This practice has gone downhill tremendously within the last year. I was a patient of Dr. Hurd's for 8 years and occasionally would see Dr. Patel for things as well. A few months ago I went to urgent care for this chronic neck pain I was having. After doing some x-rays, the urgent care doctor said I need to go to physical therapy and have my PCP send in the referral. 4-5 days later, Dr. Hurd finally sent in my referral. After a month of physical therapy, my physical therapist requested additional visits since the insurance only gave me 7. The insurance approved more visits and just needed a signature from Dr. Hurd so I can continue with my physical therapy. It literally took her 5 days for just a signature. I also had to cancel my physical therapy appointment that week because we (me and the physical therapist) were all waiting on Dr. Hurd to take 5 seconds to sign a form. Last month I needed to pick up a lab order from Dr. Patel for not just annual bloodwork but also hormonal as well. I had already been communicating with Dr. Patel through the portal about it and she told me she would put the order though. I get to the office the day before my appointment to pick up the lab order and the front desk girls (who also rude and dismissive. The other girls who used to work there were so nice and friendly) tell me that Dr. Patel didn't send it. Just ONE lab, not the whole thing. I told them I can't reschedule my lab appointment because of it being hormonal bloodwork (and fasted too) and Dr. Patel said that it has to be done on a certain day of my cycle. And also, my naturopathic doctor (who Dr. Patel knew I saw for my condition too) was going to be reviewing the results with me in a few weeks and she has no openings for 3 months! Dr. Patel wasn't in the office that day but Dr. Hurd was. I asked the girls at the front desk if she could write up my labs and I can pick them up before the end of the day before they close. They just gave me attitude and told me to go write Dr. Hurd on the portal and there's no guarantee that she would get to my message today. Seeing how it already took 5 days for Dr. Patel to just sign a form, I knew I wasn't going to get anywhere with her or her unhelpful staff. I went to Scripps urgent care just as a last resort to see if maybe they could somehow do my bloodwork and they said they don't do that kind of bloodwork there but they told me that my doctor is negligent and I should fire her. Well, I did exactly that. I went on my insurance's website and decided to join the Scripps network and found a new PCP and was able to get in the very next morning with her NP and I was able to get the bloodwork I needed (which was super convenient because the lab was just one floor up from the PCP's office. No more dealing with LabCorp and their long wait times). A month later Dr. Hurd's office calls me about collecting money for their medical records release fee. I told them that they never told me there was a fee and that also Scripps requested the records a month ago! This office as a whole just doesn't give two $#!+ about their job or the patients and it really shows. Run, don't walk away from this practice! I got treated so much better by EVERYONE over at Scripps. read more

I really love Dr. Melissa and her team. She spends time with you and makes you feel like you're part of her family. She's very caring and kind. She always pays attention, even when something small hurts. Thanks you for taking good care of us . We appreciate you and your team . read more

Dr. Hurd is my primary care physician. This is a doctor who listens and takes time with each patient. I never feel rushed, and I always feels heard. read more

I love all the staff in this office. Dr Melissa Hurd is very caring , understanding and patience. As well her team !! I can talk to her like I was talking to a close family member. I feel very comfortable. I really recommend her. read more

My husband and I have been seeing Dr. Hurd since we moved to the area 22 years ago. We have always felt very listened to and competently cared for. We never feel like Dr. Hurd is in a rush with us, but takes her time and is very personable as well. She was not accepting new patients when our girls were transitioning away from a pediatrician, but she made an exception and helped with a family emergency. We will always be grateful to not only her but her caring and compassionate staff. Shout outs to Carol and Alecia. My in-laws recently moved to the area, and now she is caring for them as well. She has provided a set of fresh eyes on ongoing medical issues, and we feel the utmost confidence trusting them to her care. read more

Dr. Hurd has been my primary physician for many years and she has always been patient and kind. She has requested numerous test for me through the years. I feel very grateful to call this wonderful woman, my doctor. read more

Withholding medical records due to an unpaid balance is illegal! I received care covered under insurance. The billing team in their office made an error 4 months after my visit and billed an insurance company I don't even have?! They lied and said they would resubmit the claim to my Insurance to my insurance company. I called everyother week asking for status updates on if it had been taken care of since my insurance company still did not show the claim. Finally one day they said "it's taken care of". After 7 MONTHS it was finally over. But when I found a new doctor and when my new doctor requested my medical records Dr. Hurd's office sent them a fax telling my new doctors I have unpaid medical bills and they are withholding my medical records until paid. If this is the type of unethical practice her and her office does over $85 I consider myself lucky it wasn't worse. But please be cautious read more

