bottles of the stain that was used, for free. I used that stain and filled in some of the gaps but there are a couple issues. First, I didn't tape off the already-stained wood, so the already-stained wood that got the new stain on it is now visibly darker, if you know what to look for. That was my fault. But the other issue is that sometimes the gap between the door panels is so small that it is very difficult to get a brush in there to stain the unfinished wood. In order to work around this, I loaded my brush with lots of stains and shoved it into the gap, which is how I got so much stain on the surrounding areas, due to the bristles 'splaying out', which exacerbated problem #1. There was also a small piece of damaged wood on the inside, but that damage is inconsequential. I've included pictures of the dining buffet both before and after I stained the gaps. Things we liked: - responsive staff over phone and email - helpful staff that measured the product's internal dimensions for us - product was delivered fully assembled - very sturdy (this thing weighs 180 pounds!) - stoppers prevent the drawers from being pulled out all the way - magnets help the doors stay closed - looks gorgeous - staff mailed two bottles of stain to fix the issue (though it is hard to completely fix it) Things we did not like: - they stain the product after it is fully assembled, leaving visible raw lumber when the tongue and groove door panels separate. They acknowledged that this separation is a known phenomenon, so I am surprised they haven't made a change to when they do the staining. There might be reasons why, though they did not tell them to me. - minor internal damage (one of the pictures shows it, but it's not very clear) So I'm torn. The product is gorgeous and sturdy but it has a fatal flaw with only an 'okay' workaround. If they would stain the pieces before assembly instead of after, I think the fatal flaw would not longer exist. ps. let me be clear: I don't think my expectations are too high. This dining buffet was $2K.  :-) read more