I have been a member of Urge Fitness of Ewing since this location was established. It has to be the best 24-hour gym in the area! I have consistently found this gym to be an exceptional place for my fitness goals. The front desk staff is always welcoming, and courteous when I walk through the door. Should any concerns arise, the staff promptly addresses them. The recent upgrades to the equipment have significantly enhanced the overall workout environment. read more

Save yourself the trouble and just go to Planet Fitness. Urge Fitness Ewing is small and constantly overcrowded, making it nearly impossible to get a good workout in. The cleanliness leaves a lot to be desired -- equipment and common areas are regularly dirty. The classes they offer are underwhelming at best. To top it off, every other Urge Fitness location has a sauna except this one. They kept promising an upgrade was coming -- all they did was rearrange the equipment. Nothing actually changed. The biggest issue is how they handle cancellations. When I tried to cancel due to a permanent relocation to another state, they refused to honor my rights under New Jersey's Health Club Services Act (N.J.S.A. 56:8-42), which protects members who relocate more than 25 miles from the facility. Instead of doing the right thing, they hid behind contract language that contradicts state law and demanded additional payments I don't legally owe. I had to file a formal complaint with the NJ Division of Consumer Affairs just to be taken seriously. Looking at other reviews, I am clearly not alone -- multiple members have reported issues with membership holds and unfair cancellation practices. This appears to be a pattern, not an isolated incident. Do yourself a favor and look elsewhere. Planet Fitness offers a better experience at a lower price with far less hassle. read more

I have belonged to this gym since 2020. Last weekend was the end all. I watched a guy at the ab machine wipe it down before he worked out. Threw his dirty paper towel on the floor, do his exercise and just walk away. There are some disgusting pigs that belong to this place. I only use it for one reason, it is open 24 hours. read more

Scam Gym! DO NOT buy a Membership, they will not let you out... If you have an issue with this gym, please do not just post a negative review on Yelp or The BBB. Report them for Fraudulent Business Practices to the Department of Consumer Affairs at www.njconsumeraffairs.gov or your respective states Consumer Affairs. I have already reported them but given that I am obviously not alone in having be screwed by Urge Fitness, You need to report them too!!! This is the only way to change their predatory business practices but one report is not enough to get the CFPB or Consumer Affairs to launch an investigation, but together we can get the authorities to investigate this business. Please speak up to the people that have the actual ability to do something about what this crooked business is doing. PS. This gym is dirty, half the machines are chronically broken, and it smells like weed half the time (inside the gym). read more

They messed up my payment with my credit card they double billed me and will not help me fix my account! They keep billing me for my initial payment and are now trying to penalize me with late charges! Also badger you relentlessly when you sign up! read more

THEY ARE SCAMMERS. Do not get a membership with them they lie to you about the terms and conditions and then will not allow you to cancel a membership just got done disputing and getting their bogus bills removed from my credit report seems like the the bbb and credit bureau agree trust the 2 star rating. read more

This gym is not worth the money. The basic membership has restricted access hours, which makes no sense if you're only using one location. They claim it's less crowded, but that hasn't been my experience. What's worse is their late fee policy--a $20 charge even if you fix your payment issue right away. That's predatory. A grace period should exist if you catch the issue and pay within 24-48 hours. For a small gym, the fees and policies are excessive. There are better, more transparent gyms out there. I won't be renewing. read more

This place sucks, flat out. Club is small, dirty, and constantly over crowded. They promote a less crowded club while greedily overselling the membership so you can imagine that outcome. Machines are dirty, I've found chewed gum in the water holder more than once. Contract is way too constricting, it's like they know they suck and it's their way of ensuring they make money and stay afloat. Please do not sign up at this gym. Their manager Mike couldn't even be bothered to get my name right in our 30min follow up. Kept calling me Cindy even after I corrected him. Don't get yourself locked into this membership. The personal training is also a pain to cancel. I'm at a monthly add on at this point and I still need to give them a two months notice. I've called to cancel, emailed to cancel and even tried to cancel in person all to no avail. I promise a refurbished planet fitness is bigger, better, cleaner and less crowded. Trust me. read more

