On Wednesday, I called Chapin-Dany to get a replacement windshield for my Jeep Cherokee. Dany got…read moreback to me within 24 hours with my options and a quote. I was very pleased with the pricing and scheduled the service for today, Saturday morning. The installer arrived on time and got the job done efficiently. This is my third time using Chapin, and I have never been disappointed with their service. I highly recommend Chapin!

Best service! Handled everything online, flexible scheduling, professional installation, easy…read morepayment after the work was completed. I left my car and key for them, came home from work and it was finished. No distorted glass, it appears to be OEM or high quality aftermarket. The price was also cheaper than expected, especially for the mobile service. Worth every penny, can't recommend them more. One small note, my windshield wiper cowling rubber trim was brittle. It absolutely isn't their responsibility to fix this. But, the installation required them to remove this cowling and the rubber crumbled. In hindsight, I should have bought a new cowling trim and left it inside for the installer. Make sure to check any trim/panels near the windshield and order new ones beforehand.

If I could give this company more than 5 stars I would…read more Called the company, they immediately picked up and answered all of my questions politely. We scheduled for the next morning between 10 and 11, and I asked if there was any way they could try to be here closer to the 10 side - and he was here at 10:05. Brian (who was awesome) walked me through everything that I needed to know, and now it is as if there was never a chip in my windshield - and they warranty their work! Brian was super professional, nice, and courteous - on top of doing outstanding work! Bottom Line: Don't bother going anywhere else - this company is perfect!

Very happy with the service provided. The windshield was installed quickly and looks great! Thank…read moreyou!

True Shield Auto Glass showed up at my house on time and was very quick, worked efficiently, and…read moreleft no debris behind. The price was exactly what was quote through Yelp and there was no up charging. Before leaving the care of the window was explained to me in detail. Should I ever need have a window/glass replacement need I will certainly call True Shield AutoGlass.

True Shield offered the best price for original equipment manufacturer (oem) that I wanted. Most…read moreothers offered only aftermarket products. I received a quick reply and estimate from Carlos who did a great job and completed the work quickly and timely. I personally highly recommend this company.

Izzy is incredible checking you in! Beyond friendly and it was early in the morning. Smile on her…read moreface and knows her product. I was in and out in thirty minutes. Thank you Izzy and the team

They deserve no star! I had a 9:30 AM drop-off. The system defaulted to "all day," but I showed up…read moreon time and stayed in the lobby. They still took people who came after me. I even spoke to the front desk and we agreed they'd "squeeze me in" -- whatever that means -- but nothing actually happened for hours. It took over 3.5 hours just to get started, and even then it wasn't done. If I hadn't said something, I'm pretty sure it would've been pushed even later. I was respectful the whole time. I didn't raise my voice or disrespect anyone -- I just pointed out that I was there since 9:30 and waiting. That should've been first come, first serve at that point. When I finally asked for my keys to leave, the technician started arguing with me and said, "so the other customers have to bend over to suit you?" -- like seriously? That was it for me. Completely arrogant and unnecessary. Then the front desk tells me to "show respect." Respect goes both ways. You lost my respect when I was left sitting there for hours and then talked to like that. I also overheard another customer dealing with a messed-up schedule and being left stranded, and staff gossiping about coworkers (not loudly, but loud enough for customers to hear). The whole place felt disorganized and honestly kind of toxic. No harm done in the end, but this is not how you run a business. If someone is physically there waiting, use common sense and adjust the queue. I genuinely feel sorry for the owner if this is how the place is being run.

I contacted them through yelp and they quoted a very reasonable price for replacing a…read morechipped/cracked windshield. Contacted them on a Saturday night and they scheduled me in for service on the following Monday. Very professional and very responsive.

Such a great experience with this company. They arrived early in the day which was perfect for my…read moreschedule and were extremely professional. If you want a company that pays attention to detail, are thoughtful, considerate, and prompt: these are your guys.

I have nothing but positive things to say about this company!…read more From the moment I first called (thanks to a recommendation from my former colleague, who also had a positive experience with them) I have had nothing but a positive experience! Never once was I transferred to someone else, or placed on hold. Lisa took responsibility & made sure the work was done right! She helped locate my specific windshield, kept me updated with the order, and made arrangements to come out to replace my windshield. The only "negative experience" I would mention is that my windshield had to be ordered, & it caused a delay (a little over a week) - which still was a positive experience, since Lisa took responsibility of the issue & made sure it got resolved in a timely manner. During this waiting period, I switch jobs/locations. I had originally asked them to come out to my workplace in Fairfax, but I had moved to a new job in Alexandria. Lisa was more than willing to make accommodations, took responsibility for something that wasn't their fault, & have someone come-out to my new workplace in Alexandria. With each call, I could hear the smile on Lisa's voice as she help me get a new windshield. Not only was the call experience(s) excellent, but also the actual service portion. As I mentioned before, they made accommodations to my new change. Prior to their arrival, I got a very polite call from someone with Fairfax Auto Glass Specialist (I can't remember his name) notifying me that he would have someone named Marco come out to fix/replace my windshield, & the approximate time he would arrive to the address I sent him. The caller also verified the address & location when he called, something that I believe was a responsible & caring action (showing the effort to make sure things are done right). This made it extremely convenient for me, for I was able to notify my new employer when I would need to step out for a moment. Marco from Fairfax Auto Glass Specialist called me when he arrived. When I went outside to unlock my door for him, he greeted me with a friendly smile and was extremely polite/professional. He was able to replace my windshield within 50mins, & gave me a call as soon as he was finished. I was in a meeting & missed his calls ... & was a few minutes late going back out to my car. Marco still greeted me with a smiling & was very understanding of my delay. He waited for me to come out, to make sure I could lock my car, before he left. I have dealt with only positive, welcoming, professional, & CARING people at Fairfax Auto Glass Specialist. I will MOST DEFINITELY be recommending them to anyone (& everyone) I know! If you are looking for reliable, professional, honest, & caring people in the Fairfax, VA area ~ to fix your windshield - give Fairfax Auto Glass Specialist a call!!

I called them this morning, needing a very small repair. (My car's mirror tab had come unglued…read morefrom the windshield.) They quoted MUCH lower than I was expecting for any kind of "house call" service -- it was not much more than just getting a remounting kit myself (which I had tried last year, going through three kits before finding one that would hold for more than a few days), and he described what sounded like much faster and stronger adhesive as well. They were a bit backlogged, with a man on vacation... but after finding out that I was close by (about two miles), he said he's got someone coming to the office in about 10-15 minutes and will send him right over. That person got here quickly (about as expected, counting travel time and whatnot), was polite, friendly, professional, etc., and fixed it right up. The visit was all done in about 15 minutes, after which the mirror was solidly in place enough to adjust it, with no sign of sagging or weakness. So if your mirror tab comes unglued, don't bother shlepping over to the car part store, picking out a mounting kit, scrubbing off the old adhesive, putting on the new, taping the stuff in place to cure for a day, and kicking yourself because it's not *quite* in the right spot... just call Fairfax Auto Glass Specialist instead. How are they on actual glass repair or replacement? I don't know, and hope not to have to find out... but if I ever need such repairs, they'll be the first I'll call.

Fast and responsive. Good price. I called and told him the year and model and he confirmed that he…read morehad a replacement in stock. Fred arrived just when he said he would. Started without even speaking to us and finished in less than an hour. Cleaned up even the shattered glass on the dashboard. A+.

Above and beyond. Very professional. Great install. Fair…read moreprice. He went beyond to clean clogged drains that were causing water build up in the interior. Also removed some paint scratch marks that we had from before and that we couldn't get off with normal washing.