Ya, sad but true... they don't care about you in the least. There was a day I called 5 times during the day, no answer. The redundant intake forms, get ready to write down your social, address and date of birth at least 8 times. They are fat with desperate patients and I felt like cattle. I'm not accustomed to writing bad reviews but please find a more professional urologist. read more

I had a procedure for kidney stones performed by Dr Boone. In taking out the stent, that he put in for the procedure, a portion was not removed. It ended up causing 3 UTI's with the last one requring hospitalzation. It was in a followup ultrasound that it was finally discoved. His office called without informing me of the situation. They charged me a second time for a stent he only partally removed the first time. There was absolutely no acknowledgement of the serious health issues that he caused, I assume out of fear of a malpractice lawsuit. Needless to say I have a new Urologist. read more

It is difficult to convey in a review the excellence of service and our gratitude for the care that we received from Dr. Jason Phillips and his staff! Dr. Phillips quickly diagnosed and treated my husband for kidney cancer after an 18 month misdiagnosis by another physician and following three emergency room visits. It was not by accident that Dr. Phillips was on call the night of my husband's hospitalization. Due to his keen knowledge and discernment Dr. Phillips was able to swiftly identify the cancer and then promptly schedule two separate surgeries (including a kidney removal) due to the immediacy of the situation. My husband is now cancer free and we have Dr. Phillips to thank for saving his life!! His kind, gentle, and patient way of treating us with our many questions and concerns was so comforting during a very stressful time. He was extremely caring and reliable with follow-up calls and visits. His knowledge and expertise made such a huge difference in our lives. We have been truly blessed to have my husband under the care of Dr. Phillips!! read more

Dr. Phillips performed my surgery and did a very good job himself and his office personnel. I would definitely give a four star to the treatment I received. The billing department if I could give less than one star I would. Where the trouble arises is that Dr. Phillips will call you on the telephone a couple days prior to your surgery. then he bills for that call that he made to you. When you received the bill in the mail, you are not sure exactly what it's for. I went to the office. They explained it to me. I said OK and paid the bill with my credit card. A month later I get a bill in the mail another one for the same thing I just paid for went back to the office. They looked up on the computer said no you don't owe anything it's been paid for. this happened three more times each time they say no it's paid for you Don't owe anything. I started calling their billing on the telephone. They look it up. Say they'll get back with me after three or four times. They finally got back with me and said oh no it's all straightened out. You don't know anything. well this is been going on since last May 2024. It is now Nov 21 2024 and I just received in the mail another bill saying I owe them for the same thing back in May. They are totally inept, and obviously the person they are employing to do this on the computer must be working from home and they're just not doing their job. totally incompetent in their billing and I'm not the only one who's had problems with them. I guess I have to call the billing department of urology San Diego in Oceanside again to hear how they'll check into it and get back with me. read more

The prompt, personal service of this doctor's office was unbelievable! I had a turnaround of less than a week for an urgent, outpatient procedure. I think what I appreciate the most is that Dr. Boonjindasup called me personally several times during the week to check in with me; not the receptionist, not the nurse, but Dr. Boon himself. His personal attention to my care is rare to find in any doctor, in this day and age. Not only was he able to address my personal, complicated issues (!!), but he did it with compassion and understanding, never giving up on me. I left another medical group just to follow him to his new practice, and it was well worth it. I cannot emphasize enough that Dr. Boonjindasup has a kind, gentle, compassionate, patient manner all the while being professional and knowledgeable. In my opinion....I would highly recommend him to anyone who needs a urologist. He is stuck with me for the duration :) read more

Dr. Phillips is outstanding. My husband really felt comfortable and at ease with him. My rating is really 3 stars because even though the doctor was great, his staff needs a lot of improvement. Dr. Phillips read and spoke to us about our complaint and I like the fact that he acknowledged it. We only encountered with Yolanda and Angela at the follow up visit and they were professional. But, I'm not sure if that professionalism came simply because I sent a complaint email prior to the appointment? A little history: I dropped off my husbands paperwork right after surgery. It was their lunch hour so I slid it through the door and called later to confirm the receipt of the paperwork. Yolanda was very sour that day, I let it go because we all have bad days right? My husband called a few days later for his appointment time and wanted to confirm the location because when we googled Dr. Phillips different locations appeared. Yolanda was passive aggressive. I got fed up and that's when I decided to email the doctor, because in all honesty the people that should be working in healthcare should be sweet caring people; there's plenty of other career fields out here for people with strong character. At the follow up appointment Dr. Phillips filled out some paperwork, which was appreciated because it was needed to start the LOA. We spoke to Angela on our way out and she confirmed she'd submit the EDD part on their end. It got submitted two days later after the appointment date and I'm not sure if it was because my husband emailed them about it? My husband said Angela replied by informing him of the receipt submission and thanking him for giving their office the receipt number at the follow up appointment. Obviously our perspective on this is that she tried to make it seem that we barely gave it to their office when in reality it was given to them the same day as the surgery. I guess I can say is that I'm glad this surgery was a one-time entity and no more office visits will be needed like a PCP's office. At the end of the day, the Dr. is the one who performs surgery and we have zero complaints about him! read more

We absolutely love Dr. Phillips. He treated my husband for bladder cancer, and hubby is now cancer-free! Dr. Phillips always gives us a warm welcome. He has a very gentle, calm, capable manner, takes a sincere interest in his patients, and provided wonderful care; in addition, he is so knowledgeable and an expert in his field . Kiara, his MA, is a lovely, very capable and friendly gal, gentle and professional. You will get great care at Urology San Diego! read more