DO NOT JOIN THIS GYM. Their management is horrendous. I can't get out of a personal training membership I unknowingly signed up for, continue to be charged even after canceling, and have received no actual customer service to rectify the situation. I feel totally scammed. read more

Please stay away from this club. You will pay double. Beside of it you will pay even when you cancel this club. Cancellation impossible . So many hidden fees. read more

I have been a member for well over 6 years and the gym in Ewing is not kept clean by staff. on any given day the entire gym is out of paper towels and every time you bring it up to management they act like it's the first time ever hearing this complaint. The staff is always seen behind the desk saying hello and goodbye but hardly ever seen cleaning!! now if you want to see an extremely clean gym go see the Urge in Fairless Hills!!! it looks great and cleaned daily. you never have to walk around the entire gym looking for paper towels to wipe down the machines. We pay the same dues but the Urge is suburban Fairless Hills gets way better service than the urban Urge in Ewing. read more

Be aware of there membership policy. They basically make you pay two months after you want to cancel... HUGE SCAM

Do not sign up with this gym. Mike the manager will try to flatter you with fee waivings as he gives you a tour but then when you decide to cancel your membership, he will give you the runaround and act very forgetful. Do yourself a big favor and sign up with another gym. This gym is more trouble than what it's worth. read more

WARNING!!! My son used to go there when he was a student at TCNJ. If you are a student at TCNJ, DO NOT GO THERE. He has tried to get to have them stop charging his credit card for an entire year. This gym will NEVER stop charging your credit card. They're game is to direct you to Collections, which never picks up. When speaking to Alexis, one of their "supervisors", she would not give her name nor help whatsoever (she ended up hanging up). She recommended sending a certified letter. That was already done, but they then threaten with collections once you decline the charge on your card. We're contacting the state about fraud and the Better Business Bureau to identify them as bad actors. It is wrong to prey on students who don't have a lot of money and just think they can threaten them to ruin their credit score, and never stop charging them. read more

My son left for boot camp as he has joined the air force this week I noticed charges on his bank statement for a gym membership which I was pretty sure he cancelled - regardless I asked that the membership be cancelled to prevent any future charges . They denied my quest at both the local gym and corporate level because as they stated "we need to speak with your son" I informed them he not allowed any phone calls and we as parents cannot even call him . I provided a copy of the Servicemen Civil Relief Act (attached) allowing for cancellations of things such as this and they denied their willingness to obey a federal document. read more

Urge Fitness - Gyms Near Me - Ewing, New Jersey

Urge always has helpful, friendly staff and the other patrons are always welcoming and nice, lots of great regulars to learn from. My family has been going to Urge for almost 8 years, and this is still my go to everyday. Great machines, clean locker rooms and facilities...what more can I say? Give it a try :) read more

If there was an option for 0 stars I would give that rating. Customer service is non existent. The manager is rude and not helpful at all. When asking a question regarding billing he blames the 3rd billing company they work with (ASF) and ASF blames them. So there is a real disconnect with management and billing issues. I will say probably the worst GYM management I have ever dealt with in the last 20 years(Craig). I highly recommend never joining here. If anything if you are looking for something comparable - go to Planet Fitness on Olden. read more

Not a bad gym, nothing special either. But I had the family plan since the one opened in Fairless hills PA and they literally called multiple times a month asking my wife to join even thought she was already under my account. For YEARS we've told the same person to take her off the call list. It's literally harassment. I eventually quit the one here in PA. . Don't want my money going to that kind of business anymore. read more

Id give it 5 stars if the stars were negative. Gym memberships in general are hard to get out of but these guys are god awful. I would URGE you to stay away from this gym. read more

