Scamming clients with two different addresses on the Groupon and website so people miss their appointments... from my experience. Red flag #1- I called days before my appointment to add time to my services and never received a call back. Red flag#2 Then she never answers the phone the day OF MY APPOINTMENT while I'm trying to find the location& get Correct directions. Red flag #3, Come to find out it's not a real business but a run down house where she NEVER ANSWERED THE DOOR FOR MY APPOINTMENT. I could go on...Never had such a terrible uncaring "spa" experience in my life. This is not a real spa it's a house. Buyers beware. And she NEVER EVER DID CALL ME BACK read more

Marika is one of the best massage therapists I've ever worked with. She seems to be able to read my body and deliver exactly what I need. While she's working on me I can float away for an hour and forget the stress of the outside world. Ask about her spa's monthly massage program which makes a regular visit very affordable. The web site gives you the ability to book online, which is great. And, the new "in-town" location is convenient. The space is so close to the Edgewood Shopping center that you can reward yourself after some hectic shopping with a relaxing massage. Also, you can easily access it from the Candler Park Marta station. read more

Purchased a Groupon for a 75-minute massage. I scheduled my appointment through the website, but then Marika contacted me via email to say that she had a hand injury and that she would let me know when the doctor cleared her for work. She was very kind and apologetic but assured me that I could come in to use the Groupon later, even after the cancellation caused it to be expired. Then she completely stopped responding to my emails. I've been sending her weekly emails to check on her so that I can reschedule, and have heard nothing. ------------------------- February 1, 2017, email from Marika: Good morning Audrey, Thank you for your patience. I have a appointment this afternoon with my Orthopedic doctor, and will know more today, after we discuss my treatment plan. I will definitely, let you know. Hopefully, you will be able to come in more sooner than later. Thanks again, Marika ------------------------- That is the last email I have received from Marika, though I have emailed her almost weekly since then, a total of five times. No response. Seems pretty scammy to me. If her injury is really keeping her from working, why would she just not tell me that? Buyers beware. read more

Let's just say, every time I went I fell asleep and woke up feeling like a new woman. This review is long overdue. The outside is a trick, the location looks like a house (not ideal for a spa day). When you're inside the massage room the relaxation begins. Marika puts on nice music and she seems really down to earth.... but her hands are from another planet. I got an affordable yet delightful full body massage and she worked everything. Even the toes! The first two times I received a scalp massage but not the third time, that's the only bad thing I can think of. Besides that the massages have been consistently wonderful & I hope to be back. read more

NOTE IF YOU ARE USING THE GROUPON: The address on the Groupon is for the OLD location (I learned this the hard way). CORRECT (NEW) ADDRESS: 2273 East Lake Rd NE, Atlanta, GA 30307 OLD (INCORRECT) ADDRESS: 1344 La France St NE Atlanta, GA 30307 Fortunately, I allowed myself enough time initially that I still arrived to my appointment on time, despite having gone to the wrong location first. With that said, onto the massage and the rest of the experience: Do not be fooled by the exterior of this place. The house looks like an old rundown house (no offense), but once you enter, Marika is incredibly welcoming, as is the atmosphere. She sits down with you for a few minutes before the massage to explain the whole process and ask you about any areas that you would like her to focus on, and she'll also ask you about any medical conditions that you have. The next 75 minutes are so relaxing! I definitely felt myself just letting go of all my other daily stresses during this massage. It made me wonder why I don't do this more often. Marika is an excellent masseuse and really focuses on the areas that you tell her to. The oils that she uses smell amazing and the massage bed is extra comfortable too (I almost fell asleep because I was so comfortable!) As other reviewers have mentioned, the hot towels are an added bonus that make the massage experience that much better. She wraps a hot towel around the base of your neck as well as around your feet. Overall, great massage experience. I will definitely be back. read more