HERD DESERVES NO STARS! Most unprofessional and blatantly disrespectful medical office I have ever dealt with. NO ONE should have to plead with an office receptionist to be seen by their doctor - EVER! Especially when that doctor is billing that patient's insurance weekly!   For those of you seeking a caring and empathetic doctor, who not only cares for your well-being but makes it a point to hire competent, kind and knowledgeable staff, keep looking because Dr. Herd and her horrible team is not it. read more

The worst physician I have ever been to. I have pain that was never treated appropriately due the at fault parties auto insurance being horrible. She never ordered any diagnostic testing to see what the best course of treatment would be and was far too concerned with exercise and weight loss. It's a hip injury, dont you think you should run diagnostics to find out the severity before you tell someone to go flipping exercise more. It was even brought to her attention by myself that maybe some sort of imagery should be done. She said maybe later if she feels a need to have it done. Wait what? Really? So glad I fired her as my physician shes worthless. read more

I have been under the care of Dr. Melissa Hurd for approximately one year, and during this past year, I've only been able to see her by appointment on my initial appointment. I've been told by office staff that she does not take appointments, except for the yearly physical. If I want to see her, I must call at 9am, cross my fingers, and hope she has an opening. But, today, when I tried to make the same day appointment, both openings were filled. Office staff cannot answer the question of who are the patients with all the other appointments of the day. The receptionist denied ever saying the office doesn't make appointments. Says I can make an appointment, despite begin told repeatedly I cannot make an appointment and despite the conversation I had with said Dr saying she doesn't make appointments because "people don't show up for their appointments" and it's a scheduling nightmare (paraphrase). Medical gaslighting? I'm a senior citizen with HMO coverage but without access to my Dr. read more

Dr. Hurd should not be practicing medicine! For 4 months my daughter was sick, and we were at her office all the time, only to be told by Dr. Hurd she felt my daughter just wanted attention. I finally took my daughter to emergency hoping to get a different doctor to diagnose my daughter and they did! Ultimately my daughter needed surgery. Had I been wiser, I would have got a lawyer and sued Dr. Hurd. Stay away from this doctor. read more

So it me took three years to finally write this review...I have contemplated doing this Immediately after her discharging me from her practice. Since I was really angered by that. I held off. Basically she blamed ME for not having "confidence in my ability to diagnose and treat your condition"...I was in shock at this particular statement in her letter. Since I remembered mentioning to her after seeing her partner, Sheila Patel, having differing diagnosis to a particular issue I was dealing with. With two differing opinions well wouldn't you question that. It's confusing. Patel has a liking to holistic as do I and I've appreciated her recommendations (I've since acted upon those suggestions as well) But Hurd was my Dr. and perhaps she thinks she IS always right. I don't know but my lack of confidence in her wasn't an issue for me! She made that up in her head -- I guess. Once she said "you are doing this to yourself"... What the heck. Ummm NO! I was living in an environment that was making me really sick. Micotoxins etc. Trust me when I say I'd rather be anywhere else then at a doctors office! She will wean you out if you have a less than desirable insurance & will pick a fight with you in order to jeopardize the Patient-Doctor "relationship", then blame you for it. That's so messed up. She got frustrated with me my very last appointment there & even clapped her hands and stomped her foot toward me. All I wanted to achieve was to feel better & be treated like a normal human when trying to deal with an invisible syndrome/disease. But if you have the wrong insurance and have challenging questions then...well... I chose two stars only because she did take her time with you and she printed out the notes of the visit as you were leaving to make your follow up visit..those forms were usually ready for you. I was thinking she was a good one up until the very end. read more