WORST GYM IN MERCER COUNTY. The managers and owner are incompetent. They have 50 cardio machines and a small lifting section. The membership is a scam, when you try to cancel they will put you on hold for hours. DO NOT GO HERE! Bunch of bots as well. read more

0 Star Review Billing department will rob you blind! $20 random fees since I started back in January. When I asked why, I was told CC on file declined yet same card works find when I pay in person. I was never credited the $100+ to date and now they've appeared on my monthly statement as $20 "manual billing fee" They charge your account randomly vs. on the due day, so don't use a debit card if you budget your funds. Finally, I signed up for a 6 month 1:1 session at $164 a month, which ended in June. Never told they auto renew and you have to give a 60 written (can't cancel in person or send email) cancellation letter. Don't sign up here, unless you want your credit card to be taken for a workout!!! read more

Go to planet fitness. Not only will you regret signing up, scummy customer service will cost you $$$ 0/5 stars if I could. read more

DO NOT GO! and find another gym. very difficult if you would like to cancel and VERY BAD CUSTOMER SERVICE. they make it very difficult to cancel your membership. read more

This might be the worse gym I've ever seen. The gym trial is limited which makes it impossible to get feel for the gym. Customer service was laughable. I don't think they even wanted me to join. I would give negative stars if I could. read more

I use the one in Fairless hills and the equipment is always operational and or being cleaned. I see someone mop everyday and I see staff wipe down all the children's toys and play equipment. I be been going to many gyms and this is by far my top two. the other had a bar swimming pool and was in Florida. that can't happen here but it really is a great gym. the staff are always polite and professional and my daughter loves coming to the play area they remember her name and often favorite toy. I have no complaints at all about this gym. read more

If you want to start working out, do so by running far far away from this gym! I'm no gym rat, so I can't speak so much to the actual machines, layout, booty firming and/or getting fit aspects of this location, but I am very well versed when it comes to customer service and this is where I can confirm I have detailed experience and knowledge that they are greatly lacking. I brought my Yelp page back to life just to get this out! My family and I signed up for this gym a couple of years back and I did go a few times and got some steps in on the treadmill and did a couple classes. All fine, but not for me. The world is my elliptical, so I'll stick to hiking, which is a personal preference. A year or so ago, I decided we weren't getting the value for our dollar, so I went in and canceled our membership. Or so I thought. The woman at the desk tried to resell me all sorts of different plans and options, offered me some free classes and time with instructors, all of which I declined and thought at the end, I'd done what I went in for... canceled the membership. I literally signed, sealed and delivered what I thought was me canceling. Then Covid hit and the world blew up in ways that took my attention completely elsewhere for a while, so I didn't notice I was still being charged a small amount for membership at this gym! This location had even closed for a while due to the pandemic I'm learning now. To my surprise, I recently got an email from them stating that my payment was unable to go through, to please provide a new form of payment. The card I'd used had expired. I was like... erm, clearly there's some simple confusion and they just have their records wrong. We'd all just been through a lot, so I'm more forthcoming with the grace I give these days. I emailed customer support letting them no I'd canceled long ago and called the location on Parkway Avenue reminding them of this also. In an effort to try to keep this review short, I won't go through the details covering the contact I'd made and how I left the phone conversation feeling like I'd just walked out of a Twighlight Zone episode. In a nutshell, I'll sum it up as we, as the customer's of this establishment, are required to ensure the staff do their job accurately and meet basic work compliance expectations because management won't and everyone will hold only you, the customer, accountable for their shortcomings. Since I hadn't looked for and confirmed I had received an email with my cancelation, it was my fault that it hadn't gone through. I'm not aware of anywhere that it's written we're supposed to ensure Urge employees do their job correctly and that they are providing accurate information when speaking with them. I was informed at this point that I had to send in a certified letter with my request to cancel this membership and pay fees although they'd already charged me monthly in error for over a year. I wrote my letter and included details that I will not be paying any extra and actually, if they'd like to discuss finances, we can begin with how they owe me a refund, and sent on 1/22/2022. I also then confirmed I received my email from them that my cancelation was received and complete. Done, right?! Oh no no... This morning, 2/15/2022, I woke up and checked my email and to my surprise again I had an email with an attachment from Urge Fitness, on their letterhead, welcoming me back to the "family" because I'd revoked my request to cancel my membership. Signed by... wait for it... WAAAAAIIITTTT for it... THEM! They signed their initials on my signature line as the buyer, basically authorizing them to continue to try to steal cash from my bank account. I should add here that they'd also had my husband's card information when we originally did business with them a few years ago and since they couldn't get mine to work, they went back to his file and used his. Actual theft. I've already contacted my bank, disputed that charge and told them we do not authorize any charges from this company, so they'll all be declined. If you're still with me reading this, you'll get your heart rate up with this gym for sure, but it won't be in a good way! Blood pressure is through the roof! read more

