Third time taking my cat here, staff is really nice and doctors are great with him every time I…read moretake him for his years shots.

"I took my dog to this clinic for one day of vomiting and diarrhea. While the staff were polite, I…read morewas left with some doubts about the treatments given. My dog received Cerenia and vitamin B12 (which are usually enough to control nausea and stimulate appetite) and was also given Entyce, though I'm not sure if it was really necessary. On top of that, my dog was given barium "to clean the gastrointestinal system," even though barium is only used for X-ray studies (and no X-rays were done). These treatments made the bill much higher than expected. What also disappointed me is that the clinic didn't provide any guidance on diet or home care -- they simply handed over the medications with no advice on how to help my dog recover properly. I hope the clinic can be more transparent and informative so pet owners fully understand why treatments are done and how to care for their pets afterward."

Our little Eddie gave us quite the scare last night. Thank goodness we found a 24 hour vet spot in…read moreVeterinary Emergency Group. We rushed him in when he ate some of his bone and looked like he wasn't properly breathing. He got extremely lethargic, started shaking and worried us enough to scoop him up and put him in the car at 10pm to bring him here. As soon as we walked in the staff welcomed us at the door and buzzed us in. They took his vitals right away and looked at his gums which were still pink so that was all good signs they said. His temperature was good, too. We then were asked to wait on the couch with him till the doctor could come talk with us. As we were sitting there, another poor doggie was rushed in with an emergency more important for sure so the vet was focused on him. Which was totally fine! As we were sitting there, Eddie stopped shaking and seemed like he was getting better, thank god. The vet did eventually come over to us and she was so nice. Dr. Kat. She explained that she felt like he seemed pretty normal and that sometimes that can happen and we did the right thing bringing him in and if it happens again we can bring him in again. She told us there was no charge for the visit, which was SO kind. We definitely were expecting to pay something for them checking him, but she said we were good to go. It was so kind of her. Definitely a five star experience. Every single staff member was so nice and just seeing them interact with the other doggie patients, you can tell everyone here really cares and loves what they do, helping animals. Hopefully we don't have to come back haha, but if we do need to go to an emergency vet, this one will definitely be it.

Dr. Kat and Pumpkin's nurse Kacy were absolutely amazing. You can see that they truly have a…read morepassion for what they do. Dr. Kat was very knowledgeable and helpful. They both treated Pumpkin with compassion and kindness. *****I have never had a more pleasant veterinary experience. ***** I was extremely anxious regarding Pumpkin's emergency, but they made us both feel prioritized and comforted. I also loved the layout of the facility. Everything was very clean and neat. I was invited to participate in each of Pumpkin's procedures and tests, which greatly helped to calm both our nerves. I will absolutely recommend this practice to friends and family. Thank you so much for saving my baby's life!

I haven't been here in a while and I have to say I was blown away with the customer service I…read morereceived. From talking to Yasmin on the phone trying to get an appointment to Dr McDonald helping us with our dog. She even text me the next day to check on him. I've had dogs for 30+ years and have never had a vet text me to check on him. And the fact that I could text and have a conversation with the establishment was huge since I was at work and couldn't directly talk. Overall I'm very happy with the vets office and will definitely continue to come here.

Disclose all costs to clients in advance. We agreed and signed that we were paying in full for…read moreeuthanasia and disposal on Friday and we are now being asked for an additional $100. Shame on you!

For one you did not reach out ONCE to me to give your condolence, if you did I did not received no…read morevoice messages or have an any missed calls from your establishment on my phone. The next day I reached out to you the next morning saying my dog can't even move her back legs and she is 10x worse. So don't try to say you reached out first! As I spoke with other vets, they advised that she should have gone to the hospital that day immediately (if I could afford the cost). Astro should not have been sent home with blood in her stomach! How would the Chinese herb help if she could not eat anything? Tell me how that would have helped her? I explained she has not eaten for 2 days so what makes you think she can take that herbal medicine? To help out by sending medical records over to the hospital is not a favor. Either way that had to be done ASAP! Please do not make like you was helping me by sending those over.

Entire staff is amazing!!! My pittie was super anxious but having the entire team so welcoming and…read morefriendly made our visit so much better. Shout out Jazelle for being the best nurse ever!! Thank you Dr. Paulino & staff!!