The massage was ok, I can't say it was the best I had. But it s very hard to schedule one if you have a day job. Most weekends are booked months in advance because there is only one person doing the massages. And weekdays last massage is at like 4pm, unless you book a month in advance you might find one at 5 pm on a weekday. I kind of regret buying a bundle in advance, i cannot schedule a massage when i need it but rather when i find a decent time available. Wouldn't really recommend this place ultimately because of availability. Also she uses hot towels which I don't like for 2 reasons, I'm there for the massage and I don't want to waste time with hot towels, secondly they make me uncomfortably hot (especially in the summer !!!), and she doesn't really ask you or tell you in advance so you can opt out if it. read more

If you can get the Groupon rate, it's honestly a steal. Appointments are quite sparse, just check as it may be far into the future. Unfortunately my first scheduled appointment had to be cancelled, but she called and rebooked it with me no problem. When you arrive you'll notice right away that she runs the business out of a residential home. Therefore it might seem sketchy, but it's just cause it's an old house. When you walk in the side-door in the front, you'll enter the room with the massage table in the center, calming music playing, and waterbottles on the shelf. I had the 75 minute massage, which was a little shorter than 75 minutes but whatever let's not get stingy here. Again for the price, quite the steal. She was very professional throughout the whole session and I left so relaxed. Unfortunately I'm a graduate student so I can't splurge on many massages, but I'd definitely come back, no question. read more

One of my best friends gave me a gift certificate to Urban Serenity for my birthday. Let me begin by saying that the address on the Yelp site is incorrect. The address has changed...The new location is 315 W Ponce de Leon Ave, Decatur, GA 30030 Suite 444. It is right by Highland Bakery. This was my first time here but it will definitely not be my last. I feel so relaxed and rested right now. Marika did an awesome job!!!!....I had the 60 minute massage with the paraffin foot treatment and scrub. I loved every minute of it. I was so relaxed that I fell asleep lol.....Thanks for the gift Jezreel!!!! read more

I normally would not review a business I've actually had a good experience in the past with zero stars now, however, I only had one good visit, two plus years ago and recently purchased a Groupon for three 75 minute massages For my boyfriend. After several days and many attempts, there's been no response via the website, phone, email, Or Facebook to book these massages. The website says the services are scheduling out more than 45 days. My intention was for the massages to be used relatively soon and frequently. Not so. I called Groupon and as it turns out, I'm one of several dozen people experiencing the same situation. I asked for a refund and am no longer interested in doing business here. If you are a business that experiences growth and you are busy, you must find the time or hire someone to be your manager and schedule Your clients. Unacceptable and I am posting for those who are considering buying a Groupon to know- do your own research. I would say don't do it. No stars!! read more

I cannot comment on the massage itself because I was not able to schedule one. I attempted to contact the business on several occasions after purchasing a groupon, and unfortunately, was never able to schedule. She responded to one of my emails indicating she had been out. I emailed her twice after that and never got a response. This was very disappointing as she is closeby my residence and would've been nice to have a new therapist that close! read more

I found Marika and Urban Serenity Massage via a Groupon deal. I made a mistake and booked a massage on a day when I had to work. Marika was very flexible and allowed me to reschedule on short notice via email. Once I arrived she asked me some questions to get to know my lifestyle and what requests I had for my massage. Once we got started, I was in heaven. She has a knack for finding deep knots and working them out. She focused on the areas I asked to and avoided the areas that I asked her to. I actually fell asleep! I would recommend Marika to anyone looking for a good massage. She seemed to be very intuitive about what I needed and I truly appreciate that. I just wish I could afford to go more frequently... read more

Marika was amazing! Her studio (now in Downtown Decatur!!) is beautiful, clean and really peaceful. She was really sweet and took the time to ask a lot of questions to make sure you're really comfortable with everything before starting. The massage was extremely relaxing, but she also got out all the knots I had in my back. Parking is easy and gets validated. I wanted to do a powerkick after leaving, the whole experience was so awesome. I found her through a Groupon deal and I'm so glad I ended up buying the 3-pack, definitely going to enjoy these! read more