Horrible contract hidden fees hidden cancelation fees. Just a trash experience. Gym scam. Planet fitness is way better.

I was very weary to sign up after reading reviews about the difficulties of getting out of your contract but thought I would give Urge a try since it was 5 minutes from my house. Be aware of all the nitty gritty details in your contract if you're trying to break the contract early (more details in a moment). During the first few months, I enjoyed going as it was close, I was given 5 free sessions with a personal trainer, and I really enjoyed the spin instructor Brian. I would religiously do spin 3-4 days a week as my main workout source. The gym is very clean (including the locker rooms), there were always plenty of workout equipment and the staff maintained them very well. I did enjoy the small turf area that you could use when there weren't classes and use the sleds or flip the tires, etc. Overall, the gym met my needs and the convenience was an added bonus. The major problem stems in their poor customer service and their rigid nature. I joined in October 2019 but midway through my contract, COVID-19 hit and the gym was closed down until September 2020. I was worried throughout because my contract was expected to renew in October 2020 but I was in the process of moving and the gym became too far to make it worth it. The reason is, in your contract, you have to give 60 days notice prior to your renewal if you want to cancel. Unfortunately, the gym was closed but the location in PA was open and I called them to get info about closing my account but I was told they were unable to see they cannot access the NJ computer system and something along the lines of differences in taxes since it was in a different state. Ok fine, seems reasonable. But the issues didn't stop there. Once the gym re-opened in September, I called the gym about cancelling my contract but they stated that since my contract was not fulfilled as I hadn't paid for 12 months and I only paid 6 and the gym was closed for 6 months (all payments were frozen during that time), that my contract would be extended for another 6 months and will now end in March 2021 (Ugh!). I had no desire to go to the gym because of the pandemic and did not feel comfortable working out around others. Also, in either September or October my CC info was stolen and I had to cancel my card. Unfortunately, when waiting for my new card, my payment was due for the month and they billed it and got a rejection (of course!). The next day I received my card and updated the info and made the payment. However, I noticed I was assessed a late fee. I called to see if they would reverse this charge due to the circumstances and they refused stating it was my fault and no refund would be issued. One thing to note, in December of each year you have to pay a maintenance fee of like $52 which is fine as the gym was always well kept. However, since my original contract was extended to the following year and December came again, I had to pay another $52 which I was not happy about. I tried arguing that if COVID didn't exist, my contract would've ended in October and therefore the fee would not have been assessed and that they should be a little flexible with this pandemic but as to no surprise they said that's the rules and they refused to also refund me for this. They also have a policy that if you move more than 25 miles from the location, you can get out of your contract early so long as you provide them a certified letter with your new address (but you have to pay a penalty too, 10% of the remaining balance due). The fact that it has to be a certified letter is also ridiculous but whatever. I moved during this time and tried to see if they were flexible with the distance since my new house was 20 miles away, but NOPE, they are so damn rigid and would not allow me to use this as a way to get out of my contract. I get that rules are rules but this was close enough and I would've thought they would be a little forgiving during a pandemic but that was not the case. I spoke with multiple employees over the phone who were extremely rude and then emailed the manager who was completely worthless and would not make things right. I couldn't wait to submit my 60 day notice and decided to pay the balance in full so I did not have to deal with them EVER AGAIN. Stay away from this gym. There are way toooooo many rules to get out of your contract, they will not work with you on it and will make your time there miserable. I'm so glad I ended up buying a Peloton instead. Read all the negative reviews, they aren't lying! read more