After my mother suffered an almost fatal medical emergency and spent a day in the ER, the onsite DR treating my mother urged her to contact her primary care-giver (Dr. Herd) and get in for a follow-up appt immediately. He stressed the importance of my mother seeing Dr. Herd within a day or 2 of her emergency room visit, so the following day my mother called Dr. Herd's office promptly at 9am and the receptionist, Hannah told her there were no openings and advised my mother to call back the following morning at 9am to see if she could schedule an appt at that time per Dr. Herd's office policy. My mother told Hannah about her emergency the day before and requested to speak directly to Dr. Herd and Hannah denied her request. My mother then asked if Dr. Herd could call her back as soon as she was available to speak via phone as that would suffice. Again, Hannah told my mother she needed to try calling the office again at 9am the following morning. The next morning my mother spoke to Hannah who again denied my mother an appt. or even a phone conversation w/ Dr. Herd, citing they "had no more appts due to the holidays." My mother (again) explained (actually pleaded) to Hannah the urgency of needing to see her doctor but, unfortunately, it fell on deaf ears. My mother, fearing she would have a stroke, suggested we go back to emergency instead of seeing Dr. Herd as Mrs. Herd didn't have any available appointments due to the holidays (???). That sounded ridiculous to me, so I told her I would call on her behalf (what kind of DR isn't available to their patients???). When I called the office, Hannah answered the phone and I calmly (and politely) asked if I could bring my mother in for a follow up visit. She asked who my mother was and as soon as I said her name, Hannah's tone changed, and she promptly said no to my request. She said there were no cancellations for the day (keep in mind this is a little after 9am so how would she even know there would not be same-day patient cancellations- specific to that day????). At that time, I stressed to her the importance/urgency of getting my mother seen by her primary caregiver, explaining again what the ER DR advised us to do and asked her again what she could do. She put me on hold, and transferred me to Sophia (another receptionist?) who was confrontational and defensive from the moment my call was transferred. She wasn't willing to listen to one thing I was saying and instead decided she'd rather reprimand my mother (by way of me) for not calling promptly at 9am per "office policy" (which again my mother already had talked to Hannah by this time). I stressed this was an emergency and she coldly replied, "Dr. Herd already saw your mother's ER report and does not need to see your mom for 2 weeks. If your mom needs treatment now, you can go to urgent care." Sofia didn't offer any solutions or compassion or even kindness for that matter... instead, she was combative, dismissive, tactless, offensive and flat out rude. They say that your staff is a direct reflection of you, and if that is true then Dr. Herd, you should be ashamed of yourself. The way your contemptuous staff treated my mother like a number and not a human being is absolutely inexcusable. Treating somebody with utter disregard and hostility while they are clearly in distress (which you should know because your staff verified to me via phone that you yourself reviewed her chart) is unforgivable and appalling. The way you and your staff "handled" the situation is grossly negligible and should be reported to the medical board. My mother could have died and NOT one of you spared even an once of compassion. Not one of you could be bothered to show some empathy? SHAME ON ALL OF YOU. The fact that both Hannah and Sofia thought it acceptable to argue with a patient in crisis only proves neither of them are fit to help others. They are incompetent and inept at caring for others, and lack the basic social skills necessary to do their jobs. At the end of the day, that is on you Dr. Herd for hiring people like that. For not training your staff to handle patients who are in a state of emotional distress with patience and understanding (and a little compassion). Your entitled "gate keeper" Hannah is not a DR and shame on you for letting her behave like she is and blocking you (the DR) from your patients, and shame on you for not intervening when YOUR upset patient got passed around by your ineffective and ill-natured staff. read more

My husband and I have been patients for over 15+ years. We both feel that Dr. Hurd is exceptional. She spends a good amount of time with appointments, listens to concerns, and genuinely cares. We don't live as close to her office now, but we wouldn't go anywhere else. She and her staff are worth the drive. read more

Dr. Hurd was a rude, disrespectful, and thoughtless doctor who showed overt deflection by dismissing and ignoring patients when she had been confronted with a possible misdiagnosis of an illness that was brought to her attention early on in the curable/preventable stages. Her inability to listen constructively and avoiding taking responsibility for her poor medical behavior and diagnosis, she chose to treat her patients with disdain and released them as a patient instead of dealing with the real issue. Additionally, she had her receptionists schedule patients and then made the patients wait in the waiting room for over an hour as she conducted staff meetings or hung out in her office on the phone,taking personal calls. Although when I first went to Dr. Hurd, she had good reviews. But, now I have seen more bad than good. There is a reason. I would not recommend this doctor to anyone! However, Dr. Patel, her medical partner, who I happened to see on a fluke chance months later because Dr. Hurd called out sick, was great! She immediately sent me to specialists. Although the damage had been done, she took the initiative to try and solve problem whereas Dr.Hurd would always complain about "hating to send patients to specialists"! At who's expense? The patients. She's a beastly doctor who should be ashamed of herself. I am appalled and repulsed by her comments and actions. I beckon those to stay away from Dr. Hurd and her unprofessionalism and unreliablity when it comes to putting your health first. read more

The best Doctor in this area hands down..! She takes the time to listen, which is rare today, and gives solid advice that always works. If you're lucky enough to become one of her patients, congradulation, your search for a great doctor is over... read more

Doctor Hurd has been my primary care physician since 1999. It's like going to see my Mother, which includes the tongue lashings for being a smoker. Unfortunately, I can't say anything because she is right. Always looking out for you and will go the distance to help you. She is a good person at heart and an excellent doctor. We have become good friends over the years. read more

