I'm deeply disappointed by the recent changes at Piedmont Urgent Care Cartersville, and I want to…read moreshare my experience in case it helps others. During my visit on 03/25/2026, I noticed that the front desk staff now bear much of the burden for explaining confusing new billing practices -- which, frankly, isn't fair to them or to patients. If the facility has switched to a new NPI number or changed how they bill insurance, that should be made clear before the appointment, not after. My insurance (Blue Cross Blue Shield IBX) listed this location as in-network, with coverage at 80/20, but suddenly the bill came through under "Well Street," which is out-of-network for me and dropped my coverage to 60/40. For seniors like myself, that's a significant financial hit that we aren't prepared for, especially when we go out of our way to find in-network care. To make matters worse, patients are now required to put a credit card on file or they won't be seen. This feels less like healthcare and more like a trap -- you arrive expecting coverage and clarity, but end up caught off guard by expensive changes and policies that weren't disclosed in advance. I hope the management reconsiders these practices and starts treating their patients with the transparency and respect we deserve.

giving one star is too much to give to this urgent care located in Cartersville Ga. We would have…read morebeen better off going to the ER for the 2 hour wait time we spent in the lobby waiting to be seen when we were told the wait would be no more then an hr given the fact that we didn't have an appointment. If their communication was better, and times that were given were ACCURATE, I would have taken my niece else where! Oh, and did I mention that they were RUDE, and CARELESS towards their patients?! WORSE establishment EVER! My advice to those employed at Piedmont Urgent Care in Cartersville Ga, if you don't like your job or profession, FIND A NEW ONE!

I was really impressed by the young man at the front desk who checked me in on 10/16/2022. He was…read morekind, helpful, and considerate. Just the calm way that he handled my registration put me more at ease. My illness was handled quickly and professionally. I as impressed and as someone who worked in a hospital for 15 years (Medical Technologist) it is hard to impress me. They open at 8:00 am and that was wonderful. Keep up the good work, team!

They mislead patients. They are not attached to Emory Hospital at all. They have no access to your…read moremedical records. They can't do labs. They can't send messages to your doctor. They're not tied to that system at all according to the people behind the counter so if you're looking for something affiliated with Emory, you have to go to Kennesaw.

I've been coming to this location since moving to Cartersville in 2023. Back then, I had Cigna…read moreinsurance, and now I'm on Blue Cross Blue Shield IBX. Every time I need care, I make sure to check with my insurance first--just to confirm the facility and provider are actually in-network. In January 2026, I visited as usual. When I returned in May for a sinus infection, I paid my $50 copay. This time, though, the front desk told me I had to put a credit card on file. I didn't think much of it--until I saw a $299 charge hit my card. I called the number listed in my Piedmont Wallet and got bounced from one department to another: first the main billing, then corporate billing, then Urgent Care billing. Eventually, someone explained that their billing policies had changed, and while the facility might be in-network, the provider you see that day might not be. I reached out to Blue Cross Blue Shield, who opened two disputes for the out-of-network charges. I'm still waiting to see how that shakes out. In the meantime, I won't go back to any medical office that requires a credit card on file--it feels like handing over a blank check. If they overcharge or make a mistake, you're left fighting for a refund. It's wild that figuring out which providers are actually in-network has basically become a full-time job. With how expensive health care and insurance have become, you'd think things would be simpler--not more complicated.

I got to the clinic around 5:15 signed in and there were people that came in after me at 6 o'clock…read more The people that came in after me were being seen they ignored me and they're very slow. choose make that your last stop. The staff was fantastic, but the just ignored me.

Easily the worst experience me and my wife have experienced at any medical facility. We came into…read morethe ER at 11am and stayed until 7pm and were told nothing is wrong. We went to Floyd the next day and were told she has a serious issue, Preeclampsia, and needed to be dealt with immediately. Piedmont is lazy and don't do you anything, you're better off driving 30 minutes elsewhere to get treatment.

I cannot say enough wonderful things about Dr. Adodo and his team. When my mom was admitted to the…read moreER in January 2026, we were overwhelmed and scared. From the very beginning, Dr. Adodo stepped in with compassion, professionalism, and genuine care. He went above and beyond to ensure my mom received the best possible care. What truly stood out was his advocacy for her. After she had a less-than-positive experience with the on-call surgeon, Dr. Adodo listened to her concerns and took them seriously. He worked diligently to arrange for a different surgeon (someone she felt comfortable with) and made sure she was confident and at ease before moving forward. That surgeon ended up being absolutely amazing, and we are so grateful. Dr. Adodo's dedication, communication, and willingness to advocate for his patient made all the difference during a very stressful time. He treated my mom with respect, kindness, and attentiveness every step of the way. We are incredibly thankful for him and his entire team.

I have been at this location to see Dr. Jason twice-- once before the pandemic and then again…read moreyesterday. Each time I had a very short wait and a great experience. You can tell he really loves his job and he is very thorough in what he recommends to help you feel better. I'll come to this clinic time and time again.

I've changed my mind!!! I'm currently miraculously better. I thought I needed one drug to get me…read morefeeling better. Apparently not! Ms Freda really does a great job at the Little Clinic.

We were in town for a college sporting event. Our daughter became ill and needed care. We went to…read morethis urgent care and was really impressed with the level of care. The nurse (can't remember her name) was extremely professional and knowledgeable. I highly recommend this center for urgent care.

DO NOT GO HERE!! No insurance accepted at all, $90 co-pay. That alone should make you look…read moreelsewhere because this is the first time I've ever had that high of a co-pay, let alone not accepting ANY kind insurance. The employees were nice enough, but they try to tack on any extra charges they can, so if you are going to go here then be firm in what you are and are not willing to pay for before you take any tests or x-rays. It would have been too expensive to get antibiotics when I went, so I just got treatment for my asthma and left. I would only go here if it is literally your only option.

I have been going here for years, for many reasons, and they've always been accommodating and kind…read more I have chronic issues and last night I had to go for the second time in 7 days, the nurse was rude, the dr came and in and basically told me go to the ER. NOTE: which the dr who saw me a week before (who was amazing) said come back if you aren't better so I did. The dr I saw last night was dismissive, did not care what I had to say, the charge nurse was even more rude , I told her I was just doing what the previous dr told me to do and she said it varies with providers MAAM. so all that to say. trust your gut if you don't like the provider that has been assigned to you. advocate for yourself!

I am told there is an hour wait when I show up. After I waited over an hour and was told I am "next…read morein line" multiple people get called before me. I am writing this review while at over an hour and a half of waiting and 30 minutes since I was told I am the "next in line". The front desk will do the bare minimum for you. I changed this review to 3 stars because of the great doctors that work here. The front desk is at a DMV level of service.

A few things to know BEFORE YOU GO!…read more 1. They DO NOT take insurance. 2. $199 visit, plus any additional work. These things would have been nice to know before actually attending.

The team at Here to Help is nothing short of AMAZING!…read more Let's face it, no one wants to go to an urgent care facility for any reason. Lybia and Dr. Romeo provided top notch service with a welcoming attitude. They make you feel like you've been friends with them for years even if you've only known them for a few minutes. I would emphatically recommend this business to anyone I know. Bonus points for Lybia because she is the best at taking a painless blood sample!

Miss Stacy was very helpful and professional. I was helped with great customer service and was…read moresatisfied.

The care I got was great, fast efficient and clean. Great experience overall mynew place to keep…read moremy health in order since I'm new to the area.the office was clean and I felt comfortable as soon as I walked in.i was treated for inflammation in my foot and was given the type of care that was personal and made me feel like the Dr cared.. thank you.