They never stopped charging your debit card!!!! An annual $60 fee to clean and upgrade the gym that they don't even tell you is coming. HORRIBLE CUSTOMER SERVICE!!!!! I would give this place zero stars if I could. RANDOM $20 CHARGEs on your card that are supposedly because your card was declined????? Thank goodness I can dispute it with my bank. I signed up with the OWNER MATT and was afraid to join because I was nervous about being charged randomly. That kI was hoping this place is honest and I wouldn't have to go through all this money crap. It takes away from the total experience of the gym which otherwise has good classes but no wonder it's completely empty!! The free five personal training sessions are NOT really personal training sessions. Two are but then the other "sessions" are opportunities to join classes which are at another premium level so they cost you more money! The people who run this place are idiots for not realizing reviews are going to run them into the ground!! Just another GYM SCAM!!! STAY AWAY!! read more

Do NOT get yourself tangled up in this mess of a gym. Tried to cancel my membership almost 2 months before my contract ended, as advised. I went inside the gym and was ignored for almost 30 minutes after stating I wanted to cancel. Finally someone helped me and of course gave me a hard time, nagging me to stay. Did all the paperwork to cancel membership, and even got the email stating my cancellation request was accepted, granted I paid the remainder of the existing membership. Almost 3 months later and my membership was renewed with an end date in the year 2039. You get sent to a call center who advises you to go in person, and you get ignored and scammed when you're there. Seems the only way to cut ties with this place is to contact my bank and file a dispute. Super sketchy, stay away. read more

People are not wearing masks!!! It's like the COVID-19 incubator! Staff completely ignorant about it. And I haven't seen anyone, including staff, sanitizing equipment. Well, good luck! The State of New Jersey should deal with this one and I'm pretty sure they will. Just shocking! read more

DO yourself a favor. STAY AWAY. I tried to cancel my daughter membership when her 1 year is up . When the states were on shut down for 3 months. They said you have to extend 3 more months cause we were closed. That's BULL CHIT. They go into your account take money ($20) out and said that was for cleaning fees. I am not worried about $20 not like $2000. but for them to do that is BULL CHIT. I don't want to argue with them for $20 but I think that is a scam. Lesson learn. STAY AWAY. read more

I became a member only to regret the decision to join Urge Fitness (Ewing). This place is a rip off. They talk you into membership and if you choose to cancel they will not let you out of the contract. After contacting the billing department I was told by them that this isn't the first time that consumers complained about this issue with Urge Fitness (Ewing). So this is a trend for them. The billing department advised that I needed to call and speak with them. When I called, I was informed that I need to come in to cancel the contract and after 60 days of additional payments the contract will be cancelled. Consequently, when I arrived I was told by Matt (Manager) that I could not cancel the contact and that I would need to fulfilled it. The communication at Urge Fitness (Ewing) is terrible. They do not thoroughly explain to the consumer that membership is one thing and any additional services (personal training sessions) are another. The billing process is also troublesome because payments are not taken out as one. I have received multiple withdrawals from my bank account several times a month which I have questioned them about also. Unfortunately, Matt shared there is nothing they can do. My experience with this Urge Fitness (Ewing) has been horrible. BUYER BEWARE! Urge Fitness (Ewing) is a scam and they will try to keep you hostage in a contract as long as they can. I have been in contracts with fitness company's. When I request to cancel, I am able to do so. Regrettably, Urge Fitness (Ewing) feels the need to shackle consumers into staying a contract that they are no longer interested in. Matt is disrespectful and don't give a damn about the consumer concerns. This was evidenced by the disrespect that he demonstrated while I was speaking with him. He continuously engaged with others while I was speaking with him and when I addressed it he looked at me as if I was saying something wrong. Professionalism is at an all time low. Do your research people as you don't want to be in the situation that I am currently in. The BBB 1 star review speaks volumes. Also after reading all of the 1* reviews on Yelp. Yes, THIS PLACE IS A SCAM. The lies they tell. read more

