I'm deeply disappointed by the recent changes at Piedmont Urgent Care Cartersville, and I want to…read moreshare my experience in case it helps others. During my visit on 03/25/2026, I noticed that the front desk staff now bear much of the burden for explaining confusing new billing practices -- which, frankly, isn't fair to them or to patients. If the facility has switched to a new NPI number or changed how they bill insurance, that should be made clear before the appointment, not after. My insurance (Blue Cross Blue Shield IBX) listed this location as in-network, with coverage at 80/20, but suddenly the bill came through under "Well Street," which is out-of-network for me and dropped my coverage to 60/40. For seniors like myself, that's a significant financial hit that we aren't prepared for, especially when we go out of our way to find in-network care. To make matters worse, patients are now required to put a credit card on file or they won't be seen. This feels less like healthcare and more like a trap -- you arrive expecting coverage and clarity, but end up caught off guard by expensive changes and policies that weren't disclosed in advance. I hope the management reconsiders these practices and starts treating their patients with the transparency and respect we deserve.

giving one star is too much to give to this urgent care located in Cartersville Ga. We would have…read morebeen better off going to the ER for the 2 hour wait time we spent in the lobby waiting to be seen when we were told the wait would be no more then an hr given the fact that we didn't have an appointment. If their communication was better, and times that were given were ACCURATE, I would have taken my niece else where! Oh, and did I mention that they were RUDE, and CARELESS towards their patients?! WORSE establishment EVER! My advice to those employed at Piedmont Urgent Care in Cartersville Ga, if you don't like your job or profession, FIND A NEW ONE!

They mislead patients. They are not attached to Emory Hospital at all. They have no access to your…read moremedical records. They can't do labs. They can't send messages to your doctor. They're not tied to that system at all according to the people behind the counter so if you're looking for something affiliated with Emory, you have to go to Kennesaw.

Arrived here as a walk 8n, signed in and the lady said to have a seat, there's about a 45 minute to…read more1 hour wait, I said n9 problem, then I sat down and waited. 1.5 hours later she calls me up and asked me if my insurance is still the same, I tell her yes and she says well there's no copay, I'm not sure why that is as my plan has a copay which I've used here on the prior 2 visits, she proceeds to tell me that I have to put my debit card on file in case the insurance company doesn't pay part of the bill. Side note, had i been told that when I arrived 1.5 hours earlier it would have been different, but they wait until you are about to be seen and then tell you, sorta leaves you with your hands tied as you're in pain. She gets a hold of her manager and management states if you want to be out of pain you'll do as your told, so I did (as I was in excruciating pain) but I wrote on the form they were forcing me to sign that I was doing this in protest and why, I hand it back to her and again they refuse to see me until I sign a new form without my protest on the form. Again if I wasn't in this much pain for this long I would have walked out. In short they do this in a predatory way as they maje you wait to tell you this after you've been here for a good while, knowing that most people will go ahead and give them a blank check. Please see photos of form that they wouldn't accept. This should be and possibly is highly illegal, and if not illegal it's certainly not ethical!!! Fast foward to the care that was provided. Everyone is came i to contact with after I got passed the front desk were GREAT! They have to work and I get that, but hopefully 1 day they won't have to be subjected to the rude bunch that they work for!!! SHOUTOUT TO NATALIA (GIVES SHOTS AND YOU DONT EVEN FEEL THEM) AND STEVEN GUNTER,the both of you are amazing at what you do!! Thank you both! Peachtree urgent care and management, you will never get another cent from me!!! PUT A SIGN UP OR SOMETHING STATING YOUR BS POLICY, AND THIS REVIEW WOULD HAVE ONLY ABOUT THE AMAZING SERVICE, FROM THE AMAZING PROVIDERS AND A 5 STAR REVIEW, THEY GET THE5 STAR BUT PEACHTREE, YOU DONT DESERVE ANY STARS!!!!!

I've been coming to this location since moving to Cartersville in 2023. Back then, I had Cigna…read moreinsurance, and now I'm on Blue Cross Blue Shield IBX. Every time I need care, I make sure to check with my insurance first--just to confirm the facility and provider are actually in-network. In January 2026, I visited as usual. When I returned in May for a sinus infection, I paid my $50 copay. This time, though, the front desk told me I had to put a credit card on file. I didn't think much of it--until I saw a $299 charge hit my card. I called the number listed in my Piedmont Wallet and got bounced from one department to another: first the main billing, then corporate billing, then Urgent Care billing. Eventually, someone explained that their billing policies had changed, and while the facility might be in-network, the provider you see that day might not be. I reached out to Blue Cross Blue Shield, who opened two disputes for the out-of-network charges. I'm still waiting to see how that shakes out. In the meantime, I won't go back to any medical office that requires a credit card on file--it feels like handing over a blank check. If they overcharge or make a mistake, you're left fighting for a refund. It's wild that figuring out which providers are actually in-network has basically become a full-time job. With how expensive health care and insurance have become, you'd think things would be simpler--not more complicated.