Hands down (no pun intended) the best massage I've had in the Atlanta area. I don't know what it is about her technique but a few times now I've had out-of-body experiences involving swirls of emotion and color and memory. I've never experienced anything like this with the big guys. Be sure to grab her currently running Groupon deal. read more

Marika pays attention to my "trouble spots" that arise, and intuitively balances her knowledge and mastery of massage by skillfully taming the knots and opening the blood flow in the affected area(s). I also love the warm towels wrapped on my neck and feet and the scalp and feet massage. So relaxing! I am always de-stressed when I leave, and look forward to my next visit. read more

Marika was very sweet, nice, and professional. I feel soooo much better since i saw her today! Just great service!

Purchased a Groupon for 3 75-minute massages and attempted to follow their instructions to book a "Groupon" massage through their online booking system. However, there aren't any appointments available for Groupon massages (and I mean ever, not just on the dates I'd ideally like to go). I checked the website three different times over the course of a couple weeks and was never once able to find an available appointment on ANY date. Finally, I called and left a voicemail last week requesting assistance with booking. No one bothered to call me back. At this point I'm just trying to get Groupon to refund my money. read more

I bought a Groupon that listed the location as downtown Decatur. It's not. And over the course of about two weeks, I have left three voice mails and sent three emails and received no response. It is obvious she has no intention of honoring the Groupon. So, I am out money for services I will not receive, and Groupon customer service sucks. I will never use it again. read more

Marika is wonderful! I got the best massage of my life today. Not an exaggeration. OF MY LIFE. She found and untied every knot from top to bottom. I felt like melted goo when I left. Marika is extremely skilled and professional. She and the environment are both very welcoming. I found her through Groupon. Tip her well - the Groupon is a steal for what she delivers!! I will definitely go back soon. read more

Don't waste your time. I purchased a groupon and that day scheduled my appointment. There wasn't one available for a over a month. When the day came for my appointment, I text for confirmation. Did not receive a response but did not want to miss my massage. I drove to the location which ended up not being what was indicated on the groupon. Called the number 4 times, left 2 messages and was never called back. Needless to say I asked for a refund and will not use or recommend this business. read more

Marika is fantastic! She is as professional and skilled as they come. I had the most amazing massage this past week, hands down the best massage I have ever had! I would recommend her without reservation to anyone. Make an appointment, you will not be disappointed!! read more

Marika is a wonderful at what she does! The atmosphere is very relaxing and in a great location. She gives the best massage in Atlanta. Very relaxing and therapeutic. I will definitely be back! read more

NOT PROFESSIONAL AT ALL! After months of calls and trying to book an appointment I was finally able to make one online. Even then, my appointment was still a month away after booking it. The night before my appointment around 11 pm I got an email from Marika saying she had to cancel my appointment but she will get with me to reschedule. We then had multiple emails back and forth but she NEVER rescheduled my appointment. I feel like this is all a scam and that the business isn't real. I never once talked to anyone over the phone. Marika, I suggest you hire another employee to give you some helping hands in the right direction. read more

No air conditioning in 90 degree summer heat with just a ceiling fan set on low. I almost passed out due to the heat and I could not put my face in that hole where u are supposed too because it was too freaking hot and I got dizzy and felt like I was going to pass out. If there A/C was out she should have rescheduled me for another day but she didn't. Being under all those warm comforters and sheets didn't help either. It would have been perfect if it was cold like every other massage place or Spa that does massages...but when you put a warm rag around my neck and then wrap my feet up in warm towels it would have been wonderful if I didn't feel like I was going to have a heat stroke. I did not enjoy my massage because all I could think about was how hot it was and I feel like I should visit any and every establishment before purchasing a massage that is non refundable. I do not recommend this place if it is summer and definitely ask before you make an appointment if they have A/C. Also, she did not massage my arms or hands and every other place I have gotten massages from always do that. read more