I met Dr. Loose the first summer of COVID when my Flynn was breathing/panting like crazy. LONG…read morestory short on how we found him - doesn't matter though really - he actually HELPED my senior doxie with a heart murmur and got him on the right meds that night. (Unlike several other vets in Seven Hills who told me about it, but did nothing but send us out the door!). Over the years, he's always been a great source of information and collaborative in treating both Flynn and Molly. I can't say enough about how great I think he is. Unfortunately, both Molly and Flynn crossed Rainbow Bridge within 90 days of each other. (Easeter 2025 and end of July) While Dr. Loose wasn't there when I had to make that decision both times, the lead up to Molly was a joint effort over a dew days trying to get her better. Same with Flynn. The staff were great, too, given what just happened. A week ago, I adopted Rowan, a long haired doxie with some pre-exisitng issues. Of course I called to get him in to meet with Dr. Loose! As usual, he was informative, listened, and just like with Flynn and Molly, I feel like we're a team when it comes to Rowan's health. A lot of our discussion was on a subject I have personal experience with - back issues resulting in surgery - and being able to have that discussion with Dr. Loose about Rowan from a position I related to was appreciated. In all the years Dr. Loose has treated my fur family, he's always spoken with me like an equal. It goes without saying the girls at the front desk have always been great, even when I lost Flynn and Molly last year. It was good to see them all almost a year later. I'm not sure what the dealio is with the bad review by other people, but let me tell you - if I experienced a fraction of what they're alleging, I would not give them my business nor trust Dr. Loose and his team of vets when he's not there. Have mistakes been made? Yes, but not to the detriment of my pet's health. They were quick to resolve the issue. Lastly, they get R E A L L Y crazy busy when you least expect it. Have some patience and grace. Pet parents are dealing with bad news and trying to make sense of what's happening; others are trying to check out; the phones are blowing up...it was nothing short of chaotic yesterday when Rowan and I arrived and tried to check out. You'll receive the same attention as the patient before you...just keep it in check. I've bee to many vets over the 20 years I've lived in Vegas, and Dr. Loose and Inspirada Animal Hospital are, without a doubt, the only vet and facility I've trusted completely. So much so that after moving from Seven Hills to Southern Highlands, I'm happy to make the drive.

Please take your fur babies somewhere else. I know veterinary offices get both glowing and terrible…read morereviews, so I usually take them with a grain of salt. I hope you'll read this one because this facility raises so many red flags. I was preparing my cat for travel to Hawaii, and I already knew the import process because I've done it before. It's extremely time-sensitive, and every step has to be completed in a specific order. I scheduled what was supposed to be a rabies vaccination. During the appointment, a technician took all of my cat's paperwork to the back and never returned it. Dr. Hayes administered what I was told was the vaccine we came in for. Nothing seemed unusual, so 30 days later I called to schedule the next required step: the FAVN blood test. That's when the receptionist informed me that my cat had never received a rabies vaccine. I was fuming, originally at Dr. Hayes. Then I realized, somewhere along the lines, Dr. Hayes was told by the vet techs that a different shot would be necessary. We had come in specifically for rabies. No one ever told me she was receiving anything different. According to the medical record, she had instead been given a distemper vaccine. That mistake delayed the entire Hawaii import timeline by a month and immediately put our move at risk. Then Dr. Loose joins the chat. I come to find out that he fired Dr. Hayes on the spot for reasons I'm not aware of. At one point I was told my vaccination record could simply be changed to indicate a rabies vaccine despite the medical chart documenting a distemper vaccine. That immediately made me uncomfortable since that's quite literally falsifying information, so I declined and scheduled another rabies vaccine instead. We come in for our rabies vaccine, again, vaccination cost waived, as if they're giving us a discount, although I already PAID for a vaccine I never requested and didn't even know we received last time. Never saw Dr. Loose, but instead saw one of his shaking out of her boots vet techs who stuttered desperately and struggled to complete sentences. They took her to the back instead of doing the vaccine in the room like Dr. Hayes did, which I was rather uncomfortable with. It was an odd experience, but we left with no issues. Next came the FAVN blood draw. Getting in touch with Dr. Loose was nearly impossible. I left multiple messages without receiving a return call. Eventually the front desk scheduled the appointment. Still never spoke to Dr. Loose. Per instructions, I gave my cat gabapentin before arriving. She was heavily sedated--droopy eyes, barely able to hold herself up, clearly medicated. The same shaking in her boots vet tech takes my cat back to get her blood drawn. Told me Dr. Loose would come speak with us. Shocker, he never did. About ten minutes later, my cat was brought back with one paw bandaged, the other bleeding, and the technician asked my fiancé to put the bandage back on because my cat was supposedly "unmanageable." My cat was lying limp in her stroller, barely able to move. We were then told they couldn't obtain the blood sample and that we would need to pay an additional $200 for sedation. I couldn't believe what I was hearing. My cat had already been heavily medicated, yet I was being told she was too difficult to handle - Keep in mind I watched Dr. Hayes administer a vaccine to her with absolutely no issue. I asked whether the blood draw could simply be performed in the exam room instead so we can assist. The answer was no. I asked to speak with Dr. Loose. Denied. I asked if I could speak with any veterinarian at the practice. Also denied. Instead, all communication went through a technician who repeatedly left the room to relay messages back and forth. This vet tech, shaking so hard she can't hold the iPad straight, can't spit out a sentence, and ends up looking at me, who's crying out of frustration - with a literal blank stare. As I stood there crying out of frustration over months of delays caused by mistakes that weren't mine, there wasn't a single veterinarian willing to come speak to me directly. By that point, any confidence and trust I had in this clinic was gone. This experience cost us valuable time in an already strict travel process, forced unnecessary repeat appointments, caused additional stress for both me and my cat, and left me feeling completely dismissed when I tried to advocate for her. Between the incorrect vaccine, the poor communication, the repeated delays, and the refusal to have a veterinarian speak with us directly when problems arose, I cannot recommend this clinic to anyone.