Facility was clean, people were friendly enough. However, billing practices are unethical. Staff is…read morenot well educated on insurance policies, how things bill. You ask a question, they tell you what you want to hear. Then the bill arrives and you realize, they lied! They provide false information, do not put a card on file! You will end up with charges you didn't agree to. Read all of the fine print, ask for copies to be printed

I have seen a lot of reviews, and I can honestly say that from the ER visit/dr to the nurses and…read morestaff I had A+ service. I had to stay for a week in the hospital, they calmed me and took care of my pain and kept me informed of everything that was happening and going to happen. The floor I was on it was full, but when I tell you they treated me like I was the only person on the floor. I can't say enough good things regarding the staff from a reasonable wait time in the ER (about an hour), to my discharge. EXCELLENT SERVICE

Easily the worst experience me and my wife have experienced at any medical facility. We came into…read morethe ER at 11am and stayed until 7pm and were told nothing is wrong. We went to Floyd the next day and were told she has a serious issue, Preeclampsia, and needed to be dealt with immediately. Piedmont is lazy and don't do you anything, you're better off driving 30 minutes elsewhere to get treatment.

I have been at this location to see Dr. Jason twice-- once before the pandemic and then again…read moreyesterday. Each time I had a very short wait and a great experience. You can tell he really loves his job and he is very thorough in what he recommends to help you feel better. I'll come to this clinic time and time again.

I've changed my mind!!! I'm currently miraculously better. I thought I needed one drug to get me…read morefeeling better. Apparently not! Ms Freda really does a great job at the Little Clinic.

This was the nearest open 24 urgent care on my search options that was not the emergency…read moredepartment as other locations for urgent was closed. I glad they were ope and made appointment online on way to the clinic. The place was clean, organized and front desk helped explain everything up front including exactly how much everything cost and short quick strait to the point patient form. I got back to the room quickly waiting less than 20th an and the entire visit took less than an hour to get everything done. Although it was little set back to have to lay out of pocket, I know it would be much cheaper than going through insurance or having the headache of getting a bill later. The staff was nice and helpful. The staff were knowledgeable and gave plan of care that made sense and reasonable explaining of why they are using these treatments. Will keep this place in mind and recommend for future use.

DO NOT GO HERE!! No insurance accepted at all, $90 co-pay. That alone should make you look…read moreelsewhere because this is the first time I've ever had that high of a co-pay, let alone not accepting ANY kind insurance. The employees were nice enough, but they try to tack on any extra charges they can, so if you are going to go here then be firm in what you are and are not willing to pay for before you take any tests or x-rays. It would have been too expensive to get antibiotics when I went, so I just got treatment for my asthma and left. I would only go here if it is literally your only option.

I have been going here for years, for many reasons, and they've always been accommodating and kind…read more I have chronic issues and last night I had to go for the second time in 7 days, the nurse was rude, the dr came and in and basically told me go to the ER. NOTE: which the dr who saw me a week before (who was amazing) said come back if you aren't better so I did. The dr I saw last night was dismissive, did not care what I had to say, the charge nurse was even more rude , I told her I was just doing what the previous dr told me to do and she said it varies with providers MAAM. so all that to say. trust your gut if you don't like the provider that has been assigned to you. advocate for yourself!

I am told there is an hour wait when I show up. After I waited over an hour and was told I am "next…read morein line" multiple people get called before me. I am writing this review while at over an hour and a half of waiting and 30 minutes since I was told I am the "next in line". The front desk will do the bare minimum for you. I changed this review to 3 stars because of the great doctors that work here. The front desk is at a DMV level of service.

A few things to know BEFORE YOU GO!…read more 1. They DO NOT take insurance. 2. $199 visit, plus any additional work. These things would have been nice to know before actually attending.

The team at Here to Help is nothing short of AMAZING!…read more Let's face it, no one wants to go to an urgent care facility for any reason. Lybia and Dr. Romeo provided top notch service with a welcoming attitude. They make you feel like you've been friends with them for years even if you've only known them for a few minutes. I would emphatically recommend this business to anyone I know. Bonus points for Lybia because she is the best at taking a painless blood sample!

Miss Stacy was very helpful and professional. I was helped with great customer service and was…read moresatisfied.

The care I got was great, fast efficient and clean. Great experience overall mynew place to keep…read moremy health in order since I'm new to the area.the office was clean and I felt comfortable as soon as I walked in.i was treated for inflammation in my foot and was given the type of care that was personal and made me feel like the Dr cared.. thank you.