If you are looking for a great gym, with upscale equipment, awesome classes (think aerial yoga & TRX training) and friendly staff, Urge is where you want to be. I came here on a week trial basis and completely fell in love with the place. After testing out literally 3 other places nearby (who were rude, pricey or over populated), this place was a breath of fresh air. Erica helped me and a friend navigate through the gym and we became Aerial yoga addicts within 15 mins of doing the class. We also did TRX training and was sore for a good 2 days after! They also have a number of other classes, all times during the week (late night was a big selling point for me), like Zumba, Spin, Piloxing and never full to the rim. I would also take a look at their smoothie selection. They seem to have awesome choices...and handsome attendants! Plus, free towel service....yes free...unlike PEAC nearby that charges u a million $$$ to join. It's open 24 hrs in a nice little plaza, right by a farmers market to help you make better meal choices AND they are super reasonable with their gym membership prices (with no contract option available). Definitely check them out, you won't regret it. read more

Do NOT sign a 1 year agreement! Did that, worked out twice in 10 days. Didn't like the club, tried to get a refund for the time I hadn't used. Am being held to the full year contract. Joined another club, am now paying for 2 clubs. read more

Whoever handles their social media (I would assume the owner) is an arrogant person who must have issues. They attacked my mom online after she left a review with constructive criticism. This is an extremely unprofessional business. I see why they are losing so many previously dedicated members. Also, the shower water is cold 100% of the time years after everyone mentioning it nonstop. read more

I liked this gym UNTIL I wanted to cancel my training package. I'd actually completed it and was in a month-to-month status. Yet I'm expected to pay hundreds of dollars to cancel? Why? I called the 800 number...they said I had to go into the gym. I went to the gym early Sunday afternoon...they said I had to come back on weekdays between 9-5. HELLO! I work then! So if I have to wait two months before my cancellation is effective, I've already lost (and paid) for an extra month of service I'm not using/receiving. How is it that I can sign up any day/time but can't cancel any day? Who makes the policy? The owner. How can I reach the owner...I can't. This is not customer service and leaves a bad taste in my mouth. read more

Beware!! Look at all the negative reviews. I'm sorry I didn't read them I would have saved myself a lot of money. Once you get involved with this gym it's close to impossible to cancel your membership. Even if it's for a medical issue or if you're moving away from the gym. It doesn't matter they still will charge you every month. Urge Fitness will send third-party collections to get the funds no matter what you're circumstances are. Learn from our mistakes. Urge Fitness policies are immoral and repugnant. When it comes to trying to cancel the contract the staff suddenly become rude and bullying (Joe). I wish I looked up this gym here and saw all the poor reviews. It would have saved me a lot of stress and money. Find another gym! read more

The manager at the Ewing location, Anthony, is no help and has horrible customer service. If you do sign up here, I've been dealing with bullshit from this gym trying to cancel my membership since July of 2022...its January 2023 and I just now am done with them. They don't know who to get in touch with, they can't guide you in the process, they don't care. It's a nice gym, but don't count on good service read more

My fiancé and I will not rejoin Urge. They charged us an Annual Fee even after memberships were cancelled. They also charged us for 2 additional months even after membership is canceled. It was in our contract but never pointed out to us. Equipment and lockers are not maintained and equipment is outdated. There are many other really good gyms near our new home. We will definitely not join Urge now or ever. Note: We tried to work it out with Urge but they don't seem to value their members. read more