We recently moved into the Cadence community and decided to choose this vet since we had heard good…read morethings about it--glad we did! We brought our two dogs in for vaccinations and had a great experience. The front desk staff were very friendly and welcoming, and the team in the back was kind, gentle, and great with our dogs. Everything went smoothly, and we really appreciated how caring everyone was. The only reason I didn't give 5 stars is that we didn't get to meet the doctor, even just for a quick introduction since we were there for vaccines. Otherwise, it was a great visit, and we're very happy we chose this clinic and look forward to bringing our pups back!

I don't usually leave reviews, but I feel like I need to share my experience…read more I brought my puppy in because she was shaking her ears a lot and it seemed like something was irritating them. I also mentioned her coughing/gagging symptoms during the visit. The doctor we saw was Dr. Ledezma. We came in thinking it would be a simple ear cleaning, but she ended up being prescribed medication and additional ear treatment. After they put it on her at the clinic, her ears actually got worse and it looked like some irritation may have affected the skin on her ears, so I didn't even use it and had to take her to another vet for a different opinion and to have everything re-checked and cleaned again. For her other symptoms, I was told it was likely related to her recent spay surgery. Later on, another clinic immediately identified it as kennel cough just by examining her throat. I also want to mention she is a shelter puppy, which I did tell them. Knowing that, I would've expected kennel cough to at least be considered as a possibility, since it is very common in shelter dogs, but that wasn't brought up during the visit. During the exam, I also didn't feel very confident in the explanation given, and the overall visit felt unclear. Overall, I ended up spending close to $200 and still had to seek additional care elsewhere shortly after. I did reach out directly before leaving a review to try and resolve things first. They did offer a refund for the medication, which I appreciate, but that was the only adjustment offered. I was still asked to call in to complete the refund due to my overnight work schedule, and they only offered to refund the medication, not the ear-related charges (swab, cleaning, and exam), which made up most of the visit cost. For context, the breakdown was roughly: exam fee ($70), ear swab ($40+), ear cleaning ($40+), and medication ($40+). I've brought my other dog to this clinic before and had good experiences, which is why I initially chose to bring my puppy here. The vet assistants here was are always so nice I can say that. Having a new shelter puppy is already stressful, and this experience added unnecessary stress and additional vet visits that likely could have been avoided. I wish I had paid closer attention to the more mixed reviews beforehand. I'm sharing this just so other pet owners can make a more informed decision. I will not reach out again as this whole situation was just a lot and I gave them an opportunity to resolve this with a few emails back and forth.

From the minute Peggy picked up the phone and helped us to Becky and Brooke and Dr Smith, everyone…read morewas so gracious and kind! Dr Smith is a very knowledgeable vet and taught us so much, I highly recommend them!

Even though my dogs eyes could not be helped due to a rare cataract that she developed suddenly,…read moreEye care for animals definitely helped us identify the issue and provided a treatment. There was a long wait time to get an appointment, they were booked two months out however, The Doctor and vet tech I saw were so diligent and knowledgeable where my dogs primary care physician was not. It totally made up for the wait.

Pets R Family is reliable, professional, and caring with our pet. Scott has been checking in on our…read morebest feline friend and home when we are away for almost seven years and we couldn't be happier. The professionalism from Pets R Family was evident right away. Before the first time Scott sat for us he came over to get all of the information he'd need to care for our pet and home. He asked about our vet, emergency contact numbers, water preference, foods, etc. For our home he asked about things like the trash schedule and mailbox location. I know many people like boarding their pets, but I love the convenience of having my pet cared for in our home where he feels safe and comfortable. I love that I don't have to drop off and pickup, especially for early morning departures and late returns. In the past boarding meant parting with my pet the night before a trip. Now I just leave for my trip knowing my pet will be checked on. So easy! Scheduling sitting is so easy. We had the initial meeting years ago and now I just text Scott the dates we need him. He has always been available and has never left me scrambling to find another option. When I'm away I get occasional texts letting me know that all is well. When I was nearing my due date with my daughter I asked Scott to be "on call" and he was happy to do so. So when it was time to head to the hospital all I had to do was text Scott. It was such a relief to know that my pet and home would be watched over. When I return from trips I always return to a happy, cared for pet and my home as I left it. I feel very lucky to have found Pets R Family Too. I highly recommend this company!

I am very glad I discovered Pets R Family Too!!! They are great! Thanks Scott!!!…read more I usually board my dogs, when I am out of town, and I always choose top of the line places, but they always come home stressed and tired. This time I was away in Europe for 10 days, and decided to hire Pets R Family Too and see how it goes. They first of all came to visit to see and meet the dogs and understand requirements. Then we discussed the price and schedule. As I left I was a bit nervous, but they were in constant touch over the email, which helped put me at ease. When I got home, my dogs were happy to see me, but they were also relaxed. I could not believe it! My house was also in order with zero accidents!!! Overall-Scott and Kim are great and I am looking forward to work with them in the future!