After having my Insurance for 4 months I needed to see my Dr. I called to set up an appointment with Dr. Hurd and the young lady who answered told me the Dr. couldn't see me until January 2019 i asked okay is this because i'm a new patient she said yes. I asked can another Dr. there see me as i cant wait till January to be seen. Plus I pay for my insurance. She asked if i had Medical i said no. I have my insurance through work. She said only other Dr. there was Dr. Patel and same issue, they were not taking ANY new patients until 2019. Aside from the very poor customer service from the young lady answering the phone she was not able to provide any information or give real customer service by trying to assist. I am glad i was not able to be seen as i cant imagine having to deal with this service every time i needed to be seen. I will now take my time to look for a good Dr. read the reviews and select a good Dr. Good luck! read more

I have been a patient here for 4 years, I have always received courteous and helpful advice and assistance from Dr.Hurd , Dr. Patel and her staff. Alisha is always friendly and helpful with my referral needs. read more

I have had Dr Hurd as my primary physician for several years now. Her practice was closed for several of the insurance carries I was considering, and found one that she was still open to. She was suggested to me by my previous physician, Dr. Georgian Novak and I am very happy to say she is as good as Dr. Novak said she would be. Being a senior, our insurance plans change often and keeping a good physician is not easy. I only left Dr Novak when her clinic was bought out by Scripps. And Scripps was not on my plan. Thus the hunt for another physician. I am very happy with Dr Hurds care, her office staff makes it a priority to help whenever they can. She gets three thumbs up from me.... read more

I have never met Dr. Hurd but I tried for one solid month to get an appt. on her office as a new pt. I have been a medical professional for 18 years and have never experienced such unprofessional staff. Dolce an office gal continuously refused to schedule me an appt. because she could not verify that Dr. Hurd was my dr. Via the website, so I proceeded to have the insurance call them to verify, send a fax, and I received a new card in the mail and offered to bring it by. I ask to have Dr. Hurd phone me as she is her own manager and she said that she would however she was out for a week. She then hung up on me when I expressed laughter at how ridiculous this was, and how this is an inadequate provision of coverage.. She has since called me three times after talking to the Dr. To schedule an appt. I have decided to move on.. What a shame an entire family of 6 to another Dr. Who has better office staff that ultimately determine your success as a physician. A bad recommendation goes a long way. read more

I went to Dr. Hurd's office with extreme knee pain. My knee has been hurting for over two months. The person checking me in asked me after checking my blood pressure and pulse if I wanted to receive medication or physical therapy. I asked if we could figure out what was wrong with my knee first. I was very clear that my knee was causing me a lot of pain, that I couldn't exercise and wanted an MRI. Today I received a letter from my insurance company explaining that my request for an MRI was denied because the doctor said I had "mild" knee pain and I was exercising regularly. read more

Dr. Hurd is the best doctor I have ever had! I moved 35 miles away, but still go to her. She is an amazing diagnostician. . . nails it every time. And she is great preventive care as well. read more

Dr. Hurd and Dr. Patel are exceptional doctors, they take care of my mother as if she was their mother. They are both patient and kind, I recommend them to my co-workers, friends and family. They both take time to get to know their patients. read more

I have been a patient of Dr. Hurd's for about 20 years now. I will never change doctors. She always takes her time with me to answer any and all questions I have even when I don't like the answers. Her staff is awesome and always helpful. Refreshing to see your doctor in the grocery store and say Hi and gives you a hug. Does not get any better than that. read more

Dr. Hurd has been our family doctor for 7 years and we could not be more pleased with her and her entire office. We feel very secure under her care and her guidance is much appreciated. She listens to our concerns and offers advise and is very knowledgable. We will never change. read more

Dr. Hurd and her associate, Dr. Patel are both top-notch doctors. They take as much time as you need and they listen. I have never waited more than 10 minutes to see either of them. read more

My husband and I called for appointments for check ups because this office accepts our health plan. We agreed to be seen by Dr. Amr and were able to schedule the very next week. We found Dr. Amr to be thorough and approachable. A couple of referrals were recommended to me. The office staff was prompt in arranging the referrals and providing the location and contact information. The Imaging Diagnostic center and labs were also timely in posting results. I recommend taking advantage of the opportunity to set up a patient portal for each office you visit. This way you'll have access to all your health information as it becomes available. read more

i am very pleased to be dr. hurd's patient. she takes her time to address all of my questions and concerns and is very thorough and professional. i especially like that if i need a same-day appointment, i can call the office at 9 am and see the doctor the same day. she was recommended to me by a friend who is a patient and i later learned that another friend is a long-time patient. so, 3 senior women in vista are very happy with and recommend dr. hurd. read more